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Business Profile

Automation Systems

Verizon Connect

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 232 total complaints in the last 3 years.
    • 123 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 1 /24 /2019 I entered into an agreement for vehicle tracking with Verizon connect. It was a two year agreement i had problems with the service and 60 days prior to the end of agreement ( 1/24/21) i requested cancelization of my service. They would not and informed me it was now a 3 year **ntract and that the end date was 1/24/2022. I said it was not and produced my paperwork which did not specify. they sent me back a auto signed agreement (which i did not sign) that stated a 3 year **ntract. They said i must either **ntinue paying or **uld 'buy out the **ntract' Either **st was about the same, so i chose to wait the fictitious "**ntract" out. I did stop the auto pay and chose to pay monthly by ** check, which we have the **pys of. Then 60 days prior to the end of **ntract I sent notification of ending service as the **ntract stated. At my end of **ntract i stopped paying. I kept getting bills over the last 2 years I have **ntacted them multiple times and filed 7 customer success cases with their **mpany These are case# ********,06339008,0585583,06339008,06901297, and ********) all of which said they were resolved yet nothing happened. I also requested documentation each time of the deturminations and a direct email or a phone extension to the person i was dealing with each time I never received this. Now (April 6 2023)I received a letter from a **llection agency asking for *******. When I called this time to verison connect reveal support I spoke to a *************************** who informed me even if they waved the in**rrect fees there was nothing they **uld do with the **llection **mpany or my credit rating. i asked for his supervisor and was told there was no one else higher than him to assist me and it was my problem to deal with. It seems this **mpanys S.O.P. is to adjust things to there favor then make it so difficult to get the problem resolved that you just give up and pay them no matter what steps you have taken to cure the issue thanks ***********************

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2022, our truck went down and when we contacted Verizon Connect about either canceling the contract or suspending to prevent paying for a service we could no longer use, we were told it's not their problem. Not only this, but since November of 2022, we have been nearly double billed for the service. My debit card that was being billed had fraud on it and had to be cancelled. I have been trying to contact Verizon Connect to get the over billing remedied to no avail. Now I am receiving phone calls about past due account collection. The only department I can seem to get a hold of is the billing department.

      Business Response

      Date: 05/01/2023

      Thanks for the email!
      We've received your case # ******** .
      We will be in touch shortly.

      Thanks again,
      VerizonConnect Support

      Customer Answer

      Date: 05/08/2023

       
      Complaint: 19952432

      I am rejecting this response because:
      No answer from Verizon 
      They didnt try contact me or anything misread first email u guys sent my bad.
      Sincerely,

      *************************

    • Initial Complaint

      Date:04/18/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Verizon about 1 year ago (April 2022). Verizon connect did not reach out to schedule installation of device in my vehicle until a couple of months after, at that point I was no longer interested in doing business with them. I have tried COUNTLESS times to cancel, as I keep receiving bills for a service that was never even installed!! Every time I call to cancel it seems as though no one is able to cancel. They state only a manager can cancel but can never get me in touch with the manager, or will transfer me to a non existent extension. One rep emailed me and CC'd the manager in the email stating I was attempting to cancel, they never responded to the email, today they send a bill totaling $2,116.51, again I NEVER RECIVED equipment or installation from them!!! & they make it impossible to cancel!!! They will not be getting a cent out of us because we never got a service out of them, and will never do business or refer them to anyone!! Please stop sending continuous invoices!!!!

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used the Verizon Connect fleet GPS tracking system on our business trailer. The trailer was stolen but we were able to track down the unit and return it to Verizon Connect. We then proceeded to attempt cancellation because we could no longer use the service as the trailer no longer existed. We have evidence of multiple contacts made asking to cancel the contract but they continued to charge us. They are now asking for over $800 and have sent it to collections. We have attempted to pay the settlement but want to assure they will remove it from our credit. After multiple attempts of reaching out to the case manager they assigned us, I am here. Ideally, we would pay only the amount that **** have been charged for early termination, and have this removed from our credit.

    • Initial Complaint

      Date:04/12/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Verizon Connect on several occasions, and more often than not, there has been absolutely zero communication back. Or, the communication back to me is so hard to understand. The most recent one has got me filing this complaint. On the 6th, I called about one of their ELD devices completing scrambling one of our fleet ECMs. This vehicle had to go to the dealer to get fixed. Cost us extra money. They could not help me over the phone, rather had to create a case number and said someone would reach out in less than 48 hours. This has not happened. Then, upon research, it seems I've found out that we've signed several 3 year contracts for this company. While the service MOSTLY works fine, the customer service or lack thereof, is not going to work for us. We need to be able to utilize these devices with minimal downtime. There seems to be no sense of urgency with this company. We also use VZW for cellphones in our company. I'm considering canceling all of it.

      Business Response

      Date: 04/13/2023

      Thanks for the email!
      We've received your case # ******** .
      We will be in touch shortly.

