Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Gilt Groupe, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:

    BBB with the use of artificial intelligence, analyzed the complaints on 3/27/2025

    BBB shared the findings and recommendations with Gilt Groupe, LP

    The findings appeared to show:

    Product Quality Issues: A significant portion of the complaints centers around product quality, including reports of receiving damaged goods or items not matching their descriptions on the website.

    Delivery Delays: Many customers have expressed dissatisfaction with the timeliness of deliveries, indicating a recurring problem with logistics.

    Customer Service Challenges: A noticeable number of complaints highlight poor customer service experiences, such as difficulty reaching support, inadequate responses, or unresolved issues.

    Return/Refund Process: There are numerous complaints regarding the complexity and inefficiency of the return and refund process, where customers have experienced delays or confusion.


    Gilt Groupe, LP on 4/16/24 responded to BBB with:

    Return and Refund Process: We understand that it can be frustrating for our Members wanting to return items and feeling like they are not getting their service expectations met, but it is always our intention to make this process as easy for Members as possible and to get them resolution. However, we are a flash sale/off price company where our inventory is constantly being turned over and we buy in limited quantities. This does not allow for exchanges very easily as the items are usually not available in alternate sizes or colors but does allow us to offer amazing deals on high end fashion and home goods. It also means that we need to put returned items back into inventory quickly to allow other Members access to these high demand/low quantity items. As a result, in early 2024 we reduced our return window from 30 days to 21 days to quickly put these items back in stock. We did grandfather in any purchases prior to that change and allowed for extended returns for customers for about 60+ days after that policy change and still do offer exceptions based on individual circumstances. Our returns policy is clearly outlined on our site in our “Help” section under “Our Return Policy.” This section outlines our return window for returnable items, 21 days from the shipment date. This section also outlines the refund options for returnable items, if they choose Merchandise credit they can return the item without a return shipping fee (this is similar to the policy of many other online retailers), or to original form of payment with a deduction of our $11.99 return shipping fee. Also outlined are the refund timelines, which is 3-5 business days for merchandise credit and 10 business days for original form of payment (this is dependent on the customer’s banking institution as we issue credits at the time we receive the item back). This help article also explains that items marked as “Final Sale” are not eligible for returns and explains that this information can be located in the product description on the site, as well as on the packing slip. Though Final Sale items and items outside of our return window are considered non-returnable, we do provide our members with exceptions based on the individual circumstances but generally offer each Member a onetime exception no questions asked as long as the item is in original condition and in original packaging. Though not ideal, at times we have to deny both late returns and final sale returns due to multiple requests/abusive behavior on the part of the customer.


    Delivery issues: Receiving merchandise in the timeframe provided, in excellent condition is key to an amazing experience. To meet these expectations, Rue Gilt Groupe utilizes multiple shipping partners, including FedEx, DHL and the USPS. Our members can view tracking information and updates through their account, including any proof of delivery provided by the shipper. We have revised our policy regarding packages that are shown as Delivered by the carrier and the Member claims they have not been received. If we have visual confirmation that the package was delivered to the correct address, we consider this theft and direct the Member to local law enforcement resources. If we determine that a package has been delivered incorrectly, we do provide a full refund. Each of these situations is reviewed individually and exceptions to this policy are granted based on member relationship. We also further clarified our relationship with After Pay as a third-party payment system. With this relationship, any orders placed on Gilt using After Pay, that were claimed as not received after proof of delivery were directed to dispute the charges with their financial institute as we had successfully delivered the package.

    Customer Service Issues: Our goal is to provide above and beyond service for all of our Members and to resolve any concerns timely and to the satisfaction of our Members. We know that our Members have a choice in where they shop and we look for our Customer Service to be a reason they come back to shop with Gilt again. In addition to a comprehensive library of online help documentation and a chat bot, Members can call, email, or utilize our messaging service to obtain assistance. In 2024, 83% of email outreach was responded to within 24 hours. We continue to enhance our self-service options to allow our members 24 hour support. Associate level responses are monitored by the leadership team to ensure that we are providing excellent service to our Members, and coaching is provided regularly to our team regarding wins and opportunities and focusing on continuing to provide an above and beyond experience. In addition to regular coaching, the leadership team partners with our training team to provide continued refresher training, this training content is driven by trends in our contact volume, contact types that have higher than expected resolution times or member feedback, among other feedback loops.


