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Business Profile

Online Retailer

Gilt Groupe, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:

    BBB with the use of artificial intelligence, analyzed the complaints on 3/27/2025

    BBB shared the findings and recommendations with Gilt Groupe, LP

    The findings appeared to show:

    Product Quality Issues: A significant portion of the complaints centers around product quality, including reports of receiving damaged goods or items not matching their descriptions on the website.

    Delivery Delays: Many customers have expressed dissatisfaction with the timeliness of deliveries, indicating a recurring problem with logistics.

    Customer Service Challenges: A noticeable number of complaints highlight poor customer service experiences, such as difficulty reaching support, inadequate responses, or unresolved issues.

    Return/Refund Process: There are numerous complaints regarding the complexity and inefficiency of the return and refund process, where customers have experienced delays or confusion.


    Gilt Groupe, LP on 4/16/24 responded to BBB with:

    Return and Refund Process: We understand that it can be frustrating for our Members wanting to return items and feeling like they are not getting their service expectations met, but it is always our intention to make this process as easy for Members as possible and to get them resolution. However, we are a flash sale/off price company where our inventory is constantly being turned over and we buy in limited quantities. This does not allow for exchanges very easily as the items are usually not available in alternate sizes or colors but does allow us to offer amazing deals on high end fashion and home goods. It also means that we need to put returned items back into inventory quickly to allow other Members access to these high demand/low quantity items. As a result, in early 2024 we reduced our return window from 30 days to 21 days to quickly put these items back in stock. We did grandfather in any purchases prior to that change and allowed for extended returns for customers for about 60+ days after that policy change and still do offer exceptions based on individual circumstances. Our returns policy is clearly outlined on our site in our “Help” section under “Our Return Policy.” This section outlines our return window for returnable items, 21 days from the shipment date. This section also outlines the refund options for returnable items, if they choose Merchandise credit they can return the item without a return shipping fee (this is similar to the policy of many other online retailers), or to original form of payment with a deduction of our $11.99 return shipping fee. Also outlined are the refund timelines, which is 3-5 business days for merchandise credit and 10 business days for original form of payment (this is dependent on the customer’s banking institution as we issue credits at the time we receive the item back). This help article also explains that items marked as “Final Sale” are not eligible for returns and explains that this information can be located in the product description on the site, as well as on the packing slip. Though Final Sale items and items outside of our return window are considered non-returnable, we do provide our members with exceptions based on the individual circumstances but generally offer each Member a onetime exception no questions asked as long as the item is in original condition and in original packaging. Though not ideal, at times we have to deny both late returns and final sale returns due to multiple requests/abusive behavior on the part of the customer.


    Delivery issues: Receiving merchandise in the timeframe provided, in excellent condition is key to an amazing experience. To meet these expectations, Rue Gilt Groupe utilizes multiple shipping partners, including FedEx, DHL and the USPS. Our members can view tracking information and updates through their account, including any proof of delivery provided by the shipper. We have revised our policy regarding packages that are shown as Delivered by the carrier and the Member claims they have not been received. If we have visual confirmation that the package was delivered to the correct address, we consider this theft and direct the Member to local law enforcement resources. If we determine that a package has been delivered incorrectly, we do provide a full refund. Each of these situations is reviewed individually and exceptions to this policy are granted based on member relationship. We also further clarified our relationship with After Pay as a third-party payment system. With this relationship, any orders placed on Gilt using After Pay, that were claimed as not received after proof of delivery were directed to dispute the charges with their financial institute as we had successfully delivered the package.

    Customer Service Issues: Our goal is to provide above and beyond service for all of our Members and to resolve any concerns timely and to the satisfaction of our Members. We know that our Members have a choice in where they shop and we look for our Customer Service to be a reason they come back to shop with Gilt again. In addition to a comprehensive library of online help documentation and a chat bot, Members can call, email, or utilize our messaging service to obtain assistance. In 2024, 83% of email outreach was responded to within 24 hours. We continue to enhance our self-service options to allow our members 24 hour support. Associate level responses are monitored by the leadership team to ensure that we are providing excellent service to our Members, and coaching is provided regularly to our team regarding wins and opportunities and focusing on continuing to provide an above and beyond experience. In addition to regular coaching, the leadership team partners with our training team to provide continued refresher training, this training content is driven by trends in our contact volume, contact types that have higher than expected resolution times or member feedback, among other feedback loops.


Complaints

This profile includes complaints for Gilt Groupe, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gilt Groupe, LP has 3 locations, listed below.

