Reviews

Review Details

• Review fromByron M

  Date: 12/06/2022

  5 stars
  Excellent service. Definitely recommend! I'll be ordering from BGS again soon

• Review fromP. H.

  Date: 11/19/2022

  1 star
  I ordered a SCCY DVG-1 and their online description stated it included a red dot optic. The received gun did not include the optic. I sent Bud’s a copy of their own description that stated it included the optic. Bud’s response was that the gun does not include the optic, notwithstanding their promo description stating otherwise. They offered me a $20 coupon for the inconvenience. I responded that I was not interested in being bought off for $20. I’m entitled to receive what their description said I would receive. I do like the gun. I took it to the range to try it and the gun is great. I made the naive assumption that Bud’s would make it right. I was wrong. I find the ethics of that sad. I have spent $1000’s of dollars at Bud’s. Yet, I don’t believe I’m entitled to any special treatment. All I asked was to receive what their description said I would receive. Bud’s did change their description after I brought this to their attention. Hmm, maybe I should get a $150 web consultant fee! ??
  

  Bud's Gun Shop.com

  Date: 11/21/2022

  We are very sorry to hear about the confusion with this listing. The firearm that was ordered was listed as a Red Dot Ready model. The description that we received for this model did mention a factory red dot optic stating that it would be a perfect companion for the range. Unfortunately, the model that was ordered does not come with that from the manufacturer. However, all of our items are priced based on our cost only, so the total cost for the firearm that was purchased was correct for the item that the customer received. That being said we do understand how the wording we received could have been misunderstood and offered the option to return the firearm for a refund if it had not been transferred or if it had not been fired, if transferred. We also offered a coupon for the inconvenience if the customer wished to keep the item as it was.

  P. H.

  Date: 11/21/2022

  When you read the myriad of Bud's responses it is NEVER their fault. THEY created and posted the wrong information; they refused to honor what they adrvertised. Yes, they offered a $20 coupon. That tells me all I need to know about their concern for their customers. Any ethical business would honor their ads unless it is obvious there is an error. Their wording, not SCCY's, said it included the red dot. Classic Bait and switch. I can understand errors can happen...everyone makes them. But to take no responsibility is very poor customer service.

• Review fromLarry S.

  Date: 11/18/2022

  1 star
  I put a Bergara on layaway and have been making payments, I had the chance to shoot one this weekend and decided to stick with the Rem 700 SPS Tac, I sent in a request to change my order and was told the 20% I put down would not be refunded, and that if I wanted to change my order it would another 20% down. My response was I can understand the policy if I was just cancelling, that’s not the case, I am still trying to do business with you and give you money and all I ask is the 20% put down initially be credited to the Remington. I’ve yet to get a response, Customer is completely unsatisfactory. I will not do business or recommend to anyone.
  

  Bud's Gun Shop.com

  Date: 11/21/2022

  Our 90 day layaway program does require a 20% deposit to be placed for the item that is being placed on layaway. This deposit secures the firearm for the layaway order, which we do by securing and processing the firearm to ensure the availability of the firearm over the course of the layaway. In order to change the item on the layaway does involve cancelling the original item which we have invested time and money into securing for the order. For this reason, the 20% deposit to secure the original item would not carry over to a new item or be refunded if the order is changed or cancelled. This is reflected in our terms for the layaway program which states, "Items on a layaway cannot be changed once the 20% deposit has been received. If a layaway is cancelled prior to 90 days the 20% deposit will NOT be refunded."

• Review fromTed T.

  Date: 11/07/2022

  1 star
  SHAME ON YOU BUDS !! It’s sad to post this but I’m left with no other options i have order multiple firearms thru Buds but this was my first custom one .. I ordered a custom Glock 19 with Burris red dot sight on it Amazing looking gun . BUT both mounting screws for the sight are stripped out the left one is cross threaded into the slide and missing the locking shim/washer , dead battery and completely out sight !! I have contacted them and pretty much was told too kick rocks because I accepted the transfer from my local dealer and did not look at the LITTLE TINY SCREWS ON THIS SIGHT !! Never again will buds get a dollar from me EVER !!!
  

  Bud's Gun Shop.com

  Date: 11/07/2022

  We are very sorry to hear about the issues with the firearm. Unfortunately, we are unable to take a return or offer a replacement on any new firearm once it has been transferred via the FFL because the firearm would be considered used at that point even if it has not been fired. However, every new firearm would come with a warranty from the manufacturer that would be able to assist with any repairs or parts should any defects be found after the transfer. This is listed in our returns information on our website and in the emails sent out when orders are shipped out:
  "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if un-fired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy)."