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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY CALLED MY OLD JOBS LOOKING FOR ME MY EX COLLEAGUE SENT ME THE ***** THIER RECORDS ARE WRONG AND OUT DATED AND THEY ARE HARRASING ************ OF EMPLOYMENT AT LEAST FIGURE THAT OUT THIS IS HARRASMENT!!!

    Customer Answer

    Date: 10/18/2023

    This is exactly from me and i only submitted once they called my old employer harrrasing them but never called me and this is against the law

    Business Response

    Date: 10/23/2023

    This is in response to your communication received through the BBB dated 10/17/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 10/24/2023

     
    Complaint: 20740411

    I am rejecting this response because: I am not sure they understand i havent worked at the job they have beeen calling in over a year yet they are still requiring information I was contacted from my past employer to tell me that this company is asking about me. I do not work there and i do not know who this company is. My old employer did say they will speak to a lawyer because people are calling on my behalf for a job that i havent worked in over a year.

    Sincerely,

    *******

    Business Response

    Date: 11/06/2023

    This is in response to your communication via the Better Business Bureau dated 11/03/2023.
    We have taken the necessary steps so that no further communication will take place with you and/or your former employer.
    VeriFacts is in the business of providing location services to its clients.
    Should you need additional information, I ask that you please email me directly for any further information. I have updated our files to cease all communication regarding you and your former employer.
    If you have any further questions, please contact me at *******************
    Respectfully,
    *************************
    Compliance & Privacy Department
    Phone: ************ / Fax: ************

    Customer Answer

    Date: 11/06/2023

     
    Complaint: 20740411

    I am rejecting this response because:

     

     

    You have given me no tools to contact you and or tell me why youve contacted s company I havent been with in years this is illegal and harassment 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has contacted a former employer multiple times, asking for personal information. I never authorized them to do so and it needs to stop immediately. It is a violation of my privacy.

    Business Response

    Date: 10/12/2023

    This is in response to your communication received through the BBB dated 10/10/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 20718729

    I am rejecting this response because:  I received this email regarding my recent complaint. I did have a similar complaint filed against the same company, but they recently sent another correspondence to my employer. Based on the original complaint, they were not going to do that, but they did. Please advise. 

    Sincerely,

    ******** *********

    Business Response

    Date: 12/18/2024

    Thank you for bringing this matter to our attention. We sincerely apologize for the oversight. It was not our intention to disregard your request for no further contact.

    Unfortunately, the instruction to refrain from contact was missed, and as a result, an employee inadvertently sent the email. Once this mistake was identified, the employee was promptly communicated with and received additional training to follow the established guidelines. We are taking additional steps to ensure that all future communication fully complies with your wishes.

    Again, we apologize for any inconvenience caused, and we can assure you that this will not happen again.

    Sincerely,

    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 20718729

    I am rejecting this response because: The correspondence sent to my employer was not an email. Verifacts sent 3 faxes to my employer. I need confirmation that ALL communication, whether that be email, fax, or otherwise will stop.

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is calling my work trying to gather personal information which should be illegal

    Business Response

    Date: 10/11/2023

    This is in response to your communication received through the BBB dated 10/05/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:09/29/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company verifacts has called my job numerous times trying to get information about me and ask personal information that I did not ask for whoever it is requesting it please stop harassing me at my place of business stop calling my job about me PLEASE STOP!! called from a ********** ** number ********** PLEASE AGAIN STOP CONTACTING ME!!

    Business Response

    Date: 10/02/2023

    This is in response to your communication received through the BBB dated 09/29/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 10/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ************************;


  • Initial Complaint

    Date:09/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/27/23 Verifacts called me at work today and wanted to confirm personal information over the phone. When I asked again who she was and who was requesting my information she told me she was from Verifacts and she was verifying employment information but refused to provide me with the name and contact information of the company requesting my information. I would not provide any additional information without knowing who was requesting my identifying information. I strongly feel that my privacy is being invaded, especially while I'm at work. This was also disruptive to my day at work. Verifacts is not to contact me again.

    Business Response

    Date: 10/02/2023

    This is in response to your communication received through the BBB dated 09/27/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 19 2023 verifacts called my place of employment twice asking personal information about me. The first time I answered the second a coworker and they asked personal information and was rude to my coworker. I called them back to find out what is going on and the lady was rude.

    Business Response

    Date: 09/21/2023

    This is in response to your communication received through the BBB dated 09/19/2023.
    VeriFacts wishes to address your concerns and assist you in resolving this matter.
    VeriFacts is in the business of providing location services to its clients.
    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.
    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 09/25/2023

     
    Complaint: 20627189

    I am rejecting this response because:
    I do not want them to give out my information to anyone either its a validation of my privacy. I sent them an email telling them I do not give permission to give out my information with no response back. 
    Sincerely,

    ***********************

    Business Response

    Date: 09/26/2023

    This is in response to your communication received through the BBB dated 09/25/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.

    **Information obtained during the call will not be used and/or shared at your request.

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,
    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called my place of business asking for personal information when not authorized.

    Business Response

    Date: 09/21/2023

    This is in response to your communication received through the BBB dated 09/19/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 09/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifact called my employer numerous times and I did not authorize or do not know who they are please do not call my employer again and remove me from mailing list.

    Business Response

    Date: 08/25/2023

    This is in response to your communication received through the BBB dated 08/24/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 08/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:08/22/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calling my company and asking for my personal information without my consent. No one should be calling and asking for anyone's social security or verify my work place. Invasion of privacy. This need's to stop immediately.

    Business Response

    Date: 08/23/2023

    This is in response to your communication received through the BBB dated 08/22/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:08/17/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts is calling my former employer asking invasive questions regarding my address, work hours, etc. They also faxed a request asking similar information. I never gave this company my permission to do so and would like to file a complaint.

    Business Response

    Date: 08/21/2023

    This is in response to your communication received through the BBB dated 08/17/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 08/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

VeriFacts, LLC is NOT a BBB Accredited Business.

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