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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against VeriFacts, Inc. for their unauthorized access and use of my personal information, including an improper credit inquiry. At no time did I provide consent for VeriFacts, Inc. to obtain, retain, or utilize my credit report or any other confidential information. Their actions were not only unauthorized but also an invasion of my privacy.I demand that VeriFacts, Inc.:1.Cease and desist all communication with me, my employer, and any third parties regarding this matter.2.Immediately delete and destroy any and all personal, financial, or confidential information they have obtained about me.3.Provide written confirmation that they have fully complied with these demands.If this matter is not addressed promptly, I will explore all available legal remedies and report their conduct to the appropriate regulatory authorities. I request that this complaint be included in VeriFacts, Inc.s public BBB record for full transparency.I expect a response within a reasonable timeframe, 10 business days confirming their compliance with my demands.

    Business Response

    Date: 04/08/2025

    In response to your communication via the Better Business Bureau dated 04/07/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need.

    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts

    Business Response

    Date: 04/04/2025

    In response to your communication via the Better Business Bureau dated 04/02/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need.
    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

    Customer Answer

    Date: 04/04/2025

     
    Complaint: 23150726

    I am rejecting this response because it is Not Acceptable! If there is a company I do business with they can get info from me. There is No reason for you to pull my credit report 3 times in three months! Delete all my information and cease and decsist collecting information on me and agree to those terms here on the BBB sight!

    Sincerely,

    ***** ****

    Business Response

    Date: 04/07/2025

    Thank you for your communication.

    We have updated our system to process your request for a Cease and Desist. 

    Effective immediately, all communications with you or any employer will be suspended.

    We regret any inconvenience this may have caused. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23150726

    I am rejecting this response because:it does not acknowledge that Verifacts LLC will STOP pulling my credit report of any kind! 

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company needs to NOT contact my employer and ask about my personal information!

    Business Response

    Date: 04/03/2025

    In response to your communication via the Better Business Bureau dated 04/01/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need.
    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against VeriFacts, Inc. for their unauthorized access and use of my personal information, including an improper credit inquiry. At no time did I provide consent for VeriFacts, Inc. to obtain, retain, or utilize my credit report or any other confidential information. Their actions were not only unauthorized but also an invasion of my privacy.I demand that VeriFacts, Inc.:1.Cease and desist all communication with me, my employer, and any third parties regarding this matter.2.Immediately delete and destroy any and all personal, financial, or confidential information they have obtained about me.3.Provide written confirmation that they have fully complied with these demands.If this matter is not addressed promptly, I will explore all available legal remedies and report their conduct to the appropriate regulatory authorities. I request that this complaint be included in VeriFacts, Inc.s public BBB record for full transparency.I expect a response within a reasonable timeframe, 10 business days confirming their compliance with my demands.

    Business Response

    Date: 03/31/2025

    Thank you for your communication. We have updated our system to process your request for a Cease and Desist.  Effective immediately, all communications with you or any employer will be suspended.

    We regret any inconvenience this may have caused. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you,
    VeriFacts, LLC Compliance Department


    Customer Answer

    Date: 03/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been calling a job I just started and asking if I work there. When asked to give information on who they are, they refuse to give the job any information. Who are these people? Nobody should be calling my job about me. Its embarrassing and my coworkers have been talking about it all day.

    Business Response

    Date: 03/31/2025

    In response to your communication via the Better Business Bureau dated 03/28/2025, we'd like to provide you with additional information on our company and reason for our outreach.
    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
    To receive additional information, please contact our ********************* at *******************************
    We look forward to hearing from you and providing any additional contact information you may need.
    Should you request to no longer receive communication from us, just let us know and we'll update our records.
    Sincerely,
    VeriFacts, LLC *********************

    Customer Answer

    Date: 03/31/2025

     
    Complaint: 23128061

    I am rejecting this response because:
    Company refused to comply with questions from the employer. I did not authorize anyone to verify information!
    Sincerely,

    **** ******

    Business Response

    Date: 04/02/2025

    In response to your communication via the Better Business Bureau regarding the rejection of our response.

