Complaints

This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Infotracer.com

  PO Box 130369 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 990142 Boston, MA 02199-0142

  
• 

  Infotracer.com

  28 Atlantic Ave Ste 227 Boston, MA 02110-3802

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ****'s right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, that ********** and their service providers do the same. Such as State Records, Search Quarry, Court Case Finder, Records Finder and etc. Optery was given limited power of attorney to maximize the effectiveness of their data broker removal requests, therefore making them an authorized agent for the specific person identified. Based on observations, data brokers are not always responsive and at times have made the removal process challenging as they refuse to honor the person authorized to act on the principal's behalf. Optery submitted a request for deletion for ******* ******* on May 19, 2025 however ********** has not taken the necessary steps to ensure they no longer maintain any reports related to him on their platform. Under the ****, businesses have 45 calendar days to respond to consumer requests which they have not. This is also a formal notice to InfoTracer that they stop sharing and distributing my deceased fathers information. Please see the attached images displaying his information, along with our home number.

  

  Business Response

  Date: 07/25/2025

  Dear Sir/Madam,
  
  Under ****** Right to Delete, any request related to a consumers personal information must be verifiable and authenticated. We need to confirm that you are the individual whose personal information we may have collected, or that Optery is duly authorized to make the request on the consumers behalf.
  
  Per Optery's request, we are unable to verify your identity. Therefore, we have asked for your personal email address associated with our services.
  
  However, based on the details you provided, InfoTracer has taken the necessary steps to ensure we no longer maintain any reports related to your father or that include his personal information. This extends to the deletion of his information from our platform, reflecting our compliance with the standards set by the CCPA.
  
  If theres anything else we can do to assist you, please dont hesitate to let us know.

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 07/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the ****************** to try to verify whether or not a license plate number was active. I tested the service once with my own license plate to see if the information was correct. I ran a few searches and one came back with results. I don't know if they are correct or not. The other searches did not have any results. I do not not have plans to use any of this information in any way. I only wanted to see if a particular license plate number was currently in use, for my own personal curiosity. I am now suspended from using any ******************s whatsoever and need to submit a detailed explanation. This is the last correspondence I received. "We request additional details regarding how you utilize the results obtained from our searches. A clear and detailed explanation of how you apply the information in your activities or projects will enable us to verify that your usage complies with the legal requirements. This is our final response and, unless we hear from you otherwise, will consider this matter closed." I have gone back and forth with customer chat support several times and they claimed to have left a voicemail for me. This did not happen. When I told the chat correspondent I did not receive a phone call, he claimed I must have received it on a different day (I did not receive ANY phone calls or voicemails from **********).

  

  Business Response

  Date: 07/09/2025

  Dear ***** *******,

  We have reviewed your case and unblocked your account. A response has also been sent to your email address. Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. Thank you for the opportunity to help.

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A trial on *************************** was started with my card on March 1, 2025 and I was charged $2.95. I do not recall making this payment, I did not see this email, and I did not agree to pay for this subscription. They renewed the subscription automatically every month at the cost of $24.95/month. They did not email me to alert me that I was being enrolled in automatic subscription and they did not alert me that they were charging me each month. If they had been up front about all these charges and alerted me each month as I was charged, I could have caught this false charge sooner to rectify it with the business. I used the online chat box on their website to speak with the business (representative named KC) and they did not refund these charges. This is deceptive business practice since they are not being communicative about when trials end (if I had received an additional email, I may have caught the false charge in the first place) and when monthly subscription fees are charged. I'd like the business to refund me in the full amount of the trial charge and the monthly subscription fees of $102.75

  

  Business Response

  Date: 07/09/2025

  To whom it may concern,

  I can understand the concern expressed by ****** ********. I was able to locate the account in question. It appears sign up took place on 03/01/2025. The email address associated matches the one provided by ****** Deandrea in the related correspondence with the Better Business Bureau. It appears the account was used to conduct a VIN search.

  At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. On the checkout page, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly.

