Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

• 

  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210

• 

  Zipcar

  191 2nd St San Francisco, CA 94105

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  Zipcar

  654 Seymour St Vancouver, BC V6B 3T4

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  Zipcar

  205 - 147 Spadina Avenue Toronto, ON M5V 2L7

Review Details

• Review fromAbena G

  Date: 10/12/2024

  1 star
  On 09/27/2024 I had a rented **** Transit vehicle break down on me. Thank goodness I had insurance so I called for roadside assistance. I was in the middle of a move so the vehicle is filled with my personal belongings. The vehicle was towed and at first they attempted to charge me $191.20 for a broken key fob to which I responded that I handed the key to the driver that was handling the tow. Once informing them of that fact, they apologized and issued me a $35 dollar driving credit. At first I was supposed to retrieve my items on 10/01/2024 and they booked the same vehicle to finish my trip and drop off my trapped items. They then canceled that booking saying that the vehicle is still under maintenance and not available. Fast forward to 10/06/2024 I booked a similar unit to go retrieve my items. I booked this trip the day before on 10/05/2024. I contacted the expert to let them know and they agreed. They then sent another email to tell me the place was closed on Sunday that I did not see and had me go to the location wasting my money. The expert email correspondent then did not respond to my email until 10/08/2024 from 10/05/2024. I had to call and get a refund and driver credit. I attempted to repeat the process for 10/07/2024 but was delayed due to not receiving drivers credit. On 10/08/2024 I attempted to retrieve my items and they said they could not because the email expert who did not respond to my email since 10/06/2024. I showed up and was denied entry to the vehicle because they could not unlock it. I again scheduled for 10/12/2024 and was once again denied entry due to a dead battery though it had just came out of maintenance. I spent 4 hours trying to contact customer service and a supervisor they hung up about 3x. After talking to a rude agent, I spoke to a supervisor who only gave me an extra hour to finish a task. I needed 90 minutes to complete and they are now trying to charge me ***** late fee for again setting me up for a 3rd time to waste my time

• Review fromShaqulla B

  Date: 10/11/2024

  1 star
  Company overcharged my account. After I called because they had emptied my account and I wouldnt be able to get to work because of the overcharge I was told there was nothing they could do and I had to wait for the charge to clear. I was then locked out the vehicle and charged for a late return. I was also told it was my fault. I was never offered an accommodation or assistance for the inconvenience just told I was out of my money and a ride.

• Review fromCandice B

  Date: 10/03/2024

  1 star
  Zipcar canceled my membership without my authorization with no explanation. Next I had to renew my membership. Then zipcar greatly over charges their customers for late returns. I was charged $291.01 for a first time mistake of a late return of 5 1/2 hours and the company was aware that I booked the same car. The rate per day still doesn't equal to that amount and I was forced to pay upon requesting to speak to a supervisor or official company superiority. This was an honest mistake yet zipcar do not spare no one including mistakes.

• Review fromRichard C

  Date: 09/30/2024

  1 star
  My daughter is a freshman in college and she created an account with **********************. Shortly after doing so, she realized the accidentally applied for a general account rather than a student account. She deleted her account and then tried to create a student account. The account would not create so she called customer service asking for help and was told it is impossible to create another account once an account was deleted. I followed up the call with one of my own asking for clarification and assistance. I was rudely told that is was "impossible" to create another account once an account was deleted and that my daughter will not be able to use ZipCar services. I asked to speak with a supervisor and was denied that request. I am very disappointed in their lack of customer service and unwillingness to help with such a simple request.

• Review fromNaiqiu Z

  Date: 09/10/2024

  1 star
  In 2018, I made a phone call to cancel my membership, and from 2018 to 2022, I have never been charged for fees related to my debit card associated with Zipcar, and I can prove this by submitting my account records. I attempted to get help but was notified that my account had been permanently suspended. I had indicated at the time that I had called Zipcar in 2018 to request to discontinue my membership, but customer service asked me to provide proof of my call, and as someone who has changed carriers, my cell phone number, while unchanged, is no longer available from my current carrier to provide a record of it. And I think the very thing of asking a customer in 2022 to prove that he applied to cancel his membership in 2018 is very unfair. I have been inquiring about possible evidence off and on from 2022 until now, and I can now formally inform you that I have relevant evidence to support that I canceled my membership in 2018. First of all, the account corresponding to my card has no Zipcar debit history since 2018, but Zipcar's customer service stated that $35 for each year of membership prior to 2022 was charged sucessfully, which conflicts with my spending history. I applied to cancel my membership in 2018, so I shouldn't have any spending history on Zipcar for at least the three years *********, and my bank statement proves that I have no relevant spending history, so how did Zipcar's customer service indicate that the chargebacks for ********* were successful? If the chargeback was successful why is there no record of it on my bill? Also, why can't the chargeback continue on my card in 2022?

• Review fromEkua A

  Date: 09/09/2024

  1 star
  unsafe and dirty cars. **************** has been outsourced to a foreign country and they are out of touch and untrained since they can't understand the location of the cars. Was locked out of a recent car I rented. All previous cars have been dirty and obviously been in car crashes previously. Have used Zipcar for over 10 years and recently re-opened account due to current work. The car issues have left me feeling disgusted and unsafe. This company needs a serious operational overhaul.

• Review fromZulma D

  Date: 09/05/2024

  1 star
  **************** ***** why employee or source this service to other countries?! Why are these calls recorded for QC?!Why they argue with the customer after the matter was already cleared and you was given a confirmation that your account was going to be credited?!!! Why do CS agents argue with you and make you curse them out!Why is this company still operating with these rates?!Why I have to wait for repairman 4hrs to unlock the vehicle?! Why they still around if havent turned a profit?!!!! Stealing our money!!!!Why they dont want to give their operators number as Sky op#*****?! Please look into this company ??

• Review fromViola B

  Date: 08/28/2024

  1 star
  They said my account was delinquent as a reason for termination but I was all paid up and they could not provide proof of the delinquency. I see they will continuously take money from people for application fees and continue to deny which is probably how they make their money.

• Review fromTaNesha S

  Date: 08/13/2024

  1 star
  Worste customer service ever. NO customer care. ??. After reserving an electric vehicle 3 times ... I was finally given one that was not charged and told it was my responsibility to charge it. Wow, at the start of the trip? So I paid to rent a vehicle and then I paid to charge a vehicle that took 10 hours of my 24 hour rental period. They had no empathy for the situation and then deactivated my account for questioning their customer service ethics. Worsted service ever.

• Review fromLeon S

  Date: 08/09/2024

  1 star
  They straight up robbed me for 40 bucks told me 30 for the car I pay then said I have to be approved took 3 days which I missed the appointment then took 9 for monthly when I never used there service it's misleading and they refused to refund me they are legal thieves get a car now they say they take your money and say na u gotta be approved u should be approved before charged I'm starting a lawsuit class action should be able to be no stars because one star is still a star