Business ProfileforGerald Subaru of North Aurora

This is reference a 2012 Jeep Liberty with a purchased extended warranty that was purchased less than a year ago in July 2022. The Jeep was $8100 and the warranty was just over $3000. I had the car in for electrical called the shop numerous times to find out what was going on while the vehicle was there. ** left messages for the manager, the shop manager, one of the clerks running the shop customers, and contacted my salesman about it too. I didnt get ONE call from them after leaving numerous messages. Finally. They said it was ready, I picked it up the next day. It didnt start. Then they hit me with a diagnostic fee, which I battled as the extended warranty covered electrical. The battery was replaced eventually without cost after speaking with a manager there. Which should have been covered anyways. Now the heat went out brought it back they called me the same day said it was the coolant and they fixed the problem. I go to pick it up, its blowing cold, just like when I had dropped it off. Then I get a text from the shop saying I would owe $1600 and some change to have it fixed since it was the blower motor. Well, my warranty, which was purchased in July when I bought the car, covered the blower motor. So I call the dealership, the one kid says its ready to be picked up. Then the kid that was dealing with me got back to me saying it was covered but something changed and they said its not covered and hed get back to me. They figured it out, yet the car had been in the shop for 30 days I picked it up Tuesday Feb 28th. Saturday the engine light comes on. I was scheduled for an oil change at the *********** which I went to on lunch today. They told me the car was leaking oil, most likely the oil pan gasket. Now I have yet another appt the 13 to take it back in - which makes for 5 visits in under a year. I don't understand how they could not detect an oil leak after having my car for a month.