Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello the other day we did this but not sure it went through . We have a small trucking company and we were interested in cameras for the trucks' found some on line with Verizon connect fleet USA LLC. we got the cameras in August and had them until December never being able to use them due to them not getting us the wiring that was needed to hook them up and so they were never used at all but all the months they were charging us and still to this day trying to get money from ** we sent them all back with everything we had from them and they received it all January 3 2023 they are very hard to talk to they always tell you that you have to call early to get someone you need to talk to they open new cases but never fallow through they recently emailed us a bill for over ******* we own them nothing never used the product returned it due to they didn't provide what was needed bad communication nobody ever calls back don't know what else to do

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to cancel this account since 2021. Was making payments until 2022 just to keep the good faith. Was told the account would be closed since 2021 and here it is 2023 and the account is still open. Have several documents showing that I spoke to them and it would be cancelled.Also filed a BBB complaint back in 2021

  Business Response

  Date: 02/26/2025

  Thank you for your email. We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ********************************************* Thank you, Verizon Connect

  
  

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got a GPS for a trial and decided the service would not work for us. It was returned by a them setting up a ***********. Everything was okay until about 18 months later we started getting bills. I've been calling every two weeks to get this resolved but we never get phone call back. Csms send an email asking me to confirm the cancellation and then quit responding. They all say they are going to help, but nothing has been done. They have admitted this is a mistake and should be fixed but continually threaten to send me to collections and ask for money even though I don't owe anything. I have probably spent 15 to 20 hours on the phone on hold since October of last year with no resolution. Attempting to send me to collections over a bill for a service we never had sure feels like extortion. I have never had such a nightmare dealing with a business before.Attached is just a small sample of the emails and proof I have. It has been endless.

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a trucking company and were looking for cameras for the trucks and got some from Verizon Connect Fleet USA LLC and we received them in August from August to December we were playing phone tag they couldn't get ** what we needed to even use them they kept sending the wrong wiring so we actually never had a chance to even try them but all those months they were charging us for something we couldn't even use they had automatic withdraw from our account (we had to have the bank stop letting them withdraw put a hold on it ) Then in December finally they sent me something to return all the cameras and wrong wiring back to them everything we had from them went back it was delivered to them by *** on January 03 2023. We continue to get billed from them we have nothing never used the product and they never get back to us on our phone calls now we received a bill for $ ******* . Ever time you try to call you get the people who answer all the phone calls and all they say is we will open another case which how many cases does it take to finally have someone call back. We want this done but can't do anything to get to the right person to get this taken care of can you please help

  Business Response

  Date: 02/26/2025

  Thank you for your email. We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ********************************************* Thank you, Verizon Connect

  
  

• Initial Complaint

  Date:05/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to fleet tracking services for my trucking company and the service has been unacceptable.As a trial, I moved one truck and 3 trailers to the Verizon Connect service. Since January, I relied upon this service to track mileage for fuel tax reporting and electronic logging service. After the 3rd truck device failed to provide consistent service, even after being forwarded to the development team, it was clear that this was not the advertised service and my DOT required compliance was being affected.Communication with customer service was infuriating and I have not once received a response from my assigned "Customer SUCCESS Manager". On April 21st, I spoke with **************************** to cancel my service. I was given a "Cancelation Request" format for which to respond along with an early termination fee schedule of $832, of which I have disputed.Once submitted, I received no response. I emailed a follow-up request on April 26th.I called last week and was informed I could not be transferred to that department but that they would need to call me and would do so within 24hrs. Still no response

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing a complaint with the BBB for charges accrued after notifying Verizon to cancel our service. We have emails directing us to our verizon "sales rep" in order to cancel, which we did however billing continued on autodraw. Numerous emails and calls were made each month when another "auto draw" was taken. We were given apologies, and that the cancellation was in effect and to "allow two weeks for processing"Below are the screenshots from our AMEX chat summarizing the erronious charges and putting an ALL STOP" on Verizon's "subscription" payments.Please provide ** a case number so we can forward you the email correspondence with Verizon representatives.The total amount we need to recover is $435.54 Blessings, ************************* President

  Business Response

  Date: 05/02/2023

  Hello,

  Attached you will find the BBB letter for *************************** for ********************** LLC. Please direct to the appropriate Team for resolution.

