Complaints
Customer Complaints Summary
- 594 total complaints in the last 3 years.
- 333 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received what appears to be a phishing attempt from this company, stating This is Unifin a debt collector Contact us about ref#*********** @ ****** or ****************************** cant get them to stop harassing me with repeated texts and I do not believe I have any outstanding debts. No human has ever contacted me, I just keep getting spammed with texts and calls and want it to stop.
Business Response
Date: 02/19/2024
Unifin has received and reviewed ******************** complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf.Unfortunately, ************************* received a communication intended for another individual. Based on the complaint received, Unifin has ceased all communications to ******************** phone number and Unifin has forwarded a copy of the complaint to our client.
************************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
* NEW Complaint with UPDATED information *February 15, 2024 ************************************************************* Please be advised once again that your company continues to call me and accost me for a debt that I have requested in several logged dates to cease and desist that on multiple dates including 12/10/23, 12/11/23, and several previous contacts from your ***************** after multiple harassing calls and text messages from Unifin, Inc. Please note that today, Thursday February 15, 2024, after Unifin advised in a previous Better Business Bureau complaint (December 28, 2023) that I would never again be contacted by your company, I received yet another harassing call for the same alleged aforementioned debt (************ Webank), after being advised on December 28, 2023, that all communication would cease from Unifin. At this time and as a result of Unifins continued contact, please accept this communication as a Final Demand for compensation pursuant to ***** and that which I emailed to your Chief Executive ********************************* prior to retaining counsel for this matter and altering local media Consumer Investigative reporters to aid in this resolution. This company continues to be in direct violation of the ***** in contacting me several times after being advised this would be ceased, meriting urgent resolution and compensation prior to contacting local Consumer Investigative reporter ******************* to aid in this matter's urgent resolution, as well as filing an immediate Grievance with the *** for investigation. Thank you kindly in advance for your urgent and immediate contact and resolution to this matter in way of the aforementioned compensation.Business Response
Date: 02/27/2024
Unifin has received and reviewed ******************************* complaint and appreciates the opportunity to respond.
Previously, two accounts under ******************************* personal information were placed with our office by our client to make collection efforts on their behalf. Unifin ceased collection efforts on December 11, 2023,upon first being told that ***************************** was disputing the subject debts and did not wish to be called regarding those two debts moving forward. On January 16, 2024, a third account under ******************************* name and personal information was placed with Unifin, by our client, to make collection efforts on their behalf. Unifin ceased communications to ***************************** on February 15, 2024, upon being notified that ***************************** did not wish to be contacted regarding that debt. Please note that based on ******************************* complaint, Unifin has added ******************************* phone number to its Do Not Call list to prevent ***************************** from being contacted in the future if another debt, under his name and personal information, is placed with Unifin for collections. Unifin has forwarded a copy of the consumers complaint and dispute to our client.
***************************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 02/27/2024
Complaint: 21300350
I am rejecting this response because:
I had previously demanded that Unifin contact me regarding NO alleged debts owed and serviced by Unifin **** to which they have clearly not complied. These demands for cease and desist contacts were placed verbally and in writing between December 2023 - January 2024, and again in February 2024 after an additional contact telephonically.As Unifin **** refuses to facilitate resolution or compensate me for these clear violations of FDCPA and ********** ********* Act, I have retained counsel on this matter and will be pursuing litigation for full recovery in these matters.
Sincerely,
*******************************Business Response
Date: 03/14/2024
Unifin has received and reviewed ******************************* complaint and appreciates the opportunity to respond.
Previously, two accounts under ******************************* personal information were placed with our office by our client to make collection efforts on their behalf. Unifin ceased collection efforts on December 11, 2023,upon first being told that ***************************** was disputing the subject debts and did not wish to be called regarding those two debts moving forward. On January 16, 2024, a third account under ******************************* name and personal information was placed with Unifin, by our client, to make collection efforts on their behalf. Unifin ceased communications to ***************************** on February 15, 2024, upon being notified that ***************************** did not wish to be contacted regarding that debt. Please note that based on ******************************* complaint, Unifin has added ******************************* phone number to its Do Not Call list to prevent ***************************** from being contacted in the future if another debt, under his name and personal information, is placed with Unifin for collections. Unifin has forwarded a copy of the consumers complaint and dispute to our client.
***************************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 03/14/2024
Complaint: 21300350
I am rejecting this response because:As noted previously, Unifin **** continued to contact me on/after December 2023's advisement to cease ANY AND ALL CONTACT on any old, new, future or existing alleged debt accounts held at Unifin **** Further, Unifin **** has refused on several logged occasions to contact me directly via telephone from their ***************** and sends me continually to overseas, unintelligible staff whom are unable to assist me. As such, and as Unifin **** has refused to compensate me for these illegal contacts on/after December 2023, I have retained Legal counsel on this matter whom is filing a civil suit against Unifin **** (******************).
Sincerely,
*******************************Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin, Inc., sent me a text message claiming I have a debt to be collected. I know of no such debt. The link worked, but my information would not pull an account. I did not provide the more sensitive data as I could supposedly do so with my name. The text message did not contain the information required by US federal law under the Fair Debt Collection Practices Act nor did it follow the laws under the ************************************* Not only is this extremely scammy, it is also illegal as the information must be in the first contact, and the text message was the first contact. Expectations are a written apology and a formal letter explaining that I have zero debt to be collected by them and a promise in writing to never contact me again. Also, as this is a common complaint on here with an explanation that people were contacted about someone else's debt, I need a copy of the company's formal plan to avoid this in the future and an explanation of why this is an ongoing issue. Please follow the law and adjust your business practices.Business Response
Date: 03/05/2024
Unifin takes *********************************** complaint seriously and appreciates ********************************* for bringing this matter to Unifin's attention.