  We went ahead and processed two refunds of $24.95, as a courtesy. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Deandrea reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
  

  Sincerely,
  The Infotracer.com's Support Team
  

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a request to a right to deletion to prevent future sharing of my personal data from InfoTracer and their family of sites. The sharing of information poses significant safety and privacy concerns leaving individuals vulnerable to exploitation and misuse of the data collected and sold. The potential consequences are the increased risk of fraud, identity theft and threats to personal safety. This is a formal notice to ********** that they stop selling and distributing my information. Please see the attached images displaying my email and telephone number.

  

  Business Response

  Date: 07/09/2025

  Dear Soo Hyun *** *********,
  
  InfoTracer is in receipt of your request dated 07/07/2025 regarding your personal information.
  
  You are submitting a request from a jurisdiction that does not currently provide data rights. However, our company is willing to opt out your personal information per your request.
  
  Further, InfoTracer has complied with your request and removed your email and phone number information within our services.
  
  This is our final response and, unless we hear from you otherwise, will consider this matter closed.

  Sincerely,

  The Infotracer.com's Team

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase to find out the owner of a license plate. After an exhaustive process I didnt receive any informationperiod. Nothing! A total waste of time and $2.95 which was the fee. I never saw anything to indicate I was signing up for a subscription or it was a trial. Nor did I see anything about $24.9( would be charged. When I saw the charge on my bank statement I called the company immediately and asked why. They said I signed up for a trial to which I explained I never saw anything about a trial or subscription. The *** cancelled my account but refused to refund the $24.95. I need help to get a refund.

  

  Business Response

  Date: 07/07/2025

  To whom it may concern,

  I can understand the concern expressed by ******* *******. I was able to locate the account in question. It appears sign up took place on 06/25/2025. The email address associated matches the one provided by ******* Johnson in the related correspondence with the Better Business Bureau. It appears the account was used to conduct a License Plate search. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly.

  We went ahead and processed a refund of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ******* ******* reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
  

  Sincerely,
  The Infotracer.com's Support Team

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, June 23, 2005, I used the InfoTracer site to track a phone number that sent me a harassing call. I paid $2.95 and planned to cancel my subscription on the website as the ********** website claims that you can call, email, or visit the website to cancel anytime. After I paid, the website indicated that no results were found for the phone number I had searched. I went to cancel in the "My Account" tab but there was no where or no way to cancel. I tried chatting and was just told that all agents were busy. I tried calling the number provided on the website but when I called it, a voice recording kept saying "Hello, can I help you" over and over again so I couldn't cancel that way either. This company is a scam. I want my money back and I want my account cancelled.

  

  Business Response

  Date: 06/24/2025

  To Whom It May Concern;

  We sincerely apologize, but we were unable to find any additional information on your request within our database for the phone number that ******* ***** were trying to search. This may happen if the phone number is under any of the following conditions:
  
  (1) is a dummy/system generated number;
  (2) has been added to the Do Not Call List;
  (3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.

  Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.

  We have reviewed the call that ******* ***** made, and can confirm that we were unable to hear anyone from the other line, making our customer service, end the call. Since we were not able to provide the information that ******* ***** needed, we have processed a refund of $2.95. We kindly ask that ******* ***** reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at Infotracer.com. 

  
  Sincerely,
  The Infotracer Team
  
  
  
  

  Customer Answer

  Date: 06/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They require that you call them to cancel but they never pick up their phone and will continue to auto-renew subscriptions at $25/mo. I didn't take any action to authorize auto-renewals. I have tried calling and emailing to cancel with no response from the company. This is a fraudulent way to conduct business.

  

  Business Response

  Date: 06/19/2025

  To whom it may concern, 
  I understand ***** ********** concern regarding the unexpected charge. However, upon further review of our customer relationship management and telephony platforms, the customer sent an email and gave us a call on 06/18/2025 and the issue was resolved the same day. Our dedicated ************* Team explained our billing terms, which must be reviewed and agreed to at the time of purchase and can also be found here, *******************************. As a courtesy, our ************* Team provided a refund in the amount of $24.95 that has already been processed, and this detail was shared with ***** ******** in the same call. It should also be noted that customer convenience is a priority for us; we make it easy to cancel with the click of a button, no additional steps required. If support is needed, we also have experts standing by to help. Our ************* Team can be reached 24/7 by phone, email, or chat. 

