Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th, 4:25pm, I was rewarded a 2,500$ reward card for moving into my new apartment complex. I used that card to order my new furniture and essentials for my new home. I orders on Temu. The card is virtual so to make the purchase, it broke the funds into 3 dispersements on 3 cards. The first card had 1,000$. I ordered 3 items, one being the couch that Im having issues with getting through order. All items on the order with that virtual card have been shipped except my couch. They wont ship it because theyre saying they cant verify the card which makes no sense because the card was verified and used for the other two items on that same order as the couch. I went through their verification process 5 times and sent the requested info to verify and they are still denying me and holding over 600$ of my money. This is unacceptable and bad business. They wont manually review my documents and keep telling me the documents arent legible when theyre clear as day. Theres no direct way to contact a trooper phone and talking to an automated system is bringing no resolve.I need my couch sent or my money back now.

  Business Response

  Date: 07/18/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the couch has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my TEMU order (number below), I paid $66.11 for an order due June 1st, 2025. And I have spent days on the phone with 3 different TEMU employees who have continued to mishandle my order, even though I have explained it over and over, and sent the requested pictures of what I received, which I will attempt to attach for the BBB. They just refunded me $22.60 without sending me the 10 flash drives (2 packs) I ordered even though they are still selling them and at a lower price, but I can't order the lower priced ones without having a delivery charge. They did not refund me for the two boxes (5 per box) not received but I had rather they would ship the two boxes owed to me (5 flash drives each) anyway. Two Temu employees promised me they had straightened out my order, and they told me they were recording my voice, and I told them I was recording also. I will attempt to provide the BBB with this recording. I sent the requested pictures showing that 5 packs of the colored snap/tip flash drives could have never been included nor the flash drives with colored keys - 2 packs, at $22.60, now on sale at $19.61 because there was no room left in the full package. I am owed 2 boxes of the snap/tip colored flash drives (10 flash drives) and the entire $22.60 order of two packs of flash drives that look like colored keys. They have had my money for two months and I do not want to have to start all over again ordering, I WANT MY FLASH DRIVES AND I DONT CARE WHERE THEY GET THEM. It looks like, unlike ***** if one seller runs out they don't bother trying to get you delivered from another. They just want to refund after you have waited two months. They previously sent me childrens socks by mistake and they straightened it out on one quick phone call, they know have to handle an order but have stopped caring. Air Force Veteran ***** **** ******* Age 84

  Business Response

  Date: 07/19/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that $22.60 has been refunded. Regarding other orders, our customer service department contacted you on July 19 to request the specific order number, which begins with 'PO-'. Please check your inbox and respond accordingly to help resolve your issue. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear BBB, I have attached 2 new pictures showing that TEMU has promised they have already shipped me the remaining 20 flash drives from my paying them $68.11 as I rejected their low offers so the low offer you have received from TEMU makes no sense particularly since they are claiming my remaining 20 flash drives have already been shipped. They seem very disorganized so if it is possible please also include my last email to you in your emails showing exactly which flash drives I have never received when you communicate with them going forward. I have made many purchases from TEMU so I am amazed at the way I have been treated on this one. In a previous purchase of socks when they messed up and sent me children's socks they reshipped correctly immediately from just a phone call. This time I have had to spend over 20 hours on this and I will be surprised if I get my ************************************** what they have shipped. Thanks for your help BBB. ***** (Please do not close this Complaint until they finally provide what I paid $68.11 for, if they ever do.) 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 07/30/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that $22.60 has been refunded. Additionally, we noticed that you've referenced an order totaling $68.11. However, we could not locate an order matching this amount in your account history. To help our customer service department look into this further, please provide either the specific order ID or a screenshot showing the relevant transaction or items purchased to them. Our customer service department offered you a detailed explanation on July 30. Please check your inbox for more details and respond to help verify and address your concern accurately.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process. 
  Dear Better Business Bureau, 

