Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paylocity Corporation

  1400 American Ln Schaumburg, IL 60173-5452

  
• 

  Paylocity Corporation

  21 Fadem Rd Springfield, NJ 07081

  
• 

  Paylocity

  3600 Chamberlain Ln Ste 148 Louisville, KY 40241

  
• 

  Paylocity Corporation

  615 Crescent Executive Ct Ste 300 Lake Mary, FL 32746

  
• 

  Paylocity

  2775 W Navigator Dr Meridian, ID 83642

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I am in the process of transferring my *** account to another institution and was recently made aware that Paylocity charges a monthly fee of $4.50. I noticed this fee was applied on 6/6/25, 7/8/25, and 8/6/25, with another likely pending in September, for a total of approximately $18.Unfortunately, I was not informed of this fee by Paylocity or my former employer prior to these charges. This unexpected cost affects my ability to use my HSA funds for essential medical needs, which is concerning.I kindly please requesting that these fees be refunded to my account so I can have full access to the funds I have earned. I truly appreciate your understanding and attention to this matter, and I hope we can resolve it promptly.

  

  Business Response

  Date: 09/04/2025

  Hi *****,

  
  Thank you for reaching out. In order to assist you further, could you please provide the name of your employer? This will help us connect with the appropriate party to address your concern.
  Additionally, if your inquiry is related to your HSA account, you can contact the Consumer Assistance Line directly at ************** or email ************************************************************ for support.
  Please let me know if you have any questions or need further assistance.

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23832029
  
  I am rejecting this response because: This does not answer my issue. My issue is related to an individual *** account that is not related to an employer. It switched over when I was furloughed from my employer. Can you please answer my issue related to my 4 fees Distributions Fees Ive been charged on my account? I am about to move this to another institution soon. Ive attached a picture of my statement of my car for your reference.

  I was never informed of these fees at all otherwise I wouldve been moved it to another institution. Kindly please issue a refund for these 4 fees. Escalate this issue to upper corporate management to get resolved. 

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/08/2025

  Hello *****,
  Thanks again for reaching out regarding your HSA account.
  Since your HSA was initially set up and managed by your previous employer, any updates or changes must go through them. Even if you were furloughed, the account remains under their administration, and we are not able to make changes or manage individual HSA accounts directly.
  I understand youve provided screenshots of your HSA balances, but unfortunately, those do not help us identify the correct contact or account. Because *** accounts are tied to employer-specific setups, Im unable to locate or verify the account without knowing which employer it is associated with.
  To move forward, *** shared contact information for the employee support team for the *** software. However, to ensure youre connected with the right support resources, Ill need the name of your prior employer. Once I have that, I can help guide you to the appropriate contact or escalate the issue as required.
  Please let me know your previous employers name when you get a chance, and Ill be happy to assist further.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23832029
  
  I am rejecting this response because: Youre not understanding what is going one. (Please read entirely and understand what I am saying). My account is NOT with my employer. It is with Paylocity itself because it moves over once you leave an employer. Per the attachment I provided Paylocity the company itself is charging me a monthly fee of $4.50 4 times for the past 4 months and I was not aware of this and was not told this at all. THIS HAS NOTHING TO DO WITH MY FORMER EMPLOYER. I have already talked to Paylocity customer service. I am kindly please requesting these 4 Fee Distribution of $4.50 each be refunded because I am in the process of moving this account over. If you would like to discuss over the phone please call me at **************.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity's dependent care FSA. They require an invoice showing paid, providers name, dependent's name, activity, dates of service. Along with this invoice, they require you to fill out the information and include the **** I have followed these steps and am always hit with a denial of my claims. The last 2 I've had enough of the back and forth and am now submitting a formal complaint. All my claims follow under the *** guidelines of the dependent care FSA, but somehow they are consistently denied. I have proof I paid for the activities, and my kids went to the activities. I'm asking they follow the rules and approve my claims so I can collect on my own money. I've attached the most recent claim as an example, showing they are requesting a new receipt. I don't have a new receipt. No indication or reason as to why they are requesting a new receipt. They said they won't accept a credit card or payment receipt, but I don't have anything else. All the information is there and I feel they are making it as difficult as possible, and I've been dealing with this for the past 3 years, and I'm over the back and forth. Most of the time it takes a second look, and an angry email complaining for them to approve it.

