352 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from David S
1 star02/13/2024
DIDO!I click on the tab for $2.95 to check on a VEHICLES history.the review gave me nothing I did not already have.The next think you know they deducted $24.95 USD a week later from my venmo account.Never recalling this authorization Very very surprised felt like a scam. Just be careful about this organization If I could leave a sub zero star review I would. I entered in the email address that I was looking to find some information about. Their dumb "searching" script that fakes as if the site is actually looking up information concluded and stated that it had found information, but I have to signup and pay to unlock said information. Once I did this and click on the link to access the report it takes me to a page that says, "NO INFORMATION CAN BE FOUND". They did refund me the money, but it took more of a ***** demand from myself than should have been necessary. I have used these same type of services from many other companies that provide them for years, *** granted they all work on a similar type of framework, but I have never been charged by any of them when they weren't able to find information for my search.
Infotracer.com Response
02/14/2024
Hi *****,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at **************************************.
We are sorry that you did not find value in your free reports. If you have any recommendations on items we can include in future reports, please feel free to reach out to us at [email protected].
Thank you again for reaching out, and we look forward to hearing your ideas on improving our reports!Sincerely,
Lovely
Voice Of Customer Specialist
www.**************
***************Review from Jon S.
1 star02/09/2024
This company will provide information on cars based on the **** While it is cheaper than other services I found the reports were not very detailed. After paying for an additional report they then offer a more detailed report for an extra fee. In addition, about a week after I paid for one report there was a charge on my credit report for $24.95 for a monthly subscription that I did not sign up for. I was able to get them to reverse the charges but this is a very shady business practice.Infotracer.com Response
02/12/2024
Hi ***,
Thank you for taking the time to give us a review. Please know that this review is filed under Infotracer.com but you have subscribed to a partner site Goodcar.com trial service for $2.95.
We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at ***************************************************.I can confirm that your account is canceled and refunded. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from John S
5 stars01/29/2024
Fast, well-made website. Easy to navigate. Cancelled my subscription and they still gave me a free week.Infotracer.com Response
01/30/2024
Hi ****,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Timothy H.
1 star01/18/2024
I was searching to get a copy of my marriage license and certificate and this service State Records was at the top of the page. I didnt realize that it was a paid search site service which required a subscription after a free trial period. I called the phone number they provided and asked them to cancel the transaction and notified them that I would be contacting the *** to inform them of the shadiness of the business. Their customer support representative was understanding and kind. He helped me by canceling the transaction and automatic enrollment in a full contract. He told me that I would be surprised at how few people called to cancel their transactions. The fact that this was on a state government website is distressing to say the least. I did receive an email confirmation that the transaction had been canceled. Ill just have to check my bank account to ensure that the automatic enrollment in their service was also canceled. I will be contacting the state to notify them of the AD for this service is on the government website.Review from Cassie Q
5 stars01/01/2024
So far so good will continue to use and refer to my family and friendsInfotracer.com Response
01/02/2024
Hi ******,
Thank you for this awesome review! We're happy you're pleased with the service and that you will be recommending us to others. This made our day! Have a great week, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Kevin M
1 star12/23/2023
If I could leave a zero star review I would. I entered in the email address that I was looking to find some information about. Their dumb "searching" script that fakes as if the site is actually looking up information concluded and stated that it had found information, but I have to signup and pay to unlock said information. Once I did this and click on the link to access the report it takes me to a page that says, "NO INFORMATION CAN BE FOUND". They did refund me the money, but it took more of a ***** demand from myself than should have been necessary. I have used these same type of services from many other companies that provide them for years, *** granted they all work on a similar type of framework, but I have never been charged by any of them when they weren't able to find information for my search.Infotracer.com Response
01/02/2024
Hi *****,
We're sorry to hear about what happened. Rest assured, we will do our best to further improve our services. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Sheri S
1 star12/10/2023
I know their is some type of connection with ********** and public crime records. ********** claims they know nothing and I had an agreement with State Records. And after going thru my records, I did give them $5.95 for a free service. Now each month public crime records takes $29.94 out of my account. Filed complaint with BBB, they said in the end saw nothing wrong, cased close good bye. Told BBB that was fine, but I am not done. Has to be a class action suit.There was one, going back to check on. I now have to close my account and never pay on line again with debit or bank card. I do know because of the one lawsuit, the one company will send your into to them for a price.I say to them enjoy Christmas, may be the last one you get not being employed.Infotracer.com Response
12/11/2023
Hi *****,
We're sorry to hear that you are getting charges from Public Crime Records. Please know that they are not associated with our company and reach out to the number on your bank statement. Rest assured, you do not have an active account with us. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Abby H
5 stars10/27/2023
It has a 7 day $1.95 trail so that is goodInfotracer.com Response
10/30/2023
Hi ****,
We're happy you're pleased with the price of our service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Jenny M
1 star10/03/2023
My name is ***** and I am 19 years old. I am a single mother and I work 2 jobs whilst also trying to apply got college. In February of this year (2023) I payed for a 1 time payment to search a vin for a car I was looking to buy. Fast forward to now, I have monthly payments of 25$ since February and when I called they only were willing to refund me up to 3 months. It really hurts knowing that just because I failed to cancel a subscription, I now will miss out on hard earned money. I explained to them my situation with tears about how frustrating this was, I assured them that I understand that they were simply relaying a message and that I know it's not their fault. The man called me out for being unprofessional. I'm sorry? It's hard to remain robotically professional when I am told I won't be able to get my money back even though I have not accessed or used my account since the first purchase I made. I also had this situation with other info tracing websites and they were all able to give me a complete refund even after 3 months. Man on the phone said I should be grateful that I will even get this amount back because other services may not be as generous. We'll actually other services are more generous! So that's a lie. Not trying to be a ***** but why is this corporation so ***** and selfish? I want my money back because I never even used the products I was "purchasing".Infotracer.com Response
10/04/2023
Hi *****,
Thank you for taking the time to leave us your feedback. I totally understand where you're coming from and I'm sorry if 4 months worth of refund was all we can give. Please know that we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at **************************************.Please expect the funds to reflect in 3 to 5 business days. Rest assured; our company will no longer bill you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************Review from Connie W
1 star09/30/2023
This site s a Joke/Scam. I did the 7 day free trial, there was none of the information that I was looking for, even though it said the information was available for a fee. Once I realized that they didn't have any of the information, I canceled the subscription. After the 7 days I have been charged $24.95.Called *********** customer service, I was told that I never contacted them to cancel, which I had done. I asked since I have not used the service (only needed the single search) if the service could be canceled and the $24.95 be refunded. I was told that this was not possible since I didn't contact them within the seven day period (which I had). What a joke of a company. DON'T waste your time or money on this company.Infotracer.com Response
10/02/2023
Hi ******,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at **************************************.As a courtesy, I have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************
Customer Review Rating
Average of 352 Customer Reviews
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