Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu offers promotions for free gifts. When you complete the required tasks, they then add more tasks. Some of which include inviting new users. I completed the tasks of inviting 2 new users and they accepted. Then Temu said I did not invite new users. This is fraud. They should be investigated for fraud.

  Business Response

  Date: 04/30/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program "Hat-trick Gifts". We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. Considering you are our premium customer and in order to provide you with a better shopping experience, we have made a special effort to request for a $10 credit to your account as a one-time courtesy. We trust that this action demonstrates our commitment to delivering exceptional customer service and contributes to rebuilding your trust in our brand.
  
  If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Temu provides false data.  On this promotion,  and several others,  I completed the required tasks, yet Temu claims I did not.  You won't get the free gifts.  They make it almost impossible. Also,  All their promotions are nothing more than attempts to access new user data.  Why does ********************** need to know what device Im using? This is an EXTREME privacy violation.  Even if you delete they're data and uninstall Temu, they still have Spyware in your phone.  This company should be banned from operating in the **. They ARE stealing your data.  And they practice fraudulent business practices. They WILL lie to you to keep you from getting your free gifts.  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 05/14/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
  
  After double-checking the details with our colleagues in the relevant department, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. We would like to assure you that all of our referral programs are genuine and effective, and numerous users have already successfully completed the tasks and received rewards through their own efforts. We highly recommend that you continue participating in the events and inviting more new users to complete the tasks. Our customer service team has offered you an explanation and a compensation plan via Online Chat. We feel sorry to inform that this is the proper solution that we can offer to our best. We appreciate your extreme patience and understanding.
  
  Meanwhile, Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. We want to assure you that, with our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like ***** Mastercard, Paypal, Apple *********** Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items and they were sent through 2 serrated packages this being the 2nd package that was supposed to arrive. I never received the pkg and they are saying it was delivered. If so I never received it but they will not do anything about it. I dont feel thats right. I did not get it.

  Business Response

  Date: 04/30/2024

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your feedback is extremely valuable to us and we are sorry that you have not received one of the packages in your recent order. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive (Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance or request for a refund, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase March 13, 2024 Order #PO-211-20460234862712190 The first time I spend a bulk of money on temu I spend $526.54 my package was suppose to be delivered on march ********************************************************* townhomes and I didnt receive my package so I ask for proof of delivery like a pic showing they delivered it to the correct address so I can see if it was delivered or not they couldnt provide me with proof and stated that they did investigation that my package seemed to have been gotten delivered but I never received it this is a scam and they should be close down I wish I wouldve read the reviews on this besides but I had order a lil small package before and I received it but when I spend a lot of money I dont receive my package and they do even have valuable proof if my package was actually delivered definitely to the right door

  Business Response

  Date: 04/30/2024

  Hello Diamond,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, PO-211-*****************, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on Apple Pay. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still reach out to us for assistance. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Diamond

  Thank you I appreciate everything howvever they are just stating they will refund me and stating that its problems to refund my money back to my account but however my bank has tried to reach out to them they havent respond and I have received an email from them stating a refund will be processed but however I dont have no receipt to prove my money would be refunded to show they have refunded my money back to my account so it seems like they are trying to give us an run around about the refund my bank hasnt received no pending charges in they behalf 

   

   

  Business Response

  Date: 05/09/2024

  Hello Diamond,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
  
  However, after double-checking the details with our colleagues in the relevant department, we can confirm that the investigation of chargeback on your order PO-211-***************** is still in progress. Please be informed that chargeback investigations may take some time as they involve multiple parties and a thorough review of the transaction details. As a result, we are unable to intervene or take any further action until the dispute process has officially concluded. We kindly request your patience while awaiting the final decision on the chargeback from the relevant financial institution.

  In the event that the chargeback is successful, the refund will be credited back to the bank card that was used for the original Apple Pay transaction. We understand the importance of a timely resolution and we suggest that you patiently wait for the bank's result on the chargeback.

