Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Zipcar, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

• 

  Zipcar

  654 Seymour St Vancouver, BC V6B 3T4

• 

  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

• 

  Zip Car Inc

  717 D St NW Washington, DC 20004

• 

  Zipcar, Inc.

  191 Peachtree Street NE, Suite LWL01 Atlanta, GA 30303

Review Details

• Review fromYi L

  Date: 05/22/2023

  1 star
  Zipcar rejected my application even if I have a valid license. They are indeed modern thieves that steals $25 from their customers without providing any service. Seems like that is what they always do to their potential customers. I have seen many complaints like this on social media, and I will help spread the word using my knowledge as a marketing expert. I understand how much it will cost to cover this negative WOM. I hope such practice can help them understand the cost of earning a free $25 is more than 100X of $25. Listen, Zipcar managers, my friend, I do not care about losing $25, but you should care about making your potential valued customer losing $25.

• Review fromJames A

  Date: 05/15/2023

  1 star
  I had a very bad experience with Zipcar this past Saturday, May 13th that was not remedied. I reserved a rental for 1pm. It was raining. Once I got in the vehicle and loaded it, I realized the rubber material on windshield wiper blade was detached. I called for a new car and stood in the rain, with my possessions sitting on the wet ground, while a customer service created a new reservation. I was told that we had to end the call for me to move onto the new car. We ended the call. When I attempted to start the next car, it would not start. I called for a new car. The customer service representative, suspecting some sort of malfunction between the Zipcar app and the vehicle, had me go through several minutes of tooling with the car and the application rather than immediately create a new reservation. I was then put in a third car, which worked. This process took about ***** minutes in total. I stood outside in the rain on call with customer service, at times on hold, for much of this. My reservation was extended 1.5 hours, that is, I was given that day an extra ***** minutes that I did not need. The seats in the first two cars were truly covered with liquid staining. I can provide photos.I requested a future credit to compensate for this experience and was denied. I was told that because I was previously given a credit for a different bad experience that another credit could not be given, that Zipcar's policy is that more than one credit cannot be given with some number of days. This is unnerving. Each of these experiences were the fault of Zipcar or another customer, not mine. I received that prior credit when a car I reserved was not returned by the prior driver and no other cars were available at that lot. The only available cars were a ways away, and I was already delayed by the incident. I decided to give up on my plans for the day and go home. This also has happened once before - I did not request any credit for that incident.

• Review fromNathan J

  Date: 05/10/2023

  1 star
  On November 14, 2022, I had a car reservation that was located on a university campus. When it came time to end the ride, other cars were occupying the Zipcar-designated parking spots, and all other parking spots were occupied. The closest parking spots were off campus and at least half a mile away, so I left the car in a handicapped spot that was right next to the Zipcar parking spots. I immediately called support and confirmed that they were okay with this and that no fees would be charged if any happened. They said that this was okay, so I left the car there. Zipcar claims that in these situations, you should call them and they will direct you to alternate spots, but when I called, I specifically mentioned that it was a handicapped spot and the support member did not specifically tell me that this was not allowed and that I would be responsible for any violations. 6 months later, on May 9, 2023, I was hit with a $440 parking violation due to this, and when I escalated the incident, I was denied a day later with the blanket statement, "As you were the last member to use the vehicle prior to the ticket and did not find proper legal parking, you will be responsible for the cost of this ticket." Keep in mind that this ticket was issued on November 15, 2022 and contestable and less expensive up until March 21, 2023, but Zipcar deliberately did nothing about it, since the way they constructed their policy allows them to just charge the card on account directly for any fees, allowing them to place the whole burden of the ticket, however much it may be or grow by, onto the customer and pocket the $30 violation fee they charge every time. Also, given that this situation probably does not occur too often, I feel like customer support was very misleading and did not provide me with the correct instructions.

• Review fromQuiana B

  Date: 05/08/2023

  1 star
  I rented a Zip car on May 7th, 2023, but left a bag of over $300 worth of products in the vehicle which were later stolen. Zipcar refused to disclose the name of the last person who rented the vehicle and representatives were unhelpful in resolving the situation. Despite recorded calls and my efforts to locate the stolen items, they have not been recovered. Seeking assistance and urging Zipcar to take responsibility for the safety and security of customers' belongings.More info here: *************************************************************************************************

  Zipcar, Inc.

  Date: 05/09/2023

  This individual is not a member of record with Zipcar.  

