This business has 1 alert
Complaints
Customer Complaints Summary
- 564 total complaints in the last 3 years.
- 322 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving texts as follows:This is Unifin a debt collector Contact us about ref # ........I have not outstanding debt, have replied to STOP receiving texts, have blocked their number (from prior texts). I have NOT communicated with this company I believe this is a scam.If I owe debt to someone they need to mail me a letter stating such along with proof.
Business Response
Date: 01/22/2024
Unifin has received and reviewed ********************* complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf.Unfortunately, ******************* received communications intended for another individual. Based on the complaint received, Unifin has ceased all communications to ********************* phone number and Unifin has forwarded a copy of the complaint to our client.
******************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:01/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving notifications and calls from Unifin for the past few months, most recently on Jan. 15, ****, on which I received a call from Unifin and called back only to be denied any information about the reason for the call. On two occasions at least, I have called back the number, been told that the call may be recorded, and asked if I am *****************************. I tell them that my name is ***************************, and they tell me they can provide no further information. The text messages simply say, "This is Unifin a debt collector Contact us about ref#********** @********** or [url that I am not going to retype here]." The reason this is of particular concern is because I had identifying information stolen from me from a man named *************************, and I had to erase false aliases on my credit report, including the name ***************************** and other variations of mine and his name. I have had a fraud alert on my profile for some time now, and I would like to stop receiving these messages unless there is an issue related to me (*************************** or *********************************). Any other variation of my name is not legitimate. Thank you for taking the time to read this, and I would appreciate any clarifying information.Business Response
Date: 01/22/2024
Unifin has received and reviewed ********************** complaint and appreciates the opportunity to respond.
An account under the consumers personal information was placed with our office, by our, to make collection efforts on their behalf. Unifin ceased collection efforts on January 16,2024, upon first being notified that *************************** was disputing the subject debt. Please note that Unifin has never reported the subject account to the credit reporting agencies. Based on ********************** complaint and dispute of the debt, the account has been returned to our client along with a copy of the dispute and complaint.
Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 01/24/2024
Complaint: 21148628
I am rejecting this response because:
I would information about why this debt was attached to my name. I was the victim of identity fraud, and I am worried that there might be future issues. I appreciate Unifin discontinuing efforts to collect the debt. I am not sure that Unifin is able to provide further information about a case that is not connected to me, but I would appreciate assurance that I will not be contacted again for others' debt.
Sincerely,
***************************Business Response
Date: 01/25/2024
Unifin has received and reviewed ********************** complaint and appreciates the opportunity to respond.
An account under the consumers personal information was placed with our office, by our, to make collection efforts on their behalf. Unifin ceased collection efforts on January 16,2024, upon first being notified that *************************** was disputing the subject debt. Please note that Unifin has never reported the subject account to the credit reporting agencies. Based on ********************** complaint and dispute of the debt, the account has been returned to our client along with a copy of the dispute and complaint.
Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 01/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a text and pasted it below. This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop texts I have checked credit reporting and looked for any outstanding balances. I have not found any. I do not know what this debt would be regarding and why Im being contacted.Customer Answer
Date: 01/05/2024
I dont have any debts and I have tried to see what debts the text was talking about. when I tried to login it said my credentials were invalid.Business Response
Date: 01/08/2024
Unifin has received and reviewed ********************* complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf. Unfortunately, *************************** received communications intended for another individual. Based on the complaint received, Unifin has ceased all communications to ********************* phone number and Unifin has forwarded a copy of the complaint to our client.
*************************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a call from a **** ************** attempting to contact my husband. When I told her I am his wife she just kept on insisting it is a personal matter that she needs to discuss w/ him and hang up. This person is rude and very evasive. Never disclosed the company she represents nor state the nature of her call. I called her number a few minutes after and found out it is "Unison" thru the phone recording and was connected to her. I advised her you don't call somebody without identifying yourself nor state your business as it is not only rude but against any business ethics. She said she will be happy disclose the information if I can verify my husband's SS# (last 4 digits)??? I put my husband on the phone and she wants him to verify his SS#. Really...with all these identity thefts. Is this company preying on people and/or running a scam??? This company and this employee need to be reproved for their misleading and unethical business practice(s). I feel for the seniors that are being victimized with such scrupulous scheme.Business Response
Date: 01/04/2024
***,
Thank you for helping fix the email notification. Confirming receipt of this email below.
However, this complaint is not directed at Unison. I was unable to find any consumer with this name, we have no employee named ****, the conduct does not sound like something like we do, and perhaps most importantly, I called the number at ************ given by the consumer (and after great difficulty) confirmed the company is Unifin, **** not Unison. I can somewhat see why the consumer might have confused the name with ours because I had to repeatedly ask the company to provide their name and they said it quickly.
Since this is the wrong company, is there a way to administratively clear it from our file in lieu of responding to the consumer? I see the second sentance of the notification says to contact BBB if we believe this notice was sent in error.
