Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving emails from TrueAccord that state they are a collection agency and they are writing in regards to an account with Credit One Bank. Whatever account they are trying to collect in, it isn't/wasn't mine. These feel like phishing scams to me, though if they are real, they are fraudulent.

  Business Response

  Date: 01/21/2025

  On January 14, 2025, TrueAccord Corp. received your BBB complaint. We take every complaint seriously and appreciate the opportunity to address your concerns. 

  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency and registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to exceed the minimum regulatory requirements of the state, federal and local laws governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
  

  Please note that the contact information for this account was provided to TrueAccord by the current creditor. Since you have advised us that you are not the account holder, we have unsubscribed this email address from this account and will not contact you about this account again.
  

  We hope that this response thoroughly addresses your concerns.

  Customer Answer

  Date: 01/21/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* **************. I do not have a contract with TRUEACCORD CORP. They did not provide me with the original contract as I requested.

  Business Response

  Date: 01/24/2025

  Thank you for forwarding ******* ****** BBB complaint to TrueAccord. We have searched our system for the limited contact information that the complainant provided and could not locate an account. Specifically, we have no account in our system for an individual with a complainant's name, phone number, or email address. It would assist us in locating the account if they could send us some more information, such as their TrueAccord account number, their Charter account number, any alternate names they may have (e.g. maiden or married names), or any other alternate contact information. Thank you.

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received emails from TrueAccord on multiple occasions, most recently January 11, 2025, seeking to collect on a debt I do not hold. The amount is $145.60, with Jefferson Capitol, for Verizon Wireless, at an address I have never lived at. I do not have any responsibility for the debt they are trying to collect. Further, there is no record of it on my credit reports.
  I would like TrueAccord to cease contacting me about this.

  Business Response

  Date: 01/24/2025

  On January 14, 2025, TrueAccord Corp. received the BBB complaint filed by **** ******* (“consumer”). TrueAccord has not heard from the consumer prior to this complaint. We take every complaint seriously and appreciate the opportunity to address their concerns. 

  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to meet the requirements of the state, federal and local laws and regulations governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.

  TrueAccord does not own the account in question. The current creditor placed the account, including the consumer’s contact information, with us and we loaded it into our system on January 10, 2025.  On January 11, 2025, TrueAccord sent the consumer an initial email detailing the creditor, an itemization of the amount due, how the debt could be disputed, and the option to unsubscribe. It also included a link to the CFPB website (********************************) for the consumer to learn more information about their federal rights.

  TrueAccord notified our client, the current creditor, of the consumer’s dispute and the client has subsequently pulled the account from our system on January 14, 2025.  Therefore, TrueAccord is no longer servicing the consumer’s account. Further, our client has advised us that  to resolve this matter they are terminating any further collection efforts on the account.  If the consumer has any further questions about the account, we suggest the consumer contact the current creditor directly. Thank you. 
  

  
  

  Customer Answer

  Date: 01/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ***** I do not have a contract with TrueAccord. They did not provide me with the original contract as requested.

  Business Response

  Date: 01/21/2025

  On January 14, 2025, TrueAccord Corp. received your BBB complaint. We take every complaint seriously and appreciate the opportunity to address your concerns. 

  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency and registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to exceed the minimum regulatory requirements of the state, federal and local laws governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
  

  TrueAccord does not own the account in question. The current creditor placed the account, including the contact information, with us and we loaded it into our system on October 31, 2023. 
  

  On January 9, 2025, TrueAccord received your request disputing this debt. Please note that we are no longer collecting on the account. Since the account is no longer with TrueAccord, we have forwarded this complaint to the current creditor. If you have any more questions about the account, we suggest you contact the current creditor directly. 
  

  As a final note, TrueAccord has not reported this account to any of the credit bureaus. If you have questions regarding credit reporting, we suggest you reach out directly to the current creditor or the credit reporting agencies. Thank you.

  Customer Answer

  Date: 01/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Because True accord only discharged the account because bill is trying to avoid following through on his word, I still have numerous complaints on how the agents from True accord conduct themselves, they refuse to answer simple yes or no questions instead opting to dodge questions and making the situation even more muddled and confusing, I would also like to have on record that since True Accord will no longer be handling the account after hastily discharging it to avoid consequence that i have requested multiple times that any of my information be purged from their servers but have yet to do so.  After I didnsoke research and discovered True accord has a history of being unprofessional as well as attempting to illegally collect debts i just don't feel safe knowing they have my information despite having no business with me. 

  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 01/31/2025

  On January 23, 2025, TrueAccord Corp. received your reply to our response filed on January 21, 2025.  We take every complaint seriously and appreciate the opportunity to again address your concerns.
  

