Reviews
This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRenee D
Date: 07/28/2025
1 starAura created an avenue for identity thieves to unlock my husband's credit. We are experiencing ID theft, communication interference, and phone number spoofing. It appears that the app nearty assembled all our information in one place to be stolen by people hacking our Internet and/or phones. No customer service. No refund. ********************** is a worthless and dangerous product
Aura
Date: 07/29/2025
We sincerely apologize for the difficulties you've experienced and recognize how disappointing this situation must be.
Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring.
At this time, were unable to locate an account based on the details provided. To assist you further and securely verify your information, please call us at **************. Our ************* team is available 24/7.
Your feedback is important to us. We look forward to speaking with you soon to resolve this and ensure your concerns are fully addressed.Aura
Date: 07/29/2025
We sincerely apologize for the difficulties you've experienced and recognize how disappointing this situation must be.
Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring.
At this time, were unable to locate an account based on the details provided. To assist you further and securely verify your information, please call us at **************. Our ************* team is available 24/7.
Your feedback is important to us. We look forward to speaking with you soon to resolve this and ensure your concerns are fully addressed.
Review fromTimothy M
Date: 07/19/2025
1 starI brought a year police, payed for it buy credit card, charge went thru, went to use service. Put in password, it would not take it, called customer service, I gave them information they ask for they couldn't get to work either, they then asked or my social security number which I refused. I would give them a -0 suggest you save your money an don't waste you time or moneyAura
Date: 07/21/2025
We sincerely apologize for the difficulties you've experienced and recognize how disappointing this situation must be.
Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring.
At this time, were unable to locate an account based on the details provided. To assist you further and securely verify your information, please call us at **************. Our ************* team is available 24/7.
Your feedback is important to us. We look forward to speaking with you soon to resolve this and ensure your concerns are fully addressed.Review fromMonica R
Date: 06/23/2025
1 starScammers. The people who are supposed to protect my money actually STOLE IT!!They TRIPLED my yearly payment without notifying me. The person I spoke to on the phone stated it was something new they were trying. Basically RAISING the yearly fee to see how consumers reacted to it. I cancelled membership starting AS OF THE DAY I CALLED, and asked for a refund. They refused to refund my money and left my membership open and, set to expire in 1 year. I did NOT agree to a $200+ payment which was 3x my normal payment.This company literally SCAMMED ME!!Aura
Date: 06/24/2025
We sincerely apologize for any inconvenience caused by your recent experience. At Aura, we are committed to providing exceptional service to all our valued customers
.
Our records indicate that a notification regarding the membership price change was sent to the email on file on March 31, 2025, prior to the renewal. We truly apologize if you missed this message.
Please note that your account has been closed, and a refund of $213.92 was issued on June 24, 2025, and credited back to the card on file in accordance with our policy.
If you have any additional questions or concerns, please dont hesitate to contact our dedicated ************* team at ****************** here to help!
Thank you for your patience and understanding. Once again, we apologize for the inconvenience.Review fromJerome S
Date: 06/04/2025
1 starAura hasn't worked right for the 2 months I had it. They charged me $59 for a year but then when I frequently called to say not working they canceled me but stated I canceled when I did not. Now they want $179. Not dependable. Recommend don't use.Aura
Date: 06/10/2025
We're very sorry for the trouble you experienced with Aura. Your recent interaction clearly fell short of the quality we strive for.
We've attempted to contact you twice, and we've also processed a full refund to your original payment method. We understand that your account was canceled due to a clerical error on our end, not at your request, and we deeply apologize for this mistake. We'd be happy to assist you with re-enrolling to ensure you can take full advantage of our services.
We value your feedback, as it helps us identify areas where we can improve our support and prevent similar issues for other members.
If you have any additional questions or concerns, our ************* team is available 24/7 at **************.
Review fromAllen B
Date: 05/19/2025
1 star**************** is nonexistent. I have been try to cancel the service which is not what I wanted. No on answers the phone. I guess I will cancel my credit card so they dont automatically renew.Review fromCharles R
Date: 05/17/2025
1 starjust spent the whole morning, 4 hours trying to buy aura and get it to wor. customer service is incompetent,after 8 calls during which youhave to give all your information each time, I jumped through such hoops as using edge as a browser,giving it a half hour, (three times)turning autofill off and on...it never ********** do they earn any money? I did give my info 8 times...Aura
Date: 05/19/2025
We sincerely apologize for any inconvenience caused by your recent experience with Aura. This experience clearly falls short of the high standards we aim to deliver.
