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Average of 49 Customer Reviews
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Review fromJeff M
Date: 09/01/2024
1 star******** company to work with. They lowballed my initial estimate at $4,400 and charged me almost double that amount. A few items were stolen. The time they charged me for was based on GPS location of their truck which captured time the ***** **** around at the end of each day eating and drinking the stuff I bought for them. Overcharged me for tape and packing material. I filed a claim for extra time charges and extra material charges, and they will not reply further after making a very low offer of $100 compensation. Horrible company and I do not recommend anyone hire them.
Coffey Bros. Moving
Date: 09/19/2024
Reviewed charges and determined that the numbers listed were correct. Offer to offer a $100 goodwill amount to offset materials charges. We were not informed of the alleged stolen expensive items until the customer received a settlement offer. No high-value items were listed for this move.Review fromLisa V
Date: 08/15/2024
1 starDO NOT use this company. Not only was the estimate (in hours and fees) only half of the actual hours worked / fees incurred, but they tacked on an additional $450 in "additional services" to the final bill which was completely unexpected. Before we paid the final invoice, we asked to talked to a manger to explain the additional fees and nobody was available to talk nor did they call back. The movers nor the management disclosed which services were included versus excluded - for example I learned after the fact that they charged extra money to move the mattress and a TV, which I would expect to be standard items. I feel completely blindsided and I paid $2k over the amount I was expecting to pay. Do not be fooled by this company - their estimates are inaccurate and there is a complete lack of transparency.Coffey Bros. Moving
Date: 11/23/2024
****:Did you contact our claims department directly to report your concerns? I do not see any sort of correspondence. having been sent. Please contact me at ********************************** I would be more than happy to assist you.I do see a ****** ********** with a move date of 8/13/24 and a job number of 48565-1. I would appreciate your response so I can look into your complaints. Thank you.****** ******* ARM CRM MBA Claims ManagerReview fromJeannette R
Date: 08/01/2024
1 starWorst moving company ever. Very unprofessional and scammers. Drivers/actual moving men were great but management and customer service team do not respond.Coffey Bros. Moving
Date: 08/09/2024
Reviewing my claims file, I do not see a job # for ******************. Will look into the matter if she can send me her job # to *******************************Coffey Bros. Moving
Date: 11/23/2024
As of this date (11/22/24) I have not received a reply.****** ******* ARM CRM MBA Claims Manager *************************************************************************Review fromMichelle H
Date: 07/18/2024
1 starShady business practices. They estimate you very low (******) to get your business, they do not disclose the "fees" ($25 for a used box to cover a TV. $25 for a 1/2 of a box used to cover a stand up mirror, $25 for a TV handling fee) then once you have been moved out of your home they hold your items until you pay an invoice that has doubled your estimate (after the 250 required deposit). If you don't pay they haul your stuff to storage and begin to charge storage fees.. it's a scam. Don't use this company. They have many complaints and customers that have been price gouged. These 4.6 star reviews are probably for the movers that do the work, not for their shady business practices.Coffey Bros. Moving
Date: 08/02/2024
Awaiting contact from the customer to *****************Coffey Bros. Moving
Date: 08/09/2024
as of this writing, no response from this individual to the claims department.Coffey Bros. Moving
Date: 11/25/2024
as of 11/25/24, there has been no contact to claims.Review fromFrank A
Date: 06/29/2024
1 starOriginal quote was $460. When they got there we decided to add a few items. I anticipated the bill to go up to $700. When they were done they said it would be $940. I was upset but paid it. When I get my credit card bill it showed over $1400. When I called to complain the guy calls me a liar since their was more than quoted.Coffey Bros. Moving
Date: 08/09/2024
I just wanted to let you know that claims department has not received an inquiry from this individual as of this writing. Don't hesitate to get in touch with us a our email address shown.Review fromLaura B
Date: 06/27/2024
1 starBeware before agreeing to go with this company!I was quoted twice by an ******* that the move would cost $681. However, the day of the move after my items were in the truck, I was handed an invoice of $1,078.I have called the company a few times to resolve and all I am given are snarky, rude remarks that there charges are correct but if I want to keep complaining I can wait to hear back from the claims **** which can take up to 120 days or more. Mind you, my items were just going into their storage unit and my move from start to finish took less than 40mins.Yet I was charged a $125 travel fee and a moving time of 3 hour 15 minute moving time when my original quote was for 2hour 30 minutes which was PLENTY of time allowed. I even argue it took less than 2hours total. For all I know the movers stopped at ********* on their way! From my understanding and what I was told my this company was that the travel fee allotted for them to drive to my location and for them to drive back to their storage. That time should not be double charged and tacked onto my moving time!! Also I was charged over $150 in materials that they told me were included in the original quote. PS: only one mover did a majority of the work while the other waited downstairs yet was charged for 2 movers so it would have taken even less than 40 minutes. I get an estimate is an estimate but $400 difference?? Come on guys. Do better. So slimy and shady.Coffey Bros. Moving
Date: 08/09/2024
Letter sent to customer 7/26/24Review fromMichael S
Date: 06/18/2024
