Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been ordering from this Company for for several months. And, I received everything that I ordered. But, now they said that I will give you 5 items free. If I complete certain tasks. I did and still nothing. I feel this Company makes false claims and is a Scam ! Bad Business practices !!

  Business Response

  Date: 04/19/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communist China enslaved and tortures thousands of religious ****** people and forces them and children to make the goods they sell on temu .. that's why it's so cheap. They are also stealing ************** everything from financial info to personal physical info. They take pictures through the app of our faces for biometric and military reasons. Communist China are a filthy corrupt people and push their ads through our data streams to infect or phones computers etc all ********* ******* and other greedy corrupt pigs are taking bribes from the communist Chinese filth and in return they push the temu trash in our faces everywhere we do. Temu forces itself into our emails then into spam where you think deleting our putting it in the trash will remove it... but it doesn't. Temu lays dormant in our phones, computers through a backdoor program and steals and spies on Americans every day. I don't know why I even bother telling you... I'm sure none of you care either just like the traitors in the fbi,cia etc. I've never been ashamed to call myself an American. But I am ashamed today.

  Business Response

  Date: 04/19/2024

  Hello Tiny,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID (PO-XXX) or other information, such as phone number or email address linked to your Temu account, please email us at ********************************** or via this portal, so we can help you resolve this issue as soon as possible. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: **************************************************.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was delivered on 4/9/24 and I contacted customer support as soon as it arrived because it had a large rip in the package that had been taped back closed. I have packages arrive this way all the time from temu but this time one item was missing completely. I requested a refund due to needing the items the following weekend and a new shipment would not be here in time. I was told that it would be taken care of, in fact one item was severely damaged and that was refunded. I was told I would have a refund review in **************************** seen anything so I reached back out and was told it was denied. I didnt understand why because I had done everything they asked me to do so they escalated it again. I get told yesterday that they packaged my stuff with care and the lost item was not their fault. How is this the customers fault? They refuse to provide me a refund or even to ship the lost item. They refused to escalate me to a supervisor and denied me any assistance. They refused to advise how this is the customers fault. I have spent ***** with ********************** and this is the first time I have been given the worst customer service EVER. Order number ************************

  Business Response

  Date: 04/21/2024

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thanks for your feedback and we feel terribly sorry for any inconvenience this may have caused. Heartfelt gratitude are also extended to you for giving us a second opportunity to serve you in time.
  
  We have contacted our colleagues in the appropriate department regarding your concerns about your order PO-211-*****************. However, due to a large amount of enquiries that we have received for now, please allow some time for us to figure out a satisfactory solution to your case. Our customer service department has also been following on this case and we would inform you as soon as the solution is figured out.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I have not received a refund for the missing item that was placed in a bag and the bag arrived damaged to me and the item was missing. Temus original response that they packaged the item with care is irrelevant as in shipping the bag damaged, taped back up and the one item completely missing. This is not the consumers fault and I purchase a lot from Temu. 
  
  Regards,

  Carly

   

   

  Business Response

  Date: 04/30/2024

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We feel terribly sorry for the inconvenience this may have caused to the order PO-211-*****************. We have double-checked the details with our warehouse staff, and we can confirm that the items are complete and all the items were shipped and packaged according to the order requirements. Thus, we regret to inform you that we cannot honor your request at this time. As stated in our Terms of Use, the risk of loss and title for the product passes to you upon delivery to the carrier. For more information on our policy, please refer to our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox and thank you for your understanding.
  
  We understand the frustration that you may have been through during this time. Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. We will constantly review the customer satisfaction and optimize the quality of customer service. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 05/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is the same answer they previously gave. There has been no resolution and only give us more time. This is crazy that this business does not support its customers when their bag ripped in transit and a customer is out the money for the product. Come on Temu DO BETTER!
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Carly

   

   

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so I had my 200$ order come in, (with multiple items issues) I go to open and sign into my temu.. account can't be found.. I had 70$+ in temu credits remaining (money transfered to platform credits) I used my email that I've always had with temu ( photos of all this below) to sign in and immediately address customer service. ****** who stated she is a **senior supervisor (who then got flustered and literally admitted she said she was a senior supervisor as a TYPO)... said she's unable to do anything. So all in all. This app has obtained my account and whatever else including my 70$+ on file. My card on file. And every order I've made with them (17 orders total) I want my account credited for the amount that was stolen, and re funded for the two lights that are defective 12$ a piece. I was made aware of ongoing lawsuits regarding account. Data. Privacy theft against this company. Which funny enough is literally what seems to happen. Hopefully this is solved right here, and can be resolved.

