Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received one of my orders PO-211-***************** with this company. Tracking shows it was delivered and Temu stated it was the correct address. But, I didnt receive it, to my mail box.I have contacted customer service and they do not communicate. All I received was a message that they wouldnt replace or refund because it was marked as delivered and the case was closed. This package was not shipped insured mail so the postal service will not reimburse.I would like Temu to reship the order or issue credit so that I may reorder.Thank you

  Business Response

  Date: 05/05/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for taking the time to contact ** regarding your recent order, PO-211-*****************. We understand your frustration and apologize for any inconvenience caused. 
  
  After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to **.
  
  Thank you for your patience and understanding.
  
  Best regards,
  Candy

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned several items back with their return label and tracking. The items were received April 26th and denied the 27th. I sent the items this is a warehouse issue. They state they dont have the items.

  Business Response

  Date: 05/05/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the parcel you returned to us and can confirm that we have not received the two items in the screenshots you provided. Therefore, we could not refund you for your order PO-211-*****************-D02 and PO-211-*****************-D06. We apologize for any disappointment this may cause, and we hope that you will consider shopping with ** again in the future. Our customer service department has also emailed you and offered you an explanation.
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process. 
  That tracking shows you received both items.
  
  Regards,

  ******

   

   

  Business Response

  Date: 05/16/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the parcel you returned to us and can confirm that we have not received the two items in the screenshots you provided. Therefore, we could not refund you for your order PO-211-*****************-D02 and PO-211-*****************-D06. We apologize for any disappointment this may cause, and we hope that you will consider shopping with ** again in the future. Our customer service department has also emailed you and offered you an explanation.
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/23 I placed an order with Temu because they sent me an e-mail coupon for $5 off and free shipping. The coupons were on the order until I entered the payment info then the price changed. I contacted them immediately.Asked them to credit my card for the shipping and $5. They told me all they could do is send me a coupon for $20 off my next order. They told me they could not credit my account because the order was already boxed up. It was only 17 minutes after placing the order. They have refused to work with me have sent me lots of coupons everyday. I wrote them back refund my money. I contacted the *********** and told them to return the package; which they told me they did. I still have not received my money back. Temu has closed my account and will no longer respond to my text on their customer service line. You can not talk to anyone, everything is automated. **************** is horrible. I want my money back. I have not received any product from the company.

  Business Response

  Date: 05/05/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: PO-037-***************** Date of order: April 7, 2023 Amount paid: ****** ******** dollar Tracking number: JY2349100446048144 Items purchased: TTS-55 Laser Engraver, Air Round Ball Issue: shipment is missing and is not delivered Resolution: I want the product to be reshipped to me at no cost.I have tried contacting Temu and cannot reach them via phone support, I was on hold for over TWO hours and I gave up. I submitted a ticket in the Temu app but the ticket was immediately close without resolution.

  Business Response

  Date: 05/05/2023

  Hello Yuqi,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been refunded to you. Your case is out of the norm. We apologize again for any inconvenience. Our customer service department has also emailed you and offered you an explanation. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase for some bracelets on 4/16/23 & received the package on 4/24/23. It was a small package, but it had a rip or tear in the package. Upon opening the package I noticed that 3 of the 8 bracelets were not in their package cuz the bracelet packaged had a rip. So I immediately thought the bracelets were lost during shipping from the opening in the bag. I contacted customer service, & even called their phone # (mind u i was on hold for over 2 hours & still nobody answered). The customer service replied and said no replacement or refunds since they confirmed the items were all packaged. I replied back saying I understand they were packaged, but I believe they were lost in shipping due to the hole in the bag. They replied back again and said no refund or replacement. I replied back & said per Temu purchase protection program I should at least get a refund for the missing items. Got a response saying no refund. I even had sent them pictures of the hole in the bags and the empty bracelet bags.

