Complaints

This profile includes complaints for GoodCar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoodCar has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoodCar

  227 Lewis Wharf Boston, MA 02110-3927

  
• 

  GoodCar

  PO Box 130369 Boston, MA 02113-0007

  
• 

  Tracenames.com

  15260 Ventura Blvd Fl 20 Sherman Oaks, CA 91403

• 

  GoodCar

  28 Atlantic Ave Ste 227 Boston, MA 02110-3802

  
• 

  Inteligator

  P.O. Box 821650 Vancouver, WA 98682

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle history report for a vehicle I was looking to buying. I selected the single week option as this was the shortest period of time offered to have access to the car report. I did not select any continuing subscription nor was I informed I would automatically be subscribed to a higher subscription at the end of the week. No option was given at the time of purchase to opt out of automatic subscription. Once I received the email notification I immediately went to the website to cancel. Once there I had to dig through their website to even find the cancel subscription option. They have it placed in a drop down menu in their contact us section. The location of the cancel option makes it purposely hard to find and cancel. These two issue combined show me this company is using deceptive methods to con people out of their money with automatic subscriptions and difficult cancelations.

  

  Business Response

  Date: 11/19/2025

  To whom it may concern,

  I can understand the concern expressed by **** ***********. I was able to locate the account in question. It appears sign up took place on 11/11/2025. The email address associated matches the one provided by **** Philemonoff in the related correspondence with the Better Business Bureau. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same with the steps on how to cancel or by just clicking on the link in the email would direct the customer as to where they can cancel. This information can also be found in our Terms of Service, ****************************************. Our billing descriptor includes the website URL.

  We went ahead and processed a refund of $29.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that **** Philemonoff reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
  

  Sincerely,
  The GoodCar.coms Support Team
  

  
  

  Customer Answer

  Date: 11/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  I would encourage the business to review their subscription process to help avoid future complaints to their business.
  Regards,
  
  **** ***********

• Initial Complaint

  Date:11/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a fee for a record from this company and was unintentionally signed up for a repeating charge subscription service. I figured out from emails I would be charged a fee if I did not cancel attempted to cancel several times through the not user friendly website. Needless to say they did not cancel and claim they never received the form so charged me $24 they will not return but say I am welcome to continue using a service that was misrepresented to begin with and was not as advertised. If they continue to charge me even after canceling I will have to get a new debit card.

  

  Business Response

  Date: 11/19/2025

  To whom it may concern,

  I can understand the concern expressed by ******* *******. I was able to locate the account in question. It appears sign up took place on 11/11/2025. The email address associated matches the one provided by ******* Northam in the related correspondence with the Better Business Bureau. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, ****************************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact ************************** directly.

  We went ahead and processed a refund of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ******* Northam reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
  

  Sincerely,
  The GoodCar.coms Support Team
  

  
  

• Initial Complaint

  Date:11/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against GoodCar for unauthorized charges and refusal to issue a refund after canceling their service. I originally signed up for a 7-day trial, believing I could cancel before being charged. Despite canceling, the company continued to bill me $24.95 per month for several months even though my account shows no active subscription or usage.Details:I signed up for GoodCars trial under the impression that it was risk-free, as they advertised the ability to cancel anytime before the trial ended. However, after canceling my account within the trial period, I noticed repeated charges appearing on my bank statement. I immediately contacted their customer service multiple times and explained that there was no active subscription, yet they refused to refund the unauthorized payments.The companys support responses have been dismissive and unhelpful, insisting that I somehow did not cancel correctly, even though I followed their cancellation steps exactly as stated. They have not provided any proof of continued account activity or consent for these charges.

  

  Business Response

  Date: 11/14/2025

  To Whom It may Concern;

  After careful review of this complaint, I can see that this customer contacted our *********************** Team via phone. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.
  
  It appears that ****** ******** GoodCar account has been refunded a total of $99.80. The account was canceled and refunded on 11/13/2025. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** ****** reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.

