Business ProfileforGerald Ford

Took our car in for a scheduled maintenance and paid $1100.00+ for it. (Spark plugs, ***************************** ******************* *********** *** Filter, Multi Point Inspection) Mind you, NOTHING was wrong when we drove into ***** Picked up the car in the afternoon and drove it less than 20 miles and car made a terrible noise, pulled over and looked under car, nothing dragging but something leaking out of car. Turned car back on and *** Pressure Low light was displayed. Had to have car towed back to dealer. They told us it was a water pump which was going to cost over $3300.00. We told them they did/didn't do something during the maintenance because there is no way this "just happened". We had to get it fixed because we need our vehicle, they called the next day and said that the teeth sheered off the metal and there was metal in the engine so the engine had to be repaired which was going to cost us $5700.00. Then they called back and said that the metal had caused the crank shaft to be hard to turn so now it was a replace and not a repair which was now $5900.00. We called our friends mechanic and he along with another dealer mechanic we called both said that Gerald Ford either didn't do something or didn't tighten something which caused the chain reaction in our car to destroy our engine and they are making us pay for their mistake. We decided to have another mechanic fix it for a much lower amount but when we were coming for the car, **** told us we owed $1600.00 to pick the car up! When we asked for what, we were told it was for them to tell us what was wrong with it. So being they were holding our car hostage we had no choice but to have them fix it. When we called the general manager ***, he blew us off and said the service manager would call us which he never did. They made a huge mistake and we had to pay for it. Would never trust any of them at Gerald Ford, they will totally take advantage of you. We want our money back!!

We apologize for the timing of the failed water pump, but the maintenance repairs that were done to the vehicle in no way had anything to do with the water pump. We have serviced the car for you since you purchased new in 2014, and assume everything has been great up to this point. With ******* miles on the car, the water pump failing in not uncommon. The fact that the binding caused the teeth to shear off and go into the oil pan, thus causing the engine failure, is not common. And yes, the original quote of $5900 was given to you, but the Service Manager ended up doing the repair for you for $5000 because you are good loyal customers. We are sorry, that after 10 years and ******* miles with us, that you feel as though we can't be trusted.