Complaints
This profile includes complaints for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were late in paying several invoices through an error, and Quill sent the bill to a collection agency, AGALtd. for collection. We paid the company on June 6, 2023 with an emailed check which AGA cashed on June 7. Attached is the check image. They were supposed to send the payment to Quill. I have also attached two screenshots of my account at **********************, showing that the 4 invoices checked are paid, and that our account is listed as paid up. But Quill refuses to complete the order I made, saying that the bills are not yet paid, and I should go to AGA. When I go to AGA, they say the case is closed. No one at Quill will contact AGA for me. I just want my account cleared so I can use it again.
Business Response
Date: 07/11/2023
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 07/11/2023
Complaint: 20269414
I am rejecting this response because: they have not admitted that the bill has been paid, they cancelled my order and have not reinstated it, and have not acknowledged any responsibility for this. The bill was paid June 7, 2023. The attached invoice says I owe $0.00, and until I pay the bill I cannot order anything!
Sincerely,
Sister **** ***********************Business Response
Date: 07/14/2023
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 07/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Sister **** ***********************Initial Complaint
Date:06/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for net30 business credit and was denied because theyre saying they couldnt verify my business first and foremost I am a certified woman owned business I had 3 certifications in the ************* I have my EDGE certification my MBE certification WBE certification I sent them my articles of incorporation I sent everything after countless call to try to get some form of explanation the refused to give me *******.com suggested that I use Quill to build business credit I later found out that a lot of black owned businesses go through the same thing with Quill I suggest the BBB remove that A rating because Quill is a racially biased companyBusiness Response
Date: 06/28/2023
We contacted the customer to assure them we had identified and resolved the account issues. Customer is satisfied.Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from Quill that an order had been placed. The order was addressed to a different person at a different address and was for several Keurig K-cup packages to be delivered different addresses- no of which I was familiar with and was paid using payment methods that are not mine whatsoever. The address of the account holder is also not mine - I don't know how my email address was associated with the person's account. I've contacted Quill customer service about this and have been told three times that my email address has been removed from the account, however no changes have been made and I'm still receiving email updates from this account. It was escalated to their public relations department and I received an email saying they're not supporting this person for any orders above $25. I also received a separate email stating that the account can't be deleted as there is an outstanding balance on it. The refuse to take my email off of the account that I have nothing to do with.Business Response
Date: 06/21/2023
We contacted the customer to assure her we identified and resolved the issue. Customer is satisfied resolution complete.Initial Complaint
Date:06/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been actively reaching out to Quill via email since 3/30/2023 regarding Invoice ******** for $36.38 and an available credit I have of $36.92 via Credit ******* which I want applied to the outstanding invoice. I have been repeatedly told via email that my request would be forwarded and I would receive a response (which only happened a few times). On 4/14/23, I was told by an account rep that my credit was applied to another open invoice on my account. I asked for a breakdown of invoices as I had placed no orders since I received the credit. Later that same day, I received a breakdown and noticed a "Debit Memo" dated 6/8/22 (the same day I was issued my credit), to which my credit was applied. This "Debit Memo" is completely erroneous, which I told Quill; and again requested by available credit be applied to Invoice ********. I followed up on this on 5/1/23, 5/2/23 and 5/12/23 - to no response or resolution. Today, I received a *********** Notice" informing me that I would be placed in collections in 10 days if payment was not remitted; to which I replied I would be filing this BBB complaint.Business Response
Date: 06/28/2023
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 06/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a small order (file labels, a stamp, file folders) on 5/2/23 Received 5 e-mails telling me my order was out for delivery. 5/24 - No order yet received.5/24 - 2 order delivery inquiries (1 website, 1 email customer service)5/24 - received two canned e-mail responses (different agents)5/25 - Received e-mail order was delivered. - No order was received!!5/25 - E-Mailed customer service requesting a refund. Do not feel I will get one.Business Response
Date: 06/02/2023
We identified and resolved the issue. We made multiple attempts to contact the customer personally to advise of the resolution, with no reply.Customer Answer