    We have taken the necessary steps to ensure there will be no further communication with you and/or any present or future employer.

    We regret any inconvenience this may have caused.

    Should you decide, you would like additional information please contact us at *******************************.

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:03/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC Please note this is a final request as I have notices that Verifacts always responds by saying they want to explain why they are requesting this information. If this does no stop immeaditely I will seek for legal help due to harassment. Their request to past employers are not signed or authorzed by me nor do they show complete information.

    Business Response

    Date: 03/21/2025

    Thank you for your communication. We have updated our system to process your request for a Cease and Desist.  Effective immediately, all communications with you or any employer will be suspended.
    We regret any inconvenience this may have caused. Should you have any questions or require further assistance, please do not hesitate to reach out.
    Thank you,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:02/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC Please note this is a final request as I have notices that Verifacts always responds by saying they want to explain why they are requesting this information. If this does no stop immeaditely I will seek for legal help due to harassment. Their request to past employers are not signed or authorzed by me nor do they show complete information.

    Business Response

    Date: 02/10/2025

    Thank you for your communication. I have updated our system to process your request. Effective Immediately, all communications with you or any employer will cease.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/31/2025 this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize ANY personal information be collected by Verifacts, LLC.

    Business Response

    Date: 02/03/2025

    In response to your communication via the Better Business Bureau dated 01/31/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need.

    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:01/27/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, Verifacts LLC, keeps checking my credit, without my consent. I have tried calling to see the intent behind it but no answer, after being forwarded to VM. Inquiries happened on:4-6-23 11-2-23 2-1-24 7-16-24 7-22-24 These inquires happened without my consent or knowledge. I would like this company to stop using my personal information and destroy any information they have about me. They have no reason to contact me. If they did, they should have before making hard inquiries

    Business Response

    Date: 01/29/2025

    In response to your communication via the Better Business Bureau dated 01/27/2025, we would like to provide you with additional information on our company and reason for our outreach.
    VeriFacts is a data verification company; we update files for hundreds of companies. We are simply confirming that the information we have in your file is up to date and accurate.
    VeriFacts obtains limited contact information from consumer reports in the form of a soft inquiry. A soft inquiry is only visible by you and not by any creditors or other third parties that may access your report. Therefore, our inquiry does not adversely affect your credit score.

    To receive additional information, please contact our ********************* at *******************************
    We look forward to hearing from you and providing any additional contact information you may need.
    Should you request to no longer receive communication from us, just let us know and we will update our records.

    Sincerely,
    VeriFacts, LLC *********************

    Customer Answer

    Date: 01/30/2025

     
    Complaint: 22864411

    I am rejecting this response because:I don't care what your reasoning is. The fact is you checked my credit multiple times without my knowledge or consent. You're trying to explain yourself, as if I care. I do not. Your company's and the "companies" you're ?? credit checks for should be sued. Destroy any information you have about me, including person identifying information. That's it part one of the resolution. After you confirm you've done part one, I will submit part 2 of my wanted resolution

    Sincerely,

    Asia *********

    Business Response

    Date: 02/03/2025

    In response to your communication via the Better Business Bureau dated 01/27/2025. We understand your frustration. Effective immediately,VeriFacts will cease all verification and communication attempts regarding your information, both now and in the future. This includes any further soft inquiries. We appreciate your patience as we ensure full compliance with your request.

    Customer Answer

    Date: 02/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Asia *********

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts contacted my employer w/o any prior authorization by me or my creditors. Also, once contacted they would not disclose why they were attempting to verify my employment. I want Verifacts to cease any & all inquiries into my employment status past present& future & permanently remove any & all information they have collected on me thus far.

    Business Response

    Date: 01/27/2025

    In response to your communication via the Better Business Bureau dated 01/23/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need. 

    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************


VeriFacts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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