Business Profile

Online Retailer

Gilt Groupe, LP

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 3/27/2025

BBB shared the findings and recommendations with Gilt Groupe, LP

The findings appeared to show:
Product Quality Issues: A significant portion of the complaints centers around product quality, including reports of receiving damaged goods or items not matching their descriptions on the website.

Delivery Delays: Many customers have expressed dissatisfaction with the timeliness of deliveries, indicating a recurring problem with logistics.

Customer Service Challenges: A noticeable number of complaints highlight poor customer service experiences, such as difficulty reaching support, inadequate responses, or unresolved issues.

Return/Refund Process: There are numerous complaints regarding the complexity and inefficiency of the return and refund process, where customers have experienced delays or confusion.

Gilt Groupe, LP on 4/16/24 responded to BBB with:
Return and Refund Process: We understand that it can be frustrating for our Members wanting to return items and feeling like they are not getting their service expectations met, but it is always our intention to make this process as easy for Members as possible and to get them resolution. However, we are a flash sale/off price company where our inventory is constantly being turned over and we buy in limited quantities. This does not allow for exchanges very easily as the items are usually not available in alternate sizes or colors but does allow us to offer amazing deals on high end fashion and home goods. It also means that we need to put returned items back into inventory quickly to allow other Members access to these high demand/low quantity items. As a result, in early 2024 we reduced our return window from 30 days to 21 days to quickly put these items back in stock. We did grandfather in any purchases prior to that change and allowed for extended returns for customers for about 60+ days after that policy change and still do offer exceptions based on individual circumstances. Our returns policy is clearly outlined on our site in our “Help” section under “Our Return Policy.” This section outlines our return window for returnable items, 21 days from the shipment date. This section also outlines the refund options for returnable items, if they choose Merchandise credit they can return the item without a return shipping fee (this is similar to the policy of many other online retailers), or to original form of payment with a deduction of our $11.99 return shipping fee. Also outlined are the refund timelines, which is 3-5 business days for merchandise credit and 10 business days for original form of payment (this is dependent on the customer’s banking institution as we issue credits at the time we receive the item back). This help article also explains that items marked as “Final Sale” are not eligible for returns and explains that this information can be located in the product description on the site, as well as on the packing slip. Though Final Sale items and items outside of our return window are considered non-returnable, we do provide our members with exceptions based on the individual circumstances but generally offer each Member a onetime exception no questions asked as long as the item is in original condition and in original packaging. Though not ideal, at times we have to deny both late returns and final sale returns due to multiple requests/abusive behavior on the part of the customer.

Delivery issues: Receiving merchandise in the timeframe provided, in excellent condition is key to an amazing experience. To meet these expectations, Rue Gilt Groupe utilizes multiple shipping partners, including FedEx, DHL and the USPS. Our members can view tracking information and updates through their account, including any proof of delivery provided by the shipper. We have revised our policy regarding packages that are shown as Delivered by the carrier and the Member claims they have not been received. If we have visual confirmation that the package was delivered to the correct address, we consider this theft and direct the Member to local law enforcement resources. If we determine that a package has been delivered incorrectly, we do provide a full refund. Each of these situations is reviewed individually and exceptions to this policy are granted based on member relationship. We also further clarified our relationship with After Pay as a third-party payment system. With this relationship, any orders placed on Gilt using After Pay, that were claimed as not received after proof of delivery were directed to dispute the charges with their financial institute as we had successfully delivered the package.
Customer Service Issues: Our goal is to provide above and beyond service for all of our Members and to resolve any concerns timely and to the satisfaction of our Members. We know that our Members have a choice in where they shop and we look for our Customer Service to be a reason they come back to shop with Gilt again. In addition to a comprehensive library of online help documentation and a chat bot, Members can call, email, or utilize our messaging service to obtain assistance. In 2024, 83% of email outreach was responded to within 24 hours. We continue to enhance our self-service options to allow our members 24 hour support. Associate level responses are monitored by the leadership team to ensure that we are providing excellent service to our Members, and coaching is provided regularly to our team regarding wins and opportunities and focusing on continuing to provide an above and beyond experience. In addition to regular coaching, the leadership team partners with our training team to provide continued refresher training, this training content is driven by trends in our contact volume, contact types that have higher than expected resolution times or member feedback, among other feedback loops.