  Business Response

  Date: 04/19/2024

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your case is out of the norm.
  You can try the following methods available in the "Find Your Orders" card to locate your order:
  1. Click "Go to your orders" to access the "All orders" page in your account and see if there is a corresponding order listed.
  2. If you have previously used a different email or phone number or a third-party platform account to log in to Temu, you can click "Try signing in with other account" to try logging in with mentioned methods and search for your order.
  3. Another option is to select ************* to find order" and provide the order id, the email address or phone number associated with the account where the order was placed, or the payment information to locate your order.
  We hope this information can help. We can confirm that our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.
  
  If you are not satisfied with two lights you received, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/19/2024

  You literally ignored my entire message. MY ACCOUNT IS GONE. GONE. ORDER HISTORY. CREDITS. EVERYTHING. A massive data concern regarding all the answers. In your ticket you guys stated it was mysteriously linked to another account. That's fine, I will handle it. 

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 04/30/2024

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through. After double-checking the details with our colleagues in the relevant department, we have confirmed that the order you mentioned was linked to another account, as our customer service team explained through ticket ****************. Thus, you can try the following methods available in the "Find Your Orders" card to locate this order and the account on which it was placed:
  
  1. If you have previously used a different email or phone number or a third-party platform account to log in to Temu, you can click "Try signing in with other account" to try logging in with mentioned methods and search for your order.
  
  2. Yon can also select ************* to find order" and provide the order id, the email address or phone number associated with the account where the order was placed, or the payment information to locate your order.
  
  If you are not satisfied with the items you received, you may switch to the correct account and apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/30/2024

  Sir it isn't linked to another account. That's my issue, this is my temu email, if it was linked to another account my information would still be on my account. The ACOUNT was deleted entirely. I've provided the emails dating to last year of my account. They literally just emailed me and stated they are putting together a resolution offer. After I told them 170$ in-store credits they paid me 70$ then immediately closed the ticket. They have admitted fault, but your entitled to believe who you'd like. Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 12th, 2024 i got a notification from temu saying my package was delivered. I have contacted them since March 13, 2024 and told them i didn't receive. I spend my hard earned money on giving them business and they wont refund my money i have triedn6 times talking to a customer service rep, they didn't even offer to send a replacement. I just want my money returned to me, i am a single mom, that works hard for the money she spends and they aren't accommodating my grievance at all. This company ***** at customer service.

  Business Response

  Date: 04/19/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for taking the time to contact us regarding your recent order, PO-211-*****************. We understand your frustration and apologize for any inconvenience caused.
  
  After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We also suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please feel free to reach out to us through Temu.com or Temu app live chat.
  
  Best regards,
  *******

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i believed that I ha d a 200. Credit and purchased an item. I sent it back when i found out it was not a credit. They never acknowledged that they got the package. They owe ****** cents. they only cancelled the balance between ******.

