Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,091 total complaints in the last 3 years.
2,138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a order PO-211-***************** and upon receiving my package it was ripped in the shipping process Im guessing and the boots was missing filed complaint and temu denied me my refund or the boots be resent and now Im here hoping the bbb can help me get a refund they said they shipped them but I didnt receive them all other items was accounted for but the boots
Business Response
Date: 08/15/2024
Hello ********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

After double-checking the details with our colleagues in the relevant department, we can confirm that correct items in your order were carefully packed and dispatched according to the order requirements. Our warehouse team has also conducted a thorough review of the shipping process to ensure that the items were shipped in full accordance with the order. Our warehouse operations adhere to strict protocols to ensure the safety and confidentiality of all orders processed. We apologize for any inconvenience this may cause, and kindly request you to double-check your package, including any packing materials, to ensure that the item might not has been inadvertently misplaced. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 9. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 08/15/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I want a refund the package was damaged during shipping and the boots was missing it isnt my fault if they did it arrive and I dont feel I should take a loss because of this I would like a credit applied to my temu account please
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business Response
Date: 08/23/2024
Hello ********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

We apologize for any inconvenience this may have caused you and want to assure you that we are here to help. We understand that you requested a refund for the missing items. However, we want to reassure you that your items were carefully packaged and accurately shipped according to your order specifications. Our warehouse team has conducted a thorough review of the shipping process and confirmed that all items were included in the package at the time of shipment. We understand that it can be frustrating when items appear to be missing, and we sincerely apologize for any inconvenience this may have caused. Unfortunately, we are unable to fulfill your refund request for the missing items, as they were shipped in accordance with your order. Our customer service department has also reached out to you with an explanation via an email ticket on August 9th. Please check your inbox for more details and respond accordingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an order placed through a ****** account I had opened in 2019 and never used, to Temu.com for *****. I contacted my bank on my lunch, since the receipt I recieved was while I was working. My bank almost a month later sent me a message stating they would not cover the cost due to Temu stating I made the purchase. I contacted Temu, and have messages stating I placed the order, after I told them this order was not placed by me. When I asked to recieve the shipping address, because the order was not shipped to me, and time the order was placed, they stated they could not provide me this information since I was not linked to the account, it was a privacy issue. But they kept stating the order was mine. I have tried to talk to their claims department or a member of management, they keep stating they are busy and will return my call. I am still waiting for a callback 4 days later. I have been talking to Temu's customer service for about a week and a half now.
Business Response
Date: 08/15/2024
Hello ********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to contact us regarding your recent order. We understand your frustration and apologize for any inconvenience caused.

We want to assure you that our payment links are certified by the ************************** Security Standard (PCI DSS), ensuring the security of our customers' payment information. Additionally, Temu collaborates with major payment networks that have their own security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure. Temu will only share your payment information with third-party payment providers such as ApplePay, GooglePay, or ****** for the sole purpose of facilitating your purchases. If you prefer, you may choose to process your payment directly through one of those third-party providers. To further assist you, we kindly suggest verifying whether any close acquaintances or family members may have had access to your banking information or your device for placing orders. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 11. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please feel free to reach out to us through Temu.com or Temu app live chat.

Best regards,
*******
Customer Answer
Date: 08/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

I was told that the purchase was not even made under an account I had made through the TEMU company, only my payment information through a ****** account I had created in 2019 and never used was used for the purchase. I would like the time this purchase was made (since I was at work when the purchase was made) and also the shipping information and account it was made under (since this order was not shipped to me). If the company is claiming this is a purchase I made I should have every right to know the details of this purchase.

Business Response
Date: 08/27/2024
Hello ********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

We want to assure you that Temu collaborates with major payment networks that have their own security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure. Your payment details are only shared with third-party providers like ApplePay, GooglePay, or ******* and only for the purpose of processing your purchases. If you prefer, you can choose to complete your payment directly through one of these providers. Additionally, we recommend checking whether any close acquaintances or family members may have accessed your banking information or device to place orders. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 11. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please feel free to reach out to us through Temu.com or Temu app live chat.