  We have re-reviewed the call you referenced where you spoke with the agent that caused the retraction of the account by our creditor. On the outset, we recognize that the call was not the best experience for everyone involved, and for our part the agent on the call will be coached. However, after listening to the call, it is clear that the manager offered a 40% discount, which would have required a payment by you of 60% of the balance. When the manager recognized that you misunderstood the offer by thinking this meant a 60% discount (rather than paying 60% of the balance), the manager clarified on multiple occasions that the lowest discount TrueAccord was authorized to offer was 40% off of the balance. Since you declined the lowest offer that TrueAccord was allowed to provide and indicated several times that you wouldn’t pay it, TrueAccord had a legal obligation under the FDCPA to treat that as a refusal to pay. Due to this, the account was immediately closed following that call and retracted by the creditor due to the refusal to pay. Once an account is retracted, we no longer have authorization to work it which is why we could not assist you in future calls.
  

  Regarding your personal information, TrueAccord’s privacy policy is available at ****************************************** and outlines a consumer's rights related to their personal data. TrueAccord has legal and regulatory requirements to retain certain data, such requirements are established by federal and state laws and regulations. 
  

  As a final note, we would like to assure you that TrueAccord is a legitimate business. We are registered with the Consumer Financial Protection Bureau and are a licensed debt collector in all states that require such license. 
  

  If you have any more questions about the account, we suggest you contact the current creditor directly.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 7 2025 I Received email stating I owe True Accord for a Sprint Account unpaid balance of $343.46
  
  I do NOT have a Sprint account I spoke to Sprint Billing Dept today Jan 9th 2025 Sprint billing representative informed me I do NOT have an outstanding balance. I owe SPRINT NOTHING.
  
  I will refer to the Fair Debt Collection Practices Act (FDCPA) and Report this to the Federal Trade Commission (FTC) at IdentityTheft.gov

  Business Response

  Date: 01/16/2025

  On January 14, 2025, TrueAccord Corp. received the BBB complaint filed by ******* **** (“the consumer”). We take every complaint seriously and appreciate the opportunity to address the consumer’s concerns. 
  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency and registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to meet the requirements of the state, federal and local laws and regulations governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
  TrueAccord does not own the account in question. The current creditor placed the account, including the consumer’s contact information, with us and we loaded it into our system on December 20, 2024. 
  
  On December 23, 2024, TrueAccord sent the consumer an initial email detailing the creditor, an itemization of the amount due, how the debt could be disputed, and the option to unsubscribe. It also included a link to the CFPB website ********************************** for the consumer to learn more information about their federal rights.
  TrueAccord has processed this complaint as a dispute. TrueAccord notified our client, the current creditor, of the consumer’s dispute and the client has subsequently pulled the account from our system on January 14, 2025.  Therefore, TrueAccord is no longer servicing the consumer’s account. Further, our client has advised us that  to resolve this matter they are terminating any further collection efforts on the account.  If the consumer has any further questions about the account, we suggest the consumer contact the current creditor directly.

  Customer Answer

  Date: 01/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  *** ****

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message on 1/3/2025 from TrueAccord, a debt collector, telling me that my account has been placed with them. It says I can view my account summary by clicking a link.
  This looked suspicious, as I have no debts and never received anything in the mail.
  My wife sent an email to ********************** requesting detailed information about this matter, but received no reply, not even an acknowledgment.
  Today (1/6/2025) I received another text message from them, again with a link. There was an option to reply STOP in order to stop getting messages. I did that.
  Again, I have no debts and there is nothing adverse in my credit report.
  I think this is fraudulent, especially seeing so many other complaints about this company.

  Business Response

  Date: 01/17/2025

  On January 7, 2025, TrueAccord Corp. received the BBB complaint filed by ***** ******* (“the consumer”). We take every complaint seriously and appreciate the opportunity to address the consumer’s concerns. 
  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency and registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to meet the requirements of the state, federal and local laws and regulations governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
  Please note that the contact information for this account was provided to TrueAccord by the current creditor. Since you have advised us that you are not the account holder, we have unsubscribed this phone number from this account and will not contact you about this account again.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me by email stating that I owed over $2,000 for a Verizon account that I have NEVER opened or been a part of. In a previous email they had sent. It showed an address that I DO NOT live or have ever lived.
  
  I want this company to cease contacting me for this debt since I have never had an account as previously stated

  Business Response

  Date: 01/07/2025

  On January 6, 2025, TrueAccord Corp. received the BBB complaint you filed. We take every complaint seriously and appreciate the opportunity to address your concerns. 
  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency and registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to meet the requirements of the state, federal and local laws and regulations governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
  As you stated that this is not your account, TrueAccord removed the email address in question from the account. We appreciate you notifying us of this. You will no longer receive communications from TrueAccord regarding this account.   
  
  

  Customer Answer

  Date: 01/07/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email today, December 31st, 2024, from True Accord that I owe a debt to Capital One Platinum Mastercard from 6/25/2018. I never had this card. This card has never been in my credit report because I never had it. Please submit all documents that you have submitted to consumer reporting agencies you used to create this tradeline on my credit report. I have reason to believe that you unlawfully obtained my personal identification information. I believe you have used my name and any other personal identifiable information such as a social security card, driver license, or my address without my consent or a signed agreement between me and your agency expressing mutual assent from both parties. Before this escalates further and causes more damage and more hours of my time investigating how you or your originator obtained false information, or an investigation into penalties for identity theft (under 18 USC 1028A) is pursued, I asked that you remove this as soon as possible.