*****************
Corporate Counsel
Business Response
Date: 01/16/2024
Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
An account under the name ************************* was placed with our office by our client, ****************************** to make collection efforts on their behalf. Due to the sensitive nature of the account, **********************'s employee attempted to verify that they were speaking to the correct person before disclosing that the call was in connection with the collection of a debt. Unifin was unable to complete the verification process with *********************** which prevented Unifins employees from being able to disclose any more detailed information to her. Upon speaking with *************************, and completing the verification process, Unifin determined that ****** and ************************* received a call intended for another individual and immediately ceased all communications to ****** and *************************** phone number. Unifin forwarded a copy of the subject complaint to its client along with notice of the incorrect phone number.
Unifin appreciates ************************* understanding and patience. Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, 1/3/2024, I received a text message from Unifin, a debt collection agency, stating I must contact them about an outstanding debt. I have no outstanding debts with anyone. I want Unifin to stop making false claims and stop contacting me in any form or fashion.Business Response
Date: 01/04/2024
Unifin has received and reviewed ***************************** complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf. Unfortunately, ************************************* received a communication intended for another individual. Based on the complaint received, Unifin has ceased all communications to ***************************** phone number and Unifin has forwarded a copy of the complaint to our client.
************************************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 01/04/2024
Complaint: 21090832
I am rejecting this response because: No other person is in any way connected to my phone number. The contact attempt from Unifin to me appears to be a phishing expedition to try and extract funds from me that are not owed by me in any capacity. Casting a broad net and including innocent SENIOR citizens to satisfy someone else's debt is unethical and potentially actionable. It is emotionally upsetting at a minimum. At it's worst a more vulnerable senior than me might fell legally compelled to comply.Any future news articles I hear about Unifin's questionable practices will result in my filing a complaint on this matter with my State Attorney General.
Sincerely,
*************************************Business Response
Date: 01/05/2024
Unifin has received and reviewed ***************************** complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf. Unfortunately, ************************************* received a communication intended for another individual. Based on the complaint received, Unifin has ceased all communications to ***************************** phone number and Unifin has forwarded a copy of the complaint to our client.
************************************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:12/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin continues to call me and be extremely rude. They refuse to give any information about who they say I owe money too. I have never heard of this company before. I have requested proof that the debt is mine and have not received a response.Business Response
Date: 12/29/2023
Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
An account under ***************** personal information was placed with our office by our client to make collection efforts on their behalf. On December 21, 2023, one of Unifins employees spoke with ******************* for the first, and only, time. Due to the sensitive nature of the ******************************'s employee attempted to verify that they were speaking to the correct person before disclosing that the call was in connection with the collection of a debt. Unfortunately, Unifin was unable to complete the verification process which prevented Unifins employee from being able to disclose any more detailed information to ******************** Based on ***************** complaint, Unifin has ceased all communications to *******************, and returned the account to our client along with a copy of the dispute and complaint.
Unifin appreciates ***************** understanding and patience. Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:12/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Scam calls from 50 different numbersBusiness Response
Date: 01/11/2024
Unifin has received and reviewed ************* complaint and appreciates the opportunity to respond.
Upon investigation, Unifin believes that ***************** has mistaken the actions of another company as those of Unifin. Please note that ************* phone number does not exist in Unifins system, and Unifin has no record of attempting to contact the phone number referenced in ************* complaint.
***************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:12/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin **** collector solicitation (Scam). The past reviews and responses from the company state that they sent it to the "wrong" phone number. I received the same text and will not provide information because it sounds like a scam. They may actually be a debt collection agency but they also are phishing and have poor bookkeeping processes.Business Response
Date: 01/11/2024
Unifin has received and reviewed ******************* complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf. Unfortunately, ***************** received a communication intended for another individual. Based on the complaint received,Unifin has ceased all communications to ******************* phone number and Unifin has forwarded a copy of the complaint to our client.
***************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:12/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text from ************** saying This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop texts. I followed there link and input my info and was told my credentials were invalid. Im assuming now Ive input my information for a scam. I input the same info into Unifin legitimate website and still no luck. Now Im concerned about identity thefts/scams because of this.Business Response
Date: 12/29/2023
Unifin takes *************** complaint seriously and appreciates ******************** for bringing this matter to Unifin's attention.
An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, ******************** received a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to *************** phone number, and Unifin has forwarded a copy of the complaint to our client.
If ******************** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
Date:12/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 17th 2023, I received a text from you guys saying This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop texts and I dont remember ever borrowing money or anything from you guys.Business Response
Date: 12/29/2023
Unifin takes *********** complaint seriously and appreciates ******************* for bringing this matter to Unifin's attention.
An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, ******************* received a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to *********** phone number, and Unifin has forwarded a copy of the complaint to our client.
If ******************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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