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Business Profile

Information Bureaus

Infotracer.com
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Infotracer.com has 10 locations, listed below.

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    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 74 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to remove my info from this website numerous times. However the opt out procedure does not work. I am told im being too quick! All i want is for my information to be removed from the website.

      Business Response

      Date: 03/12/2024

      To whom it may concern,

      Data privacy is a top priority for us and we are happy to assist ******* ********* with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ******* ********* information was removed and an email confirmation was sent on 03/11/2024. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

      We appreciate the opportunity to help. 

      Sincerely,
      Infotracer.com's ************* Team


    • Initial Complaint

      Date:02/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************** control over our own information. This company is a bunch of shady boneheads. Remove our information immediately. It is appearing under our current phone numbers as well as past numbers. ************ (Current Cell)************ (Current Cell)************ (Cell) ************ (Cell) ************ (Home) ************ (Previous Home) ************ (Previous Home)

      Business Response

      Date: 02/20/2024

      Dear *******,

      Thank you for contacting us. While we are not required under applicable law to remove your information, we are willing to make an exception and remove the information associated with the identifiers you provided, including phone numbers such as *****************-222-8239, ************, among others, from our services.

      Should you discover any further details related to yourself that you wish to have removed, please do not hesitate to submit a new request. Unless we hear from you otherwise, we will consider this matter closed.

      Warm regards,
      ********** Customer Care Team

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Check your system for ********************

      I continue to get email messages from you company about scans
      Regards,

      *****

       

       

      Business Response

      Date: 01/31/2024

      To whom it may concern,

      We are unable to locate an account or associated transactions with the information provided by ****************************** However, we are keen to learn more and provide help where possible. Our dedicated ************* Team is available 24/7 and can be reached by phone at **************, email *********************** or chat via our website, www.**************. We encourage *************************** to reach out, and we look forward to assisting them further. 

       Sincerely,
       The ********** Team




      Business Response

      Date: 02/06/2024

      To whom it may concern,

      We are still unable to locate an account or associated transactions with the information provided by *****************************. However, we are keen to learn more and provide help where possible. If ***************************** can reach out to us via email by providing a screenshot of the charge he is seeing on his card statement and other pertinent details, that would be great! Our dedicated ************* Team is available 24/7 and can be reached by phone at **************, email ***************************** or chat via our website, www.**************. We encourage *************************** to reach out, and we look forward to assisting them further. 

      Sincerely,
      The ********** Team


      Customer Answer

      Date: 02/07/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm contacting you to express my significant concerns and to file a BBB official complaint regarding the ongoing presence of my and my wife's personal information on the infotracer.com website. I have never authorized infotracer.com to display our information, nor have we been a customer of their services. Despite multiple attempts to have our information removed through the infotracer.com 'Opt-Out' feature and emails, my details remain accessible on the site.We have submitted several opt-out requests, followed by email inquiries, but my and my wife's personal information is still publicly displayed. This not only breaches our right to privacy but also shows a disregard for your opt-out procedure, causing me great distress and anxiety.The right to privacy is a fundamental issue, and there is an expectation that requests for information removal will be promptly and effectively addressed. The ongoing visibility of my information on your website indicates a breakdown in your opt-out system, raising concerns about potential misuse or misinterpretation of my data.To resolve this issue, I urgently request:1. The immediate and permanent removal of all listings that contain my and my wife's name, past and current addresses, email addresses, phone numbers, and any other personally identifiable information.2. An explanation as to why our previous removal requests were not acknowledged, despite evidence from our email tracking tool that our messages were opened but not responded to.

      Business Response

      Date: 01/15/2024

      Dear *******,

      I'm writing regarding the complaint you submitted to the Better Business Bureau (BBB) concerning your and your wife's personal information displayed on our website.

      First and foremost, we value your privacy and apologize for any inconvenience you may have experienced. We take such matters very seriously, and I assure you that your concerns have been addressed.

      Per your request, ********** has complied with your request and removed all personal information related to the identifier you provided (e.g. ***********************, **************, and *********************************).

      However, if you find any additional information pertaining to yourself that youd like removed, please submit another request, and well be happy to assist you further.

