Business Profile
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VeriFacts, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 206 total complaints in the last 3 years.
- 94 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 19 2023 verifacts called my place of employment twice asking personal information about me. The first time I answered the second a coworker and they asked personal information and was rude to my coworker. I called them back to find out what is going on and the lady was rude.Business Response
Date: 09/21/2023
This is in response to your communication received through the BBB dated 09/19/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 09/25/2023
Complaint: 20627189
I am rejecting this response because:
I do not want them to give out my information to anyone either its a validation of my privacy. I sent them an email telling them I do not give permission to give out my information with no response back.
Sincerely,
***********************Business Response
Date: 09/26/2023
This is in response to your communication received through the BBB dated 09/25/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
**Information obtained during the call will not be used and/or shared at your request.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
Date:09/19/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called my place of business asking for personal information when not authorized.Business Response
Date: 09/21/2023
This is in response to your communication received through the BBB dated 09/19/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/24/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Verifact called my employer numerous times and I did not authorize or do not know who they are please do not call my employer again and remove me from mailing list.Business Response
Date: 08/25/2023
This is in response to your communication received through the BBB dated 08/24/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:08/22/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Calling my company and asking for my personal information without my consent. No one should be calling and asking for anyone's social security or verify my work place. Invasion of privacy. This need's to stop immediately.Business Response
Date: 08/23/2023
This is in response to your communication received through the BBB dated 08/22/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
Date:08/17/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Verifacts is calling my former employer asking invasive questions regarding my address, work hours, etc. They also faxed a request asking similar information. I never gave this company my permission to do so and would like to file a complaint.Business Response
Date: 08/21/2023
This is in response to your communication received through the BBB dated 08/17/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/16/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company called my employer and asked me for my personal information such as my name and if I was full time They called repeatedly and Im not allowed to accept personal calls while at workBusiness Response
Date: 08/17/2023
This is in response to your communication received through the BBB dated 08/17/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 08/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/16/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because:I am demanding any and all of my personal information obtained from that phone call not be used in any client communication for any services. The phone call was recorded and has been emailed to me by my company. Privacy laws were violated and caller did not state purpose of call or provide what company they were calling from despite multiple times being asked before call was transferred. Two callers from my company refused to provide this information to Verifacts stating privacy laws and any attempt to identify the caller was refused. I will be pursuing legal action if any client that uses Verifacts or Verifacts themselves communicate any of my personal information that was illegally obtained. The response is rejected because not only do I not want any further communication from this company, but any communication obtained by the call I already received was illegally obtained and shall not be used with any client of Verifacts or Verifacts use.Business Response
Date: 08/21/2023
This is in response to your communication received through the BBB dated 08/16/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/16/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted at my place of employment without justification. ****** didn't provide any information as to who they were or what they wanted and why. Asked me for my personal information, name, address and if Im still employed. THey do not have my permission to contact me or use my information in any manner.Business Response
Date: 08/16/2023
This is in response to your communication received through the BBB dated 08/16//2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
Date:08/04/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A representative for verifacts contacted my former place of employment without my permission or consent to do so. They said they were seeking to confirm that I was employed there and date of birth. Verifacts is not authorized to share my personal information nor are they authorized to share my place of employment without my permission which they do not have. I want verifacts to remove me from their database immediately and never contact me or my employers again.Business Response
Date: 08/07/2023
This is in response to your communication received through the BBB dated 08/04/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:08/01/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are calling me at my place of employment, asking for information. Also sent a fax requesting to see if I'm a fulltime employmentBusiness Response
Date: 08/01/2023
This is in response to your communication received through the BBB dated 08/01/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer Answer
Date: 08/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
VeriFacts, LLC is NOT a BBB Accredited Business.
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