Reviews
This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 67 Customer Reviews
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Review fromTrang D
Date: 06/04/2024
1 starI signed up for the membership on a black Friday deal. I tried to cancel and get a refund on my Aura/Identity Guard renewal membership. They refused to issue any refund even though I contacted them on the day of the charge. What kind of company wouldn't issue a full or pro-rata subscription refund? This company is a scam.
Aura
Date: 06/21/2024
Thank you for reaching out and expressing your concerns regarding our refund policy. At Identity Guard, our annual plans come with a 30-day money-back guarantee from the time of enrollment, and they automatically renew yearly unless canceled before the renewal date.Although this is our standard refund policy, we understand your situation and acknowledge your attempt to cancel your account. Therefore, we have proceeded with canceling your account and issuing a refund back to the card on file ending in 6180.We appreciate your feedback as it helps us identify areas where we can enhance our services. If you have additional questions or concerns, please call us at your convenience at ************.Review fromRick S
Date: 05/29/2024
1 starI paid for and downloaded Aura on my Windows 7 computer only to find out, when it didn't work, that it is not compatible with windows 7 computers !!! There wasn't any warning to let me know that in advance or on their website ! I spent a couple of hours doing this only to find out, after talking , to one of their reps on the phone !! Now I have go through trying to get a refund from Paypal !! What an Awful experience !! Be aware of Aura software !!Aura
Date: 06/12/2024
Thank you so much for your feedback! We appreciate you taking the time to let us know how we can improve the Aura experience for everyone.We sincerely apologize for any inconvenience this may have caused you. Our commitment is to provide comprehensive information on our website. Moving forward, we will ensure that all Aura Antivirus device requirements are clearly outlined prior to enrollment, aiming to enhance the customer experience.We read through every suggestion that comes in and strive to make continuous improvements to our product and support resources. Your feedback is appreciated and helps shape our products.Review fromMelissa E
Date: 05/25/2024
1 starVery disappointed in this company. Misleading on what their services are. I tried getting my mom's (disabled senior citizen) money back because they were no help to her situation. Not only did they never reply but didn't give her anything back (she paid for a year's service). You can get better service with Experien. Don't waste your money.Aura
Date: 05/30/2024
We are sorry your experience with Aura was less than satisfactory. We value our customers and exceptional ********************** is always our priority. Aura annual plans have a 60-day money back guarantee from time of enrollment. Cancellation may be performed through the member console or by calling our Customer ********************** team. Accounts canceled online remain opened until the end of the billing cycle so that customers may use all the benefits they have paid for.If you would like to discuss your concerns about the membership, please call our ************************ at *************.Review fromRubi G
Date: 05/20/2024
1 starI have been staying at Aura3 20 for the past 4 months and it has been a nightmare. The negligence and unprofessionalism is handling the incessant wailing of a baby downstairs from me!!! Downstairs from me!!! Is just plain wrong and evil. They dont care and have done not one single thing about it. Do not move here. They sell you your unit and are done with you. Charm you in the door and forget about you. We have been kept up every SINGLE NIGHT by the non stop waiting of a small child below me for the past 2 weeks and almost every night since for the past 2 months!!!!! Nothing is being done. Nothing!!!!Aura
Date: 06/12/2024
Good afternoon, I am sorry to hear that your living experience has not been good. In writing to the Better Business Bureau, your complaint came to us, Aura, yet we do not in the rental industry. Thank you ****************Review fromChristopher B
Date: 05/08/2024
1 starI called Aura I had a fraudulent charge on my credit report with Experian And It was showing ******* on it and I never had ******* but they wont give me fraud assistance they wont help me Dispute the charge and told me that I Haft to do it on my own with the major credit bureausAura
Date: 06/12/2024