  Sincerely,

  The Infotracer.com's Support Team

  
  
  

  
  

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally express my dissatisfaction with InfoTrace billing practices. I used your service to look up a single license plate for what was clearly advertised as a one-time charge of $2.95. At no point during the transaction was it made clear in a transparent or prominent manner that I would be enrolled in a subscription service let alone one that would charge $24.95 seven days later.This business model appears to rely on misleading fine print and a lack of clear disclosure, which I find deceptive and unethical. I had no intention of subscribing, and I did not use your service beyond that single inquiry. The fact that you are charging users for a recurring subscription without proper consent or clear notification is unacceptable.

  

  Business Response

  Date: 06/13/2025

  To whom it may concern,

  I appreciate ***** ****** taking time to get in touch regarding their recent Infotracer.com purchase. At the time of ***** ******** visit to Infotracer.com, single reports were not offered for purchase. Instead, our 7-day trial for $2.95 was available. This is the product ***** ****** purchased. If the trial is not cancelled, the customer is enrolled in a monthly subscription for $24.95 per month, which includes unlimited access to our database.

  This information is carefully detailed at the time of purchase, in the confirmation email and receipt, and in our terms and conditions that can be found here, *******************************. We also make canceling easy; it can be done with one click by the customer, no need to contact us. However, we also have support available 24/7 via phone, email, and chat. Our dedicated ************* team members are employees of Infotracer.com and are happy to help our members. I noticed that when ***** Curtin contacted our ************* team, they were able to cancel the account. As a courtesy, a refund of $24.95 has been processed. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ***** Curtin reach out directly to their bank or financial institution for further help on the matter.

  If there's anything else we can help you with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team

  
  

  Customer Answer

  Date: 06/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2.95 to info tracer website to do a license plate deep search after a couple minutes of various checkmarks notification screen prompted which said we havelocated the information I paid the fee only to reveal that there were no records found immediately emailed the company asking for a refund Instead of being issued a refund I was somehow charged $24.95 for a membership that I never signed up for and no nothing even about I tried to this with ****** and contact info tracer directly however, ****** closed the case dismissing my concerns and info tracer would also not refund any fees and Would not correspond with me any further only stating that it took them some time to get back to me in the first place because they were busy. I never got any official response email or anything of the like.The following day I spent the time to actually call the ****** all the information in fact was there which led me to conclude that the service is a scam And unfortunately ****** surprisingly seems to think nothing about it and this colluding with the merchant that is providing a bogus service. I never received anything the company. The search that I paid for was bogus. There were no results there was no membership I signed up for I never utilize the servicefor anything else or know anything about it nor would I for any reason because I believe it to be a fraudulent scam website.Not only was I not issued a refund but more upsetting. I was charged more money which could be attributed to the companies like these that charge consumers 2 to 3 dollars for a bogus charge. It may seem like a small thing however when they do it on a large scale, there seems to be a market for that sort of thing and this seems to be just that not a legitimate business.

  

  Business Response

  Date: 06/13/2025

  To whom it may concern,

  We understand the concern shared by **** ******. However, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not cancelled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked, attempting to do so will result in an error which redirects the user to review the billing terms.

  Our terms of service *********************************************** and billing terms ***********************************************?#billing are available on our website for further review. Although we have support available, **** ****** instead disputed the rebill transaction with ******. After investigating the dispute, ****** determined the charges were valid. We have allowed ******'s determination to stand. 
  
  Sincerely,
  
  The Infotracer Team
  

  
  

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer a service for a small fee, but then immediately ask for a higher level of service as soon as you pay. Its just a scam. They also dont clearly tell you that you're authorizing a monthly subscription.

  

  Business Response

  Date: 06/06/2025

  To whom it may concern,

  I can understand the concern expressed by ****** *****. I was able to locate the account in question. It appears sign up took place on 05/28/2025. The email address associated matches the one provided by ****** ***** in the related correspondence with the Better Business Bureau. It appears the account was used to conduct a License Plate search. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly.

  We went ahead and processed a refund of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Smeby reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team

  
  

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  I suggest you go through the process of using ************ services and see if you think its a business you feel deserves the BBB seal. People trust BBB as a sign that a business is not trying to mislead customers. 

  
  Regards,
  
  ****** *****