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    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a longstanding customer of Gilt. I ordered a pair of ***** sunglasses (GG1022S) from there a couple of months ago. When i checked this model online, the photos showed that this pair secifically came with a gold chain attached. ** ordered the sunglasses on my friends address in the US (Im located in *****) so when she received them i asked her to check for the chain and she couldnt find it. I sent them then that there was a missing chain and received a weird reply that said that since the description on **** did not include the chain so theres nothing they can do. I just received the sunglasses from my friend a couple of days ago and guess what! The arms had special links for the missing chain to be attached!! These are luxury items and im not supposed to receive defective/missing items!! I will attach photos for you to check , i want the chain or adequate compensation.

      Business Response

      Date: 03/15/2024

      Dear ******, 
      Thank you for allowing us to assist, we were happy to review. We have reviewed the listing of the item you purchased and have confirmed that this item was not listed or pictured as having an accompanying chain. As the chain was not listed with the product, and the item was purchased in November of 2023, we are unable to assist with providing an extra chain or compensating you as this was not included in the details. The pictures you have included were taken from other sites and were not included in our description of the item. We have provided screenshots from the original listing for the sunglasses you ordered as well for your review. 
      Thanks, 
      Member Services

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is GILT ticket Number 4578556.I purchased expensive bedding totaling over $700 from Gilt Groupe. This bedding was manufactured by Amity Home. Bedding of this caliber has an expectation that it can we a household durable. It can withstand a single washing and that it will have longevity and life to it with daily wear and tear. After A SINGLE washing - around 45 days after purchase, the bedding 1) leached it's color, 2) the bedding separated, 3) the bedding frayed. I reach out to ***** home who said yes, the bedding is defective; however, I have to go through GILT as a point of sale. Gilt - where I have been a client for over 20 years - has not been helpful. They are trying to bury this problem through layers of employees. One employee offered me $100 while another escalated it and offered me to $200. I have not accepted this "go away pay offs." I would simply like to return the bedding - again over $700 - and purchase new bedding that is NOT DEFECTIVE. This is a defective. I have an entire DECK that has photos, written correspondents, etc. I have sent this deck to GILT. I am happy to send to you. This is a lemon under ********** law. Had this been a $20 t-shirt, I would turn away, as my expectation is different. However $700 of bedding - bedding that has the expectation that is is a durable that can withstand 60 days of use, a single wash, that color will not leech - that does not meet a reasonable - yes reasonable expectation now withstand basic durability is faulty. It is admitted faulty, and did not last a single wash and over 60 days - this is calls a manufacturer DEFECT. Again, I have to go through the POINT OF SALE, which is Gilt Groupe, LLC.

      Business Response

      Date: 03/15/2024

      Dear ******, 
      Thank you for allowing us to assist, we are happy to review. We provide our members with ******************************************************************************************************************************* used. This is also to allow our members to make sure that the item is in top condition. As ****** items were purchased in October of 2023 and has since been used and washed, we are not able to accept this as a return or offer a refund at this time. We did also correspond with the brand that supplied the items, and they did not confirm that there were any manufacturer defects with these  items. I apologize for any inconvenience this may cause. However, as we see you have been a long time member we would be happy to offer a $250 partial discount to keep the item as is. 
      Sincerely, 
      Member Service

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gilt Groupe auto-renews an optional free shipping membership without any prior warning and does not allow you to cancel it even while its pending or by contacting customer service. The company also does not enable you to opt-out or unselect auto-renewal in the app (which is the main interface for purchasing and using the service). This happened to me last year as well and I specifically removed my current credit card from my account to prevent renewal. But somehow the credit card company still allowed the payment to go through on an old retired card number. This service is explicitly designed to force unwanted renewals and should not be allowed.

      Business Response

      Date: 02/28/2024

      Dear ****, 
      Thank you for allowing us to review. We are happy to assist.  Our Gilt Unlimited annual membership sign-up option states, Subscription to Gilt Unlimited Annual continues at $55/year for consecutive one-year periods unless you cancel by changing your auto-renew status by visiting My Account. Our members may unenroll from the annual auto-renew by logging into their account, or calling our ****** Services team. The card that is charged for this membership is the card information set as preferred on member accounts.  We were happy to see that one of your representatives was able to assist you with disabling auto-renew and refunding your for the charge on 2/27/2024. 
      Sincerely, 
      ****** Service

      Customer Answer

      Date: 03/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 11, 2024,I was charged $55.00 for auto renewal for free shipping, which , I did not want. At Christmas time, my mother purchased a gift, and they consider her the account holder, which is not true. They won't talk to me and refund the money. Again this is my account, not my mothers. I opened this account.