  Business Response

  Date: 05/05/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that the items in your order PO-211-***************** has been fully packed. We sincerely apologize for the disappointment and inconvenience. We won't be able to fulfill your request for a refund as our team has confirmed that your items were shipped according to the order. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I understand that EVERYTHING was packed. But do you understand when ** telling you that the shipping bag had a hole, and the  bracelet bag also had a hole!!! Its a tiny bracelet that probably slipped out of the shipping bag hole while being tossed around during shipping. The Purchase Protection Program offered by Temu is designed to protect customers in the event that an item they purchase is not as described, arrives damaged, or doesn't arrive at all. AND Im telling you there were bracelets missing from the total number of bracelets I had ordered. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Samira

   

   

  Business Response

  Date: 05/16/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that the items in your order PO-211-***************** has been fully packed. We sincerely apologize for the disappointment and inconvenience. We won't be able to fulfill your request for a refund as our team has confirmed that your items were shipped according to the order. We're sorry for any disappointment this may cause, and we hope that you will consider shopping with ** again in the future.
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu operates fixed games of chance for prizes, credit and cash on its app. I have played these many times and each of the games has its own preset pattern. The game will have the exact same play pattern each and every time I play. It tells me that I have won the prizes you have selected but I need to get new users to download to win. Doesnt matter how many users click the links I shared Temu always seems to be the only real winner. Example Hat-Trick Draw Choose 3 prizes Draw and choose a hat 1st drawWon 1st prize 2nd draw Won 2nd prize Notification 1 item to go3rd draw empty 4th draw empty 5th draw 10 energy 6th draw 10 energy Notification One step draw againShare the link and get awarded 100 energy equals a draw 7th draw 10 energy Notification Share to get more energyPlays in exactly this same order every time.I have had friends and family create accounts using my code or link to sign up as a new user and did not receive credit for several of them, These were on devices which had never even visited Temu, some even created new emails and were still ineligible as credits for me.

  Business Response

  Date: 05/04/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at ****************************** or call us at **************. We would be happy to further assist.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [i have had NEW USERS use my link on one game and be marked as ineligible yet they join different game 5 minutes later and show as registered. Users that are willing to provide copies of their welcome email from Temu if further action is needed. Also, I included a screenshot from one of the games. stating: YOU ARE GUARANTEED TO WIN.

  I ask that someone with the BBB sign up and play the games. You will see the play pattern is predetermined every single time]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 05/19/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback again, and we are terribly sorry that you are experiencing difficulties with our referral rewards program. After your response, our relevant technical team have checked your activities history one more time. We are sorry to inform you that again, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need any assistance, please do not hesitate to message us on Temu.com or Temu app live chat, email us at ****************************** or call us at **************. We would be happy to further assist.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered seven cosmetic /MAKEUP items from TEMU on April 19, 2023 I paid for EXPRESS SHIPPING so I would receive the items within a few days. ALL OF THE ***** I ORDERED ARE BIRTHDAY PRESENTS for my teenage granddaughter. I was SUPPOSED TO HAVE RECEIVED the items by APRIL 26, 2023. I have made repeated calls to TEMU with ZERO SUCCESS. ALL ANYONE TELLS ME IS THAT I WILL HAVE THE items by APRIL 26TH . I HAVE CALLED A TOTAL OF 90 TIMES and all I am getting is the runaround.

  Business Response

  Date: 05/03/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between **** business days. However, we are currently experiencing shipping delays due to the high volume of orders. Please allow me to brief you of the current status of your orders: PO-211-***************** - Delivered on 28 Apr. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an alert stating my package was delivered but someone had stole it from my porch before I could get it. Temu has a buyer protection plan so I assumed they would either reship or refund my money but theyve done neither there is 4 separate orders that got shipped all in the same bag and they will not refund or resend my items as they have a buyer protection plan! Ive bought from them since they started and this is the first time this has happened. Ive added what orders was not received.

  Business Response

  Date: 05/02/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for taking the time to contact ** regarding your recent parcel BG-23040951UT8GJT7A. We understand your frustration and apologize for any inconvenience caused.
  
  After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to **.
  
  Thank you for your patience and understanding.
  
  Best regards,
  Candy

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Temu account a week ago because they send me multiple emails and textsa day. Now they are sending them to my work email. Between **** a day.I cannot contact them. I was 483 on the chat line and they have no email. I'm hoping you can help me.

  Business Response

  Date: 05/02/2023

  Hello ****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the details you provided and can confirm that we have already unsubscribed you from our offers and updates. We apologize again for any inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu is using my photos without my permission in this listing:*************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** This was our dress we shot in a photoshoot. ******************************* was our hired photographer. They are using 3 of our photos in this listing. Here is the listing on my website:*************************************************************************

  Business Response

  Date: 05/02/2023

  Hello ********,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the details you provided and can confirm that the listing of the item you mentioned has been taken down from our platform. We apologize again for any inconvenience. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************