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          Gerald Toyota of Matteson has 1 locations, listed below.

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            Business ProfileGerald Toyota of Matteson

            New Car Dealers
            BBB accredited business

            Contact Information

            5540 Auto Ct

            Matteson, IL 60443-1486

            Visit Website
            (708) 720-8600

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/13/2021

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Gerald Toyota of Matteson is a new and used car dealership featuring the full line of Toyota vehicles. Services include new and used car sales, a full service auto repair department and a new parts department. Service hours are 7:00 AM - 6:00 PM Monday through Friday and  8:00 AM - 3:00 PM on Saturday.

            Business Details

            Location of This Business
            5540 Auto Ct, Matteson, IL 60443-1486
            BBB File Opened:
            7/17/2020
            Years in Business:
            4
            Business Started:
            7/31/2019
            Business Incorporated:
            7/31/2019
            Accredited Since:
            8/13/2021
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • Gerald Motors, Inc.
            Business Management
            • Mr. Matt Gerald, President/Owner
            • Mr. Dan Cirrincione, Compliance Manager
            • Mr. Deen Collins, Partner
            Contact Information

            Principal

            • Mr. Matt Gerald, President/Owner

            Customer Contact

            • Mr. Deen Collins, Partner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/21/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Purchased a grand highlander platnium. Was told by ********************* in order to get the price I want I needed to finance through Toyota. We were told we could pay it of before the first payment with no penalty. When we were signing the paperwork the finance guy told us not to pay it off before 90 days or they could take our ****. Rebate. ********************* said to just pay it off by the first payment. I paid it off 10 days before it was due. When I went to pay off amount it was *****. Instead of *****. Called Toyota finance and come to find out. I was supposed to pay it off with in ten days of signing the contract. We shouldnt have just believed him. The dealer over 300 dollars and we were charged interest a day after the 10 days. Very sneaky business practice. Especially since the finance guy told us to wait 90 days to pay it off. Called and left two messages with Gm Of course bo call back be careful read tge contracts carefully i paid an extra603.00 dollars that just stinks
            Read More
            Read 8 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Torie N

            05/31/2023

            I had been working with the salesperson at Gerald to purchase a 1794 Toyota Tundra. I was told no deposit was needed. The salesperson was able to locate the accessories I was requesting on Friday, May 26th. I was told to come in the next morning (May 27, 2023) at 9:30 to complete paperwork and truck with installed accessories would be ready the following week. I arrived at the dealership at 9:20 ready to complete paperwork and was told by the salesperson the Tundra had been sold. The Tundra was on the lot. He explained a deposit was made on the truck on Friday, May 26th. I inquired why he refused to take my $10,000 deposit a week earlier. He said that a deposit couldn't be taken. There was no explanation. This is how you are treated as an African American female at Gerald.

            Gerald Toyota of Matteson Response

            06/08/2023

            We apologized to ****************** for the situation and communication during her negotiations on this truck. ****** (sales manager) reached out to her the next day and spoke to her for about 45 minutes about the situation, and we have been able to secure the exact truck that ****************** wants; and it will be in shortly. She is happy with the result of the conversation and the outcome of the situation.

            Local BBB

            BBB of Chicago & Northern Illinois

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