  I have attached new pictures and a 3-page essay now. I appreciate the efforts of the BBB and even though many TEMU statements in this
  odd-essy have not proven accurate and I have spent hours dealing with the TEMU runaround, I at this point feel the problem may be resolved
  except for the pending ****** refunds of $22.60 and $15 (plus some odd cents) but I am disturbed that TEMU in this current statement did not mention 
  the $15+, as TEMU claims to have placed these refunds in Pending and I will not know if that is accurate until my monthly ****** statement comes out. 
  TEMU claims they can't find the amount of $68.11 and that is probably because they have a frustrating runaround of telling you that they can't see the
  previous order and messages on their computer screen but when it is in their emails that doesn't seem truthful. $68.11 was the original order, I had to
  start all over ordering the remaining items that were never sent in the slim packages with almost nothing in them, by ordering from ****, the orders are 
  shown in the pictures attached to this reply. So I am perfectly fine with the BBB closing this Complaint as 'resolved' but I would hope that the BBB
  will reopen the Complaint if ****** shows on my monthly statement that TEMU did not follow through with the refunds to me that were placed in PENDING
  at ****** by Temu. I believe TEMU will appreciate it if you also send them the attachment with the pictures because my research about their now-admitted sellers 
  has likely uncovered something they did not know regarding sellers taking orders they have no stock for. (I could probably make a million dollars next month
  by selling reprints of an ancient magazine and my accompanying research on a flash drive but, I have not bothered because it is not economical to prepare 
  enough stock, so I could not likely fill the demand. ) Thanks for your help BBB. ***** **** *******
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/13/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that $22.60 and $15.52 for your two orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without warning, Temu suspended my account stating I had too many returns. There are no limits mentioned in their terms and conditions. I received many damaged items due to poor packaging, many items with defects, some wrong items all together and many items with quality issues. ALL items were sent back in condition received. I violated nothing. I submitted several appeals to reinstate my account and I have proof that it WAS reinstated, however I was unable to check out. Temu is holding my credit balance hostage and will not allow me to use it. I was told by Lore on 7/5/25 that the credit would be converted to cash. I replied that was acceptable. Then they refused to honor their word and closed the ticket out. I have been contacting them pretty much daily, opening appeals and messaging them to use my credit. At one point they told me they would give me a date when I could use the credit but that was a lie too. I want to use the credit. Nowhere in their terms and conditions about credits does it state they can refuse to allow you to use it if they suspend your account. I even offered to give them the list of items I wanted to use the credit up and they still refused. Proof of the credit to cash offer attached as is the message my account was reinstated is attached, neither of which Temu will honor.

  Business Response

  Date: 07/19/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Your case is out of the norm. To assist with the further investigation of your case, our customer service department emailed you on July ********************************** telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  Nothing has been resolved/done. Information was provided to you as requested. 

  
  Regards,

  ********

   

   

  Business Response

  Date: 07/30/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused.
  
  We have checked the phone number you provided, but we are currently unable to confirm your account based on the privacy policy.
  
  To assist with the further investigation of your case, our customer service department emailed you on July **************************** which starts with 'PO-', and the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  This information has been provided to Temu via email. No progress has been made / nothing done by Temu. 

  Regards,

  ********

   

   

  Business Response

  Date: 08/14/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB)I've provided the BBB with a copy of this message.
  
  We have checked the details you provided through email and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation and a solution regarding your issue on August 14. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  Customer service has done nothing but string me along for months. I have sent at least 10+ appeals all of which have been denied with a copy and pasted response. I have sent probably hundreds of messages through customer service messaging and all they do is give me copy and pasted answers which dont address the issue. They close the ticket without ever even addressing the issue. Once I was told that I was going to be receiving credit via refund, and then when I confirmed that I would accept it they took the offer back and said that that was no longer an option. Everything that they have offered, they have gone back on and every time they have said they are getting back to me with an explanation nothing ever comes of it. I was told Id be allowed to use the credit  at some point and when I questioned when they told me they would get back to me. Then the answer changed to they didnt have the information as to when I would be able to use it. They always come back and simply state that nothing can be done so this is why I had to go to the Better Business Bureau. Your customer service has been doing nothing for the past several months except wasting my time and theirs - they have probably wasted more money in employee time than it would have been to just let me use my credit and finally be done with this and save all of us this headache. Their inability to provide concrete answers shows that there is no actual answer and they are just making things up as they go along, which is extremely concerning with regard to customer protection and rights. If youre following something that isnt in the terms and conditions and just making it up, thats pretty questionable. They have made zero effort to resolve my issue and have just been going in circles with me for months. Waiting another 14 days for them to get back to me will do absolutely nothing - theyve put me in the position probably 6 or 7 times already.

  
  Regards,

  ********

   

   

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a promotion through Temus app that explicitly stated I would receive $130 in ****** cash immediately after purchasing a specific item. The app clearly showed $130 Cash ready to withdraw at checkout. Based on this promise, I made a qualifying purchase. However, after placing the order, Temu changed the terms and now claims I must spend over $270 more to complete the event and receive the reward. This contradicts the original promotion and amounts to false advertising and a bait-and-switch tactic.I have screen recordings and screenshots proving what the offer originally said and showing that the $130 was promised upon completing a single qualifying purchase. Temu is now refusing to honor that promotion or issue a refund. I am seeking the $130 in ****** cash that was advertised and promised, not store credit.If this is not resolved, I will report this matter to the ***, social media, and will consider small claims court for deceptive business practices.

  Business Response

  Date: 07/19/2025

  Hello Khaled,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding this issue, our customer service department sent you an explanation through an email ticket on July 17. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu owes me 33 credits and they wont give me the *** numbers totaling ******

  Business Response

  Date: 07/18/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused.
  
