Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 6, 2024. Email I've never applied for anything from this company. Someone from this organization has stolen my identity and charged $42.00 from my bank account.Sincerely, ********************************

  Business Response

  Date: 04/17/2024

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thanks for your feedback and we feel terribly sorry for any inconvenience this may have caused. Heartfelt gratitude are also extended to you for giving us a second opportunity to serve you in time.
  
  We have contacted our colleagues in the appropriate department regarding your concerns about unauthorized transactions on Temu. However, due to a large amount of enquiries that we have received for now, please allow some time for us to figure out a satisfactory solution to your case. Our customer service department has also been following on this case and we would inform you as soon as the solution is figured out.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a package and I have yet to receive the package or any delivery updates I contacted temu and they refused to help or refund them money

  Business Response

  Date: 05/03/2024

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. To help further investigate into the cases, we kindly ask for the specific order number in question which starts with PO-. We are eager to find you a solution, and your cooperation and patience would be highly appreciated. Please email us at ********************************** or via this portal, so we can help you resolve this issue as soon as possible. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: **************************************************.
  
  Best wishes,
  *****

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company and requested a refund on one of the product b temu has put my refund into someone's card and refuses to put it on mine. Also I've been waiting weeks for my packages and they can not give me any answers

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order PO-211-***************** has been fully refunded to you. Our customer service team has offered you an explanation through ticket ****************. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  No they have not refunded my money.  They have put my money on someone's else's card and I have told temu this.  They have not provided me and resolutions.  I'll be getting a lawyer involvedv 

  Business Response

  Date: 05/14/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders PO-211-*****************-D01 & PO-211-*****************-D02 have been refunded to your original payment channel (please see details in PO-211-*****************). Please be informed that the refund has been issued to the same card you used for payment during the initial transaction of this order. Thank you for your understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 free items offered for excellent customer. I chose 10 items. Paid shipping. Received 10 items and then found a charge to my account for $209.+. Tried to find a number to call, but couldnt. Tried to return items, but without the numbers on the packaging which were trashed immediately after receiving. The instructions tell how items are not returnable. A large number of messages were sent asking for help with no reply and no further help for a month. Keeping the items, ****** learned about Temu. Never, ever doing business with Temu again. Need this reported and personally spreading the word about this terrible company.

  Business Response

  Date: 04/16/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotion "Buy and get coupon bundle" and we are sorry for any inconvenience it may have caused. We want to assure you that this promotion is genuine and was designed to provide our customers with an exciting opportunity to access exclusive deals and discounts. In order to express our apologies for any misunderstandings caused and to further enhance your shopping experience, our customer service team has offered you an explanation and a compensation plan through ticket ****************. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. For more concerns about the refund for order PO-211-*****************, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu is texting me job offers from random numbers. They all say theyre a person and to reply on whatts app. If you dial that number in whatts app, it registers under Temu. I have NEVER used Temu. Ever.

  Business Response

  Date: 04/15/2024

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have verified that the issue you reported is indeed not an official activity. We recommend that you cease any further transactions. If necessary, promptly contact the bank to resolve the issue, and report the incident to the police in your area. To ensure your safety and protect your financial information, we strongly recommend that you access Temu through our official website: **********************************.
  
  At the same time, we also strongly recommend that please contact us to confirm and verify when you receive suspicious emails, messages, and private messages claiming to be Temu staff.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 23rd,2024 I returned two lace front wigs back to TEMU ( PO-211-***************** Order Number). Temu received the items back March 25th, 2024. However TEMU has refused to send my money back to me after receiving their items back. Temu customer service agents have given me multiple excuses for why my money isn't being returned. First the agents said there was a problem with my bank receiving the money. I contacted my bank and was told that was NOT true... Then Temu begin saying because I filed a dispute with my bank Vault that I could not receive my refund until the dispute was cancelled. I'm afraid that by cancelling the dispute TEMU is thinking they will not have to refund my money back to me because once I cancel my dispute I will not be able to refile a dispute against them. It's the same as stealing my money from me.... I've done the right thing and returned their items and it's only right I receive my money back.... I'm a hardworking single mother and can't afford to allow such a company to keep my money... Temu has not tried resolving this issue whatsoever. I have plenty of pictures and proof they have absolutely refused repeatedly to send my refund back after receiving their items back from me. It's not right.

  Business Response

  Date: 04/15/2024

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, PO-211-*****************, therefore your payment has been stopped by your payment channel. As a result, the refund process has been placed on hold. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If you need more help, please contact your financial institution.
  
  Meanwhile, our customer service team has emailed you and offered you an explanation through ticket ****************. Please check your inbox. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have cancelled the dispute. The dispute with my bank ( Vault has been cancelled since April 1st, 2024 .... I have tried contacting TEMU on several occasions however I have NOT been able to connect with TEMU at all!!!! I've went to **************** in the ****************** app and have repeatedly asked to speak with an agent over and over and over again and I have been denied! I've called the TEMU customer service phone number, stayed on hold for over an hour and a half and NO AGENT even attempted to service my calls!!! The Dispute has been cancelled by my Bank and my bank said they will tell TEMU customer service agents ( On a 3- way call. I *************************** will have to be on the line with TEMU customer service agent, however Vault ( my Bank) will Confirm and over the phone and in writing that the dispute has been cancelled)!!! So no more excuses! I have waited for over a month after TEMU has received their items back! TEMU is still refusing to return my money back to me! There are absolutely ZERO issues with my banking! Temu has just refused to return my money back to me! The Dispute would have automatically been dismissed if TEMU would have simply paid my money back to me! There has been only excuses to why TEMU is continuing to keep MY MONEY! The Dispute has been cancelled since April 1st 2024 so that is not the reason whatsoever my money isn't being returned! Temu has cut all communication with me on this matter. I will take further action if you all do not return MY money back to me after this process! I've been through a lot of pain and suffering from the constant stress of this situation and will not continue to ask TEMU to return my money!!! At this point there's absolutely no dispute whatsoever TEMU could have already sent my money back. But like in this conversation you all are continuing to make excuses, when I have the proof the dispute has been cancelled since a week after I sent the items back. There has been no attempt by TEMU whatsoever to return my money to my bank!!!! I have several emails from my bank to prove this. Temu has flat out refused to give me my money back! I will be filing a civil suit if my money is not returned. I have no time to continue the back and forth when TEMU has refused to even allow me to prove the dispute is and has been dismissed since April 1st, 2024! Please stop with the excuses and return my money back to me like I returned TEMU items back..... Thanks....[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 05/01/2024

