About

Local BBB:

Better Business Bureau in Eastern MA, ME, RI & VT

BBB File Opened:

6/15/2020

Business Started:

3/1/2005

Business Started Locally:

2/6/2017

Business Incorporated:

3/1/2005

Type of Entity:

Corporation

Business Management:

Ms. Lisa Wager, Chief Legal Officer

Mr. Conn Davis, CEO

Ms. Lauri Kearnes, CFO

Number of Employees:

175

Additional Information

Payment methods

• Credit Card
• Debit Card
• American Express
• Apple Pay
• Discover
• MasterCard
• Visa

Refund and Exchange Policy

The business states:

Products Ineligible for Return
* All 12 Gauge Less-Lethal Ammunition sales are final and not eligible for return
** All BGR - Bad Guy Repellent (Aerosol Spray) sales are final and not eligible for return.
*** Due to the critical nature of body armor, ALL Byrna body armor and Ballistipac products are not eligible for return or refund.

Damaged Products Policy*
Byrna® launchers, Byrna Shields™, Byrna Banshees™ and Byrna launcher accessories and projectiles that are damaged or defective when received will be replaced at no charge to the customer provided that a Return Merchandise Authorization (RMA) is requested within ten (10) days of receipt and the product is shipped within five (5) days of the RMA issuance.

*This policy provides for replacement of goods that arrive damaged or defective upon inspection with new products at no cost to the customer. Defects or operational issues that arise after this period will be repaired in accordance with our standard limited factory warranty.

Change of Heart Policy
We understand that from time to time a customer has a change of heart after placing an order. Any order cancelled before shipping will be refunded in full. Returns of shipped products are accepted if Byrna is notified within fourteen (14) days of receipt of the product. Returned merchandise must be in the original packaging and in new and unused condition. All “change of heart” returns are subject to a restocking fee of 10% which will cover shipping and handling costs.

For additional information contact Customer Service.

Prior to making any return you must first obtain a Return Merchandise Authorization (RMA) number. The RMA number should be clearly written on the outside shipping carton. Additionally, please place a copy of any correspondence regarding your return inside the carton. To obtain a RMA number, please see Service.

*This policy applies to all products purchased after 10/19/21

Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Business Categories

Self Defense Devices, Online Shopping, Ammunition & Weapons, Self Defense