  
  Sincerely,
  The GoodCar.coms Support Team
  
  
  
  

  Customer Answer

  Date: 11/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:11/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing a used car and wanted to see the car fax report. I went to Goodcar requesting one report, Order ID ***** on November 1, 2025, for $1.95. The service was great, and I had no issues. I received an alert from my bank saying my Apple pay was used on November 8, 2025, for $29.95, Order ID *****, on **********************. When I logged in to my Goodcar account I saw the order charged to my account in which I didn't authorize. I have reached out to the customer support email twice now with no response. Goodcar does not allow me to remove my Apple pay from my account or close my account so no further charges can be applied. I would like a response from Goodcar giving steps on how to cancel and a refund of $29.95.

  

  Business Response

  Date: 11/12/2025

  To whom it may concern,

  I can understand the concern expressed by ***** *********. I was able to locate the account in question. It appears sign up took place on 11/01/2025. The email address associated matches the one provided by ***** Mccormick in the related correspondence with the Better Business Bureau. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, ****************************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact ************************** directly.

  We went ahead and canceled the account for ***** *********. Rest assured; our company will no longer bill her. A refund of $29.95 has also been processed. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ***** Mccormick reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.

  
  Sincerely,
  The GoodCar.coms Support Team
  

  
  

  Customer Answer

  Date: 11/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:11/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. ******* I purchased a 7 day unlimited vin check for $1.95. Today Nov.6,2025 I was charged $29.95 to my bank debit card, not my ****** debit card only. I was not fully aware as the 7 day being a trial period with a recurring payment there after . Who needs that unless your a business or dealer. Apparently from this site, I'm not the only one mislead by the company making a one time purchase and then having recurring payment payment charge that will not be used and not needed.

  

  Business Response

  Date: 11/12/2025

  To Whom It may Concern;

  We understand the concern shared by ******* ********. However, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not cancelled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked, attempting to do so will result in an error which redirects the user to review the billing terms.
  Our terms of service **************************************** is available on our website for further review.

  We've reviewed the account and can see that a dispute has been filed with ******* Please note that in filing disputes, PayPal will conduct an investigation which may take a couple of days. After the investigation, ****** will decide whether or not to refund your payment. We will not be able to process a refund at this time. If there's anything else we can help you with, please let us know. Have a great day, and stay safe!
  

  Sincerely,
  The GoodCar.coms Team

• Initial Complaint

  Date:11/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription at the price of $1.95 for a one time service. A few days later I was charged a fee of $29.95 that appears to be a recurring fee. I was not made aware that I would be charged the $29.95. I tried to then cancel the service/subscription but there is nowhere to contact the business on the website. I wish to ****** my subscription and any other business with this company.

  

  Business Response

  Date: 11/12/2025

  To whom it may concern,

  We are unable to locate an account or associated transactions with the information provided by ****** Dash. However, we are keen to learn more and provide help where possible. We have reached out to ****** Dash by email but have not yet received a response. Our dedicated ************* Team is available 24/7 and can be reached by phone at  **************, email *********************************** or chat via our website, ******************************. We encourage ****** Dash to reach out, and we look forward to assisting them further. 

   Sincerely,
   The GoodCar.coms Team
  

  
  

• Initial Complaint

  Date:10/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out because I purchased a 7 day trial for $1.95 on Oct 18, 2025 from GoodCar for "unlimited" car reports. Unfortunately, upon gaining access to the services, I quickly noticed that was false advertising and the reports that were provided showed only certain information. and you have to purchase an upgraded account to view any locked information. This didn't bother me much since I was just trying the site out to see how I liked it, but I wish they didn't claim "unlimited reports". The biggest issue is that I wasn't able to find ANYWHERE on the website where to cancel my membership! It was no unsubscribe/cancelation button on their email sent to me, no email reminders that I would be charged, my membership was ending, or what day my membership would be renewed so I was about to reach out to them this morning to see if they are able to cancel it on their end and RIGHT before I'm about to go back to their website to get the number, I recieve a charge for *****, this was at 11:09am. After I saw this, I stopped everything and called them right after asking, why can I not find a cancel subscription button anywhere and why was I charged at all if tomorrow would've been the cut off day at 12am,Oct26, 2025. The representative did not provide a direct answer at all! They just kept saying they were sorry and can cancel my account so I won't be charged again, but are unable to provide a refund, even though I was unable to cancel it on my end, contacted them immediately after they made the transaction, and I was charged still within my last day of trial. Everytime I asked why can't I find a cancelation button on my end, they just said "I don't know. I'm sorry" repeatedly. Unfortunately, in the end, they said I can still use my account, but they will cancel subscription so I won't be charged again, which didn't help at all. I only wanted a refund and my whole account to be closed FOREVER! I will NEVER use their services again or recommend them to anyone in my family.