Complaints

This profile includes complaints for Gilt Groupe, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

119 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned THREE orders and not been refunded for any of them. #********** for $126.48,#********** for $130.39,#********** for $109.49.I have reached out via phone to which I got no resolution, I have also reached out via their website email, to which I got no response.
Business Response
Date: 07/17/2024
Dear ********,
Thank you for allowing us to assist, we were happy to review. Please find your refund information below.
1165770317: $16.99 refunded to your PayPal account on 5/22/2024 and $97.50 refunded to your PayPal account on 6/5/2024
1167516987: We have been unable to confirm the return tracking information you provided, We are connected with our returns team to confirm that it was received.
1166341703: $97.50 refunded to your PayPal account on 6/27/2024.
Sincerely,
Member services

Customer Answer
Date: 07/18/2024

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. They refunded me this morning for the order I had not been refunded for. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************************
Initial Complaint
Date:06/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2024, I received order#**********. On May 20, 2024, I returned this order via **** per instructions from ****. On June 13, 2024, after not receiving a refund, and the online system showing no update on return status, I reached out to customer service via chat. I received a reply on June 14, 2024, stating that they receiveda supportinquiry from me but it was "blank." On June 18, 2024, I once again inquired about my issue by replying to the email of June 13, 2024. As of today, June 24, 2024, I have received no response; I also have not yet received a refund for my order; and I cannot see any updates on my account online about this order.
Business Response
Date: 07/03/2024
Dear ***********,
Thank you for allowing us to assist, we were happy to review. Were sorry to hear your item didnt work out for you, and that you had trouble getting support! We were happy to see you were refunded on 6/25 in the amount of $73.14 as your return was lost in transit. Please allow 3-5 business days for this refund to be processed. Please keep in mind the refund will not include the original shipping fee or the return shipping fee.
Sincerely,
Member Services

Customer Answer
Date: 07/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ************************ Leather Saddle Bag. However, I received a ******************* Cross Body Bag. I immediately called customer service and let them know of the error. I was told I can return the incorrect item and should receive a refund. I am not being told that the incorrect item belongs to me and that it is being returned to me. The ******************* bag does not belong to me and I have not received the correct **********************. I spent almot $1,000 on this bag only to receive something not even close to its value. This is an unethical business practice.
Business Response
Date: 06/26/2024
Dear ***,
Thank you for allowing us to assist, we were happy to review. The item that was returned to us was not from our inventory, and could not have been sent from our fulfillment center. As we received a bag as a return that we could not have sent out to you, we are unable to assist with a refund, and will be sending the item back to you.
Sincerely,
Member Services

Customer Answer
Date: 07/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
It does not concern me whether or not the *** was part of your inventory. It is what I received. I do not want it back nor have I received anything from Gilt. I don't know what happened and it really is hard to track down where things went wrong. I have read a lot of reviews about your company sending out different items and then keeping the customer's money. I don't know if that is the case here. There must have been some sort of tampering either at the shipping department or once the package has shipped. I paid for a Chloe *** and I did not receive it. That is clearly the situation here.
I am out about $1000 and without a ***. It may seem like a small amount of money to a large corporation but it is something I have been saving up for quite some time. I have tried to work with customer service to resolve this and even tried to file a police report for this. I really don't think it is fair to hold me responsible for this and deny my refund. I just want my Chloe *** or refund. I would greatly appreciate a one time courtesy to compensate me in this situation.

Regards,
*************

Business Response
Date: 07/13/2024
Dear ***,
Thank you for reaching out to us. After further review, it has been verified that the weights of the items you received differed significantly from those that were returned.Unfortunately, since the Chloe *** was not returned to our *********** center and considering this discrepancy, we are unable to process a refund for it. If you have any further questions or concerns, please feel free to let us know.
Sincerely,
Member Services
Customer Answer
Date: 07/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Of course the weight would be different because I never received the Chloe ***** I notified customer service of this fact as soon as I received the shipment. I was told I would be refunded for the wrong item received once it has been returned. I still have not received my refund nor the *********. I am out almost $1,000 because you as a company will not take responsibility for your failure to deliver the correct product as ordered.
I do not know what happened but the fact is that I did not receive the Chloe *** that I ordered and I took all the necessary steps for a resolution. The fact that you are denying me my refund or the product I ordered is unethical. I kindly ask that you reconsider your position and issue a refund as a one time courtesy and exception.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*************
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a hotel package from **** for a total of $998 on February 25, 2024. I received a confirmation, but when I went to book the trip last week, there was not an actual voucher or instructions on how to redeem it. I have contacted them a total of six times between phone and email and still have not received my voucher. At this point I have also asked for a refund since they cannot produce my voucher and I had to spend money on a different hotel.
Customer Answer
Date: 06/16/2024
I have not heard from the business in response to my complaint.
Business Response
Date: 06/21/2024
Dear *****,
Thank you for allowing us to review. Our vouchers are final sale, and we are unable to refund them once they are ordered. We confirmed that the voucher was sent to your address on file, previously and are sorry to hear that you were unable to find it in your inbox. To assist you further we have manually resent the voucher and details to your email in a PDF file. We hope this information helps!
Sincerely,
Member Services
Initial Complaint
Date:05/26/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order (#**********) L'Agenece Jacket and was excited to receive it on 05.24.2024. However, the item arrived in less than perfect condition. I request for a 25% partial refund.
Business Response
Date: 06/13/2024
Dear Sky,
Thank you for allowing us to assist, we were happy to review. We are sorry that your L'Agenece Jacket arrived in less than perfect condition. We were happy to apply a credit to your Gilt account for 25% of the jacket price. This $43.00 credit is available in your Gilt account immediately, and will automatically apply to your next order.
Sincerely,
Member Services
Initial Complaint
Date:05/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a voucher from Gilt for $105 for a facial that is worth $190 on March 23, 2024. The voucher in the advertising said it was good through June so I bought it. When I received the voucher, It was already expired on March 1, 2024. Why would I buy an expired voucher? I contacted the ********** and they told me that the price I paid does not expire and would not send me an updated voucher good thru June. The entire purpose for buying through gilt group was to get a discount on the facial otherwise its absolutely zero savings. I would also have to pay the additional $85 now since they sent me the expired voucher to pay for the facial. At this point they I asked for my money back and they refused. So they refused to update the voucher or refund me.
Business Response
Date: 05/31/2024
Dear ****,
Thank you for allowing us to assist, we were happy to review. We would be happy to rereview the requested refund for your voucher. However, we do see an open dispute on your order with your credit card company. We do see you are a valuable member and would be happy to look again, but as this is open we are unable to assist further on our end.
Sincerely,
Member Services