  Your case is out of the norm. To assist with the further investigation of your case, our customer service department contacted you to request your order ID, which starts with 'PO-' on July 17. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on July 1, 2025 with delivery on or before July 11 , 2025. The package has not been shipped as of today's date. They are refusing to provide a reason for the delay or give the delivery date.

  Business Response

  Date: 07/17/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Thank you *** for the response, in regards to the item I ordered, I was treated very poorly by a member of your team, I wanted to know what was the with the delay and he responded the same every time, we will give you a credit of $5.00 for everyday it's late, this was all he said over and over. But this is not the worst I placed the order first in late June with delivery Jul 7, 2025. I received the package only to find it contained some kind of kids plastic toy costing me over $27.00! 

  Knowing this what I want is the original item I ordered shipped to my home address totally free of charge!
  

  Thank you
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 07/28/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding this issue, our customer service department sent you an explanation through an email ticket on July 28. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an 84x 50 roof rack from Temu. I received a 46x36 roof rack. I have contacted them and the will not refund my money nor ship me the correct roof rack that I ordered. This has been a problem with this particular item. After already purchasing the roof rack I studied the reviews and this exact same issue has happened to numerous other customers. I just want the 84 roof rack I ordered.

  Business Response

  Date: 07/18/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 13. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered several items from temu over the last year and they routinely use a bait and switch practice. They will advertise one price for a larger item and then send to you an item that is smaller and less money. This involved purchasing an outdoor storage box. My order clearly says it was 180 gallon unit. Instead they sent 100 gallon unit and then refused to offer me a refund. Because this was a large item and because of my age I was unable to pack up the item and send it back and they refused to refund. This is clearly on them and they fail to try to rectify it. In addition, their site has several fraudulent practices such as spinning wheels and supposed free gifts that when you get to the checkout, do not occur and even before you agree to place the order. As soon as you click on the card the order is placed. I've had a repeated issues with this company and they consistently mislead customers both in their product descriptions and in their supposed free items that are supposed to be given to you on the website

  Business Response

  Date: 07/18/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding this issue, our customer service department sent you an explanation through an email ticket on July 17. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Type: Product/Service Issue Company Name: Temu (Whaleco Inc.)Complaint Against: Temu / Vendor: Magic Home Furniture Purchase Amount: $1291.78 Order Number: PO-211-***************** Purchase Date: July 3 2025 Description of the Complaint:I placed an order through Temu for a sofa, sold by a vendor named ********************. The item was listed as shipping in six separate ***** packages. However, the seller initially provided one invalid tracking number, and then later issued six new tracking numbers none of which are valid or recognized by *****. I verified each one on ****** tracking website, and all returned not found.After multiple attempts to get a clear update from the seller and Temu customer service, I received only copy-paste responses, conflicting excuses, and zero resolution. Despite being assured that the matter was escalated and would be handled urgently, no valid shipping or refund ever occurred.Temu customer service refused to allow me to speak with a supervisor or corporate representative. I was repeatedly told to wait another 24 hours, then 48 hours, then check back after July 15, all while being given fake tracking numbers.This has caused a serious delay, stress, and concern regarding the legitimacy of this vendor and Temus support process.Desired Resolution:I am requesting a full refund of my payment and a formal investigation into this vendor (Magic Home Furniture) for providing false tracking numbers. I also request that Temu evaluate their internal customer service process and provide meaningful escalation paths for high-value orders.Additionally, I ask that Temu provide transparency on how vendors are screened and held accountable when they fail to deliver goods or mislead customers.

  Business Response

  Date: 07/17/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that your five packages were delivered to the correct address, and the last one is in transit.
  
  You can track the shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).
  
  Our customer service department provided you a detailed explanation about your packages on July 17. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here are screenshots of the transaction numbers and the details of the responses from Uniuni. 

  Customer Answer

  Date: 07/09/2025

  In the month of June, I have placed multiple orders with Temu. On every order I have placed, when the shipping company is listed ****** I have had issues. Online it will say my orders are out for delivery but when I track the orders it lists them out for delivery for more than 2 days and then it says delivery has failed. It will list the failure as bad weather when we have had a week of sunshine. It will say incorrect address when the address is correct. It will say no one was home - I have been home bound due to surgery since June 2. I have filled out the "second" delivery form multiple times. I have waited on the phone for more than 45 minutes and finally actually got a human, just for them to say that they were at my house and it couldn't be delivered. Finally yesterday, I contacted Temu to let them know that their shipping service was not doing their job. Hopefully, something will happen. At least I now have a note in my file that says I do not want anything shipped by ******. Today I have two new packages and two of my original "missing" packages still listed as out for delivery and yet they are nowhere to be found!

  Business Response

  Date: 07/19/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation about your packages on July 18. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******