Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a ******** switch lite, and two other items on Temu around April 27, 2023, and it said it would arrive between may 5 - may 9. A day later my order was split into two separate packages, which was no issue for me. However, the package with the two other items was shipped and on the way to me as needed, but my ******** switch lite package 7 days later still has not even shipped. When is my package going to get to me, and why am I having such an issue?

  Business Response

  Date: 05/13/2023

  Hello Tre,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** (BG-2304285EGLBFUYBL) has been shipped on ****************************************************************************************** the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience.
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a big order with Temu because I was satisfied with my first order.On the day of the delivery, I had a text message telling me that the delivery for my stuff was between 1300-1500, which I made sure to be home due to instances when my package gets lost I had to go back to work when it still hasnt arrived I messaged the courier and they said my package was still with the driver at around approximately **** on May 1st Afterwards my tracking said my package was delivered at **** and there was even a picture from the courier. At **** I got home and there was no package, I asked my family members and they also didnt see the package I opened up a ticket with Temu telling them this and they said to open a ticket, I did open a ticket and they respond my saying they cant reship/refund me, and to keep looking for my package and that they went through thorough investigation then closes my ticket.I opened a ticket 3 times due to them closing it twice without any resolution. The most recent ticket responded to me saying that they noticed Ive had similar issues as the lost packages with my previous order which is inaccurate because Ive only had one other ordered shipped and delivered which had no problem. If they look at the tickets Ive submitted, it would show it is for the same order which is PO-037-***************** It takes at least 24 hours for them to respond and if you try to call customer service youd be on hold. I called them because I want this issue resolved and I was on hold for 1.5 hrs and I couldt hold any longer. I got no resolution from this and its been 3+ days

  Business Response

  Date: 05/13/2023

  Hello Ruffa,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been delivered to the correct address. We regret to inform you that we are unable to provide a reshipment or refund for this order. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ruffa

   

   

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ruffa

   

   

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ruffa

   

   

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM ASKING HELP AT TEMU CUSTOMERS SERVICE SUPPORT AND NOBODY IS REACHING OUT TO ME! PO-037-***************** PO-037-***************** These two order #s I didnt receive and some are missing!

  Business Response

  Date: 05/13/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been delivered to the correct address. We regret to inform you that we are unable to provide a reshipment or refund for this order. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.
  
  If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type missing item into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from Temu. Noticed that it stated delivered. Looked up the delivery information and per tracking my order was delivered to ******* **********. Contacted the delivery to let them know of there mistake being that I live in ******* *******. Tracking customer service ****** that they actually returned items to Temu provided me with a return number. Contacted Temu and was told to still look around my house for the items and if I can not locate, than contact tracking and provided me with a return number.

  Business Response

  Date: 05/13/2023

  Hello *******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm offers no way to unsubscribe. I did not request or apply for their emails. I did not request and do not welcome their advertisements. If they are not required to offer easy unsubscribing they certainly should be. Spam is Spam and is out of control.

  Business Response

  Date: 05/13/2023

  Hello ****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. To manage your notification settings, please go to Settings in your Temu app or on Temu.com, select Notifications and then Edit to adjust preferences for alerts. If you are using Gmail, you may also click on the More button in the upper right corner of the email and choose Stop seeing this Ad. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration and disappointment with my experience with my order. I recently placed an order (PO-037-15568094177912967) with your app, but the items I received were not only incredibly late, but they were also in very poor condition.More than half of the items I ordered were missing, and the things that did arrive were cheaply made and had scratches, loose, and broken parts.To make matters worse, I have been unable to get in touch with the customer service team to address these issues. Previously I was able to talk to a live agent about any questions or issues I had but it seems that it has now been disabled for me. Furthermore, I'm unable to submit a ticket for my issues to be addressed.As a loyal customer, I am extremely unhappy with this experience and it is incredibly frustrating to have such a negative experience. I had spent a lot of money on this order only to be heavily disappointed, I have asked for a refund but am only presented with the option to return the items that I did not receive and those that are broken.