  

  Business Response

  Date: 08/20/2025

  Hello and afternoon, 

  Im really sorry to hear about the challenges youve faced with your claims. Id be more than happy to help by connecting with the right leadership contacts, but I do need a bit more information from you.

  In-order to comply with our security protocols, we can only work with the approved contacts on the accounts. Could you please share the name of the company youre associated with or the company ID?  Once I have that, Ill reach out to the necessary contacts to request immediate assistance. I truly apologize for any inconvenience this may cause, and Ill make sure to escalate the matter as soon as I receive this information.

   

  Thank you in-advance.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd time I have felt the need to report Paylocity. After reviewing all of the similar complaints by other businesses, I can see that nothing has changed since my first BBB report. We are not able to get responses from knowledgeable representatives and leadership personnel seems non-existent. There is no follow-up even when submitting "help" tickets. *** & 401k compliance is not something to overlook. I need the system to be configured correctly and I need a competent leader to contact me.

  

  Business Response

  Date: 08/20/2025

  Hi ******,

  I apologize that the issues are persisting for your team and that your experience has not improved.  We want to ensure we get this back on track as soon as possible.  Is there a good time to reach you today?  

  Thanks,

  Paylocity

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this letter to register a formal complaint against Paylocity for failing to fulfill their contractual obligation under the Flexible Spending Account (FSA) Federal Law. Under the law, most claims are processed within one to two business days after they are received and verified. Payments are sent shortly thereafter via direct deposit. Although some plans can take up to 10 business days based on inefficiency of the plan administrator, Paylocity have completely proven to be one of the inefficient administrators. My wife submits her *** claim through ***, and she constantly receives her reimbursement between two to three business days. On the contrary, Paylocity has been taking several weeks to reimburse my claims. I uploaded my current claim receipt to the Paylocity portal on June 5, 2025, as of today June 25, 2025, I have still not received my reimbursement.Anytime I reached out to Paylocity to inquire about my reimbursement, I am treated like a beggar seeking arms. I am not a beggar, neither am I seeking donations nor applying for a loan. Rather I am demanding my money that was allotted directly from my pay to be administered by Paylocity. The level of unprofessionalism displayed by Paylocity employees always takes me aback as I have never experienced that level of misconduct with any payroll administrator. It is imperative that customers are met with respect and courtesy, by projecting such nickel attitude towards me, I felt very unjustly treated, especially the demeanor and unprofessionalism displayed by the Paylocity supervisor I spoke with on June 13, 2025. The level of unprofessionalism negates the core values and mission of FSAFEDS. I am escalating this matter to Better Business Bureau to advocate on my behalf, since Paylocity have blatantly ignored my email with impunity, and have also failed to respond to inquiry from my employer's HR department. Respectfully,******* *******

  

  Business Response

  Date: 07/15/2025

  Hi *******,

  Thank you for reaching out to the BBB. Due to security reasons, we cannot communicate directly with non-authorized administrators.  I will work with your HR team and ensure this gets resolved timely.

  Thanks,

  Paylocity

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23594895
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three different individuals at the company lied to me, one on the phone and two in email, that I would be able to be reimbursed for a $3,050 pay back expense. This occurred between June 9, 2025 and July 7, 2025. The company coerced me into paying back the funds.They made me repay $3,050 in June because an old claim was denied and 3 people told me I could submit new claims to access the money, then they denied my new claims, so I called and they told me the deadline to submit new claims had passed in March.

  

  Business Response

  Date: 07/08/2025

  Hello *******, 

  Im really sorry to hear about what youre experiencing. Id be more than happy to help in any way I can. To get started, could you please provide me with the name of your company? Once I have that, I can connect with the right team members internally and ask them to collaborate with your contacts.

  When addressing the issues that come our way, all team members are required to collaborate with an approved contact at the company you were working with, accordance with our security protocol.

  Look forward to hearing back soon, 

  Thank you 

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have requested required 2024 Workers Comp Audit Reports with specific parameters in compliance with our 2024 Workers Comp audit. We have requested these reports in March, 3 times in April, (I have been on the phone for a total of 2+ hours), and a follow-up in May with no reports provided. In agreement with contract services, Paylocity should be able to provide basic reporting services. We have also filed a complaint with the CA ***** of WC to demonstrate Paylocity's willful failure to provide us with this basic information, preventing our State of CA WC Audit requirements. We are asking for assistance with contacting Paylocity's **************** to assist with this willful breach of contract and obtain said, repeatedly, requested audit reports.