Date: 06/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Clean with Kindness *************************** Po-Box 785 *******, ** ***** Quill Acct # ********** Product Purchased: Epson WorkForce WF-**** Wireless Color Inkjet All-in-One Printer, Black (C11CG28201)Item: ******** Dear Better Business Bureau,l'an willing to report a case of false advertising and misrepresentation of an Epson product that 1 purchased from Quill Corporation. I received and paid for a product that was defective. Nor was my warranty granted as advertised on the Quill Website.I believe that **** company has engaged in deceptive marketing practices that violate ethical standards and consumer protection [aws representing Epson products *********** in question is Quill Corporation: PO Box *****, ************; ** 19101-0600.I purchased this product based on the product description, returns policy and customer satisfaction quarantee statement. Quill website advertisement did. not abide by product policy onlv to find out that the product did not perform as promised.Furthermore, Quill miscalculated paymenis received and did not record payments received accurately which the balance has been paid in full. 1 discovered that the company had selectively edited and manipulated images and videos in their advertisements to make the product appear more effective than it actually was. This misrepresentation is a clear violation of consumer trust and is unacceptable I have attempted to contact the company to express my dissatisfaction and request a refund, but my efforts have been ignored. I believe that this company is engaging in unethical and dishonest practices, and I am therefore requesting that you investigate this product and take appropriate action to hold them accountable.Thank you for your attention lo this matter.Business Response
Date: 05/25/2023
We made multiple attempts to contact the customer personally, with no reply. ********* was advised the printer purchased Sept 2022 needs to go through the manufacturer directly for warranty repairs. ********* was also advised if they provide proof of payment from the bank of funds received by Quill, we will review the outstanding balance owed on the account.Initial Complaint
Date:05/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The uploaded documents spell out the entire situation.We continue to receive emails threatening to turn us over to collection (the latest email was 4/18/23).We have attempted MANY, MANY times and spoke to many people and they will not remedy the situation.If Quill wants to re-send the credit (see voided check) then we will pay the $61.72.Thank you for your anticipated help.Business Response
Date: 06/06/2023
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased items from Quill on Jan 30th. Paid entire bill (only *****) before 2/13. Received confirmation that they received payment and account is 0 - unfortunately when I check D&B it states that amount is still owing which is affecting my business credit score. I have reached out to Quill.. got a rep named ***, who was extremely unhelpful. He informed me that Quill is in negotiation with D&B so they have stopped reporting... and even though i the account is paid and I owe nothing, there issue with D&B has somehow now become my issue. This is unacceptable. None of their issues should become the consumers issues.Business Response
Date: 04/28/2023
We had multiple personal contacts with the customer, confirming and providing image proof that Quill has not sent a negative report of customer account to DNB.Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I FILED A COMPLAINT IN JANUARY ON HERE REGARDING THEM STATING WE DID NOT PAY THEM. THE REPLY/RESPONSE FROM THEM WAS "" We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied. " WHICH IS A LIE. THIS ISSUE IS NOT RESOLVED AND WE ARE NOT SATISFIED. THIS ISSUE HAS BEEN GOING ON SINCE 11/18/22 AND THEY HAVE NEVER REACHED OUT TO ME OTHER THAN EMAIL. I HAVE CALLED MULTIPLE TIMES.Business Response
Date: 04/11/2023
We have contacted April multiple times by phone and email to advise that both issues have been resolved, with no reply. We consider the issue resolved.Customer Answer
Date: 04/13/2023
Complaint: 19847980
I am rejecting this response because: They did email us saying they would resolve the open invoice that was paid but they did not and have not called us once. Just an email stating the invoice would be closed.
Sincerely,
***********************Business Response
Date: 05/01/2023
Spoke with customer and they are satisfied that issue has been resolved.Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I 0rder set of ink cartridges from them onFeb 27. It was to be delivered on fb 28.I recieved emails every day saying the package was out for delivery for 10 days in a row.When I called quill they sad wait another day and if it didnt show up the would charge me for the second package. even though they would not credit me with the first that still was not delivered. I have talked to the sever times and sent numerous emails. the most recent email was to cancel the order and have my credit card refunded. They said they could not give me credit until I returned the package that I never recieved.How could I return a packsage that I had not recieved?I can send you the tracking info and all the email correpondence. to support this.Quill has not refubded my money nor delivered my package. I have been lied to numerous times abot delivery and now they refuse to give me a refund fo my order because they never sent my order. Ths is fraud to pay for merchandise that they wont provide.This is quite a racket. offer for sale, collect money then not provide the product paid for.most recent email Hi *******,I'm sorry for the inconvenience.We are unable to change or cancel your order #*********. If you decide you do not want the order, you can refuse delivery. Once the package is returned to us, credit will be issued. If your order was placed on a credit card, generally the credit will go back to your credit card within 2 business days, but some exceptions may apply. You will also receive an email notification once the credit has been completely processed and be able to view the credit memo online by clicking on the Return History link from the My Account page.We value your business, thank you for choosing Quill!************** Quill ********************************Business Response
Date: 03/23/2023
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.
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