  

  Business Response

  Date: 10/27/2025

  To whom it may concern,

  I can understand the concern expressed by **** ***. I was able to locate the account in question. It appears sign up took place on 10/18/2025. The email address associated matches the one provided by Cash Lee in the related correspondence with the Better Business Bureau. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, ****************************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation by reaching out to customer service or going to the Contact Us page, choose "Cancel Subscription", and it automatically cancels the account, with no need to contact ************************** directly.

  We went ahead and processed a refund of $29.95 as a courtesy. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that **** *** reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.

  Sincerely,
  The **************************'s Support Team
  

  
  

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I connected my credit card to their site for a 7 day trial. It was not clear that I would be charged monthly for *****. I called a few days after my trial and asked to cancel since I could not find it on their website. They told me payment would be paused but never did. I called to tell them this yesterday, and they told me they had no record of my call. Not my fault!?I cant attach any screenshots. Because the recently deleted my account. I called in to complain and to get my money back. They negotiated with me on how much they would refund. They said the best they could do was 4 month (*****x4). My email attached to the account is ********************* phone number ********** Id like to be refunded for the 4 additional payments they did not refund me for.

  

  Business Response

  Date: 10/28/2025

  To whom it may concern,

  I would like to let **** ****** know that this BBB complaint is filed under **************************, but **** ****** subscribed to a partner site Infotracer.com trial service for $2.95. After careful review of this complaint, I can see that this customer contacted our *********************** Team via email. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.

  On the checkout page of Infotracer.com if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted. Please see Infotracer.com's terms of service here:

  *******************************

  It appears that **** ******** Infotracer account has been refunded 4 $24.95 charges. And as a courtesy, we have added 2 more, making the refund a total of $149.70. The account was canceled and refunded on 10/19/2025 and 10/28/2025. Please allow 3-5 business days for the refund to process.

  I believe this resolves the issue.

  Sincerely,

  The **************************'s Support Team

  
  

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Billing Practices.. I called to say it was not my intent to subscribe to their monthly service and they told me buyer beware. I asked for a refund, and they said I should've known. Yes of course, i did not cancel the trial, and maybe they stick me for 1 month, i can let that go. But 3 months is over the top and taking advantage of the consumer. Im not a car dealer and they know most of their income comes from these subscription models that nobody wants or needs.

  

  Business Response

  Date: 10/15/2025

  To whom it may concern,

  I can understand the concern expressed by ***** *******. I was able to locate the account in question. It appears sign up took place on 08/06/2025. The email address associated matches the one provided by ***** Manning in the related correspondence with the Better Business Bureau. It appears the account was used to conduct a VIN search. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, ****************************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact ************************** directly.

  We went ahead and processed a refund of $59.90. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ***** Manning reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.

  
  Sincerely,
  *****************************'s Support Team
  

  
  

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a simple VIN check on a vehicle and paid $2.95 for the report. I did not see the fine print about starting a subscription based on this initial purchase of $24.95 per month and charge me for 2 months that I never needed or used. I found this very misleading and costly for no reason. If you're charging for a report then you don't need to also sign somebody up for a subscription when all they need is that report.

  

  Business Response

  Date: 10/14/2025

  To whom it may concern,

  I would like to let **** ***** Case know that this BBB complaint is filed under **************************, but **** ***** Case subscribed to a partner site Recordsfinder trial service for $2.95.
  After careful review of this complaint, I can see that this customer contacted our *********************** Team via email. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.

  On the checkout page of *************, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.

  Please see Recordsfinder terms of service here:
  ********************************

  It appears that **** ***** Case Recordsfinder's account has been refunded $24.95. And as a courtesy, we have added one more refund of $24.95. The account was canceled and refunded on 10/14/2025. Please allow 3-5 business days for the refund to process.

  Thank you for giving us the opportunity to help.

  Sincerely,

  The **************************'s Support Team

  
  

  Customer Answer

  Date: 10/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ***** Case