• Review fromKrystal M

  Date: 05/03/2023

  1 star
  I was promised I wouldnt be charged when I arrived back 2 mins late. *** and gentlemen, I need a few minutes to get my things out our head locked when I was in the vehicle explaining the situation and it took him 45 minutes to add a few minutes onto simply avoid the car line going off. Which the car alarm went off more than once at 1:30 in the morning and I told him I wasnt getting out to ensure that that would not happen and it did. Two days later I was charged and taken from debit card $65 that I was promised and asked three times that I wouldnt be charged and then they removed me from even using the service. No one will call the recording of the car, and they just dismiss me every time in the amount of money Ive spent with them in that time. Thats what upsets me the most as I was a good customer who spent quite a bit to get where I needed to go give him my circumstances . They dont listen nor care about customers after calling several times to work it out and no one person pull the call. ***** and dont trust what they say. Horrible customer service.

• Review fromTonya P

  Date: 05/01/2023

  1 star
  Zipcar is a RIP OFF! the price daily for a car is LUDICROUS and they should not be in business. I requested a refund for the $26,94 and they refused to oblige. I do not recommend this service to anyone and further more the better choice might be to use another company that is more reasonable. But it seems no matter what you will get approved just to incur the fee for applying

  Zipcar, Inc.

  Date: 05/02/2023

  We have reached out to the member regarding this issue.  

• Review fromseulkee y

  Date: 04/25/2023

  1 star
  I am writing to file a complaint against Zip car for their unreasonable and uncooperative behavior in two separate incidents.Incident 1: On March 5th, 2023.I experienced a hit and run accident while using their rental car. The car was severely damaged with the door not closing properly, forcing me to hold it with my hand to ensure my safety while driving from the accident site to the return location. When I contacted their customer service representative to report the incident, instead of assisting me, they persistently pressured me to return the car by a specific time. Their lack of cooperation and empathy during a stressful situation was highly unprofessional and disappointing. This pressure from the representative left me with no choice but to drive the damaged car myself, putting my safety at risk.Incident 2: On February 7th, 2023. I rented a car from the company, but they failed to provide an updated access code for the parking lot gate where the car was located. Although I managed to access the car with the help of a passerby, I contacted the company and requested that they update the access code information. However, they did not take any action until the time I returned the car. As a result, I followed their instructions to park the car near the parking lot when returning it. A few months later, they charged me for a parking ticket. I requested a refund, but after initially agreeing, they later denied my request via email.These incidents reflect poor customer service and unreasonable behavior on the part of Zipcar. I have attempted to resolve these issues directly with the company, but my efforts have been unsuccessful.

  Zipcar, Inc.

  Date: 05/02/2023

  We have reached out to the member to review the issues contained herein.  

• Review fromDemond T

  Date: 04/22/2023

  1 star
  I have never received a clean car from zipcar or one that doesn't reek of Marijuana and there's never been compensation for those things ever.

  Zipcar, Inc.

  Date: 05/01/2023

  We are unable to locate an account under this name or email in our system.  

• Review fromEdward S

  Date: 04/18/2023

  1 star
  Zipcar is by far the worst company to work for and or rent a car from. They treat customers and employees like they are noThing. Their cars are total c*** and always have problems. If you cancel your membership they will continuously keep billing you. Do not give them any of your information. Their customer service is a complete joke. I repeat do not ever rent a zipcar. Without **** carrying them they would absolutely be nothing. Spend the extra money and rent a car from a real rental car place.

  Zipcar, Inc.

  Date: 04/20/2023

  We have been unable to find a member or employee, past or current, with this name.  

• Review fromC. P.

  Date: 04/14/2023

  1 star
  Horrible business ethics and even worse customer service. Half the time youre gonna get someone who doesnt know what a car even is. The crazy up charge for paying tickets is a big scam. Rates are OK but horrible, horrible business overall.

  Zipcar, Inc.

  Date: 04/19/2023

  Member was charged the deductible after accident damage in accordance with the plan.  

  C. P.

  Date: 04/20/2023

  VERY FUNNY THAT YOU MENTION THAT, AS I SPOKE TO THE INSURANCE COMPANY MYSELF! I COULD HAVE LOST MY LIFE BECAUSE THE PREVIOUS CUSTOMER FAILED TO MENTION THERE WAS ISSUES WITH THE **** YOU ARE SO CARELESS AND MONEY HUNGRY THAT YOU WILL CHARGE SOMEONE FOR AN ACCIDENT THAT WAS CLEARLY NOT THEYRE FAULT GIVEN PROOF. ZIPCAR IS SO CARELESS AND EVIL DONT TRUST AT ALL! HORRIBLE COMPANY. NOT AMERICAN STANDARDS THATS FOR SURE!! THE INSURANCE COMPANY CLOSED MY ACCOUNT AND ALSO MENTIONED THE EVER POPULARITY OF ZIPCAR AND PREVIOUS CUSTOMERS.