      Thank you,

      The Infotracer.com Team

    • Initial Complaint

      Date:01/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After opting one of my last names Out the website refuses to allow me to opt out of more. I want any and all of my information removed. *********************** in ********** and ******. ******************************* any information in Washington and ******, ********************* in Washington and ****** and ***************************** in Washington and ******.Remove any and all info including addresses, numbers, emails and anything pertaining to me.Also- any and all other companies you have b want it removed. B have chosen two screen shots but b want all info stated here removed

      Business Response

      Date: 01/15/2024

      Dear Crystle,

      Thank you for submitting a request to remove your information. This is to confirm that ********** has complied with your request and removed all personal information related to the identifier you provided (e.g. ***********************, *******************************, *********************, ***************************** in Washington and ******, *******************************************************************, and **************).

      This is our final response and, unless we hear from you otherwise, will consider this matter closed.

      Sincerely,

      The Infotracer.com Team

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

      Business Response

      Date: 01/08/2024

      To whom it may concern,

      I would like to let *************************** know that this BBB complaint is filed under Infotracer.com, but ******************************* subscribed to a partner site CourtCaseFinder.com's trial service for $3.00.
      After careful review of this complaint, I can see that this customer contacted our *********************** Team via phone and a dedicated ************* Representative responded to this customer's concern.

      On the checkout page of CourtCaseFinder.com, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.

      Please see CourtCaseFinder.com's terms page here:

      ************************************

      It appears that ******************************* CourtCaseFinder.com account has been refunded $48.00. The account was canceled and refunded on 01/06/2024. Please allow 3-5 business days for the refund to process.

      I believe this resolves the issue.

      Sincerely,
      The ********** Team

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted multiple requests for ********** to remove my data from their website. They make it hard for you to complete the opt-out process as they make you enter your email, collecting more of your personal data, and then they will send you an email that gives you a link that prompts you to "wait 30 seconds" which hardly ever takes you anywhere after you wait. I was able to fill out the opt-out form multiple times, however, my information remains on the website. Upon completion of the form, ********** tells you that they will send an email when data is removed. I have received no email. I have also sent ********** multiple emails to which I have received no response. It is highly unethical for a business to state they have an opt-out policy in which they never follow through with.

      Business Response

      Date: 01/03/2024

      To whom it may concern,

      Data privacy is a top priority for us and we are happy to assist ******************* with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that *********************** information was removed and an email confirmation was sent on 01/02/2024. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

      We appreciate the opportunity to help. 

      Sincerely,
      Infotracer.com's ************* Team


    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Gene

       

       

      Business Response

      Date: 01/02/2024

      To whom it may concern,

      I would like to let ************************* know that this BBB complaint is filed under Infotracer.com, but *********************;subscribed to a partner site GoodCar trial service for $2.95.

      After careful review of this complaint, I can see that this customer contacted our *********************** Team via phone. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.

      On the checkout page of GoodCar if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.

      Please see GoodCar's checkout page here:

      ***************************************************

      It appears that *************************** GoodCar account has been refunded a total of $74.85. The account was canceled and refunded on 12/23/2023. Please allow 3-5 business days for the refund to process.

      I believe this resolves the issue.

      Sincerely,
      The Infotracer.com's ************* Team


    • Initial Complaint

      Date:12/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Infotracer.com is selling UNAUTHORIZED personal information to the public WITHOUT my consent. Infotracer.com claims to have gotten data from public records which I know that is UNTRUE. PLEASE notify Infotracer.com to STOP!! selling or using my information IMMEDIATELY.Thank You

      Business Response

      Date: 12/15/2023

      Dear **************,

      Thank you for reaching out to us with your concerns regarding your personal information on Infotracer.com. I understand the urgency and sensitivity of this matter.

      I am pleased to confirm that as per our phone conversation yesterday, your information has been completely removed from Infotracer.com. We have taken your request very seriously and acted promptly to ensure that your data is no longer accessible through our service. After running a search during our call, we verified together that your information is no longer appearing on our platform.

      If there are any further questions or additional support you require, please feel free to get in touch. We are here to assist you and ensure your concerns are fully resolved.

      Thank you again for bringing this to our attention, and we appreciate your understanding and cooperation.

      Sincerely,

      The Infotracer.com Team

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