Best regards,
*******
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 28 - I was working for Temu - reviewing adds and changing the ratings from a 4 to 5 to help get exposure for the team. I was making money part time working from home and then I was hit with something called a combo and it put my pay in the negative. I was advised by my coach to add my own money to my account and then I would be reimbursed for up to $5000. I was advised to pay $1000. I did submit a wire transfer to the temu bank with the coaxing of the coach. she even gave me responses to provide to the bank so the bank didnt think this was fraud. I was scammed.. I am 65 years old and after I paid ******* i had money back in my account with ******************** but then got hit again with a combo order and put me back in the negative by 2200 dollars. this is fraud. this company should not be allowed to ******* money from what I thought was a paying job and not gambling. I requested a refund and temu would not refund my $*******. I have several text messages regarding this matter and how the coach told me what to say and not to say to the bank regarding the wire transfer. Again, this is fraud.
Business Response
Date: 08/14/2024
Hello ****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on your description and the following investigation that we conducted, we can confirm that the activity you mentioned is not affiliated with Temu. We would like to remind you not to trust any of these fake companies or advertisements impersonating Temu.

We also recommend that you contact your bank immediately to report the issue and seek assistance if you have made the purchase through this activity. Please be assured that we take this matter very seriously and reserve the right to pursue legal action against these copycat companies. Thanks for your understanding.

Please note that our official website is ***********************************. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Your company temu mialed me the wrong product, I order ******** razor blades but i recieve some other type of ****** that couldnt use i tried ti contact you on line but could get any help , so I just return t package to the address on the package and ther postage of 6.60. it was maileed the on7/26/2024. I have not heard from you as of yet . thank you ************************* t
Business Response
Date: 08/15/2024
Hello ******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Regarding the shipping fee, we have already issued an equal amount of credit $6.6 to your Temu Credit balance, which you can use when placing an order again in the future. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 13. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package 1LSD17300019E3E in order ID ************************ was marked delivered but the delivery photo is not correct location (stripe wall). Other package in this order 1ZHF3584YW44379579 was successfully delivered and photo shows correct location (blue door)
Business Response
Date: 08/14/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience this may have caused.

We assure you that our customer service department will do its best to address your concerns promptly. Upon checking, they found that additional time is needed to verify the status of your order. Our customer service department offered you an explanation regarding this matter through an email ticket on August 12, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 08/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Temu has resolved after contacting BBB. Thanks!

Regards,
******
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tents . First tent 20 x40 (PO#***-19089115725431693) (complaint ticket #: ****************). Second Tent 20x40 (po#-***-0740668238871693) (complaint ticket# ****************). Both tents were ruined and the poles werent vent which makes the tents unsuable. I have reached out to Temu for a refund and they are requesting I send them back the items. I have not apposed, I have explained multiple times that the poles are bent and hard to remove due to the damage and they will not fit in the boxes they sent. They have offered me the minimum to keep the items when I paid a lot of money. After every outeached and sending them multiple pictures of the items i get the spin around and same response from the managers. They keep sending me back the same email with no resolution annd understanding the damaged items cant just be sent. The tents were not stable and needed reenforcement. The tents were unable to be used before the event because they didnt stay in place with the supplies the provided, therefore the poles bent like twigs. It was a waste of money and the product was nothing they advertised, I just want my money back, the tents are broken and I have no use of them anymore. Being large items, broken and bent they shouldnt expect it to be sent back the same way and be the only way i can receive a full refund.
Business Response
Date: 08/13/2024
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

After double-checking your case, we regret to inform you that, as per our company policy, we are unable to grant a refund without a return of the items you received. We understand that returning products can be inconvenient and we apologize for any inconvenience this may cause. However, we have policies in place to ensure that our products meet the highest standards of quality and customer satisfaction. Therefore, we kindly ask that you return the item to us for a full refund. Please be informed that once our warehouse team receives the returned item, the refund process will be immediately activated. Our customer service department has offered you an explanation through the relevant ticket on August 4. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 08/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Temu keeps apologizing for the inconvenience they have caused. they keep avoiding the fact that the items and can not be repackaged in the boxes they sent due to the damage. The only solution is a ridiculous refund amount that doesnt come close to the what I paid for these items. They claim they only sell good items and its a lie because this tents show it. Im tired of the apologies and the same robotic responses and not see what the real problem is. I wonder if they are able to put the bent poles back in the box like they are suggesting me? Or just thinking it can happen with even going through the experience

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 08/22/2024
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

We understand that you would like to receive a refund, but we regret to inform you that we cannot make an exception and process a full refund without the item being returned. We acknowledge that returning products can be inconvenient, and we apologize for any trouble this may cause. Therefore, we kindly request that you return the item to us in order to receive a full refund. We are pleased to offer you free first-time returns. If you encounter any difficulty returning your item, we are happy to provide an alternative solution to better address your concern. We can process a partial refund for your two orders, totaling $460.33. Due to factors such as taxes and fees, the actual amount received may vary slightly. Additionally, you won't need to return the item. Our customer service department provided an explanation regarding this matter through the relevant ticket on August 12. Please check your inbox for further details, and feel free to respond if you have any other requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/05/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I clicked on the cash back promotion award that Temu were offering. I spent $91 and paid via afterpay, the initial payment went through, however Temu tried to make me pay again on multiple occasions in order to receive the promotion even though I qualified. Temu then didn't actually give me a order number for my items .I spoke with customer service and they are like robots and say I didn't pay. I showed them payment that was taken from my account. They told me that it had been refunded at ***** pm when I placed the order . This was not true. They then cancelled the order and gave a refund at *****pm after I argued for around 1 hour. This caused me stress and I still didn't get the items that I wanted to order! They have promotions that scam people and it needs to stop.
Business Response
Date: 08/14/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concern regarding the cancellation of your order and the associated payment that was processed through Afterpay. We sincerely apologize for any inconvenience this may have caused. Please be assured that since 4 transactions of AUD ***** have failed and your order has been canceled, any deductions that appear on your billing statement will be refunded to your original payment method. We appreciate your patience as we work through this process. If you do not see the refund reflected in your account after 7 days, do not hesitate to get back in touch with our customer service department. They also emailed you and offered you an explanation through an email ticket on Aug 7. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a item called Re usable/safely detachable 11.8 bye 11.8 imatation tile. I placed the items on my Opening wall and load bearing wall inside my new remodel property. After 15 minutes and seeing the tacky low quality look I decided to remove, at that point, ALL my boarded slated sheet rock was ruined by this products adhesive backside. This item clearly states what it's usable on and that it's easily removed and re used. Ok august 1st I had just had the entire wall sheeted and sanded down professionally (receipts down below). This product actually tore the paint. Primer. ******* factory seal off. And on the load bearing it tore it off down to the slate. I went to temu customer service and was blown off. Finally they created a ticket, and they offered me a 11$ refund... After I return the item. I don't want a refund. I want my wall replaced, or re coated and sanded. Temu has a name brand sheet rock sander on the platfor for 297$. Which is half of what I paid. Or I want my wall replaced
Business Response
Date: 08/13/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience this may have caused.

To assist you in resolving your issue, our customer service department has created a support ticket to provide you with the necessary support. To better advocate on your behalf in negotiations with the merchant, we highly recommend that you provide a clearer and more complete invoice that clearly displays the details of the purchased items. Additionally, we kindly request that you confirm the compensation amount you are seeking and provide the rationale for this specific amount. Upon receiving above information, we will proceed to communicate with the merchant and negotiate on your behalf. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 10. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 08/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. Hello **** I've been in daily communication with you guys for over a week. I also spoke directly to the merchant who informed me you have not contacted them. And lastly your ticket department has now 12 photos of the damage. Detailed description of this entire application of product. And 8 photos of clear as day receipt and repair cost & company and ticket number. I've mentioned in all 17 replies the resolution is reimbursement for the 490$ property damage I've made you aware of.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 08/21/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue and is committed to resolving it as soon as possible. They have also emailed you and offered you an explanation through an email ticket on Aug 19. Please check your inbox for more details and await the update.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 08/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They emailed again this morning.
Temu now has every aspect of my banking account information literally everything. It's been 21 days, they keep saying they want to make sure a smooth and safe wire transfer that's the reason for the time delay. Yet, im positive it's not that. It doesn't take three weeks to do. If someone could like help be wonderful.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 09/24/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We would like to extend our sincerest apologies for any inconvenience that may have been caused to you.

Upon further investigation with the relevant department, we have confirmed that we have transferred the cash to your bank account. Please get in touch with your bank and verify the transfer. If you have not received the transfer, please provide proof of feedback from your bank, and we will contact the relevant department for further verification. We understand that this waiting process can be lengthy and anxiety-inducing. As a valued customer, our customer service department would like to offer you additional credits on top of the originally agreed cash transfer, which you can use to shop at Temu. They offered you an explanation through an app message on Sep 22. Please check your Temu account for more details and respond to it if you agree to this offer.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 09/25/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I literally haven't heard from them in over 30 hours. ******* sent the documents. We have had no transfer. Your flat out lying, you didn't send the bank name. A swift number. Nothing to verify the transfer. TEMU CONFIRMED THAT ALL. I will be sure this doesn't get swept under like everything else from this company.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 10/09/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that we have credited $400 in total to your Temu credit balance on Sep 30. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Our customer service department has also emailed you and offered you an explanation through an email ticket on Sep 29. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter. Meanwhile, we value your feedback and will continue to optimize the user experience.

