Business ProfileforByrna Technologies Inc.

October ****, we purchased a Byrna ** Pepper kit, cartridges and projectiles. The total was ******. We understand that we could not return the cartridges and projectiles but wanted to return the ** Pepper kit for ******. The projectile did not work properly and we called repeatedly to get help. Nobody answered so we left our number to return the call and never heard back. We never knew if the projectile was not functioning properly, was broken or simply very difficult to use and not reliable. We understood we would lose 10% as a restocking fee. However, we got an email back, stating they used the projectile and it was working properly and they sent a video. We cannot verify this is the projectile that we purchased and in the end of the video, the user is pumping the trigger w/out action or expelling a projectile. All we received was an email stating the projectile was sent back and there would be no refund. Nobody contacted us otherwise. When we had the Byrna, three separate people tried using this and it was not functioning properly, Also the notion that you cannot keep a CO2 cartridge installed for safety, makes the product unusable and it becomes dangerous if your safety is in jeopardy. My wife is a physician; this was for her mainly and this will be discussed with the major hospital and reviewed on media as well as the hospital media across the US. The product is not usable, and this return was handled very poorly and unprofessionally. We are asking for a refund.