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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts called my place of employment to verify I worked fulltime and then she told me my date of birth and asked if it was correct. I asked her what her company did. She said verify employment. I later found on ****** that this company is debt collection and they are supposed to identify themselves as debt collectors. She did not at any time even when I asked her why she called, identify as a debt collector.

    Business Response

    Date: 11/15/2022

    This is in response to your communication received through the BBB dated 11/ 07/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

    Customer Answer

    Date: 11/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, 11/3/22, VeriFacts called my place of employment on a shared rotation and requested to speak to me. A coworker reached out to transfer the call, which I sent to voice mail after a quick search of the company name. They did not leave a message. We DO NOT receive personal phone calls on our department-wide rotation, first of all, and if I had authorized this contact, I would have provided my personal extension. I am in the awkward position of apologizing to my coworker and attempting to explain, but I have no idea why I was being called in the first place. This was a total invasion of privacy, and I would ask that my employer never be contacted again.

    Business Response

    Date: 11/04/2022

    This is in response to your communication received through the BBB dated 11/03/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/02/2022 Called a business **************** jeopardizing my chance of being hired by them. I don't even know how tge h*** you knew I was interviewing. My current employer is tge only one I told. Please either call me or don't but you need to remove any and all information about me and not have any further contact with any employers. This was invasive and I honestly am absolutely creeper out by this invasion of ***** y and a little scared over how you would have even known.

    Business Response

    Date: 11/04/2022

    This is in response to your communication received through the BBB dated 11/03/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:10/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/20/22, this company (VeriFacts LLC) requested personal employment status and employee information about me to my employer without any reason or explanation. They stated that they need to verify my employment and collect information but would not state who they are requesting this information on behalf of. VeriFacts LLC is seeking to acquired my personal information without my authorization or consent. Working for a law firm, this was a complete invasion of privacy. I would like any further communication with VeriFacts LLC, myself and any other company that has or has not retained VeriFacts LLC for my information to cease and desist IMMEDIATELY. Also, any and ALL of my personal information is to be deleted/withdrawn from all of their systems immediately and not be shared with anyone or any company.

    Business Response

    Date: 10/21/2022

    This is in response to your communication received through the BBB dated 10/20/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/19/2022,my employer received a voice mail from VeriFacts requesting personal information about me and my employment. I want my name and contact information removed immediately from this company and do not want they to contact me or anyone else about me or my personal information.Stop for eberything.

    Business Response

    Date: 10/21/2022

    This is in response to your communication received through the BBB dated 10/19/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:10/18/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted my employer for employee verification. I do not know what this company is, or why they are contacting my employer directly. I would like any and all information that this company has on me, deleted from their systems and that they no longer contact my employer for any of my information, or I will file a complaint with the state attorney general.

    Business Response

    Date: 10/19/2022

    This is in response to your communication received through the BBB dated 10/18/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:10/17/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts has emailed our business about an employee that does not and has not worked for us. in fact we are a self employed business meaning we work for ourselves, we do NOT pay or have employees. Have read horror stories of this company and do not want them to contact this business any further including but not limited to emails, phone, etc

    Business Response

    Date: 10/18/2022

    This is in response to your communication received through the BBB dated 10/17/2022. 

    I would be happy to comply with your request if you could let me know which phone number to add to our do not contact list.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************/ Fax: ************

    Customer Answer

    Date: 10/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    please add email address: ************************ as well as phone number ************

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from our HR department stating that Verifacts was requesting proof of employment. This is something I have not authorized. Please delete all of my information.

    Business Response

    Date: 10/12/2022

    This is in response to your communication received through the BBB dated 10/11/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:09/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, September 27, 2022, this company (VeriFacts LLC) requested personal employment status and employee information about me via telephone. They stated that they need to verify my employment and collect information and that the call was being recorded but would not state who they are calling on behalf of. VeriFacts LLC has acquired my personal information without my authorization or consent. Working for a law firm, I was unaware of what exactly the employment verification was for and having clients waiting for me, this was a complete invasion of privacy. I would like any further communication with VeriFacts LLC, myself and any other company that has or has not retained VeriFacts LLC for my information to cease and desist IMMEDIATELY. Also, any and ALL of my personal information is to be deleted/withdrawn from all of their systems immediately and not be shared with anyone or any company.

    Business Response

    Date: 09/29/2022

     

    This is in response to your communication received through the BBB dated 09/27/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************


  • Initial Complaint

    Date:09/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted my office to verify employment and used a name I haven't used in 9 years. I divorced and re-married and they called to verify employment for ***************************. I was last known as that in June, 2013. They obviously don't have updated records and there is no reason to verify my employment. I have no longer have any accounts in that name so I would like to know who and why they are verifying my employment. This is a violation of privacy.

    Business Response

    Date: 09/28/2022

    This is in response to your communication received through the BBB dated 09/27/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

VeriFacts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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