Complaints

This profile includes complaints for Gilt Groupe, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gilt Groupe, LP has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dispute is regarding two orders placed with two different online apparel companies, one with **** and one with *********, both owned by the same company. The order with Gilt was for a pair of pants, costing $79.99, placed on 8/21/24. The order with Rue La La was a shirt, costing $69.99, placed on 8/21. Both were supposed to have been delivered together by *** on 8/27. When I discovered that the items were supposedly delivered, but were nowhere to be found at my residence, I contacted them. I was told that I would have to wait 10 days before an investigation could be conducted. After 10 days, I contacted them again to instigate the investigation, at which point I was told someone would be getting back to me within 24 hours to follow up, but I didn't hear back. I called back the next few days to which I was given the same answer, until I was finally told that my request for refund was denied.

      Business Response

      Date: 09/18/2024

      Dear *****, 

      Thank you for allowing us to assist, we were happy to review. We are sorry that you were unable to retrieve your items after they were delivered by our carrier to the address on file on 8/27/2024. As we have proof of the successful delivery, as well as there being multiple similar claims connected with your account, we are unable to assist with a replacement or refund. We recommend reaching out to your financial institution to file a claim to dispute the charges.

      Sincerely, 

      Member Services

      Customer Answer

      Date: 09/20/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:09/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product from ******** and received a shipment confirmation showing that the product would be delivered on September 6, 2024. However the product did not arrive and the last scan in the ***** tracking location occurred on September 1. There has been no update on the package since September 1, 2024. Contacted the customer service department and guidance ******** by phone and the representative stated that no action is taken unless the package is missing for at least 10 days. I called the **** customer service and received a recorded message telling to contact ******** (the company that shipped the package). ***** has no information on the location of the package.

      Business Response

      Date: 09/24/2024

      Dear *******, 

      Thank you for reaching out, we were happy to review! The order you referenced for the Predire Paris item was delivered to your address on 9/9/2024 via ***** tracking ************. Sometimes packages can hit delays along transit, but if it has not stalled for more than 10 days we are confident they are still on track to arrive as expected. We are glad your order was delivered successfully! 

      Sincerely, 

      Member Services

    • Initial Complaint

      Date:09/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $3K worth of merchandise with the shipping address being a mail center. They supposedly mailed the merchandise and stated that it was delivered. There is no proof of delivery and I have never received the merchandise. I filed a complaint with them and the response I received is that they have confirmation of delivery and I will not be refunded my money. There is literally no proof of delivery and now I am out $3K.

      Business Response

      Date: 09/15/2024

      Dear ********, 
      Thank you for allowing us to assist, we were happy to review. Our records indicate that the dispute on your credit card is still in progress. While we await their decision we are unable to assist with a refund. Once the decision has been made we would be happy to take another look and see if any other options are possible. 
      Sincerely, 
      Member Services

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** *** Unique Silk-Blend Shirt (order #**********). However, the shirt has defect and I request for 25% partial refund. Whenever, I contact customer service, my request is not granted. I also hope that I could contact customer service to get my issues resolved instead of having to file my complaint via BBB to get resolution.

      Business Response

      Date: 09/18/2024

      Dear Sky, 
      Thank you for allowing us to assist. We were unable to find any prior contacts to our concierge team members, but we were happy to review this situation for you. Thank you providing the pictures of the defect you noticed! We processed a refund to your original form of payment for the amount of $20.00, 25% of the price of the shirt. Please allow 3-5 business days for this refund to reflect on your statement.  
      Sincerely, 
      Member Services

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business claims package was delivered with proof that ***** sent them. Picture by ***** for proof of delivery is not proof it was my NYC apartment building. could be any building. Package was not delivered. When reaching out to customer service, they were extremely unhelpful. Company has not offered any guaranteed ways to resolve problem or secure my money back. They remain paid while I remain without product and limited possibilities of getting my money back.

