Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 175 Customer Reviews
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Review fromAudrey L
Date: 12/31/2023
1 starHorrible service. They promised repeatedly to assist with a furnace emergency. No callbacks, no answered emails. My husband called, and they hung up twice. I called again, and the man answered from **********. Completely unhelpful. Scam and shell company.
Oncourse Home Solutions
Date: 01/02/2024
Hi ******. For assistance, please visit us at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromElizabeth P
Date: 12/31/2023
1 starI would give no stars. Water heater replacement done. Sorry we won't pay because it couldn't be fixed. Your plan is grandfathered and we don't sell it any more. Policy was PREMIUM but might as well be BASIC. No problem accepting monthly $$$ for years. Two letters saying UPDATED - WATER HEATER PREMIUM. Can't/refuse to tell me UPDATED TO WHAT???? Working with ************* Attorney General Consumer Protection. WARNING ??Review fromLaima O
Date: 12/23/2023
1 starThe worst customer service. They are very nice and promise all will be fixed but then nothing gets done. Cant deal with one person and each person I speak to tells me something different. Its been 5 days with multiple phone calls each day and still no resolution in sight. Do not deal with these people.Oncourse Home Solutions
Date: 12/26/2023
Hi *****. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab during standard business hours to speak with a customer service representative. Thank you.Review fromPatricia T
Date: 12/20/2023
1 starI have been charged for this service that I have never signed up for since 2015. I never even buy an extended warranty for any appliances I purchase I would not buy this. Shame on me for not checking my bill. ********* has told me they have nothing to do with signing people up and they told me to call the company. Let me begin by saying This month as I opened my ********* bill I actually looked over the bill for the first time in years. I noticed there were additional products and services added onto my bill. I called ********* and they said to have this removed I would have to call that company . They said they could not discontinue the service. I called Pivitol Home Solutions and found out that I have been a long time customer. I was a bit annoyed and frustrated over this because I never signed up for this. I would like a full refund for all the time I have been paying on this bill not knowing that it was there. I would also like to see a signed document that I requested this service which I know I did not. All I want is to be compensated for all the money I have paid out on this monthly service. Im still waiting to see if ******************** canceled its service that I never agreed to. My purpose of this review is to warn others to check their utility bills for additional services. I am sure this has happened to many others. I honestly dont know how this happened but Im assuming its because they used to go by the name of ********** services which makes you feel like its part of the company. Dont be fooled. It is not part of ********* company.Oncourse Home Solutions
Date: 12/22/2023
Hi ********. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromSylvia D
Date: 12/18/2023
1 starI have been callin this company for three months and thry are telling me my refrigerator is not covered for appliance repair. They are impossible to deal with. Told ,e they didn't hsve anybody in my area for service (Pittsburfh) then *** me tjey would call me back and never did and now they tell me I am not covered.Review fromJACQUELINE J
Date: 12/14/2023
1 starI was a customer were told dryer couldn't be repaired needed to get a new one they would pay up to $400 reimbursement sent receipts at least 4 times said it would take 6weeks this was back in March 2023 still hasn't received reimbursement yet.was told I was canceled for non payments but this happened before canceled.Review fromFrank D
Date: 12/09/2023
1 starI was a customer for several years and remained with the company for so long because of the great service in the beginning. After they began changing the company name and most likely management, the service went south. Could not get repairs completed or if a repair was completed they would not pay the cost. The service prices increased without reason. I decided to cancel after the last service issue. My electrical service went out and needed replaced. ESP / Pivotal Home Solutions / ESP, refused to pay their portion. I am still receiving bills even after I cancelled and then was sent to collection. Never will I pay this company another *****. See you in court. ********************************** **.Review fromDebra O
Date: 11/21/2023
1 starAwful company that doesn't provide any of the services they promised. **************** people were kind on initial phone calls and promised someone would. get in touch multiple times but no one came through. ******** sent to president of company, telling him I didn't want to put in complaints or go to the social media bit. I lived 3 weeks without heat, had to buy a couple of space heaters to keep some warmth in my house and ended up hiring my own company to install a new gas furnace. Luckily, my son with fireman training turned off furnace when problem noticed and my hired company said it was not only dangerous... could have been deadly !. Just want others to be careful in consideration this company. Believe it was false security. All I asked for at the end was the $400 they would have been responsible for parts, etc. I am seriously considering putting in complaints with consumer protection and insurance oversight so maybe protect someone else down the line. Zero stars would be my experience if possible.Oncourse Home Solutions
Date: 11/24/2023
Hi *****. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromPamela S
Date: 11/17/2023
4 stars***** was great!! He fixed my furnace problem which had been occurring for over three years. He came in and found the problem and fixed my furance. His **************** was great!! Thank you, *****Oncourse Home Solutions
Date: 11/24/2023
Thanks for the feedback, ******! We're glad to hear that ***** was able to assist you.Review fromKevin M
Date: 11/14/2023
1 starI've been a loyal customer with Nicor Home **********************, then Pivotol, and now On Course Home Solutions for over 13 years. Unfortunately, the service quality has declined since the name change. I diligently submitted all required paperwork on 9/1/23, and despite their initial acknowledgment, it took nearly two months and a follow-up call to address issues with the legibility of my receipt. Following their request to resend it in PDF format, I promptly complied. However, today, a month later, I received an email stating my reimbursement was denied due to an unsigned document and once again citing issues with the legibility of the receipt I had resent. My experience with this company has been frustrating and disappointing.Oncourse Home Solutions
Date: 11/16/2023
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 11/24/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.
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