Customer Answer
Date: 06/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I did dispute with PayPal but their response was that I received the voucher. No kidding. I explained that I received an expired voucher but they did not seem to care. How can a business send an expired voucher and not resend a non-expired one. Very frustrating and poor customer service. Apparently the case is closed on their end. I did dispute it and PayPal did nothing. Thats why I wrote into the BBB.

Thank you,
***********************;
Business Response
Date: 06/13/2024
Dear ****,
We were able to confirm that the dispute was completed by your financial team. With this in mind we were happy to process a refund for the voucher you were unable to redeem. We have refunded you $105.00 to your original form of payment, and $35.00 to your Gilt account. Please allow 3 to 5 days for these refunds to be processed.
Sincerely,
Member Services
Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a necklace from this company on 3/22/2024 in the amount of $1522.32. I intended to wear this necklace to a wedding. I determined that the necklace was not the right item for me and I needed the money more than the necklace. I initiated a return through their website and followed all of their procedures for returning the necklace, packaging and securing the item myself and taking it to ****** I received notice that the package was received on 4/19 and I should receive a refund in 7 to 10 business days. On 5/1 I contacted them because I had heard nothing about this refund. I was told that they received an empty box and he necklace was missing. I am 100% sure that I enclosed the necklace and they said the package showed no signs of tampering so they are dealing with an internal theft problem. I am asking for them to refund my purchase as I handled my return exactly to their specifications and I should not be penalized for internal problems with receipt of goods. I have been a customer of this company for several years now with no issues.
Business Response
Date: 05/02/2024
Dear *****,
Thank you for allowing us to assist, we were happy to review. We have confirmed with our Brand Partner that upon receipt the package it included the packaging materials, jewelry box, but did not include the 14K 1.20 ct. **. Diamond Three Flower Necklace. They provided proof from the video feed of their team opening the return, and examining the packaging. The packaging was not tampered with prior to opening, and the jewelry was not in the package. We apologize for the inconvenience, but as the item was not received by our returns team, we are unable to assist with a refund.
Sincerely,
Member Services

Customer Answer
Date: 05/06/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I reviewed the response provided from Gilt. This is the first that I have been told about video surveillance of the returns process. If this is the case, then I would like to be provided with proof of the return with no necklace as I am 100% confident that when I dropped the package off at ****** the item was enclosed. $1500 might not be a big deal to a large company but it is huge to me. I have never had this problem with anyone that I have ordered before including ****. I am being asked to take the word of a company that has had many complaints filed against them and has terrible reviews through all of the online resources that I have researched in hindsight. I followed the returns process exactly as they provided, using their carrier. I have filed a case with the payment service that I used as well. If the necklace was truly not in the box when they received it, then I might also need to pursue action with FedEx.

