Complaints
This profile includes complaints for GoodCar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 143 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted an opt-out request to remove personal information from InfoTracer's database on August 19, 2025. According to their FAQ, removal should occur within ***** hours. Despite multiple follow-up emails to their privacy team and receiving confirmation that my request was being reviewed, the information remains visible on their website after 72+ hours. The company is not honoring its stated removal timeframe or responding to escalation attempts. I followed their official opt-out process but they have failed to remove the data as promised in their terms of service.
Business Response
Date: 08/27/2025
To Whom It May Concern,
Upon review, we found that your initial opt-out request was submitted using an unsecured email address. In accordance with applicable privacy regulations and to safeguard your personal data, we are required to verify your identity before processing such requests.
However, since you contacted our privacy team last August 21, 2025, we have taken the necessary steps to remove any reports related to you or containing your personal information from our database and have sent you a confirmation email dated August 24, 2025.
This is our final response and, unless we hear from you otherwise, will consider this matter closed.Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:08/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to infotracer.com in October 2023. I sent a request for cancellation email on Dec3, 2023 and assumed they cancelled the subscription. I just viewed my ****** account and noticed $24.95 a month since Dec 2023Business Response
Date: 08/20/2025
To whom it may concern,
After reviewing the account of ****** Ondigo, I could not find any email or mention of a cancellation request. Infotracer.com makes it easy for our customers to cancel their accounts in many different ways. One way to do so is a customer can cancel their account from the member's area by simply clicking the "cancel" button on their account page. As a courtesy, we have processed five refunds of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Ondigo reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
Sincerely,
The Infotracer.com's Support TeamInitial Complaint
Date:08/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: Aug.9,2025 Subscribed for service to provide license plate information on owner vehicle.Paid by Credit card.Did not provide the name of the owner of the vehicle so no Service was provided.Complained to Infotrace about lack of information to be providedand cancelled immediately by email.Business Response
Date: 08/11/2025
To Whom It May Concern;
We sincerely apologize, but we could not find any additional information on your request within our database for the License Plate you were searching for. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. As a courtesy, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know.Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:08/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date : purchased service.Two charges occurred. Information paid for was not supplied.made a purchase to find out the owner of a license plate. After an exhaustive process I didnt receive any informationperiod. A total Fraud and fake service provider which $9.95 which was the fee for a Service never provided.Business Response
Date: 08/11/2025
To whom it may concern,
All refunds were processed as discussed in our initial reply (on the other BBB Complaint ****** **** has filed) and have been confirmed as settled by our payment processor for both the $2.95 and $9.95 charge. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Ryan reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at Infotracer.com.
Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:07/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The ****'s right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, that ********** and their service providers do the same. Such as State Records, Search Quarry, Court Case Finder, Records Finder and etc. Optery was given limited power of attorney to maximize the effectiveness of their data broker removal requests, therefore making them an authorized agent for the specific person identified. Based on observations, data brokers are not always responsive and at times have made the removal process challenging as they refuse to honor the person authorized to act on the principal's behalf. Optery submitted a request for deletion for ******* ******* on May 19, 2025 however ********** has not taken the necessary steps to ensure they no longer maintain any reports related to him on their platform. Under the ****, businesses have 45 calendar days to respond to consumer requests which they have not. This is also a formal notice to InfoTracer that they stop sharing and distributing my deceased fathers information. Please see the attached images displaying his information, along with our home number.Business Response
Date: 07/25/2025
Dear Sir/Madam,
Under ****** Right to Delete, any request related to a consumers personal information must be verifiable and authenticated. We need to confirm that you are the individual whose personal information we may have collected, or that Optery is duly authorized to make the request on the consumers behalf.
Per Optery's request, we are unable to verify your identity. Therefore, we have asked for your personal email address associated with our services.
However, based on the details you provided, InfoTracer has taken the necessary steps to ensure we no longer maintain any reports related to your father or that include his personal information. This extends to the deletion of his information from our platform, reflecting our compliance with the standards set by the CCPA.