Our records show that an offer to escalate your case to our dedicated Tech Support team was made, though it was respectfully declined. That said, your cancellation request was processed, and a refund was also issued to the payment method on file.
Please know that we take feedback like yours seriously. It helps us identify where we need to improve our support processes and ensure better experiences for our members moving forward.
If you have any additional questions or concerns, our Customer Care team is available 24/7 at **************.Thank you again for your time, and we truly regret the inconvenience you've experienced.
Review fromMark L
Date: 04/17/2025
1 starThe product works once and does not work again. Aura did provide great customer service with troubleshooting, but the device was not functional.Aura
Date: 04/21/2025
Thank you for contacting Aura. Were truly sorry to hear about the experience youve had.
However, we want to clarify that youve reached Aura LLC. Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring. We do not sell or provide any physical devices.
We recommend double-checking the companys website or email address to ensure you're contacting the correct business. Hopefully, this helps point you in the right direction so your issue can be resolved as quickly as possible.Review fromRobert H
Date: 04/09/2025
1 starThe company failed to notify me that someone had placed their name as a additional credit card holder. Further without any proper notification they renewed my service, charging me $119 for a company I no longer wanted to have protecting my identity and credit. I reached out to them and their response was essentially we are sorry but we don't provide refunds and did not respond regarding why I wasn't informed when som attached their name to my credit cardAura
Date: 04/15/2025
Thank you for reaching out to Aura. We completely understand how frustrating this experience must have been.
We sincerely apologize for any confusion or inconvenience caused. While we did attempt to contact you regarding the additional card member that was added to your credit card and to discuss your refund request, unfortunately, we were unable to connect.
Although your cancellation request was submitted after the renewal, weve gone ahead and issued a courtesy refund in the amount of $114.75. Your account has been fully canceled, and no further charges will occur.
If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** were here and happy to help.
Review fromAmy K
Date: 03/13/2025
1 starI was charged twice for annual subscription and refunded once (for the cheaper one). They have closed my account so I have no access and no identity fraud protection but still being charged $264.71. I have called them several times but am never able to speak to someone who can help. I have disputed with my credit card and will file a BBB complaint as well. My advice is to stay away from this company.Review fromE. C.
Date: 03/09/2025
1 starI signed up for a 7-day trial with Aura in 2023 and canceled within the trial period. Despite canceling, I have been charged annually for THREE CONSECUTIVE YEARS (2023, 2024, and *****) at $180 per year for a service I never used beyond the initial 7-day trial.Each year, I've had to spend hours on the phone and sending multiple emails to get these unauthorized charges reversed. The pattern is always the same:Discover an unexpected $180 charge on my credit card Contact customer service Be told various excuses about why the cancellation "didn't take"Fight to get my money refunded In my most recent interaction (March 2025), their "24/7 customer support" representative claimed they couldn't even process a cancellation because I "don't have the service" - while simultaneously charging me $180 for said service! This circular logic is clearly designed to make cancellation nearly impossible.This company appears to operate on a business model of making cancellation difficult and hoping customers won't notice recurring charges. Their practices potentially violate consumer protection laws regarding unauthorized billing and subscription renewals.I strongly caution any consumer against providing billing information to this company. If you do try their service, document all cancellation attempts thoroughly and monitor your credit card statements carefully, as they may continue charging you for years despite cancellation.I am filing this complaint after three years of the same issue recurring annually. This represents a pattern of behavior, not an isolated incident.Aura
Date: 03/11/2025
We sincerely apologize for the frustration and inconvenience youve experienced regarding the Aura subscription charges. As there are multiple companies with similar names, its possible you may have contacted the wrong Aura company. To assist you more effectively, please check your billing statement for a contact phone number associated with the charge.
To resolve this matter as quickly as possible, please call our ************************ at ************** and reference Case #*******. You may request to speak with a supervisor who will personally assist you in finding a resolution.
We appreciate your patience and look forward to assisting you.
E. C.
Date: 03/14/2025
This is the correct Aura. I just confirmed again and have been dealing with your customer support.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.