Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th 2024 I used a non reloadable, disposable **** gift card for 3 different items. Order# PO-211-*****************. On November 15 2024 at 1930 (7 30 pm), Delivery driver from UNI-UNI delivered my orders to wrong complex somewhere else no where near where I live. I tried calling UNI-UNI but they don't have 24 hr service, they are closed on weekends, and can't leave voicemail message. I file online complaint, no response. I was online chat with Temu and they said they are going to refund my money after I told them 4 times **** gift card can't reload it. So I will not be getting my money back, they won't resend my orders. Since I can't get my I still want my orders but they won't do it, I suggested the the delivery company should pay it now and send someone else to deliver.

  Business Response

  Date: 11/24/2024

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been successfully refunded to your original payment method on Nov 16. Please note that it may take 5-14 business days for the money to return to the original account. We truly understand your concern and our customer service department has issued a Refund Letter to you. You can use it to contact your financial institution for further assistance. 
  
  Our customer service department has also offered you an explanation through online chat on Nov 16 and through an email ticket on Nov 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a hose reel with Temu. I never received it. I contacted Temu customer service to try to cancel the order, but they told me it had already shipped. Soon thereafter, I received a tracking number that the item would arrive that day. I got a delivery notification, so I went outside but there was no package. Temu advised to call the courier. I contacted **** and gave them my tracking number. The **** worker told me that the tracking number was for a different address/ recipient and was for an item that weighed only 8 oz. My order was bigger and would weigh a lot more. Clearly, they gave me the wrong tracking number. I contacted Temu to rectify it. They agreed to refund it, then gave me the run around about still needing approval and basically, I did not receive the refund. I opened a dispute with ******, which then escalated to a claim. While this was happening some other items from the same order arrived, and one of them was broken. It was a tray for which I paid $13.79. I contacted Temu about it and they said they couldn't initiate a refund due to the open dispute. So, I contacted ****** to add the broken tray to my claim. After some time, I got a response today that Temu had offered to refund me $61.58 (the price of the hose reel that I never received plus tax) as long as I provided proof of return. But how can I return an item that I never received??? It's incredible that they would try to get away with this. As for the broken tray, they won't even send me a return label because it's part of the order being disputed. So, Temu's response to ****** is really just a way of wrongfully withholding my refund. How can I return something I NEVER RECEIVED?Temu owes me the $61.58 for the hose reel that I never received plus $13.79 for the broken tray that they won't send me a return label for b/c it's part of the dispute.**** warned me that they have become aware of other scams related to Temu and I am very concerned.

  Business Response

  Date: 11/24/2024

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on this order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. 
  
  Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company and we will be more than happy to assist you. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 20. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 11/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a scooter on Temu and paid the money for $266.69 on 17th Sept. But when the scooter arrived, it was not the one as described on the website and it had a lot of quality issues. Therefore, I returned it on 2th Oct. But temu has not refunded me even though a month and a half has passed! When I tried to reach out to the customer support team, what they told me was to keep waiting. They didn't tried for even a littlie bit to solve my problem and deal with my claims. I would be rather appreciated if you can help me get my money ******* order id is ******************************* and best regards!

  Business Response

  Date: 11/24/2024

  Hello Yan,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the item you mentioned has been refunded to your original payment channel on Nov 18. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Our customer service department has also offered you an explanation through an app message on Nov 18. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with temu. I had to return a few ******** return total was *****. I also had 2 additional returns. I made that day for 15 and 9. I received the refund for the smaller returns, but not the bigger one. I received an email stating that I will receive my return between November 1st and November 5th and I still have not received it. The other 2 smaller returns. I received immediately. I didn't even receive the email from after pay. Regarding the sixty five dollars, as provided for the smaller ones.I contacted temu to inform them that I still have not received it and they're saying that they issued it when I still have not received it. Please help me to get my money back from this company.

  Business Response

  Date: 11/23/2024

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $65.38 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. We recommend that you contact your financial institution for further assistance if you have not received the refund. Our customer service department has also offered you an explanation through an app message on Nov 18. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Christmas tree from Temu and was patiently waiting. I got a notification that the tree was delivered instantly went downstairs and nothing was there. I check the tracking again, followed up with ***** and they stated that the addresses did not match up to contact Temu. I contacted Temu try to get a resolution in my claim was denied even after submitting other customers that they didnt get the tree from the same company either.. I submitted pictures which even show that the ZIP Code that say delivered dont match up with my address. Im a single mother trying to make Christmas happen for my kids. I came to Temu to save money, but theyre only creating more problems and issues and more thing for me to have to figure out for my children how Temu stole Christmas

  Business Response

  Date: 11/23/2024

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we are sorry for any inconvenience this may have caused. We have checked the order details you provided and can confirm that $59.16 for the Christmas tree has been refunded to your credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************. Our customer service department has also offered you an explanation through an app message on Nov 17. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had recently made a temu account and was going to do some Christmas shopping off there and seen my card had been charged for ***** when I hadnt even placed the order contacted customer support was transferred multiple times and still came to no resolution very unprofessional they will not be getting my business

  Business Response

  Date: 11/23/2024

  Hello *****,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account. The order you mentioned has already been shipped, thus we are unable to terminate the shipment or cancel the order this time. Our customer service department has also offered you an explanation through an app message on Nov 17. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  If you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

  Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 different items from temu. Both pens were cancelled due to out of stock. They refunded me both times. But they took the coupon off I used both times. The entire coupon amount of of the single item from my entire order. Not just part of the coupon. So they shorted me the refunded amount I should have got from them twice in one week. That's not even the bad part. The bad part is that the second time they just cancelled my order and didn't contact me about it, and just refunded the amount to the card I used to buy it. Normally this wouldn't be an issue, however this is a huge issue for me because I used a prepaid card and threw it away. I don't have the card they refunded the money to anymore. I needed it returned to my store credit. They basically threw my $113.49 in the trash can! I asked them to please cancel that and switch it to store credit. But they won't do it. They refuse. They sent it to a no good card that's been thrown away and trust to make it right. I am very upset and think they should have to reissue my refund. Poor business practice. Such a big amount of money to lose too. I hate them for this. They won't reship another item in it's place either. They just keep saying sorry.

