Reviews

Review Details

• Review fromMeghan N

  Date: 04/21/2024

  1 star
  Unethical business practices and poor service. This company needs to be SHUT DOWN. Charged us double of our quote and held our belongings hostage on the truck until we paid (with the credit card service fee)Did not plan enough truck space for all of our belongings. We had to hire another company to move the remainder. Told us they did not use used boxes because the integrity of the boxes weren't 100%. Then they used the used boxes from other jobs. (Boxes were labeled, not by us. See photo). Then Charged us for moving boxes. ******** took an extra hour and a half (double the time) of time to drive from A to B. (And then we were charged an extra hour at the end of the night..)They also left boxes (and charged us for them) as well as garbage at the old house ******** did not move all the large pieces where they needed to go. (See photos)******** did not assembled all the furniture they disassembled for the move (see photos)Crew member smelled like pot. Prices in the moving house. We asked them not to smoke/vape in the new house. ******** broke the security sensor on the front door Damage on multiple walls. We JUST painted the whole house. (See photos) We were billed, received confirmation of payment but never given the itemized bill.  

• Review fromJacqui G

  Date: 04/12/2024

  1 star
  I had the same experience as the others on here. The final total was more than DOUBLE the estimate. The only explanation given is that it took longer to wrap my furniture. I gave a full, detailed inventory before the estimate was given, yet the estimate had no correlation to how much time it would actually take. They charged me for packing when the only packing done was the items they dissembled (which of course was also an extra fee). Additionally, when I booked, I had an extensive conversation about fees. I asked about hidden charges, etc. Only AFTER I paid my deposit did they bother to tell me about disassembly fees. I also pay for their time to disassemble. The entire experience has been horrendous. Do not use this company.      

• Review fromMelanie P

  Date: 04/08/2024

  1 star
  SCAM ALERT!!!! I wish I could give zero stars because they were just that bad. I was quoted $616-$775 but that’s not what I got charged by the end of the move I had to pay $1400 for a 1bdrm move. First thing they were 1hr and 25min late as soon as they walk through the door things started to change new charges everywhere. When I tried discussing this with Ernest he wouldn’t get back on the phone. When they started to move the items the guys were moving so slow to add extra time to the move. I was told by Ernest I could help but can’t get on the truck to make things go fast they wouldn’t allow us. This company lies and takes advantage of people they are money hungry Scammers    

• Review fromSean A

  Date: 02/13/2024

  1 star
  Can pretty much corroborate all of the reviews here. We were given a quote for our move and it then given a bill (before they were finished, when they were billing by the hour) for more than double the quote. They "estimated" it would take another 2 hours to finish when it took ****************************************************** Zelle, which makes sense given they steal money from people and that money is harder to get back than if you file a claim with your credit card company. Additionally, they will throw spare things into a box and charge you $25/box. We clearly instructed them to only move the larger furniture as we would be moving things on our own as well. They took their sweat time wrapping our furniture in saran wrap prior to loading. We were over our estimated time before we even left to the new address. Contacted them about the *********** and said they would file a claim so I'm sure we'll never see our money. DO NOT USE THIS COMPANY.

• Review fromEvan L

  Date: 11/22/2023

  1 star
  Forget claims, you'll never get a response or refund for unused time. That's stealing. So, this makes them thieves. Keep that in mind, you are dealing with thieves.

• Review fromBarbara H

  Date: 10/31/2023

  1 star
  Don't use this moving company. Take your chances elsewhere. If you need to make a claim, they will NEVER get back to you. They ask you to file a complaint via email and then they completely ignore every phone messages you leave and every email you send. I truly doubt they have much of a claims department. We had a mover who put a wedge on the top of the door which damaged the door making it impossible to close. I had to find an emergency door repairer. Coffey Bros. Moving just didn't care that I had to pay for their mistake!