      Business Response

      Date: 09/06/2024

      Dear ********,
      Thank you for allowing us to assist, we were happy to review.  We recognize that it can be disappointing and frustrating to not receive an item you were eagerly anticipating. After investigating the order in question, we determined that the order was delivered by ****** on 8/4/2024. 
      Since this order was paid for via Afterpay, we recommend reaching out to your financial institution to file a claim to dispute the charges. We are unable to provide any additional assistance with the billing for this order as it was placed using AfterPay.
      Sincerely, 
      Member Services

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible ***************** **** sent my order for $65, but I have not received it. I have been asking for help from customer service for a week now, but they refuse to help me in any way. They do not want to return the money and do not even give a credit

      Customer Answer

      Date: 08/24/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 08/28/2024

      Dear ********, 

      Thank you for reaching out regarding your recent order. I understand your disappointment after having been unable to retrieve your order after it was successfully delivered by our carrier.  We have thoroughly reviewed this situation and would like to add insight into our decision. Upon review, we've confirmed that the item was successfully delivered to the address provided during the order placement. As the delivery was completed accurately, we are unable to honor your request for credit regarding this order. Based on this information, we will not be refunding, or providing credit, for this order. We recommend reacing out to your financial institution to dispute the charges. 
       
      Sincerely, 

      Member Services
       

      Customer Answer

      Date: 08/29/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased an $800 pair of shoes on gilt.com. They decided to send my shoes via fed ex smart (requires no signature) which I was not aware of. I was trying to track it for weeks with no information on tracking until July 21, 2024 and it was supposedly delivered on July 14, 2024. Since I was not able to track during the whole time I sent multiple emails asking for the tracking information and I received a response after I was able to track it myself. Also there was 4 people home that day of the 14th and the fed ex driver did not even ring my doorbell, he supposedly left it in front of my door and took a picture and uploaded it. IM starting to question why he didn't ring my doorbell, did he take a picture of it in front of my door and put it back in his car to steal it? The box is packaged in a box that has the gilt logo all over it and if you are familiar with gilt.com you would know that they sell high end products. I called gilt.com to let them know that I never received my shoes but they said since the driver took a picture and it proves delivery they can't do anything for me?!?! I asked them why they would send an item that expensive without any signature?!? I should have been informed that the purchase would be sent by this type of delivery service and if I agree that they would continue processing the payment. I used afterpay for my payment and they said that I would need to call afterpay and make a claim to them?!? I don't know what afterpay has to do with this and I argued with the customer service team and supervisor . I did notify afterpay and I filed a police report and gilt is supposed to be investigating it but I don't think I will get my money back. I did go on their social media page and have seen other customers complain about the same issue as I am having and they still have no resolution to their complaints. I don't want any credit, new shoes or anything from them except my money back.

      Business Response

      Date: 08/17/2024

      Dear ****, 
      Thank you for allowing us to assist, we were happy to review. We have thoroughly reviewed your issue. The pictures provided of the delivery of this order shows that it was delivered to a location that you have successfully received other packages. All of our tracking information is listed as soon as the items ship out, and are trackable through your account which can be accessed via web browser or mobile app. As we delivered to the address on file successfully, we are not able to refund, and suggest that your dispute the charges with your financial institution. 
      Sincerely, 
      Member Services

      Customer Answer

      Date: 08/19/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Yes it was clearly delivered to my doorstep but was stolen and I have filed a police report already. I was not informed that your type of delivery service NOW is ***** smart that does not require a signature. If I was given an option I would've NEVER ordered an $800 pair of shoes to be delivered without signature on my high traffic doorstep with a box that has GILT printed all over it. I have been a customer since 2013 and have never experienced such terrible customer service. I have read many of the same complaints similar to mine and so oddly they have also been shoes with a high price point. Like I mentioned before the driver did not even ring my doorbell that day which was a Sunday morning with four people home. Yes there's a picture of proof that it was at my doorstep but there's no proof of picture that shows it was delivered into my hands. I don't know if the driver took a picture and decided to put it back in his or her truck or if someone stole it after he or she left but bottom line I don't have my shoes. Please refund my financial institution that I used for purchase so it does not affect my credit.

