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Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 4,733 total complaints in the last 3 years.
    • 2,151 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've placed an order on Temu.com on Jan 9, 2023 in the amount of $89.26 for mostly bird toys. However, I've not received the package, while the *** shows it's delivered. I reached out to the customer service agent and they were very dismissive and condescending and just sent me a proof of delivery, indicating I'm making things up or what, leave alone for being helpful at all. The order number is PO-211-*****************, and the tracking number is 1Z4459180391698732. I'm looking for a refund and an apology for their horrible customer service.

      Business Response

      Date: 03/09/2023

      Hello Sissi,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      We deeply apologize for any inconvenience caused. We have checked your order details and you have initiated a dispute for your order PO-211-*****************, therefore your payment of $90.26 has been stopped by your payment channel. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel.


      Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.


      Best wishes,
      Candy

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered stuff through Temu and they shipped the package via UniUni. It arrived at my local hub, went out for delivery at night, and still hasn't arrived 4 days later. I've read complaints regarding this shipping company and so far they are holding up. I've contacted support multiple times, tried calling their local center, no response. My package is now being held hostage/lost/who knows what. I want answers or I will escalate this issue.

      Business Response

      Date: 03/09/2023

      Hello *******,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. We have checked your order details (PO-211-*****************) and found that the shipping delay was caused by the recent winter storm in **********. We are sorry for the shipping delay and can confirm that your order PO-211-***************** has been fully refunded to your original payment card. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. 


      Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.


      Best wishes,
      Candy

      Customer Answer

      Date: 03/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They need to stop flooding me with ads.

      Business Response

      Date: 03/09/2023

      Hello *****,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. To manage your notification settings, please go to Settings in your Temu app or on Temu.com, select Notifications and then Edit to adjust preferences for alerts. If you are using Gmail, you may also click on the More button in the upper right corner of the email and choose Stop seeing this Ad. If you see ads elsewhere, you could click close on the upper right corner of the webpage to reduce ads. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 


      Best wishes, 
      Candy

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Temu sells counterfeit versions (7 unique listings) of a game my son created when he was 7 called Taco vs Burrito. Multiple times, I've called and submitted the issue to their IP protection email, and no one responds. They are using copyright photos in the listings that are infringing on our copyright protection. (see email for full issues)We are sending this DMCA Copyright to TEMU.com and will submit further if no response is given. Here is a link to the official Digital Millennium Copyright Act (DMCA) definition 1. Identification of the copyrighted work or other intellectual property that you claim has been infringed on, including the registration number(s) for any such material if applicable;** Copyright - VA0002243807 ***** Copyright - No. ******** US Trademark - ******** ** Trademark - TMA1127511 Link to our amazon listing with the graphic - ************************************************************************************ website - *********************************************** 2. Identification of the Content that you claim has infringed on the identified copyrighted work or other intellectual property, including (a) a description of how the material in question is using the copyrighted work or other intellectual property in a way that constitutes infringement, and (b) a description of where the material in question is located, with sufficient detail that we may verify the existence of the material;Website: TEMU.com URL with infringing content: ************************************************************************************************************************************************************************************* Images and text are copyright ************ Copyright Infringement for images. (+7 other listings)3. Your contact information, including your full name, mailing address, telephone number, and email address;***************************, ************.******************************************************************************* Email *********************** and ************

      Business Response

      Date: 03/07/2023

      Hello ******,


      I am ******************* from Temu.com. I am writing in response to a complaint that was filed on your behalf by the Better Business Bureau (BBB). I have provided the BBB with a copy of this message.


      Thank you for your feedback. After a thorough investigation, we have taken down all the listings of the game you mentioned, Taco vs Burrito, from our platform. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violate any third-party trademark, copyright, or patent rights. If you need further assistance, please message us through Temu.com or the Temu app live chat, email us at ****************************** or call us at **************.


      Best wishes,
      Candy

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received my product or money

      Business Response

      Date: 03/08/2023

      Hello ********,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for your feedback and we are sorry for the inconvenience. Due to operational issues with our carrier, it may take longer than expected to deliver your package.


      As an apology for this inconvenience, we have immediately refunded the amount of the package in question to your Temu Credit account. To serve you better, we have reached out to you via email about your experience but have not heard back. Could you please check the email from ************************************* at your convenience?


      If you have any other questions or concerns, please message us through Temu.com or Temu app live chat, email (*************************************), or call us ***************) so we can further assist you. Thank you for supporting Temu!