      Thanks again,
      VerizonConnect Support

      Customer Answer

      Date: 04/13/2023

       
      Complaint: 19927605

      I am rejecting this response because: I don't want the timeline to expire. All their response said is they are looking into it. 

      Sincerely,

      *******************

    • Initial Complaint

      Date:04/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchases the tracker plug in, no issues for the first approx 2 months, then we started having issues with the computer in the truck. After months of being back and forth from a mechanic we discovered that the tracker was causing the issue. We kept the tracker for months and continued to pay the monthly fee of $24.61 (unplugged and not using it) to make sure we didn't have another issue with the truck. No issues since. I contacted Verizon connect fleet and they stated below:"As stated your estimated Early Termination Fee of $459.75due to the early cancellation of your contract. With a discount of *****% your Total ETF $209.00, this is an estimated buyout amount to get out of your contract, it is available only for the next 30 days."I then asked for the contract that they said I signed. I also asked for a billing adjustment since we are not going to. pay almost $500, for an issue their hardware caused. They have yet to respond.

      Business Response

      Date: 04/21/2023

      Thanks for the email!
      We've received your case # ******** .
      We will be in touch shortly.

      Thanks again,
      VerizonConnect Support

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account# ********************************************************** continues to bill me for equipment and service that I no longer have or requested. Back on09/22/2023 I contacted verizon to cancel the service for the two non powered device trackers I had and they sent me a return label(*** 1Z67Y1189066238673) to return the equipment back on 09/23/2022 in which I did return. The *** site says tracking information is no longer available after 120 but I'm sure they can be contacted to pull this info. They have continued to bill me for this service even though i returned the equipment. I have been calling them every month since then. Back in January of this year I return the other GPS tracker I ordered for my other vehicle. Each time I call i get a new person stating a case would be opended and that they will refund the over charges and remove the services that I requested to be moved months ago. I should only have services for my 2012 freightliner which is actually a ************************************************************************************************************************************************** why. Someone needs to fix this. This is totally ridiculous that no one from this company will take responsibility and fix this issue. The last person i spoke to was ***************************** who swore up and down that this issue would be corrected within a week. She even sent me an email after the conversation. And guess what, verizon is still over charging me and she wont even respond to my email. Totally ridiculous!

      Business Response

      Date: 04/26/2023

      Thanks for the email!
      We've received your case # ******** .
      We will be in touch shortly.

      Thanks again,
      VerizonConnect Support

      Customer Answer

      Date: 04/27/2023

       
      Complaint: 19900059

      I am rejecting this response because: It's nothing. It's basically the same thing they have been telling me now for the last 6 months. Zero action while still taking my money.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are current on payments since 3/16 but service has not been restored/reactivated.

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are very efficient when I buy products. But when I received the product, I found that the product they provided me according to my car model could not be installed in my car. So I request a return. At the beginning, the customer service also created a case for me and said that they would mail me the return lable. But more than a month has passed, and my return case has not been accepted by anyone at all, and I have not received their return order. During this period, I called and emailed them many times, and they either ignored me or asked me to continue to pay. It is unreasonable to make me pay for a defective product!

      Business Response

      Date: 04/10/2023

      Thanks for the email!
      We've received your case # ******** .
      We will be in touch shortly.

      Thanks again,
      VerizonConnect Support

      Customer Answer

      Date: 04/10/2023

       
      Complaint: 19875332

      I am rejecting this response because:

      Nearly two months have passed and the same words are still being repeated. I need results, not endlessly waiting for your pointless replies


      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We wanted to start Verizon Connect for the gps for our fleet of trucks. We signed up in September of 2021 after we were told they would send someone to connect the devices to our trucks on a Saturday. Only to find out from their technicians that they refuse to drive in ** on a Saturday because of traffic. We explained we can't pull all of our trucks off the road at the same time during the week and that we were promised a Saturday for the install. They refused so we kindly asked to cancel. We officially spoke to our representative ********************* on October 4 2021 through phone and email. I have an email dated for October 5 2021 from ***** requesting Verizon cancel our service. They did not, and we continued to receive a bill. I call and emailed multiple times to send back their unopened box of equipment they didn't install. They continued to give us the run around and refrained from sending us the *** shipping label we needed. We took the whole box of equipment to a local Verizon store and they said they couldn't help. We continued to call and put in support tickets one after another. Finally in January of 2023 I speak to *******. She then promised to get this resolved, she did finally send me the shipping labels, I mailed them out right away. She promised the bill of $10,793.18 would be cleared since we were not able to use the service because they never installed them. Well, I just received a collection notice from ************************************************************ informing me that we are now in collections for this amount. I called them right away and they asked me to forward them all my emails. I have never dealt with a more inadequate company. They have lost our business and I will make sure all my business friends know what they did to us. Lets top it off by the call I made to them today to speak to someone in regards to this and was told for the 20th time someone will reach back out to me in ***** hours. Except they never call back.

      Business Response

      Date: 02/26/2025

      Credit has been issued to the account and the account will be pulled out of outside collections 

    Verizon Connect is NOT a BBB Accredited Business.

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