Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a pair of shoes for my son's graduation on April 24th. Promised delivery date was May 5th. Contacted company on May 12th and they claimed order was shipped. I checked ***** site and the tracking system says product was not even received from TEMU.com. The only thing it indicates is that a shipping label was generated. So, company is telling me the order was shipped while ***** says nothing has even been received. We had to buy another pair of grad shoes since the ones ordered did not arrive by the promised time. I do not have any confidence in a company that lies about orders being shipped when it is easily disproven by looking at the ***** tracking system. I would like a cancellation and full refund and would advise online shoppers to avoid this company.Order summary Order ID : ************************ Order time: Apr 24, 2023 Item(s) total: CA$107.19 Item(s) discount: -CA$60.61 CA$46.58 Subtotal: CA$46.58 Shipping: FREE Estimated GST/HST: **$0.00 Estimated PST/RST/QST: **$0.00 Order total: **$46.58 Shipping address: *********************** ********************* *********************, ********, ** V2B 5V6, ****** Payment method Your payment information is safe with **. Temu does not share your information with the sellers.Mastercard xxxx **$46.58 Paid on Apr 24, 2023 Billing address: *****/*********************** ********************* *********************, ********, ** V2B 5V6, ****** Item details (1)CLOHOO Men's Personalized Leather Dress Shoes, Customizable Handmade Slip On Flat Shoes For Wedding Business Party, Men's Footwear10.5 / Blackx1CA$46.58By CLOHOO Shoe Shop Free returns within 90 days Free returns are available for you.1.You can return the item for any reason in new and unused condition: no shipping charges.2.This item can be returned in its original condition for a full refund within 90 days of purchase.Return and refund policy

  Business Response

  Date: 05/20/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been delivered on 16 May. We have compensated you for the late delivery. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the Temu app. Temu app gave me a tracking number to track on ******. My package was supposed to be here no later than the 9th of May. It has been sitting in ******* area since the 5th of May. The complaint is about ****** Delivery not delivering my package yet. I want to know where it is, and when I will be getting it. I want a specific time and day it will be here from Uniuni

  Customer Answer

  Date: 05/12/2023

  Placed an order online was told that Uniuni would be handling the shipping. Get a tracking number and start to track my package. First problem is they (uniuni) do not update the tracker live or properly. Then when you try to call, if they answer they give you some excuse on why it is late. The first day I got told there was a problem in the warehouse, but it will be there by 6pm, or early tomorrow morning. 6pm came, nothing. Next day by 2:30pm still nothing. So I call back. This time they tell me there was a problem in customs (already was notified it was out of customs and at their warehouse) but it is out for delivery and will be there by 6pm, or early tomorrow morning. Well early tomorrow morning has come and gone and still have nothing. Its been sitting in *********** since the 5th of May. They will not tell me when it will really be here, I just keep getting excuses on why it is late, and told it will be here by 6pm, or early tomorrow morning. But it never arrives. This company needs to be SHUT DOWN NOW. I have read reviews on all different platforms. They are all terrible for this company. Nobody has anything good to say about them. Please do us a favor Uniuni and just SHUT DOWN. And tell me when (specific time, and day) my package will be here. Now when I call it will not connect to customer service.. This is ridiculous I just want my package I paid for. This company is the worst delivery company I have ever dealt with. Will never order anything from any site that uses them as a delivery agent again. Do not want to go through this every time I order a package.

  Business Response

  Date: 05/23/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that our customer service department has contacted you and offered you explanation and compensation. Please check your inbox. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 16th and it was mailed with UniUni on April 18th. Until this day it says order out for delivery and nobody can ************* after many calls and emails getting the run around they say they dont have it. Worst shipping company I have ever. dealt with . Wont take ownership. I was told by prior represintive that they lost it in the warehouse and the address they had was wrong but in fact it wasnt. Order is lost! Shame on them. Wont buy anything using there service ever again.

  Business Response

  Date: 05/22/2023

  Hello Einav,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been refunded to you. We have compensated you for the late delivery. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an order with Temu several time and never have problem and see their true faces of doing businesses. The package I order worth over $100 and they ship it with Lasership via ontrac shipping company, their driver disregard our big Neon sign saying that our business hours are Tuesday-Sunday. Closed Monday, so on Monday on 05/08 he know that the door was locked and it said were closed on Monday, he just drop it in front of the store and take picture that the package is delivered. So when we got home from our trip we went to work on Tuesday the package is nowhere to be found. Which mean it was stolen because where our plaza is at theres a lot of homeless and by big Lot so theres a lot of traffic. So I contact Temu and the delivery company they both bounced me back and forth taking no responsibility of their action. So I would recommend that ******* should avoid this company because theyre no where near Amazon or any other big chain in *******. They do no care whether you received your package or not all they care is your momey, and so is their shipping company Lasership via Ontrac. Theyre a full of scammer and not honest about working with their consumer, because when I dispute with Afterpay they told me that if I cancel my dispute then they will be able to refund me. At the moment they unable to refund me because the chargeback was on hold by my financial institution. So I did want to work it out with them I cancel my dispute. And the moment I cancel my dispute, I message them and they give me their c*** that they will not refund me and told me to call the delivery company. Which is full of sh*t, because when I can Lasership they told me to contact Temu for further assistance. So bottom line is theyre a scammer and DO NOT SHOP WITH THEM!!!