      Business Response

      Date: 02/28/2024

      Dear ******, 
      Thank you for allowing us to review. We are happy to assist. We have reviewed your account and see this the Shipping Membership was canceled and refunded on 2/7/2024. Wre apologize for the confusion and appreciate having the opportunity to review! 
      Sincerely, 
      Member Service

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The coat was delivered Jan 5 and given as a gift today. The recipient indicated that the coat logo was a fake. I contacted **** and tried to be nice and say that the coat did not fit, but they refused to help. I want a refund. The real reason is that the logo shows this coat to be an fake. Order number ********** For nearly ******* (******) I should not be treated like this. I want a prepaid return label and a full refund. PS I answered yes to the question below of being willing to speak to the press about this issue

      Business Response

      Date: 02/10/2024

      Dear ********, 
      Thank you for allowing us to review. We are happy to assist. We reviewed the details of our order and see that this item was denied as it was outside of the return window. We do see that you have not had any prior exceptions to our return policy, and would be happy to offer one now. This is on the basis that the coat did not fit you. Gilt stands by the authenticity of all of the items it sells. Since you are not pleased with the fit of the coat we have sent you a return label to your email. This label will have come to your email via ****************** Once the item is received back to us, you will receive your refund in **** business days. Please keep in mind, your refund will not include the $11.99 return shipping fee. 
      Sincerely, 
      Customer Service

      Customer Answer

      Date: 02/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Drlorrie ******

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Gilt over 2 weeks ago and it appears to be lost. I have spent hours on the phone with Gilt and smartpost. **** keeps saying just wait. Smartpost won't do anything until the initial sender (Gilt) research or follow up. I keep getting the same response just wait. They didn't wait to take my MONEY!!!

      Business Response

      Date: 02/10/2024

      Dear *****, 
      Thank you for allowing us to review. We are happy to assist. We are happy to provide some additional insight! There are occasionally delays in shipping as items traverse the ***** and **** systems. In these instances our research has found that the majority of instances begin transit within 10 days. With this in mind, we do not consider an item truly lost until it has been stalled for over 10 days. After looking into this, we see that our representatives are currently working with our Brand Partner to see if a replacement can be arranged to be sent to you. We appreciate your patience while we work to see if a replacement is available. 
      Sincerely, 
      Customer Service

      Customer Answer

      Date: 02/12/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

      I have been getting the run around again. I was sent an empty box I keep getting told 2-3 more days for a resolution.  I did  all of my own research prior to receiving the empty package. It was mislabeled as a **** lbs box. My necklace would only weigh a few ounces. This has been the worst experience I have ever had with a company!!!!

       

      Business Response

      Date: 02/20/2024

      Dear *****, 
      Thank you for your response! As you had requested a replacement our team was working on obtaining one for you. This item was fulfilled by one of our *************** and we were in communication with them to see if a replacement was available. We see that our Brand Partner let us know a replacement was not available, at which point we refunded you. Youre refund was processed on 2/13 to your Gilt Store Credit. In addition we provided you a $50 credit for the inconvenience. We hope this information helps! 
      Sincerely. 
      Customer Service

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/27/2023, I ordered an Iluminage Touch At Home Permanent Hair Removal IPL device; the device did not work - meaning, it did not turn on or operate whatsoever. I tried to troubleshoot the device following the instruction manual, to no avail. On 12/23/23, I contacted **** by phone about the issue; initially, I just wanted a replacement. Per Gilts request, I emailed photos of the defective product that same day. I was informed that I would receive a response within 1 - 3 business days. Given the holiday season, I patiently awaited a response, once again, to no avail. I contacted **** again by phone and email and was told that they had trouble getting in touch with the vendor and Id receive a response within 72 hours. On 1/9 and 1/13/24, I received the same assurance - that I would receive a response in 1 - 3 more business days. On 1/9/24, I emailed Gilt and demanded a refund (instead of a replacement as I originally desired, given the lack of timely customer service). The issue remains unresolved. More disconcerting is that I also attempted to contact the company directly by the phone number listed in the instruction manual and was nearly defrauded by scam. I was asked for my SSN, birthdate, address, credit card info - without ever being asked the name of the product I was calling about, nor the order number, etc. I contacted gilt to share my concern and in effort to save unsuspecting Gilt customers from being taken advantage of. Quite concerning was that **** did not treat the matter with the attention it deserved, nor contacted me for more follow up (as they indicated they might). The machine was $299.99 + tax, yet the time, stress, and risk with my information possibly being compromised by fraud - was far more.

