Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 175 Customer Reviews
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Review fromcynthia h
Date: 08/31/2023
1 starThe call taker did not process my payment correctly. She call taker stated that my payment did not process and that I should call my bank. When I called my bank, they said that there was nothing that they could see which would inhibit the approval for the payment. I called back and the call taker stated that they saw the payment and that it would take ***** hours to clear. It was a **** Debit card payment. Those payments process in seconds. I asked for a Supervisor. The call taker refused to give me a Supervisor. They said that they would have a Supervisor call me back. no one ever called me back. This happened to me twice within a 2 month period. In the meantime, I am unable to have a claim/rebate processed because the call takers are not entering my information correctly. This is terrible terrible customer service. They don't even deserve one star.
Oncourse Home Solutions
Date: 09/01/2023
Hi *******. Your review and contact information have been shared with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 09/06/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDale H
Date: 08/30/2023
1 starI had a question about my bill and possibly get another service. I called the number provided on the bill. They said I had a 30 min wait my number has been recorded and they will call back. They did not. So I call again 3 hrs later. Still nothing. I made 10 calls in 6 days. You cannot get ahold of anyone. This is bad customer service.Oncourse Home Solutions
Date: 09/01/2023
Hi ****. For assistance, please visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromSyed H
Date: 08/28/2023
1 starI am trying to contact for one week and never get to talk to any person. I am very dis appointed. My AC was not working and tried to get service and could not get hold of any one in customer service. Finally I had to call different technician and got it fixed. I need to cancel my service contractOncourse Home Solutions
Date: 08/29/2023
Hi ****. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Oncourse Home Solutions
Date: 08/29/2023
Hi ****. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromwilliam c
Date: 08/25/2023
1 starBeen with them for years and they don't return calls supervisor was to call and explain warranty contact with me and never got a response from him I have been leaving contact number and never received any calls this goes back to July 5 @ just went down hill waited for them to find tech took week half and then when he came out part was never tested and no longer available so they deemed my refrigerator asked for second opinion waited another 2weeks order part and then it was not fixed can not get ahold of supervisor and will not call me back I want to cancel service want someone to call me and settle this dispute.Oncourse Home Solutions
Date: 08/29/2023
Hi *******. For assistance, please visit us online at ********************************************** and click on "Click to Chat" to speak with a customer service representative during standard business hours. Thank you.Review fromDennis C
Date: 08/24/2023
1 starCant reach anyone by phone to pay bill and to have a service call. Constantly put on hold for over an hour. Never got an agent to talk to. This company needs a complete overhaul customer service is horrible.Oncourse Home Solutions
Date: 08/29/2023
Hi ******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 08/30/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDon H
Date: 08/23/2023
1 starSTAY AWAY! I have been chasing this company for over 3 years for my warranty. I have taken them court twice - won both times. STILL NO PAYMENT! They *********** NOT honor their contracts.Oncourse Home Solutions
Date: 08/24/2023
Hi ***. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 09/07/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromLee S
Date: 08/12/2023
1 starA technician was supposed to come to our home to inspect our AC unit. We were told that the technician would arrive at hour home between 8am-12pm. I rearranged my schedule so that I would be home during those hours. The technician did not show up. My husband called the company only to be told that the technician was still at another job and would be at our home between 1pm-5pm the same day. Again, the technical never showed up. We did not receive any communication from the Pivotal Home Solutions. This is very unprofessional. I do not appreciate wasting a whole day waiting for the technician. I wish that I could leave a zero star rating.Oncourse Home Solutions
Date: 08/13/2023
*********. For assistance, please give us a call or visit ** online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromMichelle Q
Date: 08/07/2023
1 starThey are completely unethical. Keep every claim you file. Their call center is in Columbia and you will never be able to get back in touch with the same person. Also, if you change your plan, be careful, they will remove certain services just to get you to upgrade, especially fixtures!Oncourse Home Solutions
Date: 08/09/2023
Hi ****. Your review and contact information have been shared with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 08/09/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromSue N
Date: 08/05/2023
1 starWorst home repair service ever! Totally unreliable and impossible to get furnace or air conditioner serviced for yearly service. Told I would have to wait 1 week to fix my new water heater which they installed . Pilot light would not stay on. Second time was told someone would call me back in 2 to 72 hours. Seriously! Last time was told they would call back in a half an hour. guess what they didnt. Their service has been canceled. The kicker is to get reimbursed for last months fee charged to my gas bill , since they never helped us, we have to fill out a form and maybe we will be reimbursed. They wanted to give me $100 dollar credit. Yeah right read in another complaint this is their ploy to stall cancellation . Oh and they didnt install our water heater to code. It needed to have water lines grounded. Sure I wont be getting that cost back when I fill out the form. PHS dont bother reaching out to us. Ill be paying very close to my ********* bill. If your charge is on there you will not get it! If we are charged a late fee well Ill be contacting you personally along with ***** gas to sternly explain how horrible a service you are. Id leave a no star review if I could because you dont deserve even one.Oncourse Home Solutions
Date: 08/07/2023
Hi ***. For assistance, please visit ** online at ********************************************** and click the "Click to Chat" tab on the right side of the page to speak with a customer service representative. Thank you.Oncourse Home Solutions
Date: 08/07/2023
Hi ***. For assistance, please visit ** online at ********************************************** and click the "Click to Chat" tab on the right side of the page to speak with a customer service representative. Thank you.Review fromMary B
Date: 08/03/2023
1 starDon't do business with this company! Called for service and was told there was no technician in my area that could service my stove. I was told to pay for the service and file a reimbursement claim to be reimbursed. Similar to the reviews below, I filed a claim reimbursement and waited for a month and still hadn't gotten reimbursed. Called to follow-up on claim but they could not provide a reason why the claim was still open and not paid. Waited another two weeks and still never received payment. Finally cancelled my service and then they wouldn't honor the reimbursement although the claim occurred while the account was active. Really poor business practices, not an ethical company to work with.Oncourse Home Solutions
Date: 08/04/2023
Hi ****. For assistance, please visit us online and click the "Click to Chat" tab on the right to speak with a customer service representative during standard business hours. Thank you.
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