  Business Response

  Date: 05/19/2023

  Hello ****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to you. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order PO-211-***************** on 4/9/23. I then saw on the tracking that my package was lost so Temu gave a credit for $86.30 and I reordered those items plus a few others totaling ***** on 4/29 (PO-211-01259929278073259). I then received a text on 5/5 that my order was delivered. I was sitting home at the time and I have cameras in driveway so there definitely wasnt anything delivered. I waited a couple days and checked every day before contacting Temu to see if maybe it was still going to be delivered. The shipping company (Speedx) shows nothing for proof of delivery and when I contacted them they just said it was delivered. I then opened a ticket with Temu and received a message back that they would not issue a refund or credit because it shows delivered. This is not my first order with Temu and I never had an issue before. It is unacceptable that I have spent over $90 and never received the merchandise. It seems since they changed shipping companies this is happening often, if you search online you will see other complaints of customers not receiving their merchandise even though it shows delivered. Something needs to be done about this, either Temu or Speedx are stealing from people.

  Business Response

  Date: 05/19/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to you. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tenu app offers free gifts and you have to do tasks I've done the tasks and they end adding more or they don't follow what's advertised

  Business Response

  Date: 05/19/2023

  Hello *******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at ****************************** or call us at **************. We would be happy to further assist.
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my package containing multiple items that I had ordered was delivered by fed ex to the wrong drop off location and has not been able to be found. Despite fed ex admitting fault, and having photographic evidence supplied by fed ex that it was not dropped at the correct location, and having a documented case number from fed ex proving I did not receive my package, temu refuses to move forward with lost package procedures with fed ex for my reimbursement and just keep sending me messages stating that they wont reimburse the package because they have confirmation that it was delivered however the case number I provided to them proves that their original confirmation was not valid and Temu refuses to look further than the original confirmation. Fed ex has confirmed that they will reimburse temu for their fault in losing my package, but I cant get temu agents to listen enough to call fed ex and look into the fed ex investigation that proves I dont have my package. Fed ex cant do anything until temu responds and reaches out to fed ex. All temu does is look at is the first confirmation which was proven to be invalid because it was not the correct drop off location. Its been weeks of me trying to resolve this, but as of now Im fully out the money for my purchase because temu has EXTREMELY POOR CUSTOMER SERVICE. *** spent HOURS AND HOURS on hold trying to talk to customer service and have never been able to get through the line, and it takes WEEKS for temu to respond to text chat inquiries, to which they dont fix the problem before calling the case resolved and then you have to wait another week or so for another response. *** currently been on hold for 2 hours as I write this, and I am at a loss on how to resolve this issue. My package cost over $70, thats too much for me to have to just eat as a customer. The confirmation number provided by fed ex confirming I didnt receive my package is C106866273 for the package with the tracking number ************.

  Business Response

  Date: 05/19/2023

  Hello Cael,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to you. Our customer service department has emailed you and offered you explanation. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Cael ******

• Initial Complaint

  Date:05/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu failed to mail my package I ordered they are refusing to give me a credit and they have an excuse why they can't mail my items to me

  Business Response

  Date: 05/19/2023

  Hello *******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** was in transit (customs clearance completed) on May 8. The order's estimated delivery date is May 15, 2023, EDT, and if the order is delivered later than the estimated delivery date, we will issue you a $5 credit as late delivery compensation after the estimated delivery date of 48 hours.
  
  Our customer service department has emailed you and offered you explanation. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive a package through lasership a couple of days ago. unfortunately, i entered my address wrong which happened to be one that doesnt exist. However, my package says delivered and left at front door. ive been trying to contact lasership and even temu customer support but it has all been leading me in circles and so useless. i just want my package, as i spent a considerable amount of money on it. the temu app is not even allowing me to request reshipment or refund, as it is only telling me to contact somebody else. what do i do?

  Business Response

  Date: 05/18/2023

  Hello ***,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to you. Our customer service department has emailed you and offered you compensation. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving notifications that I have placed orders from Temu. My personal information is being fraudulently being used and Temu provides no means to report unauthorized use of my information.

  Business Response

  Date: 05/18/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the details you provided and can confirm that your email address has already been removed from our mailing list. Sorry again for any inconvenience. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy