Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a plant growing kit from a Temu.com marketplace seller called ***** for $242.06. Seller shipped item to an incorrect address. ***** representatives were able to confirm this verbally. A significant amount of documentation has been provided to Temu.com and ****** providing evidence that the item was shipped incorrectly. Attempted to obtain a refund for $242.06 on 10/8/2024. Temu.com representatives have repeatedly stated that they are looking into the matter, but have provided no resolution as of 10/31/2024. I have also attempted to dispute the matter with ******, which is the payment service used for the purchase. To make matters worse, ****** has mishandled the dispute in several ways. They used incorrect information provided by Temu.com to make a decision in Temu.coms favor. I believe that the marketplace seller ***** conducting business on Temu.coms website committed a type of consumer fraud, where they likely shipped an empty box to a random address (FYI, Temu will not provide me with a copy of the shipping label for my order, which is what ****** insists they need to show that the vendor is at fault, nor will ***** provide me with the label since it has someone elses information on it) knowing that it would be difficult for me to obtain a refund. This suspected dummy box was successfully delivered to some other address in my area, so Temu is using this as proof of successful delivery. However, the delivery confirmation provided by ***** shows that this was delivered to the wrong address, and also displays an incorrect delivery zip code. ***** will not provide with a shipping label as it does not reflect my name and address, and subsequently, I cannot obtain a refund via ****** due to their requirements. I believe this to be a consumer fraud tactic, and can provide extensive email and chat conversations to support the accusation that Im making.

  Business Response

  Date: 11/08/2024

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a sectional and when I received the pillows were not all uniform, I contacted the company and they stated that they would send me new pillows. According to them *** the same company who damaged the table I order and refused to even deliver the sectional in question claimed that they attempted to deliver the replacement pillows. I did not receive a notice on my door or mail box about any delivery. I attempted to file an investigation against the delivery company but was given the run around and my sectional still has mismatched pillows. And I am out of $465.

  Business Response

  Date: 11/08/2024

  Hello **-*****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we are sorry for any inconvenience this may have caused. We completely understand the distress and frustration you have been through. We have noticed that you are eager to receive the reshipment of the items in your order, and we want to assure you that we take your concerns very seriously.

  Upon further investigation, we have learned that your request for reshipment was denied by the merchant due to the lack of specific photos of the incorrect cushion received. We understand that this lack of evidence may have led to the rejection of your reshipment request. To better assist you, our customer service agents kindly ask you to provide us with clear photos of the item you received in error. These photos will serve as valuable evidence for us to present to the merchant and negotiate the possibility of reshipment. Our customer service department has also offered you an explanation through an app message on Nov 3. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am responding to ******** about the merchandise I received from TEMU, they are lieing I sent them a video and several pictures, ******* times. Once on the 3rd of November and again on the 7th.  And they still reject the claim. I even tried to file a claim against the delivery company *** and they are still giving me the run around. 

   

   

  Business Response

  Date: 11/19/2024

  Hello **-*****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the merchant has resented the package to you and it has been delivered to the correct address. Our customer service department has also offered you an explanation and a compensation plan through an email ticket on Nov 19. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu advertised a promotion on their platform stating that I would receive a $50 credit upon completing my 8th, 9th, and 10th orders. The banner was straightforward, with no mention of additional requirements, terms, or the need to click for further information. Based on this clear offer, I completed my 8th, 9th, and 10th orders, expecting a total of $150 in credits, as promised.After placing these orders, Temu refused to honor the advertised credits. Instead, customer service claimed the banner was only an invitation to join a promotional activity with further requirements that were never disclosed. Despite multiple follow-ups, Temu continues to sidestep the issue and now insists that I failed to meet unspecified participation criteria, which were never part of the original promotion.This conduct amounts to false advertising and a bait-and-switch tactic. Temus actions violate basic consumer rights and show a lack of transparency and fairness in their promotional practices. I am requesting that Temu honor the original promotion by issuing the $150 credit that was promised.Desired Resolution:I request that Temu issue the $150 credit as advertised for my 8th, 9th, and 10th orders, as there were no additional terms or conditions disclosed. If Temu does not fulfill this request, I will proceed with a formal complaint to the ************************ for deceptive business practices.

  Business Response

  Date: 11/07/2024

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We regret to hear that your recent experience with our promotional activities on the Temu did not meet your expectations. 
  
  We want to assure you that our promotional activities are genuine and effective, and numerous users have already successfully completed the tasks and received rewards through their own efforts. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 30 and Nov 1. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Card shuffler sent was defective and did not work properly didnt really shuffle cards. This and another item were returned together but received refund for only the other item. Initially they stated 2nd item returned was sent back incomplete (I sent back everything I received). When I asked them what was missing from order they refused to say what was missing. When I followed up they changed story to state never received item. I have this all documented in chat.

  Business Response

  Date: 11/07/2024

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the card shuffler has been refunded to your Credit balance on Nov 1. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit **********************************************************************;
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 1. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:10/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order in Oct 1. They claim it was delivered on Oct 20 but refuse to provide SIGNED and dated delivery receipt. I was called out of town unexpectedly. I left definite and clear instructions taped to my front door right next to the doorbell asking for my deliveries to be dropped in my backyard behind a locked gate. We live across from a high school and our cul de sac is a big hang out. If deliveries are not fragile or breakable this works out well. Otherwise I check with my neighbors if expecting something that could break. Other vendors had no problem following these instructions. When I returned home late Oct 14, the order from Temu was not among my deliveries. Apparently my package was just dumped. I even doubt if the driver made it to the front door to ring the bell. If he had theres no way he would have missed my note. I have been trying to pursue a refund thru them. They refuse to provide a signed delivery receipt or to investigate why my instructions were not followed. They did provide a grainy picture of a package laying out somewhere. I was told there would be an investigation and I would be contacted by their escalation team. That hasnt happened. How can they make a decision without having all the necesssry information. I dont feel that this company is doing anything to provide customer service or even acknowledge mistakes were made on their end. I no longer feel like a customer c they have turned me into a victim who has had their hard earned money stolen. The replies in their chat have a very definite undertone that they feel I am a liar and a thief. And there is no way to even speak with a supervisor. They will do a ticket and urge the ticket but deny a customer the right to speak with a supervisor. I will continue to pursue any and all avenues available to me until I get my money bsck

  Business Response

  Date: 11/08/2024

  Hello ***,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $29.48 has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 2. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:10/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an outdoor rug from Temu, but after several weeks with no updates, I checked my account on **********************. It stated the item was delivered on October 3rd and provided a link to ****** site. There, I found a delivery photobut it showed the rug at a different house. ****** site noted that only the seller could authorize a claim, so I returned to Temu for assistance. Temu directed me back to the shipper, who never responded. Temu then reached out to me to see if I needed help, because the shipper Efeier didn't respond. I explained that my package was sent to the wrong address. They requested a photo of my front door, which I provided. They replied, citing a ***** letter confirming delivery, and once again requested photos of the delivery proof and proof of my front door. I reiterated that I had the same delivery photo from ****** but it was clearly not my home. Despite the evidence, Temu denied my refund and refused to grant the written permission required to file a ***** claim. Instead, they offered a $10 credit. While $40.52 may not be a substantial amount, this experience leaves me questioning Temu's reliability in ensuring product delivery or issuing refunds. How can customers trust that ********************** will resolve such issues fairly, especially with loyal customers like myself?

  Business Response

  Date: 11/07/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and and double-checked the details with our colleagues in the relevant department. We can confirm that your order has been refunded to your original payment channel on Oct 31. And our customer service team has also offered you a coupon as a gesture of goodwill.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig a few days ago and all of a sudden temu cancel my order claiming that its suspicious payment activity when clearly they are lying or false advertising wigs I truly believe that they cancelled my order because they are lying I have ordered from them before using this same address only thing different was I ordered from my iCloud email but nothing was suspicious at all and now my items never arrived and I need it for an occasion!!

  Business Response

  Date: 11/06/2024

  Hello ********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. After reviewing the order details, we can confirm that your payment has been refunded to your original payment method due to unusual payment activity. Please note that it may take 5-14 business days for the refund to appear in your account. If you still wish to purchase the item, we encourage you to place a new order. We hope you will give us another opportunity to serve you. Our customer service department has also offered you an explanation through an app message on Nov 2. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu's app offered me a promotion of 8 "Free Gifts", if I referred someone to download & install their app. PRIOR to my referral, the Temu app. indicated that I was at 99.9% "Energy Points" & that all that was left to do was for me to refer someone to download & install their app. AFTER my referral, the Temu app. indicated that my points dropped to 99.5%! That's right, I was penalized for referring someone to download & install their app.That's when I realized what's going on. Temu is actively engaging in a subtle phishing scam. They offer promises of "Free Gifts", in exchange for potential new customers. In the end, ********************** is capturing new customer data, but won't honor their end of the agreement. Their app. is designed to constantly offer false promises of "Free Gifts", in exchange for new customer information/data. This is a form of *********** is outright fraud. And the email exchange between their ********************* will clearly show you they did not offer a resolution in this matter. Instead, they encouraged me to refer more people. I'm 100% confident that I'm not the only one they're pulling this scam on. Instead, it is a pattern of behaviour.

  Business Response

  Date: 11/07/2024

  Hello Yousaf,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We have looked through the information that you provided and double-checked the details with our colleagues in the relevant department, and we can now confirm that our customer service department has offered you a special compensation of Temu credits as a gesture of goodwill on Nov 1.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 1. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  We understand the frustration that you may have been through during this time. Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. We will constantly review the customer satisfaction and optimize the quality of customer service. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** After dealing with multiple customer service representatives, my refund was denied despite my package missing SIX (6) items. 6 whole items were missing. totaling to about $40. They say theres nothing they can do cause the warehouse verified it was shipped and packaged. Since I didnt film myself opening the package, i basically have no proof when its not fair the slightest! And I love Temu but this is so disappointing and some of the worst customer service workers.

  Business Response

  Date: 11/06/2024

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that all the correct items in your order were shipped and packaged according to the order requirements and delivered on Oct 29. Our warehouse team has also conducted a thorough review of the shipping process, including reviewing the shipping video, to ensure that the items were shipped in full accordance with the order. Unfortunately, we cannot fulfill your request for a replacement or refund, as the items were shipped according to the order. We apologize for any disappointment this may cause, and we hope that you will consider shopping with us again in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: October 25, 2024 (approximate)Amount Paid: Approximately $26$32 Item: Blow Dryer Description of the Problem:Transaction Date: October 25, 2024 (approximate)Amount Paid: Approximately $26$32 Item: Blow Dryer Description of the Problem:I ordered a blow dryer from Temu, which was marked as delivered by ****, but I never received it. I filed a missing mail complaint with **** to investigate, and initially, the company informed me that I would receive a refund for the missing item. However, they later rejected the refund and stated they would conduct a further investigation, leaving me without the product or the reimbursement.After being told I would receive a refund, I purchased another blow dryer but had it sent to a different address to ensure its safe delivery. I believe this situation is unfair, as I have taken all necessary steps on my end to report the missing item, and I am still without resolution.

  Business Response

  Date: 11/06/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the hair dryer has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also offered you an explanation through an app message on Oct 31. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******