  Business Response

  Date: 04/24/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. To help further investigate into the cases, we kindly ask for the specific order number in question which starts with PO-. We are eager to find you a solution, and your cooperation and patience would be highly appreciated. If you don't mind sending us your information, please email us at ********************************** or via this portal, so we can help you resolve this issue as soon as possible. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: **************************************************.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have all the information on all the money they owe me. Most of my items are being stolen during transit. They denied my refunds and the other company they deal with payment plans called afterpay has been taking money from my bank account for these items as well as temu taking money for the items there double dipping on charging me twice for some items and they have the nerve to say I still owe them money for these things that aren't even showing up! I'm sick of going back and forth with them. They provide no corporate number to contact and won't given you one. My car happen to brake down so they want me to pay for lift to return the empty boxes that show up. All while charging more then once for these items.. i feel like I'm getting so messed with and screwed over. How can these people get away with this and how many others are they doing this too. I requested my money back for everything they have on file. Even after I sent proof of me oweing no money! One of there members locked my account on ******************** and I provided the proof I have no money I owe. They have full conversations and chats about everything. They are held responsible for orders getting to customers. Who ever is taking and stealing these during transit is not my fault. I should be paying for there poor service. Please help me with this I don't wanna go back and forth with them. They owe me a lot of money back they refuse to give me. I even asked they close my account down once my money is returned to me but they wanted to play games and lock my account period. I'm so mad and frustrated that they are not willing to help but to keep taking from me. I had first wanted the money just back on to temu account balance but they started taking that money randomly so I just want all my money returned back to original payment method and I'm done shopping with them.

  Business Response

  Date: 04/21/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. To help further investigate into the cases, we kindly ask for the specific order number in question which starts with PO-. Please email us at ********************************** or via this portal. We are eager to find you a solution, and your cooperation and patience would be highly appreciated. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: **************************************************.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the tracking i keep getting attempted delivery late at night although we are at home all day and still no one was here. It is also impossible to get in contact with the call center and your support or whatsapp is of no use Tracking number - BUFZA6030215422YQ

  Business Response

  Date: 04/20/2024

  Hello,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thanks for your feedback and we feel terribly sorry for any inconvenience this may have caused. Heartfelt gratitude are also extended to you for giving us a second opportunity to serve you in time.
  
  We have contacted our colleagues in the appropriate department regarding your concerns. However, due to a large amount of enquiries that we have received for now, please allow some time for us to figure out a satisfactory solution to your case. Our customer service department has also been following on this case and we would inform you as soon as the solution is figured out. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 04/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my order over 1 month ago it was returned and delivered back Temu is a ***** company and did not refund me my money, they even initiated some claim with carrier *** and the claim was issued by *** and Temu clearly was compensated yet I am suffering with no refund for this still. I want Temu to acknowledge this situation and to fix this situation now, please.Order #PO-037-11137505618553006

  Business Response

  Date: 04/20/2024

  Hello ***,
  
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We understand that you returned the items with tracking number 1Z1V31X02015881005 and we have checked the details with our colleagues in the relevant department. As per the investigation result, your package has been received by our warehouse, and the refund will be processed after the quality inspection is completed. Please be patient and wait for the outcome.
  
  
  Once the quality inspection is completed, the time it takes for the refund depends on the refund method you have chosen. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  
  Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/23/2024

  The return was delivered months ago and yet no refund I cannot keep taking this answer this should have been resolved by now this is ridiculous 

  Business Response

  Date: 05/03/2024

  Hello ***,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Checking the details you provided, we would like to inform you that your request for refund of order PO-037-*****************-D03 has been cancelled and you have requested for another return. If there are any additional costs incurred during the return process, such as printing the return label or additional shipping fees charged, you can keep the receipts and contact back to our customer service department. They has offered you an explanation via Online chat. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** does not accept return in see-through packages provided by Temu and ask to purchase boxes or envelops to proceed with returns. Temu do not agreed to compensate for extra costs incurred (reference PO-211-*****************) and refuse to escalate the case (reply from Temu's rep ***** you for patiently waiting upon consulting to our higher department we cannot create a ticket for this since we need the extra charge receipt for the items you returned under this order number PO-211-*****************.)

  Business Response

  Date: 04/20/2024

  Hello,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thanks for your feedback and we feel terribly sorry for any inconvenience this may have caused. Heartfelt gratitude are also extended to you for giving us a second opportunity to serve you in time.
  
  We have contacted our colleagues in the appropriate department regarding your concerns about request for your order PO-211-*****************. However, due to a large amount of enquiries that we have received for now, please allow some time for us to figure out a satisfactory solution to your case. Our customer service department has also been following on this case and we would inform you as soon as the solution is figured out. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  *******