Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Paylocity Corporation has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Paylocity Corporation

  1400 American Ln Schaumburg, IL 60173-5452

  
• 

  Paylocity

  49 Russell Street Rochester, NY 14607

  
• 

  Paylocity Corporation

  115 W 29th St Ste 809 New York, NY 10001

  
• 

  Paylocity

  2107 Livingston St Ste C Oakland, CA 94606

  
• 

  Paylocity Corporation

  21 Fadem Rd Springfield, NJ 07081

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a w2 from this company but is blank. I called Paylocity and stated have my company i worked for call me. I asked *** to call them she told me to leave ger alone even tho its her job as HR. I need my w2 posted correctly.

  

  Business Response

  Date: 01/27/2023

  please provide the company name so I can look this up

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18903860
  
  I am rejecting this response because: Paylocity has not looked up Great clips at **************** Their company id is *****
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/31/2023

  thank you, checking on this now.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18903860
  
  I am rejecting this response because:has not been corrected
  
  Sincerely,
  
  *******************

  
  

  

  Business Response

  Date: 02/07/2023

  The reprint has been submitted and approved.  the employee may receive two packages, one blank and one with a filled in W2

• Initial Complaint

  Date:01/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The questions that I was asked in the hiring task documents were inappropriate for a job application. Asking if I was queer!! On and on I thought it was a bad joke. So inappropriate. Cant be legal. I dont want nothing to do with a company that needs to know my sexual preference. Im appalled . Reporting to BBB.

  

  Business Response

  Date: 01/19/2023

  Will get this complaint to our HR department

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Among other services Paylocity is supposed to provide us with quarterly reports for the purposes of compliance with governmental taxing authorities. Last quarter one of the state returns was incomplete. Paylocity failed to provide a complete report after repeated requests. This quarter (year end) Paylocity provided reporting for one of our businesses that is almost completely wrong. The report for another business has been provided at all. **************** has not been helpful and is only offering a possible correction of these failures after legally mandated filing deadlines have passed, which would be of absolutely no use.

  

  Business Response

  Date: 01/19/2023

  Hello, let me research this and find a resolution.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18835428
  
  I am rejecting this response because:

  It merely states the business is looking into the issue. There has been no resolution of any kind.

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/27/2023

  I am showing updated reporting available on the client's portal

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution I received elsewhere is satisfactory to me.

  I was forced to confer with our ******************** who contacted Paylocity's sales/implementation team.  Our issues were then resolved within 2 days. If things had been left with customer service, I have serious doubts our issue would have been resolved in time to be useful for meeting legally mandated tax filing deadlines. I do not feel things should have had to have been so exceedingly difficult or that it should have been necessary for our top management to become involved. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on the phone, as we speak, with **************** Associate Tamike, for 92 plus minutes, who advised me I did not have an HRA card on this account. I advised her that Paylocity assigned me a card ending in **** and is ready to be activated. She then advised it was not ready to be shipped. no further steps or advisement provided. Please advise on how to proceed to obtain my HRA card or who I can contact to escalate this matter.In addition, I have attempted to validate online and with ****** my HRA account for direct deposit. I have I confirmed the amount deposited to be .68 and ****** confirmed correct amount. However my account continues to not be activated. Where are my payments, how are they issued. I can not add a bank as online just goes to my direct deposit page and does not allow me to add a bank.I would like to be reimbursed for the payments that were recieved, processed and approved and paid. Where are my payments.

  

  Business Response

  Date: 01/17/2023

  hello, i will look in to this and resolve.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off from Austin ********** on October 31 ****. I filed for Cobra via their third party HR provider Paylocity on December 10. They took two payments totaling $934.00. Upon speaking to the insurance provider ********** of *****, they have not received my reinstatement for Cobra and have reached out 3 times. Paylocity is saying all paperwork was submitted but unable to offer any case or inquiry number which ********** gives to every account. I currently have 7 recorded phone calls and case calls with ********** ***** and two of theirs speaking with Paylocity. Paylocity is now telling me they do not have my money and are unable to do anything else to assist me upon asking for a refund and cancelation of my cobra service which has not been put into action.

  

  Business Response

  Date: 01/13/2023

  Thank you for sending this in.  I am addressing this now with my management team.

  Customer Answer

  Date: 01/15/2023

   
  Complaint: 18808003
  
  I am rejecting this response because:

  there is no resolution 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/17/2023

  I can reopen this on my end and work with my team again.

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18808003
  
  I am rejecting this response because:

  I am being told that Paylocity will issue the refund for my Cobra via my former employer despite Paylocity previously stating they would not issue a refund.  I have sent another email to confirm this and am waiting to hear back.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/18/2023

  Replying to employee via Outlook work email

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using paylocity to process our payroll since October 2022. There have been major issues getting our company set-up correctly.The lastest issue I have been working with them on for the past 2 weeks involves our **2 forms.The information is incorrect on the **2's for employees who have pre-tax medical deductions and Simple *** deductions. The corresponding codes on the **2's are incorrect. I have had at least 3 service team members plus our account manager tell me that the codes are not important and also that the **3 form is not looked at by the *** and doesn't need to match.I have been processing payroll for 30+ years and know that information is incorrect.They cannot or will not fix the **2 issues and have now made then available to my employees. Since this information is incorrect it might cause issues to either the employee or my company.This is my #1 complaint right now. The # 2 is that the payroll processed on 12/28/22 took the employee direct deposits out of their bank accounts. I told the service rep that it was going to process the wrong way and he assured me that it would not. This is a much longer complaint and I can provide more details.It is of the utmost urgency that I get the **2's information corrected. I need to know how to contact someone that supervises my contact.I have many

  

  Business Response

  Date: 01/13/2023

  Thank you for sending this in.  I have engaged my leadership team to address this complaint right away.  Thanks.

• Initial Complaint

  Date:12/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home health care agency operates ***** sole proprietors including ********** which we file weekly and bi-weekly payrolls. We signed 2 contracts in 2019 1st for ********** and then 2nd for the small sole proprietors which would be covered under the 2nd. Our account has been drafted with different rates without an updated contract. I have asked repeatedly to reflect back to our contract and honor the rates and credit our account for the fees. An example of the fees are not giving a 60 day notice. Well as I stated we are a home health care agency and death does not come with an expiration date. So that is difficult to do.I want to discuss this and many other fees , issues and short comings that haven't been addressed .With multiple companies I feel that direct communication is required.

  

  Business Response

  Date: 12/09/2022

  We will reach out to **** directly to review the fees/changes in fees and any other questions she may have to get this resolved. 

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th, 2022, I initiated an On-Demand transaction through Paylocity. for $200. I had used this service many times with Paylocity. The nature of the service is such that you can request amounts of up to $500 and receive that amount the following business day. That amount would then be deducted from your next paycheck. However, the funds were never sent to my bank account. I checked with my bank, and they had zero record of any such initiation of the transaction from Paylocity. On Paylocity, it showed the request as "Completed". Paylocity support would not speak with me. They would only speak with the HR department of my employer. Once my HR representative reach out to them, they began investigating the issue. They claimed there was no trace information of the transaction, despite the fact they admitted to seeing the transaction was marked "Complete".When my paycheck was posted, it had $201.25 deducted. The additional $1.25 was from the On-Demand fee. I never received my $200 request, yet they deducted it from my paycheck. After having my HR representative inform them of this additional complication, they went silent. They have not communicated, been responsive, or shown any desire to remedy this situation. Essentially, Paylocity owes me $201.25 of money that I worked hard to earn.

  

  Business Response

  Date: 11/11/2022

  Hello - *****'s employer, Adventure Forest LLC, has connected with Paylocity Service team to review this complaint and resolve the missing funds from the OnDemand payment that did not process. Our Service team is communicating with ******************* as on November 9th, we were able to find the requested ******** payment and requested a tracer to find where the money went. Our tracer did not find the transaction, and ***** did confirm that his bank did not see a transaction initiated or returned. We are continuing to work to resolve this matter directly with the Employer and Employee.