We sincerely apologize for the distress caused by the recent fraudulent activity. According to our records, our dedicated ********************** has already taken proactive steps to support you in reaching out to ******* and initiating the necessary procedures to address the fraudulent claim. As part of our guidance, we strongly recommended that you proceed with the dispute process by promptly submitting the required documents through *******'s official website. Additionally, we urge you to take the crucial step of filing a police report to further safeguard your interests and aid in the resolution of this matter. Rest assured, we remain committed to assisting you. Please call our ************************ at ************* if you have additional questions.Review fromAndre L
Date: 05/02/2024
5 starsThis is the best credit verification company I have ever used. We get daily alerts that are always timely and accurate. They offer an excellent service for a reasonable price.Aura
Date: 05/20/2024
Please let us ever know if we can do anything further to assist you, thank you for being a loyal customerReview fromKrishna J
Date: 05/02/2024
1 starI am having issues with customer service to resolve tech issues for the AURA app for my laptop. It has been almost 2 weeks, my Antivirus issue has not been resolved. I was told engineer will call to troubleshoot and resolve. No one called Me yet. Aura Case#******** created on 4/22 for the call I made on 4/20. Based on my experience, I would not recommend this AURA company services if you have expectations of tech issues being resolved in timely fashion and expecting updates on progress. Please stay away from this company.Aura
Date: 05/20/2024
We apologize for the inconvenience caused by the delay in resolving your app issue. Our records show that a tech support agent attempted to reach you to further troubleshoot the problem. We're here to assist you, so please call our ************************ at *************, and we'll work to resolve the issue promptly. Thank you for your patience and understanding.Review fromGabriel H
Date: 04/18/2024
1 starI am in the process of filing a compliant with the **** THis company is a scam. I have never been able to log in because security codes are never sent. I told them in writing that I want to cancel and they said no because I have to call in. Legally that is wrong. Im part of a big group that is working on a mass lawsuit against them. Horrible company **********************Aura
Date: 05/03/2024
We are sorry to hear that your experience with Aura didn't meet your expectations. We attempted to reach out to you via phone and email to address your concerns and provide options for cancellation. Unfortunately, our calls went unanswered due to a disconnected phone number and our emails may have gone unnoticed.We will honor your cancellation request. We have cancelled the membership and we will be issuing a check in the amount of $249.60 which you should receive within the next 30 days.If you have any other concerns, please call our ************************ at *************.Review fromBOB V
Date: 04/16/2024
1 starHORRIBLE!!! ON HOLD 30 MINUTES FOR CUSTOMER "**********************". UNABLE TO CANCEL. WHY CAN'T I RATE THEM AS NO STARS?Aura
Date: 04/30/2024
We want to start by saying how sorry we are that you experienced a long hold time when trying to contact us. We know how frustrating it can be. Our records indicate that you emailed us requesting cancellation, we attempted to reach out to you via email to provide options for cancellation. Unfortunately, our emails may have gone unnoticed, yet being you are still within the money back guarantee, we will honor your cancellation request and issue a refund back to the card ending in 3301 in the amount of $120. If you have any other concerns, please call our ************************ at ************. Thank youReview fromGeorge B
Date: 03/03/2024
1 starThis company is not a company you can trust. From the first day that I began using their services, my bank credit cards have been compromised and continue to be compromised. I have had to have my bank cards replaced several times since November of 2023. I will try to sue them for damages.Aura
Date: 03/20/2024
We are sorry your experience with Aura was less than satisfactory, we value our customers and exceptional service is always our priority. Aura Transaction Monitoring allows you to connect your accounts and set alert thresholds for each category (bank accounts, credit cards, loans, investments) so that we notify you of any large purchases, cash withdrawals, and balance transfers. If a transaction is flagged, we notify you of the amount, date, merchant, and bank account or credit card. If there is a charge you don’t recognize, we always advise to contact your credit card or bank immediately to dispute the charge.
Our records indicate that you requested cancellation on 3/3/24. Since you are on a monthly plan, it will remain open until the end of the billing cycle which is 3/20/24.
Thank you for giving us the opportunity to share information about the transaction monitoring feature.
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