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Business Profile

Cyber Security

Aura
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(833) 552-2123Email BusinessWrite a Review

About

Important information

Overview

Aura

250 Northern Ave Fl 3

Boston, MA 02210-2027

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Find a Location

Aura has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aura

      250 Northern Ave Fl 3 Boston, MA 02210-2027

      BBB accredited business seal

    • Aura

      PO Box 51550 Boston, MA 02205-1550

      BBB accredited business seal

    • Aura

      10 High St Boston, MA 02110

      BBB accredited business seal

    • Aura

      15 Network Dr 3rd Floor Burlington, MA 01803

      BBB accredited business seal

    • Aura

      PO Box 01580 Boston, MA 02201

      BBB accredited business seal

    BBB Accreditation & Rating

    Aura is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    BBB Rating

    A+

    Reasons for rating

    • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
    More InformationHow are BBB ratings calculated?

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    About This Business

    Aura provides comprehensive digital safety services, including identity theft protection, antivirus software, VPN, spam call protection, and parental controls. The company assists clients by monitoring online activities, alerting them to potential threats, and helping manage their digital presence. Essential features include credit monitoring with credit lock, online privacy assistance, and suspicious transaction alerts. Aura enhances user privacy by removing personal information from data brokers and enabling safe exploration for children through features like cyberbullying protection. Users can manage their passwords securely with Aura's password manager. The business provides services to residential and commercial customers.

    BBB Accredited Since: 7/19/1996

    Years in Business: 31

    Products and Services

    Antivirus, Credit Lock, Credit Monitoring, Cyberbullying Protection, Fraud Monitoring, Identity Theft Insurance, Identity Theft Protection, Online Balance, Online Data Removal, Online Privacy, Parental Controls, Password Manager, Privacy Assistant, Safe Gaming, Spam Call Protection, Transaction Alerts, Vault, VPN

    Business Details

    Local BBB:
    Better Business Bureau in Eastern MA, ME, RI & VT
    BBB File Opened:
    6/14/2023
    Business Started:
    5/19/1995
    Business Started Locally:
    3/24/2022
    Business Incorporated:
    9/15/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Names:
    Aura Company
    IdentityGuard
    Aura Pango
    UltraAV
    Betternet
    Aura Sub LLC
    Pango Group
    Pango Group, Inc.
    Business Management:
    Mr. Hari Ravichandran, Founder/CEO
    Neill Feather
    Number of Employees:
    500

    Additional Contact Information

    Principal Contacts
    Mr. Hari Ravichandran, Founder/CEO
    Neill Feather
    Customer Contacts
    Ms. Enriqueta Jara-Almonte, Call Center Manager
    Additional Phone Numbers
    Other Phone: (855) 993-3061
    Other Phone: (617) 322-0291
    Other Phone: (833) 552-2123
    Additional Email Addresses
    Primary: Email this Business
    Additional Websites
    pango.co/
    hotspotshield.com/big-gam...
    ultraantivirus.com/
    pango.co/
    Social Media

    Additional Information

    Program Participation
    BBB Community Patrons
    BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

    BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
    Business Categories
    Cyber Security, Computer Software, Identity Theft Protection, Network Security

    Latest Reviews

    • Barry R

      "I have repeatedly sent them emails and left messages on some flags form other services and no response. Also, the call service is extremely lacking and blocks call from non spam numbers and sometimes in contacts." ... Read full review

    • Neal L

      "I am extremely disappointed with my experience with Auras billing practices.I canceled my subscription about 6 days into the free trial period specifically to avoid being charged." ... Read full review

    • Alice T

      "I wish I could give a zero review. I signed up for Aura and suddenly couldn't use half of the streaming services I subscribed to." ... Read full review

    View all Reviews

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