      Best,
      Candy

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has recently been brought to my attention that Temu stole the copywritten art of my tarot deck, The Intuitive Night Goddess Tarot, they stripped my name from the packaging and printed a counterfeit edition that they are now selling on their website. I reached out to them to remove it but they have yet to do so and it is obvious they are doing this with many ****************. How is this business model legal? Please help and take action. They cannot keep selling these products.

      Business Response

      Date: 03/07/2023

      Hello Linzi,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for your feedback. After thorough investigation, we've already taken down listings of the tarot deck you mentionedThe Intuitive Night Goddess ***** from our platform. Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-partys trademark, copyright or patent rights. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 


      Best wishes,
      Candy

    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 28, 2023 My checking account was charged 4 separate times. I have had the app deleted off my phone for around a week. I never made a single purchase on this app, and I do not recall giving it my payment information. Transaction 1: $17.42 Transaction 2: $0.97 Transaction 3: $1.06 Transaction 4: $1.06

      Business Response

      Date: 03/07/2023

      Hello Dru,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for your feedback and we are sorry about your experience. Based on what you described, you have been the victim of identity theft. If someone stole your debit card information, we suggest that you contact your bank and report to the local police and the local division of the *** immediately. I encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. 


      After conducting a deep investigation on the issue you mentioned (being charged 4 times: Transaction 1: $17.42 Transaction 2: $0.97 Transaction 3: $1.06 Transaction 4: $1.06), we can confirm that this transaction was made by an account named ********************. We've already shared with you the order details via email, and we are still waiting for your reply. Please check with your friends or relatives to see if they placed this order via your payment channel. If you have any questions, please feel free to contact us at *******************************************.


      Best wishes,
      Candy

    • Initial Complaint

      Date:02/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PO-037-***************** I placed an order of 46 items. I received package earlier today. The package contained one item which is a brown color lantern I didnt order any Lantern. I didnt receive any of the items that I ordered.It looks like I received some wrong order completely. I reached out to Temus customer service by chat, the person assisting me took more than an hour and said she has escalated the complaint and I will hear from someone. I didnt hear from anyone. This is Ridiculous. Please process refund of my entire order ASAP.

      Business Response

      Date: 03/07/2023

      Hello Rohit,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been refunded to your original payment card. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 


      Best wishes,
      Candy

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received back to back text messages from this company. I responded stop and never placed an order to begin with. The texts have not stopped and are coming from different 5 digit numbers with links. I have never even heard of this company until I began receiving the texts a week or so ago. Ive marked all texts as spam and I get texts from different numbers each time.

      Business Response

      Date: 03/07/2023

      Hello Abrya,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for your feedback. We have unsubscribed you from further notifications and promotional messages. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. To manage your notification settings, please go to Settings in your Temu app or on Temu.com, select Notifications and then Edit to adjust preferences for alerts. If you are using Gmail, you may also click on the More button in the upper right corner of the email and choose Stop seeing this Ad. If you have any additional questions or concerns, please feel free to contact our customer service at *******************************************************************.


      Best wishes,
      Candy

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 17 items from temu on January 15th for a total of ******. PO-211-*****************. The order was split into 2 packages. On January 24th One package containing 1 item that I ordered that totalled $2.09 was delivered with no issues. On January 26th I was delivered a second package that should have contained my remaining 16 items (plus) 2 free gifts. Unfortunately the package I received contained 7 items and none of the items were items I ordered. I contacted temu immediately and let them know that I was sent a package with the wrong items. I was told to send in pictures of what I received and the package it came in including the tracking number, which I did. I took pictures of all the items individually including the item numbers labeled on each of the unopened packages. After going back and forward calling and emailing I was created for the (free gifts) andfinally told to send the wrong items back and that I would be refunded. Temu sent me a label and I mailed the package back. The package was delivered but After several days I received a message that my refund was denied due to (items not being received). I called and the representative stated the warehouse did understand I never received the correct items to begin with so my case was escalate. When I called back after not hearing anything my number had been BLOCKED and i couldn't chat ! I called from a different number and I was told once again that they were working on it. After a full month I was sent a message this morning stating they reviewed the video and the items were packed correctly. This is a COMPLETE LIE! I was cheated out of $245.38! So not only did I never received the correct items or a refund but they also had me send the wrong items back that they sent also leaving me with nothing at the end! I've shopped on this site several times with no issues but they definitely SCAMED me this time! I just want my money back, no one has money to just give away.

      Business Response

      Date: 03/07/2023

      Hello *******,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.


      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment card. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email ******************************** or call us ***************). Have a great day! 


      Best wishes,
      Candy

      Customer Answer

      Date: 03/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    Temu.com is NOT a BBB Accredited Business.

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