  Our customer service department has also emailed you and offered you an explanation through ticket ****************. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the Christmas season 2023 I purchased items for my grandkids and wife. I returned some of my wife's items. I received a email from Temu that included a printable address. I was also told I had a credit of around $24. When I went to place an order on Temu. My entire account is wiped out. No information of orders placed, shipped or returned. My Temu emails say nothing about past purchases, shipping or returns. The company wiped me out of their system completely and I'm unable to purchase items and use my credit from refund

  Business Response

  Date: 04/28/2024

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your case is out of the norm.
  You can try the following methods available in the "Find Your Orders" card to locate your order:
  1. Click "Go to your orders" to access the "All orders" page in your account and see if there is a corresponding order listed.
  2. If you have previously used a different email or phone number or a third-party platform account to log in to Temu, you can click "Try signing in with other account" to try logging in with mentioned methods and search for your order.
  3. Another option is to select ************* to find order" and provide the order id, the email address or phone number associated with the account where the order was placed, or the payment information to locate your order.
  
  We hope this information can help. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:04/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had several items delivered in 2 large packages on October 14,2023. The delivery driver with Piggyship took photos of my packages delivered to someone else's house. Different address, Don't know what street, Not my house. Temu says they did a thorough investigation and had determined that my packages were delivered to the correct address, Even though the photos taken by the courier clearly show my packages in front of someone else's house. Those items were worth over $400 and they refused to give me a refund because the courier said they delivered the packages, even though they took a photo of a different house with my packages in front of it. I have been fighting this for 6 months. I've contacted multiple supervisors, and still get the same answer. I'm so disgusted with this company. So much ignorance.

  Business Response

  Date: 04/28/2024

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your packages ************* & ************* have been partially refunded to you (please see details in PO-211-*****************-D03, PO-211-*****************-D02, PO-211-*****************-D02, etc.). Meanwhile, based on the results of our investigation, we can confirm that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a very large order over $400 worth of things this was split into 3 packages and all 3 were delivered on the same day at the same time and the photo proof of delivery photo was not my house I reached out and they told me they would look into it . They refunded me 2 packages one for $19 and one for like 189 but the biggest package they refused to refund saying that they seen it was delivered. I showed them proof of my house on ****** maps and the photo again that was sent as proof of delivery and they do not match and they refuse to help me and basically told me they are sorry but to look around ! All 3 packages are seen in the photo so it makes no sense

  Business Response

  Date: 04/29/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order PO-211-***************** has been fully refunded to you. Our customer service department has emailed you and offered you an explanation through ticket. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chair from the TEMU platform on March 26, 2024, with order ID ************************, paying $82.93. Upon receiving the product on April 20, I found most parts rusted, the original packaging damaged and damp, and no English instructions, labels, or identifying marks. The packaging was also extremely large at nearly 59 inches tall, requiring a freight truck for transport.Despite reaching out to the merchant and TEMU's customer service, I have received no response or assistance. Instead, I need to provide new packaging for a return and bear the shipping costs to the courier service provider. I find this request unreasonable as the fault lies with the merchant. I question how such non-compliant products can be openly sold on the TEMU platform. I expect a satisfactory resolution to this issue, including a full refund.

  Business Response

  Date: 04/29/2024

  Hello **,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, PO-211-*****************, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claim that they have delivered a package but I haven't received anything. They ignore me during customer service. I have had issues before and they normally are very attentive. There was one order that I didn't receive and that I completely ignored. I didn't escalate things. I just decided not to buy anything from them anymore. I recently ordered some items that I needed for a camping trip. I'm scheduled to go in the month of May. I couldn't find what I needed elsewhere so I went to Temu. Order ID: ************************

  Business Response

  Date: 04/29/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to buy a gift for someone, but it said my card declined. I have money on the card because I have 60$ on it and my order was 17$ so I tried other stuff to get it to work, but it did nothing

  Business Response

  Date: 04/24/2024

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concern and and we are sorry that you are having trouble placing your orders. To ensure a smooth transaction, please kindly verify the status of your card. We recommend that you check your account balance to make sure you have enough funds available for the transaction. Insufficient funds can lead to payment failure. We also suggest trying an alternative payment method or placing a new order at a later time. Thank you for your understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a large purchase on TEMU, one package was delivered to the wrong address, I can't get a reship nor a refund. There isn't a number to call to speak with someone, they only want you to chat were you receive cut and paste responses. The number that is suppose to be the customer service number **************. There is no one to talk to the solve an issue.

  Business Response

  Date: 04/24/2024

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your Pakcage 1: BG-2403255AANH2LBDL in your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****