Reviews
This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromSchirete Z
Date: 11/29/2025
5 starsBEST CUSTOMER SERVICE. A ********************** that values its customers. Just signed up and called twice with questions. Both time I got someone in the **** who didn't waste time like those overseas call centers, adressed the issue and found a solution. Wow. Hard to find someone that good nowadays. The product is superb.
Aura
Date: 12/01/2025
Thank you so much for this incredible feedback! Were thrilled to hear you had such a great experience right from the start. Providing fast, friendly, and effective support without long hold times or unnecessary steps is exactly what we aim for.Review fromVadim O
Date: 11/24/2025
1 starOn the day of annual renewal (in my case $399), I received an email that I've been charged and should have cancelled yesterday. Any attempts to resolve with the customer service lead nowhere. Extremely unethical.Aura
Date: 12/01/2025
Were very sorry for the frustration you experienced with your renewal, and we understand how upsetting unexpected charges can be. While Aura sends renewal notices in advance, we recognize they can sometimes be missed.
Our records show that ***, our Senior Support Coordinator, contacted you and that your billing concerns have been fully resolved. Your account has been closed and a refund issued. If you have any further questions, *** can be reached at **************, MondayFriday, 10 AM7 PM EST.Review fromTracie A
Date: 11/16/2025
1 starJust a monitoring system. You still have to personally fix the problems yourself with little guidanceAura
Date: 11/24/2025
Were truly sorry for the experience you had, and we thank you for sharing your concerns. We apologize for any confusion this may have caused. We want to ensure you have the full picture of our services, as it appears the comprehensive nature of our Identity Theft assistance may not have been clearly outlined to you previously. We have a team of specialists known as our ********************** dedicated to ensuring you dont have to go through identity theft alone. Our ******************** can help with contacting creditors to dispute fraud, reviewing reports and alerts with you, assigning a dedicated case manager to your case, and assisting with filing reports. If youd like to review any of these details or activate this assistance, our ************* Team is available 24/7 at **************.Review fromJames W
Date: 11/09/2025
1 starDo ************************** I purchased this service a year ago thinking it would help protect my identity and provide more online security. At $200 a year, its not cheap but I was willing to try it. Unfortunately, the service just wasnt worth the cost.When my subscription renewed automatically, I noticed the charge a day or two after it hit my bank account and immediately called to cancel. I was told it was too late apparently, I should have responded to an email that went to my spam folder. They said there was nothing they could do about the $200 ***********, a couple of months later (its November), I decided to cancel anyway so I wouldnt get charged again next year. But heres the kicker: if you cancel, you lose access to the services you already paid for! So its a Catch-22 if you stay, youre stuck paying again next year, but if you cancel, you lose what you already paid ****** make things worse, I tried logging into the app to see if there was anything I could fix myself, but it required an update, and customer service couldnt help me with that either.Bottom line: Dont buy this service. Once youre in, its extremely difficult to get out, and customer service is not helpful at all.Aura
Date: 11/13/2025
Were truly sorry for the experience you had and appreciate you taking the time to share your concerns about our refund policy. We understand how this situation could have been confusing and regret any frustration it caused.
When you contacted us, our team explained the terms of our renewal policy, but we recognize that the outcome was not what you expected. To ensure your concerns were fully addressed, a Support Enablement Coordinator reached out to you directly. During that call, we assisted you with logging into your account, and although you chose to proceed with cancellation, we have now processed the cancellation and issued a pro-rated refund of $178.29 to your original payment method.
We hope this resolution meets your expectations. If you would like to review any details or need further assistance, our ************* Team is available 24/7 at **************.Review fromSteven H
Date: 11/06/2025
1 starSo I signed up the aura to try to protect myself going forward. Trying to help myself and my credit score. My identity and so forth. It wasn't even about 30 minutes after signing up. I'll start getting spam call after spam. Call after spam call. I mean literally got so annoying all day so I called them of course! They said they knew nothing of why or how that I could be spam called all of a sudden out of the blue just because I signed up with them. But I could add call protection for another $60 or $60.99 or something that would stop that from happening. If that wasn't as obvious as a cactus in the desert. I don't know what was so I did ask for my refund. It says they are refunding me but I paid $130 for the year for someone to start spam calling me to death and upon asking about it I get told they can make it stop for another $60.99 for the year no thanksAura
Date: 11/10/2025
Were truly sorry for the experience you had and understand how frustrating it must have been to start receiving unwanted spam calls after signing upespecially when you were trying to protect your identity and credit. Please know that Aura does not sell, share, or distribute member phone numbers or email addresses to third parties, and we take your privacy very seriously.