   

  Kind Regards

  ****

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11th I purchased a commercial vehicle I was in search of a electric log device eld I received a phone call from one of the salesman at Verizon so I inquired about getting the equipment to make me legal for the government upon receiving the equipment they gave me the wrong cables I nicely called and asked if they could send me the right ones after a couple weeks I called again still received nothing so I called the salesman to let him know to cancel my account that I had gone with another company I needed to be legal ASAP with computer log he then told me to contact the reveal team I contacted them multiple times they keep giving me a case number saying somebody will call me here it is May 5th they are still charging me for equipment I did not use and returned shortly after I have the receipt saying I returned the equipment I have emailed multiple times telling them to cancel my account and they keep adding on to it I have nowhere else to go to get this canceled in the meantime they are threatening my credit score of over ************************************************************************************************************************************************ out with this problem the bill now is up to $120 nobody will email me back and nobody returns my calls

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a Verizon reveal customer over a year ago. Over that time I had issues with the equipment on and off. I purchased a new truck in November of 2022. I called to have the equipment moved from the old truck to the new one. They charged me the $100 dollar fee to come out and reinstall. The equipment was not working. I called tech support an enormous amount of times to get the equipment working and every technichian that I got on the phone would give me a different answer. They sent me new equipment twice and had the company come out to install it. The company that came out to install it stated that Verizon has been having nothing but issues with the new equipment that they have, and they are unable to get to a resolution. The tech came out on a Friday reassured me that everything was up and running properly. Come Monday morning my driver was involved in an accident. Unfortunately, my camera equipment was again, not installed properly and was not recording. At this time, I had another set of new equipment mailed to me and again another technician come out and he could not get it to come out of tow mode or start recording. I spent days calling and trying to get to a resolution to where the equipment that I am paying for is working. I have reached out to my assigned customer service agent who never responded to a single email or returned a phone call. The last person that I spoke with regarding this issue was ************************* who is the customer success manager. At this point it was early March and my equipment was still not working. There was no resolution that they could provide me so I demanded to be out of this contract immediately and a full refund for the months that I paid for services that were not working. It is now May, and I am still being charged monthly for services that do not work and a company that has failed entirely on their part.

  Business Response

  Date: 05/23/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20009327
  
  I am rejecting this response because:

  Hello, I want to reject the businesses response to my complaint as they are not providing any resolution and have not attempted any contact with me for a resolution. 

  
  

  I am unable to reject there response online because it says the case is closed. Can you please assist with rejecting the response and what I need to do next? 

  
  

  Thank you,

  **************************;
  

  
  
  

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company shipped me a product (ELD) machine, in which I called after receiving the merchandise that I did not want the equipment installed and needed to return the items back! For a complete year I was billed and charged by from my credit card an item that I still have and need to return to them spoke to several management and customer service reps who all stated that the problem would be resolved and after a entire year I still got a bill for $1766.52 which states final attempt. The anger that I have for speaking to so many low level customer service reps and Management team members are totally unreal. As I type this complaint I have been on hold at least 1 1/2 waiting for someone to say this will be resolved. Again I need them to issue the calltag to return the equipment and zero this account out and refund me my money ASAP.

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a fleet ELD for use and once it arrived I called Verizon connect within a day or so with it arriving and told them that I would be returning it due to its incompatibility. I was told to return it and they would cancel my account months later I noticed that there were payments taken out of my bank account so I called ********************************************* to discuss the issue. I was told that my account was supposed to have been closed for months prior to me discovering the withdrawals and they would cancel the account moving forward and refund the payments that were taking out of my bank account. Now eight months of past and over 20 phone calls and 20 different Verizon connect personnel to discuss the refund and I had been told several times that the refund would be issued within a week or so and that has not happened. Now I am receiving emails and voicemail messages stating that I owe roughly $1900 and theyre threatening to have it go into collections. Each and every time I call they claim to escalate the situation up to a supervisor and I will get word from that supervisor and a refund that has yet to happen and Im getting phone calls emails and messages continuously threatening to have this $1900 bill go to collections . *** made several attempts to talk to them and get this rectified as well as to receive my refund. They continuously give me the runaround and my concern or worry is that this is gonna go to collections and affect my credit. This has been very stressful and frustrating being that I have made over 20 phone calls, and had several conversations with no resolution. *** left messages that if contact me to assist me in resolving this that I will get a lawyer involved. The bottom line now is that instead of refunding the 400 and some odd dollars which is owed to me theyve created a $1900 bill and threatening to send it to collections.