1 star06/14/2024. Zero stars worst company I've ever came across!!! I was told to pay 290 deposit then he gave me a estimated amount if 540 I said well. I can pay all that now, he wouldn't let me pay the full amount the day of the move they came and took apart my bed that wasn't needed the bed Frame could easily be picked up and put on the truck. I told the salesman that when they pick up there will be an elevator available for them but when it comes time to deliver they would have to take the stairs he said not a problem the mover came dropped off 3 boxes then told me here is the total for the move i told him move all my stuff in then we can work on the bill he insisted that I pay the bill now before they go any further the bill jumped from $540 to $1090!!! My mouth dropped I said wt*!!!! How???? They came up with all kinds of B.S. HOLDING MY FURNITURE HOSTAGE TILL THEY GOT PAID! money was paid but 2 days later the cable guy comes to install my internet I turn on my tv to find they cracked the screen!!! Now they owe me 1000 dollars for my tv! Never in life deal with this bogus company!Coffey Bros. Moving
Date: 07/31/2024
Received completed claims form for TV with claimed amount of $600. The claimant selected no liability option for his move. The loss will fall under the $0.30 per pound value formula. Currently investigating moving charge. To be completed within 5 business days.Coffey Bros. Moving
Date: 08/09/2024
Responded to Claimant 8/9/24Review fromCecily V
Date: 06/07/2024
1 starI called the company and they offered a $500 estimate to move from my 1 bedroom apartment from the ********************** area to go about 25 minutes away. There were a few items I needed to add to the moving list and I advised the sales guy of this and he mentioned how the price shouldn't change too much. I had a bad feeling about the sales guy his name is ***************************** but I already provided a $290.00 deposit and I was pretty much locked in with this moving company. I lived alone and they weren't taking too many things, they were not even moving my bed because I got rid of it before the move as I was buying a new one. The movers were fine, but they did not know English well so when they called their main hub it took them 30 minutes to figure out how much the move would be (mind you, you are paying these guys hourly). I thought it would be maybe 600 or 700, since the quote is never the actual price most of the time. I was told it was 1100 dollars!! I spoke with the person the mover was talking too since they were having communication issues and there was so much confusion. I was so upset, how does a $500 dollar quote go up to $1100? They are not moving a bed, the apartment I was moving into had a reserved elevator just for them, so the guys did not have to go up any flights of stairs at the destination, and most of my boxes I took in my own car. This moving company is filled with scam artists and over charging customers. AFTER the move, my glass table was damaged as well. They take advantage of people and their business practices are horrendous. Please steer away from this AWFUL SCAMMY business. You guys should be disgusted in how you do business and ******* you are literally a waste of a sales person, you have no idea what you are talking about. DO NOT USE THIS MOVING COMPANY AND READ ALL THE NEGATIVE REVIEWS BECAUSE THOSE ARE THE TRANSPARENT AND ACCURATE ONES!!!!! RUN AWAY FROM THIS COMPANY!!!!!Coffey Bros. Moving
Date: 08/09/2024
No notification to claims department. Sending initial contact form 8/9.Coffey Bros. Moving
Date: 08/09/2024
Request for completion of Claims form and specific details on estimate versus final invoice sent 8/9/24 as there has been no contact to our claims department on this matter,Follow up in system for 823/24 - waiving manadatory reporting deadlineReview fromAnn W
Date: 05/21/2024
1 starI talked to this company to move at the last minute and they said they could do it. They'd be there between 1pm and 4pm. After so many excuses they sent someone at 720pm. Moving an hour away and the two guys were awesome quick, polite. Got done around 920pm. Called their office and they were very rude said we moved you time start when they get there till they leave. Not giving me apology for not honoring their promise. Said we moved you!! 930pm was not my idea of good customer service. And when ask if we could get compensated some how for the the trouble they gave us he said $20! But never got that they charged me twice fir the move. Called the owner and he hung up on me. Text he call right back.. never heard from him. Called to have them fix the charges and they haven't done anything..very rude company. The guys that moved me need raises they did an awesome job..Just want to put this out there because they shouldn't be in business if they can't keep their promise or handle customers problems..Coffey Bros. Moving
Date: 08/09/2024
The customer will need to contact the claims department with the job number and individual on file. We cannot look the job up without accurate information.Review fromAshley C
Date: 04/25/2024
1 starI have some grave concerns in regards to deceit, billing, and property damage. I went into our home and I asked the gentlemen what happened to the light and he stated, Oh, we took off to move the furniture, but we will put it back up I was quoted $1,953.00 for the move The movers moved our items to the new house and before the moving off of the truck began, ***** stated that there was a contract that had to be done or the furniture could not get moved off the truck. He showed me his Ipad and showed me a total for the bill $2,678.75; and I took a picture of what was on the ipad ( at first) I was struggling to get it transferred. It took me about 1 hour to get everything set up and then ***** suggested *****.After the move was completed he then changed the bill to $2,826.44 which I am also attaching and- I paid it. I was extremely confused why it was changed in under 1 hour?!After the struggling with the Venmo all I had was cash and told him I had $339 for the tip Edgar then said, whoa, whoa, we had talked about a %20 tip. My husband then stated that $339 was a good them and then he stated well, your wife walked about a 20% tip so my husband ******* the rest. I was then was pressured to write a ****** review as he would not leave until I did so due to the office wanting to see them and told me to mention all of their names. Lastly, property damage was discovered. The movers shattered our entryway light in the home and lied to me outright when I asked then what happened to light. I understand that I signed a waiver that property can break, but intentional hiding, lying, and sneaking in a different story. I came home to clean our home and found pieces of glass in the entryway. My husband looked in the garbage and found more glass in the garbage. I was charged an astronomical amount upon arrival to the move of our home before they move the items and then was given a final amount for a completely different amount a third time. No one has contacted me.Coffey Bros. Moving
Date: 08/02/2024
An initial claim form request form was emailed out on June 4, 2024, at 4:19 pm There has been no response.
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