Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

• 

  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210

• 

  Zipcar

  191 2nd St San Francisco, CA 94105

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  Zip Car Rental

  6019 W Central Ave Toledo, OH 43615

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  Zipcar, Inc.

  191 Peachtree St NE Ste 3200 Atlanta, GA 30303

Review Details

• Review fromRene D.

  Date: 01/07/2023

  1 star
  The worst experience with customer service. Card and app. Not only once but twice that paying a membership and Im not able to gain access to a vehicle. App didnt work or the card to access the vehicle. After being a member for over 7 years I decided to cancel my membership. Cars are filthy and the company itself is irresponsible. Would suggest using another rental company even if its more expensive.

• Review fromZhexin S.

  Date: 01/06/2023

  1 star
  I have been a member with Zipcar and used its car several times until I got involved in a minor accident. Then they just suspend my account and keep charging me monthly membership fees! They don't even want to guarantee that they'll refund me. And every time you email them you always get the exact same answer, which is useless. So save you some money and time and don't use this app!

• Review fromSimone W

  Date: 12/29/2022

  1 star
  I have been a member with Zipcar for years prior to this year I restarted a new membership recently in the past two months I have had two vehicles one looked like someone throw up in it and was dried like it been there for a long time and smelled terrible which i Than had to clean so I could enjoy my reservation .........ok now to my most recent one I had on December 23rd 2022 from 3:30pm to 11:30 pm I brought the car back around 9 after doing some last min Christmas shopping & went home, Now two days later on Christmas 12/25/2022 I get a text message saying that the car has not been returned to its home location, I look n reply saying I returned the car even earlier than my reservation time and clearly still the representative goes ************* with me asking if I bought it back to its home location or somewhere in the area and like I said I have had Zipcar in the past so I know you have to bring it back to where you pick it up from she than says ok I'll send a team member out to check the vehicle is in its home location and if she had any more questions she would contact me now than again three days later from the 25 now the *********************************************************************************************************** for missing keys for 284. And change which I am very upset about because this cannot be real at all I canceled my subscription and I will be looking into taken some legal action because I feel like they just wanted anyway of getting some kind of charge from me this is very unfair!

• Review fromJason N

  Date: 12/28/2022

  1 star
  No **************** Would not recommend. They charge a whole day's fee for being 12 minutes late! That's $165 for 12 MINUTES The CSR's hold you on the line for hours and then tell you they can't help or they cut you off entirely faking like the line is breaking up.

• Review fromToby T

  Date: 12/18/2022

  1 star
  I have been a long time user of **********************, and I guess the takeaway I have is that it is great as long as you don't encounter any problems with the car. If you have a problem, they follow up takes forever. Calling for support is like banging your head against a brick wall as you have to explain the issue again and again and again. The unlocking mechanism on the car i was using stopped working. I had groceries in the back and it was in a parking garage. It was impossible to work with them to resolve the problem and retrieve any non perishable items that were still good. It took two weeks for me to get them back, with half the items not usable. I am still waiting for the last of the reimbursements a month later! Terrible service. I will not use them again.

• Review fromRod G

  Date: 12/16/2022

  1 star
  Steer clear of Zipcar.I had a Zipcar membership for years. Almost every car either reeked of cigarette smoke or was covered in pet hair. Once we found a car had a completely flat tire on pickup. Plans ruined. Last straw was a $50 "late fee" for a ********************************************************* the middle of a winter storm. No one else was around waiting for a car. It's as if they've never rented cars before, and don't know what the process is like. If you do a search on ******** or other review sites you'll see many similar experiences.So long Zipcar.

• Review fromMary C

  Date: 12/08/2022

  1 star
  Horrible experience. The zipcar my freshman in college daughter used in Northridge broke down on the way home and she had to wait over two hours at night for someone to come help her. Never use them! I would give them a zero if I could.

• Review fromJohn F

  Date: 12/03/2022

  1 star
  Zipcar is bait and switch operation and then won't refund registration fees. Avoid.

• Review fromMJ C

  Date: 12/03/2022

  1 star
  I booked a trip on 11/22/22. The car was in the most disgusting condition I've ever seen. The interior console and seats were covered in oil, and a shattered bottle of LUBRICANT was left inside along with trash and debris. The interior smelled rancid. Completely unusable.I immediately reported the issue to Zipcar with photos but got no response. I was stranded in a parking garage with no other options, and had to pickup my elderly parents at the airport, so I had no choice but to try and wipe down the car and use it. It took me 30 minutes to clean the interior enough to make it driveable (though still disgusting and smeared with oil).When I returned the car, I reached out to Zipcar again about the issue. I was told that a refund is not possible because I chose to use the car - even though my initial report was ignored and I obviously had no other options. They offered an insulting $2.50 credit. I was then charged $50 extra for a late return - because I had to spend 30 minutes cleaning lube and trash from car.I've instructed my bank to block any charges from Zipcar and do not plan to pay their demand. I cannot imagine that Zipcar management thinks this kind of customer service is acceptable or healthy for the company's public image. But clearly the customer service team has been told to not issue refunds under any circumstances, no matter how egregious the issue. Perhaps a smart revenue savings measure in the short term, certainly a bad long term strategy for customer retention, as evidenced by the company's poor earnings and lack of profitability in 22 years.

• Review fromEl L

  Date: 11/27/2022

  1 star
  the whole company is based on false advertisement. they charge for a discounted college student membership but company failed to say that you will ONLY get the "cheap" rates IF you book your zipcar near your listed college. if you book near your home or anywhere your membership rate DOES NOT APPLY.Also rates depends on day, time and holidays, so even if you have a membership you will not get the low rates of your membership because of these factors. so what is the point of paying for a membership?I called customer service to ask about it and employees are not informed about this scam. Over the recent years Zipcar fails to keep the cars clean, always dirty, smelling like cigarettes or weed.