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We understand that you returned the items with tracking number 1ZE366C39049395683 and we have checked the details with our colleagues in the relevant department. As per the investigation result, your package has been received by our warehouse, and the refund will be processed after the quality inspection is completed. Please be patient and wait for the outcome.
  
  Once the quality inspection is completed, the time it takes for the refund depends on the refund method you have chosen. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get numerous notifications constantly from this website and it's all false it just makes you invite tons of people and then it offers these free gifts as long as I send so many invitations and with as many people that accept takes money off for me to receive the offers given and while I reached that limit So they were supposed to send me the items that I picked along with free shipping. I completed the tasks that It required. It's a have a friend accept the invitation to complete the offer in order to have my things sent., this was offered because of all the money that I have spent on the app. My friend accepted the invitation. The get a dollar off to have all your gifts sent for all the money that I have spent on the app And all I needed was 50 cents to receive my free gifts but if I had a friend except an invitation it would take off a dollar so that would leave me with 50 cents more than what was required to receive the offer but they It was all a gimmick And lies and false advertisement I would like my office sent to me because I finished finished his requirements and yet it did not live up to their ****** bargain

  Business Response

  Date: 04/15/2024

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID (PO-XXX) or other information, such as phone number or email address linked to your Temu account, please email us at ********************************** or via this portal, so we can help you resolve this issue as soon as possible. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: **************************************************.
  
  Best wishes,
  *****

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ok first they would tell me that they snt my refund and when. call cash app reuiring about mybrefubd theyvsay temu havent sent it yet but they say they did but ibstill havent gotten no refund so where my money cash stolen it or temu has stolen my money anyway ity goes someone is stealing and ibwant my money or merchandise..please and thanknyu...

  Business Response

  Date: 04/15/2024

  Hello Chante,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. We can confirm that our customer service team has explained to you that if you paid for your order using Cash App Pay, there will not be additional refund information posted on our application. The status of the original transaction will simply be changed to 'Refunded'. Please check additional progress details in Cash App Pay.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from Temu they said they delivered them it never showed they will not issue me a reshipment or reorder my email address for the account is *********************** I don't know the order number the order took place on march 27th

  Business Response

  Date: 04/13/2024

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you a thorough explanation through ticket ****************. Please check your inbox.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu order PO-037-***************** I order two items from Temu all on one order. The tracking says that the package was delivered, but I have no recieved absolutely anything . I was not contacted in regards to the package being delivered, there was no communication from the carrier, Temu is refusing to do absolutely anything about this. No refund, no items resent, nothing. I spent over 260$ Canadian on this order, and I havent received anything. I am out my money and the products I purchased. Temu had no offer of resolution for the matter, and it is beyond unacceptable the way this issue was handled. The lack of communication from their chosen carrier, the way Temu trys to put the issue on the customer when it is them that is and should be liable for issues that arise like this, I am unbelievably disgusted with the way this has been handled and I would like to be refunded. To date Temu has literally offered no explanation or resolution , they asked me to please accept this solution which was literally nothing. It was me, being out the money I spent with no product in return.

  Business Response

  Date: 04/13/2024

  Hello Breanne,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-037-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you a thorough explanation through ticket ****************. Please check your inbox.
  
  Meanwhile, we have found that you have initiated a dispute on this order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/13/2024

  I have reviewed the businesss reply, and I am still very disappointed and dissatisfied with it. There is no offer of resolution coming from Temu, they are offering nothing but for me to eat a loss and call it a day which I find disgusting on their part. Whether or not the package made it to my address, I live in an apartment building . Was there nessicary measures taken to make sure that my parcel was delivered to me? No. I was working the day you guys are claiming that the it was delivered. So where was it left? Where was the attempted communication between the carrier and myself upon trying to deliver ? Where is the explanation of where my package was left then if it indeed was delivered ? Thats a substantial amount of money to pay for none of these very simple things to have been followed. Temu has lacked the basic customer service quality that would be expected when making a higher valued purchase and that is above anything communication. Had any communication been attempted maybe this matter could have been avoided, but how am I as the customer expected to be the one initiating communication ?! Thats absurd. Temu and the delivery company they chose are liable for failing to do the bare minimum of being a business which is communicating with their buyers. I am beyond frustrated and disgusted with how this is handled and in the future will be making sure I express such disappointment and concern with friends and family . 

  
  FAQ
  
  Regards,

  Breanne

   

   

  Business Response

  Date: 04/24/2024

  Hello Breanne,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through. However, after double-checking the details with our colleagues in the relevant department, we can confirm that you have initiated a dispute for your order PO-037-*****************, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. We feel sorry to inform that this is the proper solution that we can offer to our best.
  
  Moreover, after reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We also suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. We appreciate your extreme patience and understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******