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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 94 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have contacted my boss for verification of my employment without asking what the info is for.

    Business Response

    Date: 02/14/2024

    In response to your communication via the Better Business Bureau dated 02/12/2024, wed like to provide you with additional information on our company and reason for our outreach.  Our company updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations.  To receive additional information, please contact our compliance department at *********************. We look forward to hearing from you and providing any additional contact information you may need.  Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts keeps calling my place of business asking for employment verification. Stop harassing me and my place of employment

    Business Response

    Date: 02/08/2024

    In response to your communication via the Better Business Bureau dated 02/06/2024, wed like to provide you with additional information on our company and reason for our outreach.  Our company updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations.  To receive additional information, please contact our compliance department at ************************ look forward to hearing from you and providing any additional contact information you may need.  Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a phone call from someone named ******************************* who did not give the name of her company who wanted to verify employment verbally. She was unhappy we do not give verification verbally and told her she would need to request in writing. The form she sent gave an incorrect name for the employee, a month/year date for DOB, and no requested documentation that the company was authorized to request the information. The employee has not applied for anything, and has signed no authorization for anyone to check her credit or verify her employment. ******************************** up on my HR staff member when asked to provide written authorization from the employee to check into her background.

    Business Response

    Date: 02/05/2024

    In response to your communication via the Better Business Bureau dated 02/01/2024, wed like to provide you with additional information on our company and reason for our outreach. VeriFacts, LLC is a third-party data verification company which updates and verifies contact information for our clients. Our outreach is legitimate, and we do abide by all applicable state and federal regulations. If the individual in which we requested information on would like to receive additional information, please have them contact our compliance department directly at ********************** We look forward to hearing back and providing any additional contact information needed. Should you wish to no longer receive communication from us, just let us know and well update our records.
    Sincerely,
    VeriFacts,LLC *********************

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts has called me at my place of employment twice now, most recently today. I did not consent to this company calling my employers and asking about my personal information. I am asking that they stop and desist immediately. Whatever information they obtain should immediately be destroyed and deleted asap.

    Business Response

    Date: 02/05/2024

    In response to your communication via the Better Business Bureau dated 2/1/2024, wed like to provide you with additional information on our company and reason for our outreach.  Our company updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations.  To receive additional information, please contact our compliance department at *********************.  We look forward to hearing from you and providing any additional contact information you may need.  Should you request to no longer receive communication from us, just let us know and well update our records.  

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts continues to call our business phone askingg for employees , they read of DOB and ask for SS numbers before you can even reply. They are tying up our business lines and I wish for them to stop calling, we can not give you information!

    Business Response

    Date: 02/02/2024

    In response to your communication via the BBB dated 1/31/2024.VeriFacts wishes to apologize for any inconvenience we may have caused you and interruption to your business. We have updated our records and will not be contacting this company again.

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 02/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't want this company calling me or sharing any personal information...... They called my job asking for personal info without saying what it was for......

    Business Response

    Date: 01/23/2024

    This is in response to your communication received through the BBB dated 01/22/2024.
    VeriFacts wishes to address your concerns and assist you in resolving this matter.
    VeriFacts is in the business of providing location services to its clients.
    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
    **Information obtained during the call will not be used and/or shared at your request.
    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,
    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts has called me at my place of employment twice now, most recently today. I DO NOT WANT THEM CONTACTING ME OR MY EMPLOYER ANY LONGER.

    Business Response

    Date: 01/18/2024

    This is in response to your communication received through the BBB dated 1/17/2024.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    Email: *******************

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today Eve from Verifacts *************) called my office and the receptionist answered where *** immediately asked if she was ********************* and rattled off my date of birth. Under no circumstances is this company to call my place of employment nor myself to inquired about my personal information yet alone start rattling it off to a receptionist. You do not have permission to do so - You do not have consent. You need to cease and desist immediately.

    Business Response

    Date: 01/11/2024

    This is in response to your communication received through the BBB dated 01/08/2024.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/8/2024. I received a call at 12:45pm today at my place of employment. A lady start asking me to verify my DOB, employment, and SSN. I refused to answer any of her questions. When asked why she is calling asking me to verify my personal information she stuttered and then said Verifacts work with hundred of companies to gather information for background checks. I told her not to call my place of employment again. I will be filing a complain with BBB. Verifacts sound like a SCAM. Please beware and do not provide them with no information. I want them to NOT contact me again. This is horrible. I am a hard workingperson as well as other people. We have to deal with scammers trying to steal our personal information's.

    Business Response

    Date: 01/11/2024

    This is in response to your communication received through the BBB dated 01/08/2024.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/03/2024. I received a call from a former employer stating that verifacts has called several time attempting to verify employment but also asking for my DOB and SS#. This also has happened at my current employment. HR attempted to ask questions the nature of the call and ***** did not respond to her questions. No one from this business has contacted me directly and per The general rule under the Privacy Act is that an agency cannot disclose a record contained in a system of records unless the individual to whom the record pertains gives prior written consent to the disclosure.This is bases for a lawsuit. I do not give or nor have i given permission to give my information out to Verifact, LLC or to any customer of theirs.

    Business Response

    Date: 01/03/2024

    This is in response to your communication received through the BBB dated 01/03/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. Your information will not be shared.

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 01/04/2024

     
    Complaint: 21092063

    I am rejecting this response because:

    I asked for information on the customer that's trying to locate me so I may be in direct contact with them myself.  No information was  given. I still have the expectations that my information will remain private and will not be given to any customer or 3rd party.

    Sincerely,

    ***********************

    Business Response

    Date: 01/05/2024

    This is in response to your communication received through the BBB dated 01/04/2024.
    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
    **Information obtained during the call will not be used and/or shared per your request.

    Respectfully,
    *************************
    Compliance and Administrative Specialist
    Phone:************ / Fax: ************
    *******************

    Customer Answer

    Date: 01/05/2024

     
    Complaint: 21092063

    I am rejecting this response because: ************ is still asking for my private information.

    Sincerely,

    ***********************

VeriFacts, LLC is NOT a BBB Accredited Business.

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