About
Important information
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 7/14/2021
Years in Business: 20
Business Details
- BBB File Opened:
- 6/15/2020
- Business Started:
- 3/1/2005
- Business Started Locally:
- 2/6/2017
- Business Incorporated:
- 3/1/2005
- Type of Entity:
- Corporation
- Business Management:
- Mr. Bryan Ganz, President/CEO
- Ms. Lisa Wager, Chief Legal Officer
- Mr. David North, CFO
- Number of Employees:
- 175
Additional Contact Information
- Principal Contacts
- Ms. Lisa Wager, Chief Legal Officer
- Customer Contacts
- Mr. Bryan Ganz, President/CEO
- Ms. Lisa Wager, Chief Legal Officer
- Mr. David North, CFO
- Additional Email Addresses
- Primary: Email this Business
- Sales: Email this Business
- Technical Support: Email this Business
- Additional Websites
- goo.gl/maps/GyWuHeDNpC49t...
Additional Information
- Payment methods
- Credit Card
- Debit Card
- American Express
- Apple Pay
- Discover
- MasterCard
- Refund and Exchange Policy
- The business states:
Products Ineligible for Return
* All 12 Gauge Less-Lethal Ammunition sales are final and not eligible for return
** All BGR - Bad Guy Repellent (Aerosol Spray) sales are final and not eligible for return.
*** Due to the critical nature of body armor, ALL Byrna body armor and Ballistipac products are not eligible for return or refund.
Damaged Products Policy*
Byrna® launchers, Byrna Shields™, Byrna Banshees™ and Byrna launcher accessories and projectiles that are damaged or defective when received will be replaced at no charge to the customer provided that a Return Merchandise Authorization (RMA) is requested within ten (10) days of receipt and the product is shipped within five (5) days of the RMA issuance.
*This policy provides for replacement of goods that arrive damaged or defective upon inspection with new products at no cost to the customer. Defects or operational issues that arise after this period will be repaired in accordance with our standard limited factory warranty.
Change of Heart Policy
We understand that from time to time a customer has a change of heart after placing an order. Any order cancelled before shipping will be refunded in full. Returns of shipped products are accepted if Byrna is notified within fourteen (14) days of receipt of the product. Returned merchandise must be in the original packaging and in new and unused condition. All “change of heart” returns are subject to a restocking fee of 10% which will cover shipping and handling costs.
For additional information contact Customer Service.
Prior to making any return you must first obtain a Return Merchandise Authorization (RMA) number. The RMA number should be clearly written on the outside shipping carton. Additionally, please place a copy of any correspondence regarding your return inside the carton. To obtain a RMA number, please see Service.
*This policy applies to all products purchased after 10/19/21 - Program Participation
- BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors. - Business Categories
- Self Defense Devices, Online Shopping, Self Defense
Latest Reviews
Bonnie A
"Good luck trying to get your money back for a piece of c*** that doesn't work. They are NOT Better Business Bureau affiliated for a good reason." ... Read full review
JL E
"Totally ******* customer service. I can't speak highly enough about this company and their employees."
Heidi C
"Will H. at Byrna provided outstanding customer service!" ... Read full review
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