Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar

  654 Seymour St Vancouver, BC V6B 3T4

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  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

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  Zip Car Inc

  717 D St NW Washington, DC 20004

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  Zipcar, Inc.

  191 Peachtree Street NE, Suite LWL01 Atlanta, GA 30303

Review Details

• Review fromVanessa R

  Date: 04/11/2023

  1 star
  Do not use zipcar. I cancelled my membership months ago and didn't know I was still being charged. They continued to bill me and now they refused to refund my money. Terrible customer service.

  Zipcar, Inc.

  Date: 04/13/2023

  We have reached out to the member and refunded the applicable fees.  

• Review fromThomas H

  Date: 04/10/2023

  1 star
  Someone called when I was doing door dash and said they were DoorDash Support. That I needed to sign up to zipcar and I didn't. And then they started to drain my bank account they are nothing but scammers

  Zipcar, Inc.

  Date: 04/10/2023

  This complaint is connected to DoorDash as member does not have an active account with Zipcar.  

• Review fromMick S

  Date: 04/10/2023

  1 star
  Its really such a bad company! I applied, waited 5 business days, still under review, I canceled. Thought what company needs 5 days to verify you. Then in a chat on ******* with Support i get told I got approved 2 days ago but now I cancelled and cant re-aply. I said: i never got info about this and now I cant re-apply because I decided to cancel?? Is it like you are angry that a customer decides to cancel? I could not believe it and made a new application. Failed. I made a new one. Failed. A third one. Failed. Just as a reminder. I had been Zipcar customer already before like 2-3 years ago. Oh wonder I got approved. But now I have no chance at all get always denied. Thats a scam in my eyes! You approved me few days ago and now I am no longer eligible? If a customer with a valid drivers Licence ( are you even able to check this or do you just look pictures??) and tens of thousands of cash in his bank account, 1 moving violation in the last 7 years ( yes I drove into a bus lane at 3am in the night to check a noise coming from my car ) is not eligible few days after he was eligible, than this SCAM and you always take the 25 plus 9 dollar fee. I would love to know how many customers are you not approving but taking their money, looks like a easy way to make money. I feel like this is part of their business. Be aware of it, their whole drive within minutes is not true. Most most people need to wait several business days. And then dont get approved because they maybe cancelled on their own. This is Zipcar!

  Zipcar, Inc.

  Date: 04/10/2023

  Member applied with a temporary license which is not accepted per member contract.   Refund of fee was done as one time courtesy.  

• Review fromTracey W.

  Date: 04/05/2023

  1 star
  Last Saturday, I decided to renew my membership with Zipcar. After I have been approved, I checked on line for cars available in my area. I tried days ahead, even weeks ahead. There were no cars available anywhere. I called and expressed my frustration with them. They said, there is never any cars available in my area. Its always booked. So it makes it impossible for me to get a car. In short, they were not able to provide a car for me anywhere except places far from *********, **. I told them that is not convenient for me to do especially if I have to run errands in my area for a couple of hours. I asked that I get my $40.00 back and they said they can only give me back $10 for monthly membership fee while the other was just fees and tax. They are not able to give me car at all and yetso why should I spend and lose $30.00 if they can not provide cars for their members.

  Zipcar, Inc.

  Date: 04/10/2023

  We have reached out to the member and refunded the fees as there are no cars in her area.  

• Review fromMartha M

  Date: 03/18/2023

  1 star
  Third time in three months the car I rented for a day of errands on a Saturday is not in place, and this time they couldnt even get a car nearby to replace. Absolutely never using them again. Completely unreliable.

• Review fromDeniece W

  Date: 03/12/2023

  2 stars
  The cars are okay, but they have horrible customer service. I booked a car today and cancelled my reservation before the time that would cost a cancellation fee. When I cancelled, it said the cost to cancel was 0. So then I look at my account and I was still charged for the reservation, but I was getting a refund. The refund takes 2 to 3 days and since this is the weekend, I guess I won't get my money for a few business days. I called customer service to ask why they couldn't just reverse the charge. I wouldn't have cancelled if I thought I would still be charged for it. The representative just kept repeating the policy about the refund like I was an idiot. They outsource their customer service to India I believe, and they aren't necessarily rude, but just completely unhelpful. Any other business knows how to waive fees or give refunds to keep customers happy, but the people at Zipcar are unyielding. They are so strict about their rules and even when you ask to speak to a supervisor, they tell you the exact same thing.

• Review fromLeslie W

  Date: 03/01/2023

  1 star
  A bunch of crooks. Do not lets them have your credit card information. They will drain your account.

• Review fromRobert K

  Date: 02/14/2023

  1 star
  Relatively new user to **********************. After quite a few rides, I received an email that my account was being closed due activity that was deemed disruptive. Ive reread the community agreement and all the fine print many times and still could not find out what rule I may have broken. I understood that my account would be closed and stay that way, they said this was an irreversible decision, but I did not want my account back, I honestly only wanted an explanation as to what I did wrong. After many calls and emails, I kept getting the same answer. We cant tell you what you did wrong. , This decision came from higher up, and we cant explain what the reason was. Answers like that. No one even gave me a phone number or an email to a supervisor or manager or anything. Kinda *****. I really only want to know what it was I did wrong so if I attempt to use another transportation service similar to this, I wouldnt want to s**** up in the same way, but they wont even tell how I messed up, so how am I supposed to know???-*********************

• Review fromDiana K

  Date: 01/24/2023

  1 star
  I have been a zipcar member for ages. This year 2023my monthly membership is being taxed (zipcar explains it as operating costs). So my $50 monthly fee is $54.50. When I make a reservation I am taxed again. Im being taxed twiceis this even legal? I am curious to hear back from someone on this matter. Thanks.

• Review fromKV M

  Date: 01/17/2023

  1 star
  Just make sure you never travel without the physical Zipcard. I was running errands, walk out of the store and all of a sudden the car is "offline," thus locked and I am unable to get in. I call customer service thinking they can unlock it remotely. They cannot. The guy said he was going to call Roadside Assistance, put me on hold and then ultimately hung up. I had to take an Uber back to my house, pick up the card, and Uber back to the store. Meanwhile, I called customer service again and asked that at the minimum could they refund the cost of the trip? The response was that it needed to be escalated. Huh?? So the car goes offline, by no fault of mine, I'm standing outside in 30 degree weather waiting for this customer service guy like 30 mins for him to ultimately hang up the call. **************** is TRASH. This service is unreliable and they really need to make some changes. Clearly I should have read the myriad one star reviews before signing up. I repeat, UTTER TRASH.