      Business Response

      Date: 02/06/2024

      Dear *************** 
      Thank you for allowing us to review. We are happy to assist. We see that we have been attempting to contact our Brand Partner to obtain a replacement for you, but were unsuccessful. We apologize for the delay as we tried to arrange this. As we were unable to offer a replacement we sent a return label for you to return the item for a full refund on 1/16/2024. This label will have come to your email via ****************** Once the item is received you should receive your refund in **** business days. In regard to the number you called, we are sorry to hear that! We reached out for more information to research the issue on 12/24/2023 but did not receive a response. We would be happy to look into this further but would need more information, including the number that you attempted to call. 
      Sincerely, 
      Customer Service

    • Initial Complaint

      Date:01/13/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 Armani perfumes, when I received them they were fake. I was issued a return label and mailed back the product and once they received it they refused to refund the money saying it was final sale. I got no refund and they had me mail back the fake product. This company is horrible and sells fake luxury goods while telling customers that they are authentic.

      Business Response

      Date: 01/22/2024

      Dear *****, 
      Thank you for allowing us to review. We are happy to assist. After reviewing this order, we see that it was placed in August of 2023. We provided you a return label on 8/28/2023. We have not been contacted since this time to assist! We were happy to look into this and see the return label was used. We were happy to processa refund for this order in the amount of $185.96 to your original form of payment. Please allow 3 to 5 days for the refund to reflect on your financial statement. 
      Sincerely, 
      Customer Service

      Customer Answer

      Date: 01/23/2024

      Better Business Bureau:

      I would like to notate that I have requested a refund several times and was told that I would receive one as the counterfeit item was final sale. ********** then ignored several emails from me and my credit card company. 

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


      *********************************

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 17, 2023, I made a purchase from Gilt in the amount of $2,043.66.To date I have not received the product ordered but more to the point of this complaint, **** charged me twice for the same order "upon shipping." Once on December 28, 2023 and again on December 29, 2023.While **** claims it was a hold "released" on December 27, 2023, the charge remains and has caused overdraft in by bank account. **** has not accepted responsibility for the clear and gross error nor have they made any effort whatsoever to correct the mistake.I have filed an unauthorized charge report with my financial institution but **** has failed in any way to provide an adequate response or correction and have only asserted their false claim that the "hold" was released.Of further concern is that even if one charge was a hold, why they are duplicating charges and not using an existing hold to facilitate the transaction. My financial institution was equally confused by this practice since it would always result in such a double billing condition.Therefore, to date, I have not receipt the promised product and have been charged twice for this purchase. Both issues need immediate rectification and I will be seeking reimbursement for any overdraft fees incurred and any cost of collection should Gilt continue to ignore the issue and fail to refund the $2,043.66 due.

      Business Response

      Date: 01/11/2024

      Dear ******, 
      Thank you for allowing us to review. We are happy to assist.  For order number **********, we have confirmed that an authorization hold was processed on your account on 12/17 and expired on 12/27. Due to the shipping timeframe a second authorization hold was processed on 12/28. The item shipped and was charged on 12/29. Authorizations holds are not a collection of money from us as we do not charge until the order ships. Authorization holds such as these are done by many online retailers to ensure available funds when an order is placed. These authorizations are temporary and are released based on the timeframe set by your financial institution. If you are still seeing an authorization hold we have no control over this as your financial institution sets the amount of time for these funds to be released.
      We have also confirmed that your items were delivered to you on 1/5/2024. 
      Sincerely, 
      Customer Service

    • Initial Complaint

      Date:12/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on Moncler jacket as a Christmas present on 12/16. A couple of days later I checked the tracking and it was marked delivered on the 20th. I did not receive any notification at all. I went outside to the porch and did not see any package. Upon reaching out to Gilt I was told by customer service that there is a picture of delivery and as a result it was successfully delivered. Why Gilt doesn't require signatures for high value items is beyond me. When I asked for assistance in contacting ****** **** simply says they consider it successfully delivered. Gilt representatives don't bother reaching out to ***** for assistance; they simply copy and paste the same response in their email correspondences. I would advise people to shop elsewhere. Although their prices may be attractive, it's not worth the hoops and hurdles you have to go through when dealing with customer support. Do your Christmas shopping elsewhere.

      Business Response

      Date: 12/30/2023

      Dear ****, 
      Thank you for allowing us to review. We are happy to assist. When ***** delivered your order they took a picture of the item at your door. You also received an email notification of the delivery to your email from us! When our team reviewed your address we were able to confirm that the porch and door in the picture that ***** provided was an exact match to that of your shipping address. As the item was delivered successfully to your address, and was verified via the information provided by ****** we are unable to refund you for the item delivered. 
      Sincerely, 
      Customer Service

    Gilt Groupe, LP is NOT a BBB Accredited Business.

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