      Best Regards,
      ************* 

      Business Response

      Date: 08/28/2024

      Dear ****, 

      Thank you for your response. We strive to assist our members in such situations; however, please be advised that we are unable to issue a refund for any issues that may arise with your package after it has been successfully delivered by our carrier. We recommend that our members monitor the tracking information to prepare for the arrival of their packages, or consider utilizing My Delivery Manager with ***** to schedule their delivery.

      Thank you for your understanding. You can see more about information about our carrier issues here: ****************************us/articles/360005897473-Gilt-Terms-of-Use

      Excerpt from Gilt Terms of Use

      Risk of Loss
      The items purchased through the Site are shipped by a third party carrier pursuant to a shipment contract. As a result, risk of loss and title for such items pass to you upon our delivery to the carrier.

      Sincerely, 

      Member Services

      Customer Answer

      Date: 08/30/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ
      Hello, 

       

      I did track the package and it was not updated until three days after it was delivered. First and foremost your company should not be sending a package worth $800 via no signature, I was not given a choice and your system was not updated until after it was delivered. Why would I have contacted your customer service team asking why I could not track my package? I was able to track it after the delivery that I never received. You are the merchant you need to be responsible.
      Regards,

      ****

       

       

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a return label through smart post and there is no tracking information because the package got lost . I spoke to ***** and they said that I cant file a lost package because the company did the label . I called and emailed gilt several times . Finally got a person and she basically said I was s*** out of luck that I need contact my financial institution to try and get a refund . She was rude and not willing to help . I spoke with ***** again and they said there was one day that tracking was not available and they believe the company did receive the package . I went into my account on Giit and it states that it is past my return date and no refund is available . This item was sent back way before the due date . Please help . I have attached a previous claim for the same reason

      Business Response

      Date: 08/14/2024

      Dear *****, 

      Thank you for allowing us to assist, we were happy to review. We see that we have already refunded these orders. The most recent one, for order **********, was refunded to your original form of payment on 7/18/2024.We hope this information helps! 


      Sincerely, 
      Member Services

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They ship via ***** with no signature required and my package got stolen. They could've prevented the theft, as it's a known problem on their end, by requiring a signature and/or placing the items in a non descript box. I paid via afterpay and they tell me to speak to gilt and gilt tells me to speak with afterpay. I have a video but it's too large to upload. I can email it and I made a police report

      Business Response

      Date: 08/05/2024

      Dear *********, 
      Thank you for allowing us to assist, we were happy to review. I apologize that your delivery was stolen after delivery. We understand the frustration. As we successfully delivered the package to your home, and have proof of delivery, we are unable to assist with a refund or replacement. Please reach out to Afterpay, or your Financial institution linked with Afterpay, for additional support. 
      Sincerely, 
      Member Services

      Customer Answer

      Date: 08/18/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

      you guys suck!!! I will NEVER order from.your site again.

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Ronsheeka

       

       

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said all they products are real and stand behind it 100% but as you can see it is fake so and as time went on it shows it is a fake I asked for my money or something for the same amount of the three things I purchased from them $109 that it

      Business Response

      Date: 08/12/2024

      Dear *******, 
      Thank you for allowing us to assist, we were happy to review. We have taken a look at the items on your order. All 3 of the bracelets ordered were 14K Gold over silver. Your concern is that the items are now turning black. This can happen to plated jewelry for a variety of reasons. We stand by the authenticity of our products and can assure you the bracelets are authentic 14K gold over silver. As these items are authentic and were ordered in 2023, we are unable to assist with a return or refund. Please see the below reasons why authentic gold plated silver can begin turning black. 
      Oxidation: When gold plating is applied to silver, oxidation can occur and change the color of the gold.
      Corrosion: 14k gold contains other metal alloys to make the jewelry more durable. Sweat, which contains salt and water, can also corrode the metal in the gold alloy.
      Contact with other materials: Materials that contain sulfur, like wool, rubber, eggs, onions, and chlorine, can cause jewelry to turn black. Contact with the skin can also cause this, and how strongly the jewelry reacts can depend on diet, alcohol consumption, and medication.
      We hope this information helps. 
      Sincerely, 
      Member Services

    Gilt Groupe, LP is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.