FAQ

Regards,
*****

Business Response
Date: 05/17/2024
Dear *****,
We take our members concerns seriously and we appreciate your feedback. As you are a valuable member, we were happy to review. As the item was not received, but we appreciate you as a member, we are happy to make an exception for you, and have refunded the amount of the item, $1524.94, to your Gilt account credit. We hope that you are able to use this credit to find another item you love!
Sincerely,
Member Services

Customer Answer
Date: 05/23/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
I appreciate the acknowledgment that I have shopped with this company for several years. I have been very satisfied with the majority of items that I have received from Gilt and was considering future purchases before this incident. I have also been pleased with the customer service that I have received up until this point. However, in this instance I returned an item that I was dissatisfied with - in good faith - following the company's return procedures to the letter. I do not know at what point the necklace was removed from the box but I will once again state that I am 100% confident that when I secured the package and dropped it off at ****** the necklace was in there. I can't prove that to you, and you have been unable to prove to me that you did not receive it. Nor am I able to file a concern with ***** as I used the label provided by your company. In lieu of credit to my account, I would like to please ask to have that credit refunded to my original payment method. I have no confidence that in making future purchases from your company that I would have any security with an item that I wanted to return. Whether you are willing to acknowledge it or not, there is a problem in your return processing center. I would be more than happy to close this complaint and move on if this refund can please be made to me directly.
FAQ

Regards,
*****
Initial Complaint
Date:04/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear sir/madam,I placed an international order via www.gilt.com with Order Number 30012186-1708204058800, aka **********, with total amount AUD$1,477.32 on Feb 18 2024 . The order was referred to as all cross-border taxes and fees included with shipping charge included as well. **** confirmed not able to deliver the order to me on Mar 22 2024. According to US commercial law, for online orders failed to be handed over to consumers due to merchant reason, the refund should have been issued in full once failure of delivery confirmed. However, **** was not responding to the refund requirement, by stating that they would need to wait till package to be shipped back to their warehouse in another 2-6 weeks, which is not reasonable and illegal as the ship-back process is pure between Gilt and their shipping agent, and has nothing to do with the consumer. Please do help to request **** refund immediately to the original payment credit card in full including shipping cost charged. Please feel free to let me know if any further question, and I can be reach via email ******************** Thank you very much. I look forward to hearing from you.Yan
Customer Answer
Date: 04/22/2024
Dear sir/madam,

Yes **** has contacted me after fling of my last complaint and confirmed refund as requested 17th of April. Thank you very much for your efforts which I do believe helped in resolving of the issue.

***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********
Initial Complaint
Date:04/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I purchased face masks for resale on gilt.com. My **** account was taken down upon a counterfeit complaint by the original manufacturer of the product. I forwarded the information to gilt customer service anf tried to claim refund but they have refused to refund me. This has caused financial constraints to me because I did not sell even one product nor made a dime from the product. I have the boxes at home and gilt is yet to refund me. I hope you help me to get to the bottom of this issue. Thank you.*******************
Business Response
Date: 04/24/2024
Dear ****,
Thank you for allowing us to assist, we were happy to review. We stand by the authenticity of all of the items sold. In addition, we stipulate in our Terms of Membership, linked here *****************************************************************************, that our members shall not use their Gilt membership for any purpose competitive to Gilt, which selling products purchased in bulk from our site to sell on alternate sites would be considered. Based on the authenticity, and the outlined terms, we are unable to refund for these products.
Sincerely,
Member Service
Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received several emails from Gilt this week telling me I had a $20 credit and free shipping on an order prompting me to shop now. I received one at 10:18 EST last night to which I then placed an order. Clearly states this order is valid until 11:59 p.m. 3/12. I placed an order and was not granted the $20 discount and was charged $11.99 for shipping on 3/11/24. I reached out to customer service for this to be corrected and was told that they have expiration date yet I am receiving the offer with an expiration date of 11:59 p.m. 3/12/24 and I told them I am still receiving that same offer even received an email today at 12:06 p.m. EST stating final hours $20 off + free shipping. So they are still offering and telling me there is a discount and free shipping. I pushed back to customer service and they told me that they are not responsible basically. Push back again. They say they will put a credit in my account but I asked them specifically to credit the transaction that is in question ORDER # **********. This is a bait and switch and false advertising and just bad business practice. They should not be able to operate like this and take advantage of consumers. I want resolution and them to be held accountable for this and the way they market. The continue to tell me I have a credit and free shipping and do not make good on the offer they are constantly sending out in their marketing. This business should not be allowed to operate this way! And Consumers should beware! They are being taken advantage of and customer service is not capable of resolving. I asked again for the credit to my current order and they told me they cannot credit the current order. This is unacceptable. I would like a refund to my original payment method for this order of $31.99 as their email and offer states.
Business Response
Date: 03/20/2024
Dear ********,
Thank you for allowing us to assist, we were happy to review. After reviewing we determined the offer you received via email was a promotion we were running for select members! We apologize that this did not automatically apply, and are looking into the cause of this issue. We were happy to refund the $20 that should have been discounted, as well as the $11.99 shipping fee. Please allow 3-5 business days for the refund of $31.99 back to your original form of payment.
Sincerely,
Member Services

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Important information

Complaints

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