  Business Response

  Date: 11/22/2024

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been successfully refunded to your original payment method. We kindly suggest that you contact your partner bank, they can transfer the refund to your preferred card.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 19 and Nov 20. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 11/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  Hello *******. I have read every single response they have sent to me and replied accordingly. They ignore my responses and send scripted messages, the same word for word every time. They sent my refund to a green dot card. I contacted them. They are disputing the charges right now. They are reversing them back to temu. This is a prepaid card from the drug store. You can't add to it unless adding cash at the store. They are aware of the situation. You owe me the money still. They have reversed it. You are responsible for my refund. I have asked for all of my orders to be cancelled and refunded. They ignore me. I refuse to give them any of my business anymore. I have had 3 more issues since this purchase of the exact same nature. Cancelled order and no refund. And then another order where my item is defective and they refuse to let me return it via **** or refund me. I am irate at this point with this company. I want ALL OF MY ORDERS CANCELLED AND REFUNDED that I haven't received yet. Thank you.
  FAQ
  
  Regards,

  Heather

   

   

  Business Response

  Date: 12/11/2024

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our team is still working diligently with the relevant department to investigate and verify this matter. This process may take some time to ensure that we provide you with accurate and reliable resolution. We apologize for the long wait this has been to you. Our customer service department has been following up on this issue. They will contact you as soon as possible. Please pay close attention to your inbox and await the update.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  Hello. I have had a ticket open for over a month now. They owe me over $800 in credits to my account, refunds, and money they sent to closed accounts. They have yet to do a single thing to rectify this. I have sent proof that these cards are closed. That I have talked to these card holders and they have not received the amounts sent to them. They have said they rejected the funds sent and that they would just send it right back to temu. So temu owes me all of the money that I have said that they owe me. I am opening an investigation about this matter because they won't pay me the money they owe me. I have no other way to get it back. I made returns and got refunds from them. I got price adjustments and other credits from being a circle member which I pay for. I am entitled to those credits I earned then from making purchases. Other credits I got from late orders. They took all of those credits from me since October through November up until today as we speak. As of dec 8th they started collecting them in my account again because I finally got an agent that did suffering internally to allow me to get credits again but they still are suspended. I currently have almost $50 from the last 3 days added up already. I spend a lot of money on this site. I want what I earned and what I am owed from my refunds. I don't want anything else. I'm not trying to scam them. They owe me my money. So so playing games and give it back. I am attaching the pictures of the credits they took and issued to cars not even listed on my account. They made withdrawals of my account without my permission. Nobody else did that. They sent funds to closed accounts. Here's the proof. These funds were rejected. But they sent them to cards I didn't have on my account. Without my permission. That's against their policy. They have yet to make this right by me. I never game then permission to do this. I have repeatedly told them to stop doing it and to remove those cards from my account. Because they do not show on my end. I have told them to not refund anything to those cards. But they keep sending my orders to them. New orders to these old cards that I haven't used since July. Or August. Closed out in September when my identity was stolen. All of them. I only have 1 card that I use now. Well 2 but they blocked one of them. For an unknown reason. So please look at these pictures and see that I am the victim here. Thank you. Please help me recover my money that was taken from me. Thank you .
  FAQ
  
  Regards,

  Heather

   

   

  Business Response

  Date: 12/30/2024

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. After double-checking the details you provided and can confirm that your order has been refunded to your original payment method. Please note that it may take 5-14 business days for the refund to appear in your original payment method due to different financial institutions.

  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.

  Best wishes,
  *******

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 10 by 30 tent for my grand daughter Bday party. I also ordered 10 Jars. I was charged $136 for both items my payment was accepted but I never received the items or my money back.

  Business Response

  Date: 11/22/2024

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned $200 worth of merchandise. Temu claims I sent empty packages back to them. I said I sent the stuff and provided shipping receipt. They denied receiving any thing in the packages. I asked them to help me file an insurance claim. They denied any liability or help in processing my claim.

  Business Response

  Date: 11/22/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We sincerely apologize for the inconvenience regarding your concern. We understand that you returned the items and we conducted a thorough investigation regarding your returned items, and as per the result, our warehouse hasn't received any items. We highly suggest to keep in touch with your carrier for further details and assistance regarding this matter. We regret to inform you that we are unable to support your request for a refund in this case.
  
  Our customer service department has also offered you an explanation through online chat on Nov 15. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I bought these items on October 17th 2024, so I bought items as gift package for one of my family members birthday, I was at the party and I couldn't be empty handed and I gave them the gift, and most of the items were defected which disappoints me, they have horrible customer service, they want me to return it but they want me to return it but I gave them the gift already.

  Business Response

  Date: 11/22/2024

  Hello *****,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  Thank you for your feedback and we are sorry for the inconvenience these damaged items may have caused. Your feedback is extremely valuable to us and we are sorry you are not satisfied with some of your items.

  If you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****