If theres anything else we can do to assist you, please dont hesitate to let us know.Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 07/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A trial on *************************** was started with my card on March 1, 2025 and I was charged $2.95. I do not recall making this payment, I did not see this email, and I did not agree to pay for this subscription. They renewed the subscription automatically every month at the cost of $24.95/month. They did not email me to alert me that I was being enrolled in automatic subscription and they did not alert me that they were charging me each month. If they had been up front about all these charges and alerted me each month as I was charged, I could have caught this false charge sooner to rectify it with the business. I used the online chat box on their website to speak with the business (representative named KC) and they did not refund these charges. This is deceptive business practice since they are not being communicative about when trials end (if I had received an additional email, I may have caught the false charge in the first place) and when monthly subscription fees are charged. I'd like the business to refund me in the full amount of the trial charge and the monthly subscription fees of $102.75Business Response
Date: 07/09/2025
To whom it may concern,
I can understand the concern expressed by ****** ********. I was able to locate the account in question. It appears sign up took place on 03/01/2025. The email address associated matches the one provided by ****** Deandrea in the related correspondence with the Better Business Bureau. It appears the account was used to conduct a VIN search.
At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. On the checkout page, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly.
We went ahead and processed two refunds of $24.95, as a courtesy. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Deandrea reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
Sincerely,
The Infotracer.com's Support TeamInitial Complaint
Date:07/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase to find out the owner of a license plate. After an exhaustive process I didnt receive any informationperiod. Nothing! A total waste of time and $2.95 which was the fee. I never saw anything to indicate I was signing up for a subscription or it was a trial. Nor did I see anything about $24.9( would be charged. When I saw the charge on my bank statement I called the company immediately and asked why. They said I signed up for a trial to which I explained I never saw anything about a trial or subscription. The *** cancelled my account but refused to refund the $24.95. I need help to get a refund.Business Response
Date: 07/07/2025
To whom it may concern,
I can understand the concern expressed by ******* *******. I was able to locate the account in question. It appears sign up took place on 06/25/2025. The email address associated matches the one provided by ******* Johnson in the related correspondence with the Better Business Bureau. It appears the account was used to conduct a License Plate search. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly.
We went ahead and processed a refund of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ******* ******* reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
Sincerely,
The Infotracer.com's Support TeamInitial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, June 23, 2005, I used the InfoTracer site to track a phone number that sent me a harassing call. I paid $2.95 and planned to cancel my subscription on the website as the ********** website claims that you can call, email, or visit the website to cancel anytime. After I paid, the website indicated that no results were found for the phone number I had searched. I went to cancel in the "My Account" tab but there was no where or no way to cancel. I tried chatting and was just told that all agents were busy. I tried calling the number provided on the website but when I called it, a voice recording kept saying "Hello, can I help you" over and over again so I couldn't cancel that way either. This company is a scam. I want my money back and I want my account cancelled.Business Response
Date: 06/24/2025
To Whom It May Concern;
We sincerely apologize, but we were unable to find any additional information on your request within our database for the phone number that ******* ***** were trying to search. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We have reviewed the call that ******* ***** made, and can confirm that we were unable to hear anyone from the other line, making our customer service, end the call. Since we were not able to provide the information that ******* ***** needed, we have processed a refund of $2.95. We kindly ask that ******* ***** reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at Infotracer.com.
Sincerely,
The Infotracer TeamCustomer Answer
Date: 06/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* *****Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked for a free trial for Goodcar and after the trial was over and I started recieving charges for the full services, I attempted to end my subscription. The Website does not have a any way of ending subscriptions and I have asked the chat feature on the way of ending the subscription, but it will not assist. This seems to be deceptive and predatory subscription billing that I cannot escape. I have been trying to end this subscription since March of 2025.Business Response
Date: 06/05/2025
To whom it may concern,
Please note this query has been filed under Infotracer.com but actually refers to our partner site, GoodCar. After reviewing ***** ********* account I don't see any cancellation requests via Chat. It might be because ***** ******* was trying to reach out outside business hours, however, we also have a 24/7 support via Phone and Email. Please know that we have canceled the account and processed two refunds of $24.95. Rest assured, the customer will no longer be billed. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ***** ******* reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, please reach out to our customer care team.
Thank you for the opportunity to help.
Sincerely,
Infotracer TeamInitial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for the service on InfoTracer but the site crashed, charged my card twice, and now is telling me I don't have an account. I can't even access the info I paid for. Nobody has responded to my support emails, and I am fearful of not being able to cancel the subscription before getting charged the ridiculous amount after the trial. I need my account found, information I paid for provided, a refund, and account cancellation for transactions 71H24299MC936903X and *****************Business Response
Date: 05/21/2025
To Whom It May Concern;
We sincerely apologize, we have reviewed your account, and I can confirm that you've been charged twice for 2.95 USD. Due to an error, no account was created. We went ahead and canceled any subscription you might have with us and refunded two 2.95 USD. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** ****** reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at Infotracer.com.
Thank you for the opportunity to help.
Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 05/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *******
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