  

  Business Response

  Date: 05/08/2025

  Hello and afternoon ******, 
  
  It was a pleasure speaking with you just now, and I truly appreciate you taking the time to discuss the information that was sent in. I'm really sorry to hear that you and your team are facing this kind of experience, and I've already contacted the leadership team to ask them to reach out as soon as possible.
  
  I have already received a response back from leadership stating they are reviewing the availability dates/times given and will be reaching out to get a call scheduled.

  Again, I apologize for the inconvenience this has caused you and your team.

  
  Thank you.

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year, our non-profit has experienced significant and ongoing problems due to unanswered support requests regarding critical payroll and tax matters. Despite my requests for a management escalation, these issues remain unresolved.Specifically, we have open tickets concerning: A persistent issue with the PA-PHI1 tax code.A discrepancy between IRS and ****************************** (SSA) reporting. Corrected tax reports that were supposed to be filed with the *** over a year ago. We have received no confirmation of this filing, nor have we been provided with a copy.The lack of timely and effective action from Paylocity's customer service team on these errors has resulted in a substantial loss of our staff's time and our organization's financial resources.We are urgently requesting a meeting with a manager to develop a clear action plan to promptly resolve ALL outstanding tickets and to discuss appropriate refunds for any fees or financial losses incurred as a direct result of Paylocity's inaction

  

  Business Response

  Date: 04/19/2025

  Good afternoon,

  We received your complaint and I will have a member of my management team reach out to you during business hours on Monday, 4/21.

  Thank you,

  *****

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Paylocity regarding their mishandling of my payroll taxes and their unfair billing practices. As MANY other former customers have filed formal complaints, I had engaged Paylocity's services with the expectation of professional and accurate payroll and tax management. From the outset, their repeated errors and lack of service have caused significant financial and administrative burdens for my company. After paying an exorbitant amount to set up the account, ********************** failed to set up my account correctly so I had no notice of what would be withdrawn from my payroll account, and which led to overdrawing my bank account. All of their errors have taken an unreasonable amount of time to correct due to their constant failure to respond. All "services" I have received from Paylocity have been paid for. On a recorded video call (that they recorded) with my accountant present, we indicated all the errors and directed the account to be closed and services terminated due to their errors. Even after filing the paperwork for the closure over 30 days ago, I have not received a response. As a matter of fact, I received notice today that Paylocity was still trying to debit my account, despite it being closed. I am requesting that Paylocity take immediate corrective action by: (1) Accepting responsibility for their errors and poor services and closing my account immediately; (2) Ceasing any attempts to debit my account or charge me for services.

  

  Business Response

  Date: 04/15/2025

  Hello ********,

  Thank you again for speaking with me today about your Better Business Bureau complaint. I'm sending this email to recap our conversation and give you a list of my actions to address this concern. You complain that you had requested to close your account over 30 days ago with the Paylocity contacts that you were working with, who were not responsive during your initial attempts to resolve your concerns with being unable to access your account, incorrect billing, and incorrectly set up services.
  
  To address your concerns, I have taken the following actions: I have now researched your account history to find cases associated with your complaint, and I have reached out to the senior leadership of your implementation team handling these concerns at the time of closure. I have requested that you ensure that the account is closed, that any billing attempts are stopped, and that we correct any incorrect billing concerns you may still have. I offered to set up a meeting with the Senior leaders you stated you did not have time for. I have explained that they may need to contact you to make the corrections you requested. I will follow up with you by Friday, 04/18/2025, to provide updates on the actions to address this concern.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a demo with Paylocity and the sales associate went through all details of services for both businesses I was bringing on. He explained the wire transfer for one of my businesses for the first few months to show good standing but that it would be lifted thereafter. We are now on month 4 and Im still wiring funds for payroll. As a business owner who travels, I cannot schedule new business openings and business travel around when I have to wire payroll. As part of my resolution, I offered them a backup bank account to pull from should there be an issue; that was turned down. I offered to put a cc on file that has no limit and that was turned down. How is it that Im offering a resolution to keep my business in flow and they do not seem to want to resolve? My businesses have been in operation for over 15 years, Id say credit worthiness is there. Poor communication, poor business practices, poor customer experience and poor business operations. Paylocitys business practices are unfortunate and unsustainable for businesses.

  

  Business Response

  Date: 04/11/2025

  Hello *****, 

  I regret to learn about the inconvenience you have encountered. I have already contacted the customer service leadership assigned to your account to request further assistance. I also see that you have initiated communication with the team leader, *** ******, regarding this situation in another case. I will collaborate with him directly to ensure that we provide you with the necessary information to address this situation.

  Thank you.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23185826
  
  I am rejecting this response because: There is nothing here stating they are resolving the situation. They assigned *** only after I told them I had filed a BBB complaint. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/15/2025

  Hello *****, 

  Additional information was sent out to the team leader, *** ******, to request an update on this situation.  He informed me that he had received additional information from the risk mitigation team and will be reaching out to you this morning to discuss the additional information that was received.  I will be sure to follow up with him to confirm this communication takes place.

  Again, apologize for the inconvenience.

  Thank you.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. Here's my situation and the reason for my wanting to file a complaint against Paylocity, a payroll company my employer used. Paylocity reported income to the *** that I never earned. The company I work for, ************* is **************, was using ****** in 2022 and switched to Paylocity mid year of 2022. ****** reported my earnings to the *** for the first few months of the beginning of 2022 when ************** was using them as the payroll company. ************** switched to the payroll company Paylocity midyear 2022 and Paylocity reported to the *** my earnings for the full year 2022 instead of subtracting what ****** had already reported. When we did our taxes we reported what we thought was the correct W-2 from Paylocity. Paylocity failed to subtract the ****** reported income. A little confusing but simply put Paylocity reported income that the should not have. The *** let us know that we had unreported income and we owe $6000. This is not true. My employer informed Paylocity of their mistake and they admitted to the error and would contact the *** and resolve the issue. They have failed to do this. My employer has been back and forth with them for months now and they still have not corrected the issue with IRS. We have email threads where Paylocity says they sent in the corrected W-2. This is not true. I've contacted the *** and they have no record of Paylocity sending in the corrected W-2. Now Paylocity will not even respond to my employer. All I need them to do is file the corrected W-2. For some reason they do not want to do that or are avoiding the issue. This has been going on for 6 months. No one at Paylocity will talk to me or respond to my emails. No one will communicate with my employer either. This to me is just bad business. I really don't know what else to do to get them to resolve the issue and was hoping a complaint with the BBB might motivate them. Thank you for your time.

  

  Business Response

  Date: 03/30/2025

  Hello,

  We will review the above complaint and have a team member reach out to the company administrators this week.

  Thanks,

  *****

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23133264
  
  I am rejecting this response because: 

  No one from the company has reached out to me or my employer to let us know they are working on resolving the issue with the ***. This the same issue we've been dealing with for 6 months now. Paylocity  has not taken responsibility for their error or made the effort to fix a simple problem and will not communicate with my employer or me. I'm trying to avoid taking legal action but if this continues I will have to seek legal counsel. Thank you 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/04/2025

  Hello, ********** director has contacted your company administrator to address this and provide clarification on the issue and they will reach out to you directly.  We have strict guidelines for communication and all communication goes through an approved company administrator with your employer.

  Thank you,

  Paylocity

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23133264
  
  I am rejecting this response because:
  My employer has reached out to Paylocity numerous times with no response from Paylocity and now Paylocity is telling me they've reached out to my employer about the matter and my employer will reach out to me. See the problem here. We have email threads where Paylocity has admitted their mistake and said they corrected the issue with the **** This is still not true. All I'm asking is that they file the W-2C and resolve the issue with the **** Thank you and sorry I have to keep asking. This has gone on to long.
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/14/2025

  Hello and morning ******, 

  I am responding back to you with some additional information regarding this situation.  I have reached out to the leadership contacts that have made multiple attempts to get in-touch with the client contact, ****** ****; but unfortunately, they still have not heard back.  I have also made a call out to ****** again this morning hoping to provide some additional assistance, but also received her voicemail.  Since she has not returned any of the emails or voicemails, I would suggest that you reach out to another authorized contact at your company to assist.  Due to the security protocols we have in place to protect all clients, we do not work or send any information directly to the employees of a company.  

  You mentioned you talked to someone from your company regarding this situation, if you have a name of someone that will respond to an email or voicemail; please pass that along.

  Thank you.