When you contacted us, our team mentioned Call Protection as an optional feature to help reduce unwanted calls, and were sorry if that felt like a sales pitch instead of support. Our records confirm that your annual subscription ($130.97) has been canceled and a refund has been initiated to your original payment method. If youd like to review any details, our ************* Team is available 24/7 at **************.Review fromEkaterina K
Date: 11/04/2025
1 starI canceled subscription, because it didnt help with scammers call , its start blocking all the calls instead , including my doctor. And now after some time I cancel it , I start getting tons of scam on my gmail . TONS!!!! Never happened to me before , I guess they released my information such as phone and email to scammers websitesAura
Date: 11/06/2025
Were very sorry to hear about your experience and truly understand how frustrating unwanted calls and emails can be. Your feedback is important, and we appreciate the opportunity to clarify.
Auras Call Protection feature is designed to filter and identify potential scam calls, not completely stop them, which can occasionally result in legitimate calls being flagged by mistake.
Please be assured that Aura does not sell or share personal information such as your phone number or email with any third parties. We take your privacy and security very seriously.
If you need further assistance, please contact us at **************.Review fromScott K
Date: 11/01/2025
1 starDo not get aura. The web protection for kids did not work. The time limit for kids did not work. **** never responded to emails. Left phone message and never returned call. Please try another software if you are looking to protect your children from bad websites.Aura
Date: 11/05/2025
Were truly sorry that your experience with Aura was less than satisfactory. We value every member, and providing exceptional service is always our top priority. We also regret that you didnt receive timely follow-up from our support team thats not the experience we strive to deliver.
Our records show that ***, a Support Enablement Coordinator, attempted to reach you by both email and voicemail on 11/04/2025 to assist with your concern. Please feel free to contact *** directly using the phone number provided in his email if you have any additional questions or need further assistance. H*** be happy to ensure your issue is fully resolved.Review fromCrys G
Date: 10/23/2025
1 starThey refuse to give me a refund me after Id requested cancellation prior to auto renewal. I didnt authorize them to auto renew me. They do so by default. Deceptive. Money grabbers,Aura
Date: 10/24/2025
Were sorry for the frustration this situation caused. After reviewing your account, we confirmed that a renewal reminder was sent on September 3, 2025, and was opened. On October 3, 2025, you requested cancellation via email and were provided cancellation options. On October 16, 2025, you reached out through chat to cancel and were given the phone number to complete the process. Later that day, you called after cancelling on the website and requested a refund. Because the request came after the renewal processed, the refund was initially denied per our money-back guarantee policy. However, as a courtesy, **** honored your request, fully cancelled your account, and issued a $108 refund to the card on file. We apologize for the inconvenience and appreciate your understanding.
If you need any further assistance, our ************* Team is available 24/7 at ************** well be happy to help.Review fromMartin S
Date: 10/19/2025
1 starAura is a scam company.. I am told by the loyalty **** my renewal rate and then the full amount is deducted. My renewal rate was submitted but not approved...but the agent could help me at $108 instead of $60 as agreed. The entire loyalty department is busy. I am going elsewhere. As most companies these days once they have a billing channel they hope you will not notice. The irony is when I spoke with Aura the card on file had changed and I updated it being an honest American citizen with them on the phone.Aura
Date: 10/24/2025
Were very sorry for the frustration this situation caused. After reviewing your account, our records show that you enrolled in the Aura AV Intro Pricing Ultimate, Individual plan at an introductory rate of $59.99 on October 19, 2024. This was a first-year promotional rate, and the renewal price for the second year was $137.79.
On October 9, 2025, you called in to discuss the price increase, and we offered to keep you on the $59.99 price plan. Unfortunately, the plan change did not take effect, and you were billed the full renewal amount. You later called back to cancel.
Due to this error on our part, we honored your cancellation and processed a full refund of $137.79 on October 19, 2025. If you need further assistance, our ************* Team is available 24/7 at **************.Review fromT. B.
Date: 10/09/2025
1 starCancellation difficulty I tried to cancel, after I opened a new credit card and was never notified by them regarding this. What good are they if they do not notify me when a new credit card is opened. Called to cancel, was put on hold for ten minutes, transferred, to another **** who refused to cancel and kept trying to sell me until I screamed at her. I do not trust them and will follow up with credit card that I use to pay them. You should not have to go thru such difficultly, in order to cancel. STAY AWAYAura
Date: 10/16/2025
Thank you for reaching out and for sharing your experience. We sincerely apologize for the frustration youve experienced and truly regret that your expectations were not met.
We understand how upsetting it must have been to open a new credit card with Macys and not receive any notification about it. Please note that Aura can only report a new credit card opening once it has been reported to at least one of the major credit bureaus..
Monthly Aura subscriptions remain active through the end of the current billing cycle so members retain access to all paid benefits. In your case, your account will remain active until 10/24/2025, after which it will be fully closed and will not be billed again.
If you have any further questions or would like to speak with someone directly, our ************* team is available 24/7 at **************, and well be glad to assist.T. B.
Date: 10/19/2025
They do not have permission to use my credit card for services that they did not render. They cannot dictate to me when they will be billing my account again. I will contest it with my credit card co.which has been notified. What a SCAM accompany they are.
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