An account was placed with our office, by our client, to make collection efforts on their behalf. Unfortunately, ********************************* received a message intended for another individual. Based on the complaint received,Unifin has ceased all communications to *********************************** phone number, and Unifin has forwarded a copy of the complaint to our client.
If ********************************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin Inc.Customer Answer
Date: 03/11/2024
Complaint: 21295389
I am rejecting this response because:This company clearly has an issue with contacting the wrong people. They have failed to explain how they are going to avoid this problem in the future.
I also requested a letter stating I do no owe them money, and one was not offered.
Please resolve both of these issues, and I am happy to confirm the response.
Sincerely,
*********************************Business Response
Date: 03/22/2024
Unifin takes *********************************** complaint seriously and appreciates ********************************* for bringing this matter to Unifin's attention.
An account was placed with our office, by our client, to make collection efforts on their behalf. Unfortunately, ********************************* received a message intended for another individual. Based on the complaint received,Unifin has ceased all communications to *********************************** phone number, and Unifin has forwarded a copy of the complaint to our client.
If ********************************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received this text This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop texts I do not owe any money and when I went to the website to enter my information with the reference number it says invalidCustomer Answer
Date: 02/19/2024
Message was texted to my phone and complaint was made by me not 3rd partyBusiness Response
Date: 02/20/2024
Unifin has received and reviewed *********************** complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf.Unfortunately, ********************* received a communication intended for another individual. Based on the complaint received, Unifin has ceased all communications to *********************** phone number and Unifin has forwarded a copy of the complaint to our client.
********************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:02/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a text message twice with a link to press from a company called Unifin. I have know idea who this company represents. I am not clicking on links in an unidentified text message. I feel this company is harassing me. They dont say in text what its about just.The below is the text message.This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop textsBusiness Response
Date: 02/16/2024
Unifin takes ************************* complaint seriously and appreciates *********************** for bringing this matter to Unifin's attention.
An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, *********************** received messages intended for another individual. Based on the complaint received,Unifin has ceased all communications to ************************* phone number, and Unifin has forwarded a copy of the complaint to our client.
If *********************** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got an SMS pointing to their website. The information requested does not match with my dob or ssnBusiness Response
Date: 02/09/2024
Unifin has received and reviewed ************************************** complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf.Unfortunately, *************************** ********* received a communication intended for another individual. Based on the complaint received, Unifin has ceased all communications to ************************************** phone number and Unifin has forwarded a copy of the complaint to our client.
*************************** ********* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:02/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text and an email from this collection agency. I do not believe I owe anything to anyone. The following is the text I received. This is Unifin a debt collector Contact us about ref#************@ ********** or ***************************** ChargesMayApply Reply STOP to stop texts I do not respond to text or emails with links. I also do not believe that I owe anything to anyone that would require a collection agency. I want them to quit contacting me. I have since deleted these request that were sent to me. I am angry that I am receiving something without any kind of information other than a reference number.Business Response
Date: 02/06/2024
Unifin has received and reviewed ***************** complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf.Unfortunately, ********************* received a communication intended for another individual. Based on the complaint received, Unifin has ceased all communications to ***************** phone number and Unifin has forwarded a copy of the complaint to our client.
********************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have received (800) number calls and now text messages, clearly phishing as I have no debts in collection. This is not a massive mistake that keeps occurring to multiple people over a long period of time, it is predatory and their behaviors should be investigated. I am listed on the National Do Not Call Registry and will be reporting. Note to company: Remove me from your contact lists immediately.Business Response
Date: 02/05/2024
Unifin takes the consumers complaint seriously and appreciates the consumer for bringing this matter to Unifin's attention.
An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, the consumer received phone calls and a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to the consumers phone number, and Unifin has forwarded a copy of the complaint to our client.
If the consumer has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Initial Complaint
Date:01/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received the following text on January 16, 2024:This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop texts This text looks like a fishing text trying to get information. I don't have any outstanding debts so I researched the text and found the company may be a third party debt collector. This company had my phone number and they could have contacted me a more appropriate method. I will not follow random links delivered by text messages from people I don't know. I have sent Unifin a letter asking information on the debt.I am writing opening this complaint so that other people can be aware of the way this company works. I also want to make sure I get the information on the debt that this company thinks I owe.Business Response
Date: 01/29/2024
Unifin has received and reviewed ************************* complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf.Unfortunately, ******************************* received a communication intended for another individual. Based on the complaint received, Unifin has ceased all communications to ************************* phone number and Unifin has forwarded a copy of the complaint to our client.
******************************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried numerous times to contact them because they have called my cell phone many many times. The phone numbers Im given do not work and when I try to log on the captcha just keeps spinning. I dont even know what they are calling me for, and cant get in touch with them to find out. When I call the phone rings and picks up but then theres nothing.Business Response
Date: 01/29/2024
Unifin has received and reviewed ******************** complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf.Unfortunately, ************************* received a communication intended for another individual.Based on the complaint received, Unifin has ceased all communications to ******************** phone number and Unifin has forwarded a copy of the complaint to our client.
************************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.
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