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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 199 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts needs to stop calling and faxing my place of business. I do not authorize any information released.

    Business Response

    Date: 04/05/2023

    This is in response to your communication received through the BBB dated 04/04/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* from VeriFacts, LLC performed formal requests for sensitive employment information without my permission from associated contacts.

    Business Response

    Date: 04/03/2023

    This is in response to your communication received through the BBB dated 03/31/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called my job today, spoke with our elderly secretary and asked her to verify my salary, hours, and social security number. Refused to tell her who she was calling for. All submissions for employment verification need to be IN WRITING and not asked to a random secretary over the phone. I know she provided personal information without consent before transferring the call. I find it extremely suspicious to ask for personal details over the phone and not in writing. Incredibly unprofessional.

    Business Response

    Date: 03/29/2023

    This is in response to your communication received through the BBB dated 03/28/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called my work place seeking personal information. I want this to stop immediately.

    Business Response

    Date: 03/23/2023

    This is in response to your communication received through the BBB dated 03/23/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/20 they called me at work.3/21 they called my employer to harass them.They will not say what this is in regards to. I will take legal action if this happens again.

    Business Response

    Date: 03/22/2023

    This is in response to your communication received through the BBB dated 03/21/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts keeps calling me and my HR department. HR advised without consent from me they cannot release any information. When I spoke to Verifacts, they could not tell me who was requesting my employment verification without me confirming my social security number which is a huge red flag.

    Business Response

    Date: 03/22/2023

    This is in response to your communication received through the BBB dated 03/21/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Call received from employer who Im subcontracted with to verify employment. No knowledge of why its needed or how information will be used. This invasion of privacy is inappropriate.

    Business Response

    Date: 03/21/2023

    This is in response to your communication received through the BBB dated 03/20/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/17/2023 verifacts is calling my family trying to verify my employment. The woman is very rude and pushy. I want to be removed from their list. I do not give permission for them to call anyone about me. They are harassing people I love. Stop calling for my information

    Business Response

    Date: 03/20/2023

    This is in response to your communication received through the BBB dated 03/17/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/13/2003 company Veri Facts contacted my place of employment and asked to verify my Work Status if I was full time or not. I did not answer this question asked them to email me because I did not know this company. Instead, they faxed my boss, and he answered their questions and faxed it back without my permission. I want this company to stop all correspondence by phone fax email. I do not want them contacting me again or my place of employment. I do not know where this information goes and it's an invasion of my privacy Thank you ***************************

    Business Response

    Date: 03/15/2023

    This is in response to your communication received through the BBB dated 03/13/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call at my place of work from this company, I consider this highly unethical and an invasion of my privacy let alone my work place is a very inappropriate place to be trying to contact me at. I did not request any services from them nor consent to being contacted. I need any contact to my place of employment immediately stopped, and I need to know who requested for me to be contacted, any further attempts to continue this harassment will lead to additional escalation of this issue to the state

    Business Response

    Date: 03/13/2023

    This is in response to your communication received through the BBB dated 03/09/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 03/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

VeriFacts, LLC is NOT a BBB Accredited Business.

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