Reviews

This profile includes reviews for Byrna Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Byrna Technologies Inc. has 3 locations, listed below.

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  Byrna Technologies Inc.

  300 Ballardvale St Andover, MA 01810-5929

  
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  Byrna Technologies Inc.

  2033 Kelsey Ct Fort Wayne, IN 46818

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  Byrna Technologies Inc.

  100 Burtt Rd Ste 115 Andover, MA 01810-5915

  

Review Details

• Review fromMike P

  Date: 04/12/2023

  5 stars
  I had a problem with an order I was trying to place. I tried 3 times to place the order.Each time the website had some sort of locator in use. It kept changing my address to what it thought it should be and no way to change it back to the correct address. I finally left a note in chat asking for help. A very nice women had called named *****. She ran into the same issue and tried all kinds of things. In our conversation (which was really pleasant) I was asking many questions and she provided so much info for me. I ended up adding to the order protection for my wife and changed a couple things both saving money and getting what I really needed. Had this not happened to me, I would not have realized the order I had was good but this was much better for less money. Thank you ***** for all your help on my issues and educating me more on the products. You get an A+ in my book and the company should be glad to have you with them.****

• Review fromJeff C

  Date: 04/10/2023

  5 stars
  Ive contacted BYRNA with a question regarding their product. I didnt expect an answer so soon. It tells me they are serious about their products and service.. I will buy from them. What counts for me is the service. Everyone sells these products but not everyone provides quality service. Sincerely *****************

• Review fromRobert P

  Date: 04/07/2023

  5 stars
  Had a shipment that was delayed by the shipping company. No fault of *****, but they took it upon themselves to replace the item. At no cost to me. Even when the original item eventually showed up and I offered to pay for both items. What a breath of fresh air it is to deal with someone like ***** who treats you like a valued customer. Thank you ********************** and *****.

• Review fromBen B

  Date: 04/06/2023

  5 stars
  This is a big purchase for my wife and I. We had a lot of questions, and any time I've called, their knowledgeable customer service team answers quickly, and patiently spends the time with me to answer all of my questions thoroughly. We had made a purchase, and after the product was delivered, we decided to purchase a different variation of it. Their return policy is straight forward, hassle free, and very easy. Thank you Byrna for your prompt and professional service!

• Review fromWarren W

  Date: 04/04/2023

  5 stars
  Great customer service. I made a typo error on my order so I didn't get a confirmation of my order. I tried on line and things were more confusing so I called and reached *******************************. It was only a few minutes until closing but she helped me until the situation was resolved. She provide a tracking number and my Byrna order arrived today. Extremely happy with my first (not last) experience with Byrna and ********* as a voice for the company.****************

• Review fromPaul W

  Date: 03/31/2023

  5 stars
  Excellent product and excellent service! The customer service representative, *********, went above and beyond to understand the problem, work on my behalf with her supervisor, replace the part (magazine) that needed to be replace. This was done all with a day or 2. Great company and great people working for the company!

• Review fromsay c

  Date: 03/30/2023

  5 stars
  Thank you ********* for an amazing customer service!!Easy and fast service. ********* took care of me

• Review fromMarc L

  Date: 03/28/2023

  5 stars
  I was totally impressed to receive not only a spare s**** to replace a stripped one, but the entire booster unit.Since the beginning when I received my SD and the Booster, I've had nothing except fast and responsive service replies.The SD is not a toy; it delivers a very unpleasant punch in self defense situations and is a lot of fun just on targets. I added the booster to use more common 12gr CO2 cartridges.This product is well made and the power system is a brilliant design that avoids wasting CO2.

• Review fromPaul J

  Date: 03/22/2023

  5 stars
  Excellent product! Excellent service and reassuring assistance. All in all, Byrna Technologies Inc. has delivered a great product with excellent service. Thanks again ***** ??

• Review fromDavid A

  Date: 03/21/2023

  5 stars
  We had a wait on an order. Byrna answered all our questions and made us feel comfortable about the issues, in the end they made everything right. Trust is a major part of business, and this company is going to be a great company if it's not already. I recommend buying their products and even more I think actually investing in this company. All the best. God Bless!!!