Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paylocity Corporation

  1400 American Ln Schaumburg, IL 60173-5452

  
• 

  Paylocity

  2775 W Navigator Dr Meridian, ID 83642

  
• 

  Paylocity

  49 Russell Street Rochester, NY 14607

  
• 

  Paylocity Corporation

  21 Fadem Rd Springfield, NJ 07081

  
• 

  Paylocity

  3600 Chamberlain Ln Ste 148 Louisville, KY 40241

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded, completed and mailed the paperwork required to close my paylocity HSA and for them to send funds to my new employers HSA administered by *************** on 12/25/2024. Since then I have sent two email messages to batinfo@paylocity one in last January and another yesterday asking for an update. I have had no response. I will note I also sent paperwork to close another HSA with Healthequity at the same time and that was processed two weeks ago. When I login to Paylocity I no longer see an account. **********************, you need to do better. I need to transfer these funds to my new HSA, and close my Paylocity HSA - there is over 8100 in this account.

  

  Business Response

  Date: 02/09/2025

  Hello, I will reach out to my ************** and have them contact you this week.  Thanks,

   

  Paylocity

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a former employee for *********************** in ****** ********. We recently closed the business, and now I'm waiting on my tax return to file my current year. This is the second time they've done this to the company as a whole, and they are now putting my wife and me in financially stressful situation. My employer has reached out with copies and proof of the required documentation, and Paylocity has refused to be of any assistance. They're putting the burden on my former employer all the while the correct documentation has been submitted multiple times. Paylocity is creating financial hardships for all of the former employees.

  

  Business Response

  Date: 02/07/2025

  Hello *******, 

  I do apologize for the frustration and inconvenience this is causing you and your wife.  I do see this situation was previously submitted to the necessary team/contacts to get resolved and I have added an escalation note for an additional push.  I have also included additional leadership contacts to assist with the escalation I have submitted.

  Next steps will be that our internal team will continue to work with the main company contact (*****) and provide her with all the updated information and resolution to get these W2s to the employees.

  Again, apologize for the frustration and inconvenience this has been.

  Thank you.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22910782
  
  I am rejecting this response because:

  This is not the first time this has happened, and I'm under the impression that either the system is flawed or the operators using the system are flawed, ill-prepared (most likely, which would be a management problem), and/or less than concerned with the individuals whom they essentially service. Forgive me, but I am reluctant to accept the response of a repeated and preventable problem.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/12/2025

  Hello, we are continuing to work on this for you and will provide another update as soon as possible.

   

  Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have been informed that the tax issue has been resolved. My employer reached out and informed us that we would be receiving them soon. 

   

  I sincerely appreciate the due diligence and am most grateful. 

   

  I hope your team as a group can identify the short comings and help to rectify any potential problems for your other clients. With the current chaos in the federal government, it's hard to get ahead of any delays that might occur if clerical errors outside my control aren't corrected in a timely manner. These repeated, costly mistakes affect individuals' faith in your organization and are root causes for reluctance in promoting your product. Again I hope you can investigate the cause of problem for the sake of your remaining clients.

  
  Sincerely and most gratefully,
  
  ******* *****

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last November, I switched payroll companies to Paylocity for my church, *******************************, Client ID ******. ***** ***** was the employee / representative who worked with me during the transition. In December I looked on our yearly filings to find out that my W2 was not included. When contacting them, they told me that it was because of my ministry housing allowance and that they would fix it. It is now February 5, 2025, and I still have not received my W2. I have spent hours on the phone and on emails trying to get this reconciled but to no avail. I sent a termination letter to ***** ***** on January 13, dated 12/31/24. In the letter I stated that they are still responsible for my W2 and that they should not charge me any more fees since I was not using them for payroll in January. On January 21, I was charged $130.91 for January ******* fee. Additionally, on February 4, I was sent an invoice of $125 for termination fee. I have stopped all ACH transactions with Paylocity and have instructed them not to withdraw anymore money. I was promised numerous times that I would be refunded the $130.91 but as of today, this has not happened. I told them that if I didn't get the refund by today, I would file a complaint. I have had a terrible experience with Paylocity. The employees seem inept, at least with regards to church payroll. Before I signed up I made sure they were able to do church payroll, but obviously this is not the case. I want to receive the promised refund back and I do not want to have to call them anymore. I also do not want anymore withdrawals, including the $125. Additionally, I want my W2 sent to me ASAP, which is now legally overdue. Please pay attention to this matter ****. Thank you.  

  

  Business Response

  Date: 02/06/2025

  Hello, I will work with my internal team to address this. I will have a member of our service team reach out to assist.

  Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22903169
  
  I am rejecting this response because: I do not want to close this claim until this problem is rectified. Thank you. 

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/10/2025

  Hello *****, 

   

  We have reached out to Manager and Director over the Service team that Managed your account while you where with Paylocity for them to address your complaint. We have requested that this issue be Escalated and addressed as quickly as possible. 

   

  Regards, 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22903169
  
  I am rejecting this response because:

  Thank you for escalating but I do not want to close this claim until this is rectified. They had told me it was escalated weeks ago, but as of yet, no one has contacted me, I still have not received my 2024 W2, and today Paylocity tried to withdraw unauthorized funds from my account even though I had blocked them. They tried using a different merchant ID, which is deceptive and scrupulous behavior, to say the least. I have spent way too much energy on trying to get what I expected and paid for. I expect that this be reconciled ASAP. 
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/11/2025

  Hello, my team is working on this and will be reaching out as soon as it's resolved. Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22903169
  
  I am rejecting this response because: Again, I appreciate that your team is working on it, but I do not want to close this claim until all problems are reconciled. I need to receive my W2 ASAP so that I can file taxes, and I need to be refunded the amount owed to me. And at this point, because of all the extra time and energy I have spent, any other compensation would be greatly appreciated. Thank you. 

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/13/2025

  Hello, we don't have any new updates on this, but my team is continuing to work on this and it is escalated.

  Thanks,

  Paylocity

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous employer paid my November 2024 ***** coverage for my healthcare. I had to fill out an enrollment form stating what I healthcare I wanted to enroll in. I meant to only check the ***** care box but I was told I also checked the dental box as well. I received a letter in the mail on 1-6-25. I called today 1-10-25 asking about a small amount still owed ($27) I was told since I didnt pay it in time now neither my healthcare or dental would be covered and now its too late. If my employer paid for the healthcare and it was paid for why wasnt my insurance company notified? Where did the payment for the medical go? I have over a few thousand dollars worth of medical bill from the month of November and now Im being told too bad. I have been very nice to the representatives on the phone and they understand and the one said she agrees 100% This is sad and Im asking for help.  

  

  Business Response

  Date: 01/27/2025

  Hello ******,

  We understand the frustration you are facing with the Cobra issue. At this time based on the agreement we have with your former employer we can not discuss these options with you directly you will want to reach out to your former employer to discuss options to address this concern. 

  Regards, 

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22861368
  
  I am rejecting this response because:
  
  the cobra payment was forwarded to Paylocity, 

   

  the payment was never made to the insurance Company. 

   

  My premium was paid. 
  

  My employer made their payment. 
  

  Paylocity never forwarded that payment for my cobra coverage. 

   

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 01/28/2025

  Hello ******, 

   

  As was stated before Our team has a agreement with your former employer to protect the account they have with us. But to assist we have reached out to leadership in Cobra support team to attempt to assist with this concern. Our team should reach out to you or will reach out to your Former employer for them to contact you and provide options. 

  Regards,

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired paylocity as a payroll company and it was the absolute worst experience I have ever had with any kind of payroll company. Our onboarding was messed up and delayed for several months. Our implementation manager had no clue what they were doing. There were several issues with the *** and wires department not receiving funds properly. But the most egregious error is that we were told that we could use ACH transfers and that was a condition of us assigning up with paylocity. They broke their word and insisted on wire transfers. I have tried to get this resolved and the internal team completely refused to help.

  

  Business Response

  Date: 12/19/2024

  Hello *******, 

   

  We will have one of Senior leaders reach out to you to discuss your concerns with you. 

   

  Regards, 

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22703806
  
  I am rejecting this response because:

  When I was contacted by a member of paylocity, they were not empowered to offer any solutions that actually resolved my issues. 

  He said he would take my concerns back to leadership.  And I will update this post if they actually reach out to resolve it.

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity committed to offer our group many features to enhance our labor management that they could not deliver once we signed up with them. Some examples below:Their scheduling templates did not allow us to create templates based on positions and operational needs. This was a promised feature during the onboarding process. Navigation through our locations was supposed to made easier through a toggle switch. This was never done for us.Labor cost visibility at the end of the day for our managers to report on labor costs. This report was never generated despite being told any report could be made.With their unusable schedular not connected we lost the ***** period for clock ins and had to revert to managing time off requests in two separate systems. We also lost the employee scoring for attendance. Some of the key features we were really sold on. The training in timecard approvals was not designed for our group. When we asked for an instructor led training we were hoping for something that would at least cover policies that apply to us. The trainer was not able to pull any examples for trainings that showed any meal break violations, how they appear on time cards to approve, what alerts or notifications an employee would get and where. These are all key features we have been honing in on so for them to not be able to still provide an example was disappointing during a training. The training became mute the minute she started taking about time off requests and how they are approved because those are done in the schedular which we could not use which brought us right back to using two platforms to manage employees. We made it through a small part of the implementation process as the system we were promised and sold on was never delivered. We never ran a payroll or implemented their system into our group. They still are planning to charge us over $35,000 for delivering nothing. $9,459.07 has been paid already. They do not wish to make things right.

  

  Business Response

  Date: 12/12/2024

  Hello ****, 

  I am sorry to hear that you have experienced these issues with the Implementation of Software. I have reached out to our Implementation leadership team and requested that a Senior leader reach out to you to discuss your concerns. they will be reaching out as soon as possible to Address these concerns with you. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity refuses to put federal taxable gross income year to date amount on employee paystubs. They have put the **** for that paycheck but there is not a YTD one nor is FITW explained. When dealing with various government companies, State child support agencies, state insurance agencies. schools, ** offices that rely on income and monthly paystubs they will not accept a report from Paylocity they want monthly paystubs. If it does not reflect Federal Taxable Gross Income for that check and YTD then they take the Gross off the check stub which is a major pay difference and causes undue hardship and financial burdens.

  

  Business Response

  Date: 11/12/2024

  Hello *****, 

  Based on the security agreement with your company you are not a Authorized contact for your company. We will reach out to a Authorized contact with your company to provide options for your concern. Please contact your Administrators that are authorized for your company so that we can assist you with your concern and get this addressed with the Paystub issue.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Paylocity medical fsa benefit card through Cranston Machinery , it has over $1000 of my money left on it but will not work, after hours on hold I was told Paylocity sent me an email back in may saying it was suspended, the lady I talked to was rude, would not tell me why it was suspended, would not give me her name, , would not let me talk to a supervisor, and hung up on me,

  

  Business Response

  Date: 07/16/2024

  Hello *****, 

   

  We have escalated this concern with our Spending account team and we will have a expert with this service reach out to you to address this concern with your FSA account. 

   

  Regards, 

• Initial Complaint

  Date:04/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This payroll company thru my employer St ***** took out my State taxes in ** not VA that I live in and on all my paperwork submitted to their online only system. As well as my drivers license info submitted to them is VA. So when filing my taxes I am begin charged ****** which includes a Penalty/interest on wrong state taxes begin taken out. I paid in ****** to WV per my I. Correct W2. I need this information corrected by the payroll company immediately and my money sent to correct state I do live in. As well as going forward my state taxes paid to VA not Wv.

  

  Business Response

  Date: 04/16/2024

  Hello *****, 

  I am sorry to hear this situation that you are experiencing.  Unfortunately, there are a couple things that I wanted to share with you regarding this situation and getting resolved.

  The first thing I wanted to let you know that unfortunately, due to security protocols, we do not work directly with the employees; only approved contacts that are set up on the client's account.

  The next thing I wanted to share is that this is something that would need to be corrected by a member of your company's payroll team.  If they need additional assistance, then they should reach out to their service account manager at the ********************************** email.

  Please keep in mind, if someone from the client's approved contact list emails or calls in for additional assistance; they will need to be able to provide their company ID so your information can be pulled up and researched.

   

  Thank you in-advance.

   

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very rude team based out of **********. They need to rehire their channel managers from **********

  

  Business Response

  Date: 03/19/2024

  Hello and morning sir, 

  I am sorry to hear the experience that you have had with the the ********** team members?  I wanted to ask if you had any names and/or specific examples of what happened so I can share with the assigned leadership.  

  If this was an experience that took place as a client; can you please provide your company name and I will be sure to reach out to the assigned team and leadership as well.

  Look forward to hearing back soon.

   

  Thank you.