• Review fromGia T

  Date: 10/27/2023

  1 star
  My significant other used this business today to help her move. The movers were rude. Complained about the amount of tip they received in the end. They also never communicated that packing her TV and computer monitors would cost extra. That was never brought up when she called for a quote. The quote was just hourly. Now we have to go back and pick all of that up ourselves. One of the movers, who I believe was *****, told my significant other that he deserved a higher tip for all the extra work they did. It's literally their job to move people's things. That's why we hire movers, so we don't have to do it. She packed a lot of the apartment. And she told the guy on the phone initially that she wasn't planning to do much. After receiving the tip, ***** shouted to the other guys in front of her "hey we got X dollars". ***** sounds like he needs to quit and find something he enjoys. Preferably an office job where he doesn't have to deal with people since socialization skills are well below average. I'm getting little man vibes. I used ********** last week. Way more professional. The guys were super nice and cheaper than this trash company. AND THEY PACKED MY TV NO EXTRA CHARGE. Highly recommend H2H. They won't make you feel uncomfortable. Coffey Brothers is not the way to go. Don't recommend.

• Review fromBonnie W

  Date: 10/12/2023

  1 star
  Movers worked very hard and were given a very generous tip. On their way out I noticed a big hole in the wall on the stairway where they were carrying the furniture. They weren't even going to say anything about it! They admitted they did it, took a picture and said they would right a report for repairs. This was never done. I called many times, sent 2 emails with pictures and was told they would take care of it. This was 7 weeks ago. *****, who I spoke with on many occasions said he will put a rush on it. I never heard back from anyone. I was not upset about the hole as it was an accident. But the fact they weren't going to say anything, and now won't fix it....terrible way to do business! Would NOT recommend this company.

• Review fromJosh E

  Date: 10/06/2023

  1 star
  The lack of communication from Coffey **** is astounding when they owe you money. I have been seeking to get back an hours worth of money from my move. On the day of my move the Coffey **** moving crew hit a pedestrians car with their moving truck. I was charged for the hour long period it took them to settle up with the pedestrian. They repeatedly told me not to tell anyone or tell the owner of the car before he spoke with them. This is a shady company who will make you pay extra dollars on top of everything and disappear when you need something from them. I have been left not responded too on my past 6 emails. The claims department does not exist. Every time you are transferred there you get sent to voicemail saying someone will call you. No one ever calls you. Do not do business with this company.

• Review fromReem M

  Date: 10/03/2023

  1 star
  Actual nightmare movers. I regret calling Coffey Bros.I gave them a DETAILED list of our furniture, right down to the amount of mops, the size of couches and amount of beds we have. They told me their largest truck will do the job. I wish I knew the job included leaving 25% of our furniture at the old house because the truck doesnt fit all your furniture. They argued for a good 20 minutes that we needed a semi instead They knew exactly how much furniture we had and accepted the job knowing **** well they cant complete it. I guess times are tough and they want money no matter how they get it. ??I do not think they know the definition of estimate. Honestly and truthfully. On God. They gave me an estimate of the move from start to finish of THE *** (NEVER mentioned it would take 2 days), surprised me bright and early with hidden fees, packed up our furniture and then locked up their truck, doubled the estimate and demanded payment immediately. HUH?????To be clear, our estimate was $1600-$1800. How was the total $2700 (not including the lovely deposit that **************** was absolutely eager to receive). Then told us the 2nd day would require ANOTHER estimate of $1600. The cherry on top was the mover told us the 2nd day estimate with a smug look on his face. Who in the right mind is going to spend $4300 for a move? Does money grow trees? Do pigs fly? I guess we will never know ??Lets not forget to mention the damage upon many pieces of the furniture as well as to the new house (newly built). My favorite part was losing screws to one of the beds that they disassembled and left at our old house. We filed a claim but no response yet.If you want to spend $2800 (deposit included) to have an absolute awful experience and a good amount of your furniture to be left behind, Coffey **** are here for you! ??