To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

Best wishes,
*******
Customer Answer
Date: 10/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This company temu sent a legal contract forfeiting and legal action or anything further, refusing to assist me until I signed it. ******** contract agreement as of October 10th was breached entirely. I provided screenshots stating 400 credits and the two items. That was not honored as well. All the property damage that occured has yet to be rectified and I'm left with no other option then to ensure whaleco is held accountable. We ask the bbb and whaleco to review screenshots of this legal contact and see the seriousness of this situation. As well as this to be on this company review page to warn future buyers of the lack of illegal contracts and accountability. Temu we've had representation attempt at reaching your legal time, this is after you provided us a fabricated legal email. So we ask you directly what's the proper full contact of Whaleco legal representation, since sadly this won't be resolved here.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item returned. Requested refund to original payment. Was given a credit in amount of purchase to use for further purchases. Not original payment. Have contacted numerous times. By robotic texts. Apologize say will help. .then say can't. Just want my ***** refund. Cam only communicate electronically. .conflicting answers. No resolve
Business Response
Date: 08/12/2024
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

We have reviewed the details you provided and can confirm that you paid the full credit amount of $17.48. Please be aware that since your purchase was made using Temu Credit, the refund will be issued in Temu Credit. We have successfully processed a refund of $17.48 to your Temu credit balance on July 24. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 7. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance about the refund, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
returned 4 items in **** return. stapled 2 small items to return receipt that was included inside of bag. temu gave me credit for 2 items a dress and a hat but said they did not receive 2 toe rings. they originally came in 2 small baggies 2"x3" I have had issue with temu saying smaller items were not included before but upon further investigation they found the items. This time I stapled them to the return receipt so they hopefully would not get lost in the packaging.,
Business Response
Date: 08/12/2024
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we apologize for any inconvenience this may have caused. To make it up to you, we have issued a refund of $5.59 to your Temu Credit balance on May 30th. Temu credits are reflected in your balance within 3 minutes and can be used immediately. Our customer service department has also emailed you an explanation through an email ticket on the same day. Please check your inbox for more details and respond accordingly if you have any further requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 08/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I have read the response from Temu on my complaint. They responded they refunded my account on May 30 in the amount of $5.59, which they did for a return made back in May. This complaint is not on that order or that return. It is for two toe rings returned on 7/24/24 along with two other items that they refunded. The total amount of the two toe rings is $8.21. Original order number PO-211-***************** placed on 7/12/24 for the v shaped toe ring and order number PO-211-***************** for the mermaid tail toe ring placed on 7/4/24. Both were included in the **** return parcel with a tracking number of ************************** that was received by Temu 7/27/24.

Thank you,
*********************
Business Response
Date: 08/21/2024
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We understand that you returned the items and we have double-checked the details with our colleagues in the relevant department. As per the investigation result, our warehouse hasn't received all the items. We feel regretted to inform you that we cannot fully meet your expectation in this situation. Plus, we have initiated the refund on the items that our warehouse has received for now. $43.21 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also offered you an explanation through online chat on Aug 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 08/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

Temu is again citing credits for a different return. There were multiple items returned from different orders. Yes, I did receive a temu credit for some of the items. But they did not give me credit for 2 toe rings, from 2 different orders that were part of the return package. The credit they gave me was for a hat and a dress.

Below are the Return ID's for the 4 items included in the return. Total credit should have been $25.68, received credit of $17.47 short $8.21

Return ID **************************** dress $9.44 credit received
Return ID **************************** hat $8.03 credit received

Return ID **************************** toe ring mermaid tail $3.59 credit denied
Return ID **************************** toe ring V $4.04 credit denied

Business Response
Date: 08/30/2024
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have double-checked the details with our colleagues in the relevant department and can confirm that our warehouse hasn't received the toe rings. We feel regretted to inform you that we cannot fully meet your expectation in this situation. Our customer service department has also offered you an explanation through online chat on Aug 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 09/03/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not know what else to do. Temu has tried to say they refunded these toe rings while referencing other returns. These were returned andTemu has not given me credit for the.

[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

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