  Customer Answer

  Date: 01/01/2025

  I am very sorry for using wording similar to another complaint. I certainly did not mean to mislead anyone. What happened is that I initially did a web search about consumers experiencing fraudulent activity and had complaints against capital one. I wanted to see if my experience was common, and found that it indeed is common. That is actually how I came to the BBB website.  I found that on the BBB site, there were consumers with complaints about the exact type of problem with ******* ***. That's how I realized I could send my complaint through BBB, which I had not known before, and is how I came across some of the terminology and wording I used in my own complaint. Again, I do apologize.  I will amend the information and clarify everything as soon as possible thank you.

  Business Response

  Date: 01/08/2025

  On January 2, 2025, TrueAccord Corp. received your BBB complaint. TrueAccord has not heard from you prior to this complaint. We take every complaint seriously and appreciate the opportunity to address your concerns. 

  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency and are registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to exceed the minimum regulatory requirements of the state, federal and local laws governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
  

  TrueAccord does not own the account in question. The current creditor placed the account, including the contact information, with us and we loaded it into our system on December 17, 2024.
  

  On December 17, 2024, TrueAccord sent you an initial email detailing the creditor, an itemization of the amount due, how the debt could be disputed, and the option to unsubscribe. It also included a link to the CFPB website (********************************) for you to learn more information about your federal rights.
  

  TrueAccord notified our client, the current creditor, of your dispute and the client has subsequently pulled the account from our system on January 2, 2025.  Therefore, TrueAccord is no longer servicing the account. Further, our client has advised us that  to resolve this matter they are terminating any further collection efforts on the account.  If you have any further questions about the account, we suggest you contact the current creditor directly.
  

  As a final note, TrueAccord does not report to any of the credit bureaus for this creditor. Our client has advised us that they are no longer reporting the account to the credit bureaus. If you have any questions regarding credit reporting, we suggest you reach out directly to the current creditor or the credit reporting agencies. Thank you.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These scammers emailed me out of nowhere about some fictitious debt they claim I owe and demanded payment. Given that I regularly get emails meant for other people with my last name, they clearly did not do their due dilligence before sending this and are either illegally giving me private information about someone else's debt or are commiting fraud in hopes that I might be frightened into paying them.

  Business Response

  Date: 01/06/2025

  On January 2, 2025, TrueAccord Corp. received the BBB complaint filed by W****** ****t. We take every complaint seriously and appreciate the opportunity to address their concerns. 

  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to meet the requirements of the state, federal and local laws and regulations governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.

  TrueAccord is a legitimate company and the email was not a scam.  Please note that the contact information for this account was provided to TrueAccord by the current creditor. Since W****** ****t has advised us that they are not the account holder, we have unsubscribed this email address from this account and will not contact them about this account again.

  Thank you.
  

  
  

  Customer Answer

  Date: 01/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:12/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable with this debt to Trueaccored corporation ***** ******* **** ***** ***, LENEXA, KS, 66219
  I do not have a contract with Trueaccored Corporation . They did not provide me with the original contract as requested

  Customer Answer

  Date: 12/30/2024

  I would like that Trueaccored Corporation please find the right person to collect their debt from because it's not me. This is not my account. 

   

  Business Response

  Date: 01/08/2025

  On December 31, 2024, TrueAccord Corp. received your BBB complaint. We take every complaint seriously and appreciate the opportunity to address your concerns. 

  TrueAccord is a third party debt collection company established to reimagine the debt collection experience for consumers. Founded in 2013, TrueAccord communicates primarily via email and offers an inbound customer service center in the event a consumer prefers to call in and speak with a live agent. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency and registered with the CFPB. We maintain a full-time internal compliance department that established our policies and procedures to exceed the minimum regulatory requirements of the state, federal and local laws governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
  

  TrueAccord does not own the account in question. The current creditor placed the account, including the contact information, with us and we loaded it into our system on August 8, 2024. 
  

  On August 9, 2024, TrueAccord sent you an initial letter detailing the creditor, an itemization of the amount due, how the debt could be disputed, and the option to unsubscribe. It also included a link to the CFPB website ********************************** for you to learn more information about your federal rights.
  

  On December 13, 2024, TrueAccord received your dispute request via the credit bureau.  We processed this dispute, paused collection activity, and requested debt verification from the current creditor. TrueAccord has not and will not resume collections until after the debt verification has been sent to the address on file.
  

  As a result of this dispute, TrueAccord submitted a request on December 15, 2024 for the tradeline to be removed from your credit report. It typically takes around 45 days for the credit report to be updated by the credit bureaus. If you have additional questions regarding credit reporting, we suggest you reach out directly to the credit reporting agencies.
  

  If you have any more questions, you can contact us via email at ********************** or by phone at ***** ********* Thank you.