  Business Response

  Date: 05/12/2023

  Hello ****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** has been delivered to the correct address. We have compensated you for the late delivery. 
  
  If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type missing item into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution. 
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their app advertises false information I was on the app browsing and a promo appeared on my screen saying if I checked out now that I would receive a $50.00 store credit So I checked out and paid for my item and only got a $5.00 credit. Nothing but false advertising. I would not recommend this app to nobody

  Business Response

  Date: 05/12/2023

  Hello ********,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have emailed you and offered you an explanation. Please check your inbox. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The reason I am rejecting this because the ad scams that show up and tell you if you check out now you would receive a $50 store credit but instead yall gave me a $5 store credit. The entire reason I checked out was because the ad that popped up on Temu app said if I checked out now I would receive $50 store credit. It didnt say Id receive a coupon bundle or a $5.00 credit. IT SAID CHECK OUT NOW and receive a $50.00 store credit. The whole reason I even checked out right then was because the ad told me I would receive $50.00 store credit after checking out because really I wasnt going to purchase anything from your Temu app at all but the entire reason I did was because it said I would receive $50.00 store credit . Thats false advertising not one time did it say check out now and receive coupon bundle . NO! It clearly said Check out now and receive a $50.00 store credit.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 05/22/2023

  Hello ********,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have emailed you and offered you an explanation. Please check your inbox. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a fraud. They are using our company name but having manufacturers in ***** make our products. So they are not being made through our sources which means they are not our products which means they should not be using our name to sell these products. We have reached out to them via email many times with no attempt to reach back out to **. This is our last attempt before we proceed legal action for fraudulent activity, selling brand of products with a promotion, especially with those products are not even the actual product, allowing consumers to purchase products that are not legitimate. This is the first and final attempt at a resource of reaching a company you can reach out to ** directly on the number we provided to the Better Business Bureau. You have seven days to respond after that, we will pursue criminal legal action.

  Business Response

  Date: 05/12/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. If you don't mind sending us the screenshot of the items you mentioned, please email at ************************************** so we can help you resolve this issue as soon as possible. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have order multiple times from Temu and each time i ordered have not received the exact items, they adjust the price in discount they are offering and not sending all items. SO in order email they send the order picture which change dynamically but luckily my phone has left the page open where this time i checked my items i ordered and i have not recieved all items which i ordered. this seems like a scam. Oder Number- PO-211-*****************, , Order time: Apr 11, 2023 9:38 PM,$47.31, Order Number- PO-211-12875676713592535(Order total:$43.93)PO-211-*****************- $87.94

  Business Response

  Date: 05/11/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution. We have emailed you to resolve this issue. Please check your inbox or send us more information about the email you mentioned at ************************************** so we can help you resolve this issue as soon as possible.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I have gone through this activity and your team was not ready to help and accept, my question is why an image of order is sent in email not actual order data image can be change in launch time which how I ordered something and in the end its changed and sent something else l. I have a image file but I want BBB review these first to check about this scam 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rajeev

   

   

  Business Response

  Date: 05/22/2023

  Hello ******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution. We have emailed you to resolve this issue. Please check your inbox or send us more information about the email you mentioned at ************************************** so we can help you resolve this issue as soon as possible.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  Best wishes,
  Candy

• Initial Complaint

  Date:05/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package beginning of April it was scheduled for the *****. It was late, I contacted them and they said to reach by out when it's 7 days late. That was 3 days ago I've tried to reach out to them multiple time, at least 5 maybe more. The chat is closed out because there's no activity. Of course there's no activity they're not responding. So I've been replying every few hours to keep our chat open. I'm at my **** end. Still no package, it hasn't been updated since the 23rd, and no response.

  Business Response

  Date: 05/11/2023

  Hello *****,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to you (Credit $21.48+Cash $14.73). Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. You may view your Temu Credit balance from your Temu app or Temu.com in your account page under "Credit balance."
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy