Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Caine & Weiner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 149 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner . I do not have a contract with the Caine & Weiner, they did not provide the original contract as I requested. 

    Business Response

    Date: 01/13/2025

    Our office did not purchase the debt.  The balance remains owed to the original creditor.  There would be no contract between our office and the consumer.  System notes indicate that creditor records continue to show the balance as owed. We sent verification information to the consumer in June 2024.  To date we have received no documentation from the consumer providing any information as to why the consumer believes that creditor information may be inaccurate.  We encourage the consumer to contact our office at ************ or ************************************************************************************************* for further assistance.

  • Initial Complaint

    Date:01/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract with Caine & Weiner they did not provide me with the original contract

    Business Response

    Date: 01/08/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for debt with Caine & Weiner, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I ************ information was leaked on the dark **** so please delete

    Business Response

    Date: 12/16/2024

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:12/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SIX FLAGS AMERICA. I do not have a contract with *****************. They did not provide me with the original contract as requested.

    Business Response

    Date: 12/24/2024

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. Please note, Caine & Weiner's effort is regarding a past due automobile policy with our client, Progressive, and not a bill from Six Flags. However, because the consumer provided an incomplete address we cannot mail verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Debt collector Caine & Weiner has made repeated attempts to contact me, sometimes beyond business hours, which violates my rights. I am not liable for this debit with Caine & Weiner. I do not have an original contract with this collection agency or any affiliates. Please cease and desist contact.

    Business Response

    Date: 12/06/2024

    We have completed our investigation of this complaint and closed this account in our office. We will make no further attempts to contact the consumer. If the consumer requires further assistance, they can call our office at *************.

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER. I do not have a contract with the CAINE & WEINER. They did not provide me with the original contract as requested.

    Business Response

    Date: 12/06/2024

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. However, because the consumer provided an incomplete address we cannot mail verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for debt with Caine & Weiner, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested

    Business Response

    Date: 11/26/2024

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with progressive I do not have a contract with Caine an Weiner they did not provide me with the original contract as requested

    Business Response

    Date: 11/25/2024

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debit with Caine & Weiner.  I do not have a contract with the collection agency.

    Business Response

    Date: 11/22/2024

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 11/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early 2024 there was a billing problem with the ************************. Apparently, my credit card had expired so the monthly bill was not paid. I disputed with *** their insistence on charging me a new account set up charge. In any case, the amount due (a very small amount, roughly $200) was paid. I have called Caine & Weiner numerous times only to be sent to a voice mail where I left messages informing them this account was paid. NOBODY ever calls me back. Instead, Caine & Weiner continues to harass me with non stop emails and text messages to my private telephone. I want this to stop immediately. Also, I want assurance that they will clear any erroneous, derogatory entries on my credit report. Caine & Weiner are in violation of the ***** act and if they don't stop harassing me, I will be forced to take them to court demanding compensation for their outrageous illegal behavior.

    Business Response

    Date: 12/02/2024

    ********** is aware of the consumer's dispute and our account is coded accordingly.  We have not yet received proof of payment to the creditor from the consumer.  ********** is working with the creditor to confirm the payment and will close the account accordingly upon receipt.  ********** can be reached at ************ for further assistance.

    Customer Answer

    Date: 12/03/2024

     
    Complaint: 22578499

    I am rejecting this response because:

    The company's response is a continuation of its belligerence. Instead of prolonging this outstanding matter (which should have been resolved months ago), all CAINE & WEINER needs to do is place a phone call to their client, ******** Program who would confirm that this matter has been settled for some time. This would take very little initiative on the part of CAINE & WEINER but they obviously are a poorly run company that flagrantly disregards established standards and practices in its industry.

    Sincerely,


    ****** ********

    Business Response

    Date: 12/10/2024

    We have completed our investigation of this complaint and closed this account in our office. We will make no further attempts to contact the consumer. If the consumer requires further assistance, they can call our office at *************. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

Caine & Weiner is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.